Harvest Right Freeze Dryer Reviews

Harvest Right Freeze Dryer
( 2,394 reviews )

Harvest Right Freeze Dryer Customer Reviews

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Great product! Great customer service!
September 11, 2023
I have been waiting for years to buy a freeze dryer, my only regret is that I should’ve bought it when I first learned about this technology! We have had our freeze dryer for just over 2 weeks now. There is a learning curve, but it is a delicious one! I was worried that the oil pump would be a challenge, not so! (Somehow I did miss the info about having to defrost the FD after every batch. That takes some time and I found that having the machine defrost is worth it!) Also, I called customer service 3 times within 24 hours of setting up our FD. Best customer service! The men I spoke with were not only knowledgeable, but also patient.

Exceptional Customer Service
September 11, 2023

After 78 loads in less than 9 months, we ran into a technical issue with our larger freeze dryer. After contacting Harvest Right customer support, we ran diagnostic testing over several weeks with different parts being sent (under warranty). Unfortunately we couldn’t resolve the issue “remotely” however, Harvest Right arranged for our freeze dryer to be picked up from a rural location and shipped back to their service department for repair. After just a couple short weeks we received the freeze dryer back. To our dismay, the freeze dryer had been damaged in shipping and we had to refuse delivery. I contacted Harvest Right and within two days they decided to send us a BRAND NEW freeze dryer. I cannot express my appreciation to Harvest Right and the awesome support staff enough.

We are back up and running preserving home-grown meat, fruit and vegetables. A significant investment however, we are on track to have the freeze dryer pay for itself in less than two years vs the high cost of grocery store purchases. Preserving our own food without being reliant on freezers is so comforting and knowing what is in (or not in) our food is extremely important to us.

Glennmullet September 11, 2023

we love our freeze dryer that we bought this spring , it is in action a lot of the time . we go to fl in winter so i want to freeze dry eggs and milk to take as in fl I pay over 2 times for milk what i do here , also eggs twice as much. thank you Harvest Dryer!

Don't Wait!
September 10, 2023
I put off getting a freeze dryer for a couple of years. I'm sorry I waited! I've had more fun preserving garden vegetables and fruit from our small orchard. I am creating healthy snacks for the kids (and adults). I've run a batch every week and have a LOT of good put up for winter. It has acted up a bit as I learn the process but HR Customer Service has been great to walk me though and give advice.

Harvest Right Staff is right there if you need them!
September 9, 2023
My first experience with Harvest Right was right after ordering the Freeze Dryer. I had to contact support due to an error I made during the ordering process. The staff was helpful in correcting the issue immediately and was so helpful and courteous. I honestly could not be happier with the company and the product (Medium freeze Dryer) is easy to use and an amazing piece of equipment. We are considering upgrading to a Large or maybe even an extra large Freeze dryer soon. Harvest Right has made us a lifetime Harvest Right family!!

Very useful once repaired
September 9, 2023
I have the small freeze dryer which is just right for my husband and I. I love how my harvest right freeze dryer helps me preserve my garden harvest, tastes great and takes up very little space. Unfortunately I started using it at the start of the garden season so when it quit working at the beginning of August I lost an entire month of freeze drying while I worked through the slow help system at harvest right. These are good machines if you watch enough videos on how to seal all the vacuum system so that they will run. I should have purchased mine in the winter and repaired it then so I didn't have to buy another freezer to put my garden produce in while I repaired it. Go on u tube first and learn more about the vacuum error problems before you spend this much money. Hopefully someday Harvest Right will seal these machines correctly from the factory so we don't have to learn to be mechanics to fix them

Great experience
September 9, 2023
I purchased a medium Harvest Right machine about a month ago. I had some issues with the screen and clicking to the next batch after 3 weeks. I contacted customer service directly and they walked me through the process on what may be the issue. I had such a great interaction with 2 techs Dallas and Ben who were delighted to help in any way possible to fix the issue whether it be email or calling almost ever day until the issue was resolved. Overall I am happy with my machine and Harvest Right customer service.

Easy to use, works great!
September 9, 2023

I love how the machine just works. I don't have to think about it too much, didn't really have ot learn how to use it. You just follow the simple instructions and boom, you're in business.

We completely love the freeze dried fruit and veggies, and are trying different things.

The machine uses the temperature and the degree of vacuum to time the cycles live, so you don't have to spend all day babysitting it. Great experience, would purchase again

Excited to Control my Food
September 8, 2023
My new HarvestRight freeze dryer arrived on time and without any signs of damage. I am excited to, once again, enjoy preserving my fall harvest in a safe and long-lasting manner - all in the privacy of my home. The HarvestRight reputation was sufficient for me to fee comfortable with my purchase and any possible follow-up questions I may have about my new appliance. I look forward to preserving foods that retain their nutrients, color, and fresh appeal.

Great product
September 8, 2023
Since getting my freeze dryer 6 months ago, it hasn’t stopped running for long. Had a problem with software on delivery but it was immediately addressed. Their people have been great to work with. When I’ve had a question, they were happy to answer it. It is so easy to use that I quit canning. It is also easier to send food donations south when they are so light weight.

Great customer service
September 7, 2023

I bought a medium 5 tray freeze dryer recently. Unfortunately, my machine immediately needed a software update. Upon using my machine for the first few times, it had a longer than normal dry time & quit heating after the first batch. I was highly disappointed that when I’d try to update my machine, it wouldn’t successfully update. I had to wait a week for a tech support appointment.

However, the technician was wonderful, patient, & knowledgeable! She helped me get the software on my machine updated successfully & even followed up with me the next day to make sure it was working correctly! What started off as me be highly disappointed turned into me being pleasantly satisfied! Great customer service!

Best purchase. Makes preserving fun!
September 7, 2023

Love this Harvest Right!

First time I used it I was intimidated by it, but I caught on pretty quick. The screen guides you through the process. Very explanatory. I had a few questions and called Harvest Right and they were quick to answer. Great customer service. I freeze dry our chick eggs, herbs from our garden and lots of fruit. My grandkids love the freeze dried skittles. Great investment!

Not for everyone...
September 7, 2023
HR is the only game in town for freeze driers. I've have quite a few for about 8 years now. If I wasn't married to them for my business, I'd likely have given up - always something to fix. It becomes very frustrating with the tight schedule I have. With that, their machine programs and customer service has really improved a lot over the years. They have gotten better with more consistent knowledge on the help desk. There is a learning curve in understanding the machine. Love the final product!

Worth the investment
September 7, 2023

Overall a decent product, however Not much competition to compare to.

It has worked fairly well definitely of had hiccups and issues. Customer service has helped in all situation’s and resolved all problems.

Best Freeze Dryer
September 7, 2023
We Purchased our Large Harvest Right Freeze Dryer Last September. I have had no problems with the system and love to use it to store food and make freeze dried candy for out Grandchildren. Their support system is the best I have seen and the constant software improvements have made this a Great Investment. I am looking at buying another one in the near future.

Love Harvest Right!
September 7, 2023
We ordered our freeze dryer straight from the HR company. The ship date was 8 weeks away but it arrived right on time, no dents or dings or crushed box. The driver let us open & inspect freeze dryer before we signed for it. We've never had a problem with our FD since we got it. We did the software update Harvest Right recommended, it was very easy to do & had no problems. We order our bags and oxygen absorbers thru Harvest Right and have never had a problem either. We ordered 2 extra tray & lids sets and they were on sale..whoohoo. Thank you Harvest Right for being a company one can count on!

Communication
September 7, 2023
When ordering parts from HR you will need to call weekly or you are spending $$$ on parts that could take months to get!!!

My Small has become a great friend!!!
September 7, 2023
2 years ago, I bought my Small Freeze-dryer and I have been using it a lot. I have tried the food I first freeze dried and I was very happy with taste, aroma, texture and looks with food. My Small doesn’t occupy much space; so, I have it in my kitchen where I can easily access it. I process everything I want. From complete meals, fresh fruits and vegetables to leftovers, dog food and desserts. I am very happy with it! A Small is just enough for a family of 4. The machine is very easy to use and the food is easy to reconstitute. I am always experimenting with the fruits I have freeze dried and I am never disappointed. Like I reconstituted them with juices or wine! Also, food can be reconstituted with broths!! The flavors are amazing! The snacks are just unbelievable!!! Now, there are many recipes on line etc. my last comment is about how awesome Customer Care is. Since the very beginning. The payment methods are also another positive point. You won’t regret buying one. I know I won’t. I love my Small.

Happy new user!
September 7, 2023
10 Days ago we purchased our Harvest Right Freeze Dryer, there were a couple items missing from the kit but their customer service proved to be prompt and courteous. Our first couple “batches” came out delicious. We’re very excited to experiment with different foods! So far we’re very happy with the purchase!

Very poor communication
September 6, 2023
When ordering parts for your machine you will have to stay on them as they are very poor when it comes to communication!

Save money on long term food storage
September 6, 2023

I purchased the medium size freeze dryer in 2021 after comparing cost of buying a one year supply of survival food from a commercial supplier to the cost of the dryer that would supply many years of long term food.

The freeze dryer is compact and doesn't take up a lot of space.

I used 2 different watt usage meters to measure electricity usage. I can not remember exact amount but I was surprised how little it used. I did not see a significant raise in my power bill although the freeze dryer was being used 3 to 4 days per week.

Freeze dried berries taste awesome. The flavor is so much more intense.

My favorite freeze dried foods include eggs, candy, ice cream sandwiches, pasta sauce, buttermilk, cheese, cooked chicken, and soup mixes.

My family loved the assorted freeze dried items I gave them for Christmas.

And I save a great deal of money by making freeze dried dog food in bulk instead of buying the expensive prescription food from the vet.