From You Flowers Reviews

From You Flowers states they are the largest privately owned online flower company and will strive to make their customer's experience unforgettable.

How Does Work?

Like any other online retailer, customers simply need to go to their website to search through their available products and choose the ones which are most relevant for your needs.

From You Flowers arrange their products into categories  including  Birthday, Occasions, Get Well, Sympathy, Flowers, Plants, Gift Baskets, Same Day Delivery, and more.


Unfortunately has a variety of unhappy customer reviews for their website. The complaints generally have to do with issues of delivery not being on time, though there are other complaints of orders not being fulfilled to instructions. 

Customer Service Contact Info

Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 800-838-8853, by email at [email protected], or by traditional mail at 143 Mill Rock Road East, Old Saybrook, CT 06475.


Cost & Price Plans has a wide range of products that you can choose from, so their prices have a wide range as well. Products are categorized in price ranges from under $40 to over $60, depending on what you order.

Customers should always keep in mind that these prices do not include choices for personalization, like vase choices or gift wrap, as well as your personal instructions for delivery. 


Refund Policy does not really have a Refund Policy, but they do offer a guarantee to their customers. This guarantee promises that if you are not satisfied with our service for any reason feel free to contact us. 

Depending on the issue you are having, customers can choose to either have their money refunded or a new product redelivered. Customer Service is available to help 24 hours a day. 

Competitors and Alternatives?

There are many other online services available that specialize in providing their customers with flowers and sometimes live plants as well, including and many more.  
If you have any experience with From You Flowers or their products, please leave your reviews below.

From You Flowers Customer Reviews

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Not a good choice
May 10, 2024
I just received my Mothers Day flowers from my son and daughter in law, and they are the worst that I have ever received. The flowers look wilted and there was no greenery added to them to make them look attractive in the vase that was sent with them. I could get better flowers from the grocery store, I do not want to hurt my sons' feelings by telling him this was a bad choice but wanted you to know that I will try to stir him away from you.

Totally disappointed
April 17, 2024

I will NEVER use "From You Flower" again. Please do NOT order from this company you will be disappointed. I ordered flowers to be delivered to my daughter on 4/12. I placed the order on 4/10 and on 4/17 the flowers had NOT been delivered.

When I asked for a refund, I am told I would get my cost less 20%. UNACCEPTABLE.

Canceled order with NO notification
March 11, 2024
I ordered the flowers four days in advance, and they sent me an email showing my purchase. They did not deliver the flowers and canceled my order without a notification. Please check the BBC for other reviews because lots of folks have had issues with this company. Do not use them

March 1, 2024
Paid extra for same day delivery. Flowers did not arrive as promised. Flowers were to have a small Teddy Bear and Chocolates. They delivered a day late and no Teddy Bear or Chocolates! Who needs this kind of aggravation? They only offered a partial refund. I might just contact and protest with my Credit Card for full refund.

Not reliable, flowers sent via UPS in a box.. dead and late!
February 15, 2024
Beautiful rainbow flowers were ordered to be delivered on Valentine's Day 2024. They were sent out on Feb 13th via UPS in a box, yes a box. They didn't arrive until today, Feb 15th, and they were wilted and dying. So, no flowers on Valentine's Day and dead flowers the next day. Took forever to get through to someone, but they finally answered via chat and will be giving me a full refund. Not without a fight though. They tried offering me 20% off at first, then 50%, then finally a full refund.

A daughter without a valentine day gift
February 14, 2024

I think it is awful that a company is in business and should have know how busy today was going to be that it is Valentines Day. I placed a order at 1:30 on Tuesday and paid for next day delivery and at 9:30 this morning they called verify the address and said everything was good to go then at 3:40 today I get and email from them stating they are sorry but the order won’t get delivered until tomorrow as long as they got my money everything is fine so I called them and was told they got real busy and couldn’t make the delivery until tomorrow that’s not my fault I paid for next day delivery...good way to run a business, now my daughter sits there thinking her father forgot her on a important day. Well done Fromyouflowers keep up the good work.

December 22, 2023
Wish they had no stars wife's birthday was today flowers never made it they ruined the birthday

They don't deliver when they say they are going to and they don't respond.
December 7, 2023

I ordered flowers to be delivered to my daughter in the hospital. I paid extra to have them delivered within 4 hours. I got an email saying it had been delayed and they would refund me the extra charge. Now it has been all day and I get another email saying the flowers won't be delivered until tomorrow. I needed them to be delivered today! I am getting no response from the company to tell me if they really will be delivered tomorrow or not. At this point they have ruined what should have been something to help my daughter have a brighter day when she is facing serious issues.

I will never use this company again.

Don’t Bother!!!
October 19, 2023

Do Not Order from Here!!!

I ordered two sets of flowers for my coworker. One for her and one for a funeral service.

The flowers she'd received did not look anything like the picture I ordered! No order was just plain white flowers, no color.

The second order was the funeral service of my coworker. Even paid for the expedited service. And guess what?!! The flowers never arrived to the service!!!! I called customer service, and I'll they wanted to do an investigation! I would have an answer within 48 hours! Seriously!!! The funeral is OVER and they want to investigate! How unprofessional and inconsiderate! What kind of third party shops do they work with where they cannot expedite the order, especially for a funeral.

Never again, will I use them again. Very disappointed!

Unhappy with the sympathy bouquet - it needed a sympathy bouqet.
October 14, 2023
I ordered a $99 sympathy bouquet - Roses, lilies, beautiful. What my recipient received was: 2 roses and a lily not blue flowers in a small vase. It looked like a simple $19.99 choice. DO NOT USE THESE PEOPLE> I chose them because they had a good rating in Las Vegas.

Anonymous October 15, 2023

I unfortunately faced this today. Except we didn’t get our order at all. First they said they delivered them 5 days early to a memorial service for my DAUGHTER. They promised to redeliver on the correct day and they never showed. Even delaying the services because I was on the phone with their “customer service” line on hold for 20 minutes and they never came back. It was awful. They only wanted to refund half or less than half. It was like talking to someone on a script who couldn’t give a sh—. Supposedly the money will be back on the card in 1-3 days. They were from her 96 year old grandmother. She was heartbroken

False Advertisement
October 5, 2023
I ordered the brilliant bouquet for my Daughter's birthday. Had them delivered to her job...they showed up in a UPS box and were not even assembled. I paid $62.02 for a small, sorry looking arrangement that I could've easily saved money by paying $6.99 from a supermarket for a bouquet of crazy daisies. Highly disappointing and False Advertisement!!!

September 4, 2023

Failed to deliver! Missed a very special occasion,

Also failed to deliver the next day. No communications about failed delivery's till I inquired

Flowers broken and dead
July 26, 2023

Husband ordered surprise flowers for me. They look like the dead discounted flowers you can buy at Kroger for $5.00. I have never been so unsatisfied with flowers before.. They were zip-tied together in a dry box. Most were broken and already wilted.

Absolutely NOT what I ordered
June 21, 2023
Although the flowers were fairly acceptable, they were not at all what I ordered! They were supposed to come in a light purple coffee mug and saucer. The flowers were shown as purple, pink and white...a beautiful combination. They were actually burgundy, pink and white in an ugly dark colored vase. Ew! Nowhere near as pretty as advertised!

June 9, 2023
My 12 year old granddaughter was injured this past Saturday and had to undergo surgery on Monday. I ordered flowers/balloon to be delivered to her hospital room on Monday 6/5/23. Total (including extra fees to MAKE SURE she received it that morning $69.08. Imagine my disappointment when she called me yesterday, 6/6/23, and when asked about her flowers she told me they never arrived. I called customer service rep (who speaks English with such a heavy accent that I cannot understand her well) and was put on hold while this rep called the flower shop. The line was busy and apparently, that's the end of the customer service because despite being told I'd hear by the end of the day via email, I've heard nothing. I reordered the flowers/balloon yesterday morning to be delivered to her home. Again, I paid all the extra fees - I did use the $12.19 'credit' from the day before, for a new total of $65.33. I waited all day for these to be delivered in the 4 hour period which I paid extra for. Nothing. An email arrived last night after 7PM telling me the order AGAIN was not delivered. No failing on my part, the girl was at her home all day long. No reason given. They didn't deliver or attempt to deliver. I am out a total of $134.41 with a 12 year old grandchild that STILL has not received any flowers.

Don't use them. Dead flowers
June 7, 2023
Placed an order for a delivery, very expensive and the flowers that were delivered had bruised browning roses. Very embarrassing to see the photo my friend sent me. They offered my $11 off of my $62 purchase.

June 4, 2023
On 5/29/2023 I purchased an arrangement from “From You Flowers (FYF)” to be delivered on 6/2/2023. On 6/2/2023 at 5:30pm, the order had not been delivered so I contacted FYF and asked for a delivery update. FYF e-mailed me and stated the recipient was not home. The order was not left at the door, no call was made to me or the recipient, and no door tag was left. All of this should have bene done per the FAQs on FYF’s website. I responded to their e-mail and asked them to deliver it ASAP, the replied stating they would deliver it on 6/3/2023. On 6/3/2023, I received an e-mail stating “no one was available to accept the arrangement and deemed it unsafe to leave.” I called FYF and spoke with Joy, a supervisor, who assured me the order was delivered 6/2/2023 at 6:12pm. Are you still with me on this? First, they tell me no one was home on 6/2/2023, then they say it was unsafe to leave it on 6/3/2023, then they tell me it was delivered the previous day (6/2/2023). In speaking with “Joy,” she offered a 50% discount because I was unhappy. In another e-mail after speaking with Joy, FYF stated, “we would like to redeliver the item ordered to replace the one received.” So…now they are suggesting the order was delivered and they are replacing it because I am “disappointed!” FACT: The recipient was home with family recovering from surgery on both days and confirmed that no florist ever attempted to deliver anything to their home on 6/2/2023 or 6/3/2023. To sum up, FYF states that my order was delivered and was not delivered and is “willing” to give me a 50% refund for my disappointment.

May 18, 2023
I ordered and paid for 12 chocolate covered strawberries, for my daughter, She only received 6 for the outrageous amount of $79.87! I called the company, they said they were going to send out and complete the order. That never happened! So today I must go to an outreach facility in the Philippines...could not understand a word she said. She said it went to another florist and the could not fill the order! WHAT??? Then she said we will refund 30%, I said, NO, I want 50% or send 6 more strawberries. I am still waiting for the email for the 50% refund! I am calling the BBB right now! BEWARE!!! DONOT ORDER FROM THIS COMPANY!!!

Flowers not fresh. Terrible customer service.
May 15, 2023

My experience with this company was terrible. I should have read the reviews prior to placing an order. I sent my daughter and my wife bouquets for Mothers Day and both were sad, dried out, did not open or bloom. I called customer svc. and was offered a 20% refund. I asked that they send new flowers, or issue me a refund but repeatedly they refused. I demanded it and the rep. finally relented and issued a refund for 1 bouquet. Do not use this company! There are others that value you as a customer with real customer service which I will stick with going forward.

Wilted, drooping roses
May 14, 2023

Received a dozen roses as a Mothers Day gift. Within a a couple of hours they were wilted and drooping. I did not want to make the sender feel bad so I tried to contact the company myself. First through an online chat and they gave me an email link. After providing photos and information they asked for they told me they could not help me. Very poor customer service.