Harvest Right Freeze Dryer Reviews

My mother and I both purchased a Harvest Right Freeze Dryer this past year. We are absolutely loving the machines. Easy to use and work very well. Hers has not had a problem at all. Mine has given me a couple of error messages.

I contacted the company and their customer service was timely and helpful. They had to send my info to a technician. It took a couple of days but he called and helped me with my problem. He also answered all my questions and explained everything very well.

With all the machines they have out there now I expected slow or bad service but I am very pleased with my experience.

The food is awesome. The cost is out of this world, which seems to be where they get their customer service agents.

I was shipped a bent unit concealed in a perfect box and since I didn't know to check everything before signing, they told me I was just screwed. They did finally send replacement parts, gurdgingly, and it was up to me to replace them.

The unit worked for about 2 weeks when I finally got it put together, and the oil pump started leaking. I wanted an oil free after seeing first hand how MUCH work was involved with the oil based. I was told I was in line (near the front) for units coming in in April. I called and called. Not in yet, Not in yet, then in May All gone. None left

Then I was "put in line" for ones coming in in May. I pre-paid $1.300 to make sure I would get one since I'd been waiting for over 2 months already. I started calling again and again. No in yet. Not in yet. I was desperate as it had been going on over 3 months at that time.

I emailed Jill at commonsensehomesteading (FB). Within 15 min, my new pump was on the way. Before the pump arrived, 6 months of my 1 year warranty was used up by Harvest Right. A 1 yr warranty for a unit costing $3,500?????????????

I'm 70 and have challenging health so I need to have affordable, easy prep food set by for my later years, or I NEVER would buy the unit. I'd wait for their competition.

If you need or want one now, DO NOT BUY DIRECT FROM HARVEST RIGHT. Buy from Jill, so you have someone who can get results on your side

I, too, read this review prior to purchasing a Harvest right unit. Presently, I am terribly disappointed with the customer service exhibited by the company and sincerely wish that we never made the purchase.

As a valued customer, veteran and small business owner, I have experienced a horrific journey with receiving a replacement vacuum pump for the dysfunctional unit that arrived with the freeze dryer. Today, after an extended non-resolution period, the following email was sent to Harvest right:

I have phoned and spoke with various representatives (Jared, Cody, Colby, etc.) consecutively for the past four days, requesting a tracking number for the replacement vacuum pump.

Having received no reply, erroneous tracking information and failed assurance that I would "receive the information via email," the level of customer service demonstrated has been abysmal.

I anticipate receiving the correct tracking information for the replacement vacuum pump today, 26 May 2017, as my business has been directly impacted by the promise that "it will cross the other vacuum pump in the mail"- Colby Turner, 22 May 2017.

If I do not receive the information, as promised by the aforementioned representatives, I will file a complaint with the Better Business Bureau and move forward with legally rectifying the situation.

Having been truly excited about my freeze dryer in the past, I am very disappointed with the customer care "run around" exhibited.

Madinah Slaise, MSN, RN-BC

Captain, US Air Force

**end email**

Having researched BBB reviews, I noticed that a complaint was filed which mirrored my experience without deviation.

Don't believe me, visit the BBB site and insert the following info:

Company: Harvestright.com

Location: North Salt Lake, Utah

Don't be fooled by the fancy youtube videos and website, harvestright is the worst company that I have ever encountered.