GoodRx, found online at GoodRx.com, is a company who says their goal is to help American citizens be informed about their prescription drug purchases, so that they can get the best price no matter where they are.
How Does It Work?
According to their website, prescription drugs cost far too much in the United States, resulting in almost half of Americans having difficulty paying for the prescription medication they are prescribed, and 25% of Americans avoiding filling their prescriptions all together. In fact, the number one reason Americans do not follow a medication routine recommended by their doctor is cost.
But the truth is that prices for prescription drugs can vary widely depending on the pharmacy that you go to, because U.S drug prices are neither fixed nor regulated. GoodRx gives people the ability to compare drug prices from different pharmacies in your local area, print free coupons, and save up to 80%.
When you search the name of the drug on their website, you will be shown the comparative prices from all the pharmacies in your area, and will be able to download a coupon which will provide you legal access to a contracted prescription drug access based on agreements made between your pharmacy and a Pharmacy Benefit Manager.
If the pharmacist you choose has trouble processing the coupon or if they refuse to honor it, you can contact GoodRx at 888-277-3911 and most problems will be able to be addressed quickly, according to their website.
GoodRx does provide a mobile application for iOS and Android devices, for people who may ever need to find discounts or pharmacies while on the go.
This website isn’t an online or foreign pharmacy and doesn’t actually sell anything at all at this time. All the information they provide is free, the coupons they provide are free to download, and the phone service they provide in case of problems is free to use as well.
Since this company does not provide any services or products for sale, they do not offer any Refund Policy for their customers.
Customer Service Contact Info
Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by phone at 888-799-2553 or by submitting them directly to their website through their Contact Us link.
This company actually has many, many different positive reviews online, most of which come from people who were prescribed a medication not covered by their insurance and company and yet were still able to get it at a reasonable price using the coupons available from GoodRx.com.
Though they are clearly the minority, there are some negative reviews posted online about this company, with people angry that the coupons were either not accepted at the pharmacy they went to, or that the discount they received was not as good as advertised.
However, it does seem that some of the fault with these problems lies with the pharmacies themselves, as some customers reported calling ahead to make sure the coupon was taken, but then it was denied when they arrived.
The most troublesome reviews with this website have to do with the phone number they provide their customers to call if the pharmacy is having a problem taking their coupon. Some customers complained that this number was worthless because they were placed on hold for so long, it just became too bothersome to wait.
Competitors and Alternatives?
When it comes to prescription drugs, often times the pharmaceutical companies themselves will offer a coupon on their website, and many times simply asking your doctor for a more affordable alternative can go a long way toward helping patients save money, but there is another mobile app called WeRx which offers a similar service to GoodRx.
If you have experience with this company or their products, please leave your GoodRx reviews below.
17 ‘GoodRx’ Reviews
Good RX consistently out performs my Silver Script prescription insurance.
You have nothing to lose and everything to gain. It’s free!
About Negative Reviews: When I read the negative reviews I see people that have NO patience mostly. If you truly need to save money this free service is for you! Sometimes the pharmacy has to try several times to get the coupon to go through but in my case it always does. I have had to step aside while they work on it sometimes but the savings are incredible and if your on a limited income it’s a MUST!
My COSTCO pharmacy hates it and they are the only pharmacy I use that doesn’t accept the coupon prices always. I just transfer my script to one of my other pharmacies.
This is so good that it’s a form of income for me as dollars saved is dollars earned and you do not pay any taxes when they save you money like a job. So if you have lots of scripts this is for you (if your more patient than you have money)!
My insurance rider adds the goodrx coupon to what I pay at the pharmacy.
IMO, they’re both scams.
Yesterday I got 2 Good Rx coupons sent to my phone. Went right away to the pharmacy (CVS) and gave them my scripts and the coupons off my hone. Today I went back for pickup and was told one script had gone up 400% overnight. The other was double what they had quoted me the day before. I went ahead and got the cheaper one because I was out, but I refused to pay the much higher price for the other. I have dealt with GoodRx before at Wallmart without problems several times before for this same script, just wanted to avoid the crowds this near X-mas.
I've been seeing a commercial by goodrx that has a man who says, that with his great insurance and the discount by goodrx, he saves a lot.
At the bottom of the tv screen, it says that you can not combine your insurance with the discounted price. However, this man on the commercial talks about combining his insurance with the discounted price.
So which is it? I would think they would pay more attention to what the people are saying on their commercials.
WE ALWAYS save a ton of money with these coupons. We beat our insurance coverage price every single time. Love seeing the different prices and pharmacies to choose from. GoodRX really helps!
I have been a regular user of Goodrx and have yet to get the advertised coupon for the lowest price at Walgreen's for the last four months for one of my drugs. I did find out why though. These coupons are for basically generic drugs and there are many distributors and manufacturers of the different drugs. Goodrx negotiates a price with a manufacturer but Walgreens doesn't always buy from the same manufacturer. One pharmacist told me he had no control over which manufacturer they can order from and cannot even special order it. I complained to Goodrx Customer Service and the women called 6 different pharmacists in my area and none carried the drug from the manufacturer that the the coupon with the lowest price was for. I still was able to get it at half price but Goodrx should get their house in order with Walgreens. I am sure Walgreens has working relationships with all the distributors and may have a problem with favoring one company because they offer a lower rate to their customers. I am without insurance right now and it has save me money but they are too aggressive with their advertising and the so called lowest price. Right now Goodrx deserves the criticism for their shaky coupon pricing. They know the deal is out there but getting Walgreens to supply it is another thing. Walgreens gets lots of free advertising to be so casual about not having the coupon price available. I suppose they also lose revenue due to shrinking percentages on the lower priced drugs. Goodrx is giving themselves a bad name with not being able give their customers a better chance of getting the low prices.
I ordered my medication Glyburide 5mg 360count (3months) Walmart pharmacy said $83.00 Good rx said $51.43 with COUPON ( I thought card
GoodRX is not a scam. Today I filled a perscription that would have cost me $723.92 without my GoodRX card. Using my GoodRX card the perscription was $128.57! Kroger will keep your card on file and it's good for your whole family. I don't know how they do it, but they do!!! You can get on line and find out your discount before going to your favorite pharmacy. They will even tell you what pharmarcy has the best price in your area. Walmart also excepts Good RX, they don't keep it on file like some pharmacies. This is not a scam, it will save you money and every little bit helps. Thank You GoodRX from a loyal customer