Her Room Reviews

I ordered two bras from herroom.com and had an extremely disappointing and frustrating experience. I’ve purchased this bra before, but the straps were WAY too short. I even compared it to a previous purchased bra, and the older bra had longer straps. Since I am tall, the straps were digging into my shoulders and causing pain and left bright red marks and indentations. I returned both bras to Herroom. I received a refund for the one bra and not the other bra. I chatted with customer service and called customer service 3 times. I was told the same thing: It was going through inspection. I called a fourth time and demanded to know why the return wasn’t processed. I was finally told that the bra wasn’t going to be refunded due to a “strong odor.” I wore the bra for a couple of hours. Not only does Herroom have poor customer service, but they are insulting to their customers. After doing a quick Google search, I found several other customers had a similar experience and Herroom also told them that their product had a “strong odor.” I wish I Googled the company before purchasing two $65 dollar bras. This appears to be a scam by the company.

After several more frustrating phone calls to the company, I finally got my bra back. I can’t help but wonder if they would have kept it if I didn’t continuously call them. I received the bra today, and it had a STRONG disgusting chemical smell that it did NOT have when I shipped the bra back. Also, the price tag has been torn off, but the bra I shipped back had the tags in-tack. The straps are also in a different spot. I do not believe that Herroom shipped the same bra back to me. I do not know what Herroom did to the bra, but now I have to try to get this disgusting smell out of the bra that I am forced to keep. Awful customer service. Do not purchase an item unless you are 110% certain that you are going to keep it. I am going to give Amazon my future business since they sell the same items and have superb customer service. I’m never shopping at Herroom again, and I have told my family and friends about my awful and frustrating experience.

If I could give this company a zero star I would! Please listen and never buy from Her Room. I order an undergarment for under my wedding dress. Yes, I did read the return policy beforehand and I knew I could work within it. I received the undergarment body suit and tried it on one time in front of my alterations lady. She said it wouldn't work because of the ribbing in the garment showed through. So I very promptly sent it back. Two weeks later it was returned to me as 'damaged'. WHAT? I called and they said that there were deodorant marks on it. No, I informed, I do not wear deodorant. They then said there were some skin flakes on it. There was no way to accept my return. I argued and asked what they could do for me. NOTHING. I am stuck. I then spoke to the 'manager' and she gave the same song and dance. I asked to see pictures (which they said they had) but of course they aren't allowed to share those. I have NEVER written a review before. I even showed the garment to 2 others and they both saw nothing. NOTHING. The tags are still on, no odor, I wore undergarments when trying it on and didn't wear lotion either. Beware of insensitive scammers. I'm taking further action.

I ordered a corset to wear under a wedding dress. Upon receiving it, I immediately knew it would not work. I did not even try it on! It was only touched by my fingertips! I returned it in the EXACT condition I received it and HerRoom denied the return saying the "garment was not in pristine condition." Their return policy is a fraudulent misrepresentation of their actual practice which is to deny a customer's return. They even have a Google Trusted Store label but do not be fooled, they do not intend to honor ANY request for a return. BEWARE OF ORDERING FROM THIS COMPANY! I certainly will never order from them again. And the Google Trusted Stores Team was no help whatsoever.

Women's garments are difficult to size and intimates, underwear, foundations, what ever you call them, bra, panties and the like are hard to fit, and even with measurements, there is still guesswork.

Some brands fit one way, other brands another and there can be significant't differences from one model to the next as well as from one year to another.

I have found it is best to GO SOMEPLACE IN PERSON to be fitted and to try some brands and styles/models. THEN go on-line to find better pricing or greater range of colors.

I have recently purchased a couple items for a formal dress from them for first time. I allowed plenty of time to look elsewhere if I needed to do so. I am happy to report that I am satisfied with the items I ordered.

I know not everyone has had the same experience, but some customers do receive what they ordered, in the proper size and are happy with it.

Was charged after ordering exactly as advised by customer service prior to order, then didn't receive. Customer Service treated me horribly, then basically called me stupid.