Harvest Right Freeze Dryer Reviews

Love my freeze dryer when it works , in the middle of harvest season it went down for almost 2 months , tec support was good but took too long to fix the problem, not impressed.

We have had the medium freeze dryer for 3 years. We try to keep it running all the time, and it does freeze dry many different kinds of foods very well. We love it when it is working right because it has helped us to store food long term. It is easy to use, when it is not breaking down. It has an "Inadequate Vacuum" alarm quite often, and we have had to contact Harvest Right's support line many times.

We bought it with the oil-free pump and it cratered, so we got the premium pump as a free replacement, which was much better and quieter. We have needed to replace the relay board twice, the USB controller board twice, the drain valve, the door seal, the condenser fan, and the parts are covered for a year, but I needed to install them myself. So, you need to be handy to own one of these.

Harvest Right's support people have been helpful and nice to work with, but it sometimes has taken a month or two to get things fixed and working properly again because certain solutions sometimes don't solve the problem of "Inadequate Vacuum" and other things have then been tried. It hasn't met our expectation of reliability; but when it is working properly, it does do a good job.

I have an original vacuum pump and have had it rebuilt once shortly after getting my HR. Over the last couple years no problems but the other night my pump blew oil all over, but customer service reached out right away. Tonight I spoke with a representative again and will be upgrading to the

premier pump as soon as our budget allows. The gentleman was GREAT!

I recently purchased a Medium Pro Harvest Right Freeze Dryer and am absolutely loving it.

I can’t get to all the things I want to freeze dry fast enough. The options are endless.

In researching And deciding what machine to buy, I had awesome customer service. I called the store and asked questions, receiving very knowledgeable answers or direction to helpful website information.

I also stopped in to the harvest right store located here in Utah and experienced great customer service from a relaxed and not pushy salesman.

After choosing my product and waiting for shipping I decided to upgrade to a Pro And had great help adjusting my order.

I love my machine and have had great customer service.

My customer experience with Harvest Right was excellent. I gave the experience 4 out of 5 stars, but I'm in no way unhappy with the experience.

My freeze dryer was running into the "inadequate vacuum" error. As my equipment is only a few months old, it is still under warranty. I chatted with the first level troubleshooter, and the guy I talked to was very helpful. He gave me a few steps to try, which, in his opinion, would fix the issue.

The first step was to update the software. Following his instructions exactly, the freeze dryer software crashed, and I was unable to use it. So I had to call back and talk to the next tier troubleshooter.

This interaction was equally helpful. I talked with someone who helped me to fix the software issue, and get the software up to date. Unfortunately, the technician cut the call short of being able to help me with the vacuum fix. I was called two days later by a third technician, who followed up with me. By that point, I had gone through the fix, as the first tech instructed, and it seemed to fix the issue. I spoke with the third tech twice after running a couple more batches, and everything seemed to be working well.

The fix itself that I was sent was very helpful. However, there were links to videos on Google drive to help with the fix, and all of the links were broken. When I mentioned this to the technicians, they acknowledged that the links were broken, but did not send new links or send the videos. I was left to search the web for help.

Long story short, my interaction with the technical support at Harvest Right was effective, though a little inefficient. I could tell they cared about me and my experience, and wanted to help. They were patient and took time to work through various issues, and followed up multiple times. I'm very happy with the help I received, though I think their internal communication and documentation could be better, i.e. speaking with multiple techs and broken links to video instructions.

I have had my Harvest Right Freeze Dryer for over 2 years now and just bought my 2nd one. Here is what I like about the freeze dryer:

-It's more convenient for me to freeze dry our garden produce than it is for me to can it, plus the food keeps almost all of its nutritional value.

-My son and daughter-in-law really like the freeze dry food I give them so they can take it camping.

-The technicians work with you when there is a problem with freeze dryer issues.

I knew that when I bought my 1st freeze dryer that this product was fairly new to consumers, so I expected some bumps in the road ahead, and there were, but the technicians at HR worked with me to resolve issues. Now that freeze dryer works excellently:)

If you are thinking about buying a Harvest Right Freeze Dryer, I would go for it!

Purchasing a large freeze drier from Harvest Right has once again solidified our belief in the quality and dedication of this company. As repeat customers, having bought several units over time, we can confidently vouch for the consistency in the performance of their products.

From the onset, the buying process was seamless. What truly stands out about Harvest Right, however, is their exemplary customer service. In an era where genuine customer care seems to be dwindling, Harvest Right refreshingly maintains a high standard. Whenever there have been concerns or queries, they have been quick to respond and are always eager to make things right for their clients.

The freeze drier itself is top-notch. Sturdy in design and efficient in its operation, it epitomizes the dedication to quality that Harvest Right invests in its products. Given our multiple purchases, it’s evident that the durability and functionality of their units are not a one-off event but a consistent pattern.

In conclusion, for anyone contemplating investing in a freeze drier, Harvest Right comes highly recommended from our end. Their commitment to quality products, backed by dependable customer service, makes them a clear choice in the market. We look forward to continuing our relationship with them and making more purchases in the future.