Gemporia is a jewelry retailer that states they offer the best in stylish, affordable, and responsibly made jewelry because they believe customers should be able to purchase beautiful unique jewelry that is not mass produced or too cost prohibitive.
How Does it Work?
The website is very specific on those two points - that their jewelry is affordable and responsible.
In order to keep their jewelry affordable, they say that they carefully control the design and the production of their jewelry and they do not pay for store front business spaces.
Because of this, they are able to keep their prices lower than their competitors. Because they say they keep track of the current average prices from major retailers, they tell their customers that they typically offer savings of more than 50% for comparable pieces.
As for responsibly made jewelry, Gemporia.com says that they work closely with charities that give back to the communities that produce the metals and gemstones that they work with.
Customers who are interested in purchasing jewelry from Gemporia can do so by searching through their pieces, first by a general category, like Rings, Necklaces, Bracelets, Earrings, Diamond Jewelry, or special Collections.
You can then narrow your search using other filters, like Price, Color, Gemstone, Metal Type, and more. For customers looking for even more original pieces, they do offer connections to currently ongoing live jewelry auctions.
Customers who do order through this website but either do not want the jewelry or have complaints about what they have received can return their pieces to them for any reason within 30 days of the day they receive their jewelry.
All you have to do is complete the returns form that is included in every package and then include it in the package when it is returned to the company in order to receive a full refund.
If you have any experience with Gemporia or their products, please leave your reviews below.
You may also be interested in
Gemporia Customer Reviews
Sort Reviews By:
Customer service department is the worst in the business. They treat paying customers like dirt with their gestapo attitudes. I will never buy another item from here again.. I'm done.
As a Company you need to look after your customer.
Not happy with their Products. Bought a pendant for over £700 that they said worth over £2000, I was told it only worth under £200. I have sent it back. Sorry I can’t give them any stars as I was treated as a criminal and they are the first company that I have to wait for days before my returns are refunded. I am still waiting.
Arrived quickly, stunning ring never seen pink diamonds like it, so pink normally a lot paler.
Telling customers that they are losing money
Absolutely awful. Don't waste your money.
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY.
They write their own reviews FYI.
Absolute rubbish products and terrible customer service. We dealt with a Laura Imms and Patricia Doyle who were incredibly unhelpful and insincere.
I work an office job and has this engagement ring for 4 months before it bent and the stone fell out which they claimed to be accidental damage they would not cover in their warranty and I was to claim from my home insurance!
Stay away and save yourselves the disappointment.
I am sorry to hear of your issue which is very different to the service I have encountered in the UK. I have spent nearly £4000 with Gemporia over the last three years and never had a problem. They gave a 5 star Trust pilot rating in the UK and are a firm that is largely owned by the employees. If you have a fair complaint, I would persevere as there is nothing to be gained by Gemporia in having someone such as yourself complaining all over the internet.
I've been waiting on returns from 5/05. They just processed my 5th split pay. However, two returns from June have been processed. Go figure!
I am still waiting for refunds from returns received 5/05. They just processed my 5th split payment. They have processed two of my returns from June. I'm starting to wonder if they aren't processing refunds in order to have cash to buy other jewelry due to the lock down at their factory. The claim that the NY return facility was on lockdown was false per their employee and research from the internet
quality gone down the pan prices now unaffordable
Great quality, great service
we have been buying from Gemporia for many years now and never really had any problems. The closest to a problem we had was when a gem popped out of a ring, but they fixed it and returned it with absolutely no fuss. But that was once out of dozens and dozens of purchase.
Fantastic quality, great prices and first class customer service.
Excellent service and good quality jewellery
Nope, they've had my return 30 days and are still charging me.
Better off bypassing these crooks and go straight to Jaipur vendors
Very surprised to hear you had better quality from India! You really have to know who you’re buying from in the sub continent. I ordered an item which said it was genuine sapphire. It was not.
I use to buy and my friend did she spend loads she took her items to jewelry shop and they are not the quality that a normal shops have its a lot less the gold
Use common sense
GOT MY RING YESTERDAY
I WAS WORRIED AS I FOUND MANY BAD REVIEWS ABOUT GEMPORIA. I MADE AN ORDER OF A STERLING RING, AND GOT IT IN 3 WEEKS (SHIPPING TO HAWAII IS LONG!) THE RING IS VERY BEAUTIFUL, BETTER THAN ALL THE SILVER RINGS I HAVE - VERY STABLE, VERY GOOD CRAFTSMANSHIP. ALSO I APPRECIATED HOW NICELY IT WAS PACKAGED. I AM A HAPPY CUSTOMER.
I have purchased a lot of jewelry from Gemporia through the years. I started buying jewelry from them in 2007 and I am stile buying. Recently I purchased a beautiful 5.8 carats pink lIIakaka Sapphire ring for $!!9.00 try getting that in the US. I got it in Sterling Silver although I do have many gold pieces. I purchased a gem tester several years ago and their jewelry always passes the test. The quality of their gold and silver is excellent. You get some outstanding buys on their live auctions on the website. That is where I do all my purchases because of the great deals. Certain gemstones always have flaws unless you pay are rich and can afford very expensive large stones, emeralds and rubies are a good example. Gemporia always gives you the specifications on each stone, this is required by law. located in the box below the name of the item under details, just click on the name of the stone it has a arrow at the end of the name of the stone and It displays all the information about the stone including if it has flaw, its size, if its a diamond it has the grade, what type of treatment if anyf etc. Unless you pay a fortune for it, most stones you buy from a jeweler are heat treated. Heat treat is common to enhance the color it is a common practice among all jewelers.treated, etc. U S jewelers would love to keep Gemporia from selling in the US because they have a markup of around 300%. The person above Victoria Wish a past employee, must be a disgruntle employee or doesn't understand or know anything about advertising. You always hold your jewelry in the light to show it so it will catch the light and show its sparkle which shows off its quality. Jewelry stores have special lighting above their jewelry in display cases. You always pick the prettiest stone to show off but I will say 99 times out of a hundreds the stone you get is as pretty as the one you purchase.. This company is getting a bad rap here. I don't understand it. Best prices in the US for quality jewelry. Every piece of jewelry I have given as a gift has left the person I gave to amazed and it comes with a certificate of authenticity that gives the statistics on the metal and gemstone. Remember US jewelers have a monopoly here with ridiculously inflated prices. Now the average person can afford a beautiful piece of jewelry. Give it a try before you judge them and see for yourself. I am just a middle class person loving my jewelry. Oh, and the remark about Ebay having equal jewelry below is the stupidest remark I have ever heard. Gemporia sells real gemstones if they didn't, they would have been closed down years ago. Their home is England. The Company name is The Genuine Gemstone Company. Europe has always had access to many varieties of gemstones we never heard of. They give you a 30 day money back guarantee and its real or they would have been sued by now. I have returned a couple of pieces and got my money back. I buy real jewelry at fake jewelry prices!!! Give them a try and see for yourself. Don't believe the fakes who give them the negative reviews. You won't be sorry! They have all prices of jewelry depending on what you can afford. From under twenty to thousands of dollars. Spend some time on Gemporia to learn how everything works, they are on 24 hours a day. I have received every piece o jewelry I have purchased from them within a week. If it goes over a week call them something went wrong in the mail. Oh a tip when they have last in stock sale if you can afford the item and love it get it. Why did I take the time to write this because? I want them to stay in business in the US. And keep putting money back in the communities that they buy gemstones from. They are well established in Europe and many other countries already and have been for years.
I wouldn't listen to anyone with a last name of Bennett about anything involving Gemporia. My experience tends to lean towards what Vicki is saying and many others about how they have been dishonest in their business ethics. I won't ever buy from them in the future just based on how they treated me. I am a disgruntled ex patron of theirs....lol. I have been much happier purchasing from other auctions and vendors. Good riddance to Gemporia!!!!!
Sounds like a sales pitch from a stock holder....buyer beware.
The indignation of some of the writers on this site astounds me when the reality is that the whole jewellery business has survived for decades by offering jewellery at massive mark ups often sourced in dubious ways. I have personally bought many items from Gemporia and I have never had any issue. The prices have been very low and the products lovely. If you don't like it, get your money back. Many leading jewellers are decidedly less enthusive with their money back guarantees. Ultimately, we delude ourselves anyway if you think jewellery is a good investment because it's not. Gemporia simply reduces your financial exposure by selling their jewellery at the lowest possible prices. This may be a "stack em high and flog em approach" but so what if you like what you get!
That is why JTV is my primary.
Steve Bennet should know
I am so very angry. I have just seen Vicki Carr sell a
Mongolian Andesine ring IN A DEAL for £39.99.
I paid £29.99 for the identical item a few days ago.
How can they treat their customers in this way ?
If they sold the same item for less,if you get in touch with them they will honour the difference.I believe its a credit towards another purchase rather than cash.That being said most companies dont do that.
Very Poor Quality at Expensive Prices.
Don'the buy from them!
I LOVE GEMPORIA
I think Gemporia is legitimate. I've had every bad experience but they've always come through for me. First, a package I received with a white gold diamond ring was tampered with and the ring was gone when it was delivered. I contacted Gemporia and they didn't charge me for it. Second, I had a stone fall out of a Zambian Amethyst Ring made of silver and a stone fall out of a diamond ring made of silver. Both of these items were replaced and sent to me free of charge. Third, I've returned an item without including my information in the return package. Gemporia was able to track the item and issue the credit.
To me, their gold rings and chains are excellent. If you want a flawless diamond ring, then you'll have to pay top dollar for it. But for me with everyday wearing, my gold diamond rings from Gemporia have held up. In fact, all of my gold pieces have and I would say 80 percent of the silver pieces too. I love the quality of their items and I've spend over $5000 buying jewelry from them. I'm not a housewife, but I'm a person who prefers buying real jewelry over the cheap fake stuff at department stores that will most likely fall apart within the year or cause me an allergic reaction.
This company is a scam
They do not stand by their sales policy, absolutely worst customer care I've ever dealt with. Products are not good quality, and they do NOT follow their sales terms at all. I will never even look their way after they did bunch of tricks on me and my account.
When tried to leave review for them, their review site and vendor are fake - my constructive criticism and low rating review never made it for the online users to see. Tried it several times - no luck.
It is disgusting that a company as such is allowed to operate in the US..
If you damaged the ring then that's your problem and does not come under any company's warranty.