FromYouFlowers is a company that states they are the largest privately owned online flower company, and will strive to make their customer's experience unforgettable.
How Does FromYouFlowers.com Work?
Like any other online retailer, customers simply need to go to their website to search through their available products and choose the ones which are most relevant for your needs.
From You Flowers arrange their products into categories including Birthday, Occasions, Get Well, Sympathy, Flowers, Plants, Gift Baskets, Same Day Delivery, and more.
FromYouFlowers.com.com has a wide range of products that you can choose from, so their prices have a wide range as well. Products are categorized in price ranges from under $40 to over $60, depending on what you order.
Customers should always keep in mind that these prices do not include choices for personalization, like vase choices or gift wrap, as well as your personal instructions for delivery.
FromYouFlowers.com.com does not really have a Refund Policy, but they do offer a guarantee to their customers. This guarantee promises that if you are not satisfied with our service for any reason feel free to contact us.
Depending on the issue you are having, customers can choose to either have their money refunded or a new product redelivered. Customer Service is available to help 24 hours a day.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 800-838-8853, by email at [email protected], or by traditional mail at 143 Mill Rock Road East, Old Saybrook, CT 06475.
Unfortunately FromYouFlowers.com has a variety of unhappy customer reviews for their website. The complaints generally have to do with issues of delivery not being on time, though there are other complaints of orders not being fulfilled to instructions.
Competitors and Alternatives?
There are many other online services available that specialize in providing their customers with flowers and sometimes live plants as well, including ProFlowers.com and many more.
If you have any experience with FromYouFlowers or their products, please leave your reviews below.
FromYouFlowers Customer Reviews
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Don't use them. Dead flowers
Flowers not fresh. Terrible customer service.
My experience with this company was terrible. I should have read the reviews prior to placing an order. I sent my daughter and my wife bouquets for Mothers Day and both were sad, dried out, did not open or bloom. I called customer svc. and was offered a 20% refund. I asked that they send new flowers, or issue me a refund but repeatedly they refused. I demanded it and the rep. finally relented and issued a refund for 1 bouquet. Do not use this company! There are others that value you as a customer with real customer service which I will stick with going forward.
Wilted, drooping roses
Received a dozen roses as a Mothers Day gift. Within a a couple of hours they were wilted and drooping. I did not want to make the sender feel bad so I tried to contact the company myself. First through an online chat and they gave me an email link. After providing photos and information they asked for they told me they could not help me. Very poor customer service.
Flowers that were delivered looked nothing like what was ordered
The flowers that were delivered, were not even close to what was shown on the website. I ordered flowers to surprise my wife for our 40th Anniversary. I was embarrassed when the flowers arrived, and I could tell my wife was not impressed.
I emailed Fromyouflowers and they never replied. What a scam. Show impressive flowers on your website and then contact some local florist and have them deliver a cheap and much smaller bouquet..
NOT HAPPY AT ALL
"I ordered flowers for my daughter's birthday from this company, but was extremely disappointed with the end result.
Despite paying extra for early delivery, the flowers arrived late and were nothing like the ones I had ordered. I was ashamed when I saw them, as they were small, lacked any decoration, and were simply ugly.
I paid extra for decoration, but it was not present at all. Overall, this was a terrible experience and I would not recommend this company to anyone looking for quality flowers."
Do Not Buy Flowers From This Company!!!!
The Best advice I can give you about dealing with this company, "don't waste your money"!!! I ordered an arrangement for my wife for Valentine's Day, paid extra for the "premium" upgrade, total spent, $85.07, 3 days after receiving the order, the roses are literally falling apart!!!!, the whole thing went in the trash!!!!
Order was never delivered
Order was never delivered, however they claim it was. Will not provide proof of delivery and refuse to offer refund.
Keep saying "thank you for ordering, your order was delivered to the address". Which is a LIE, never got delivered. Either this company is a scam or the service provider is corrupt and lying about making deliveries.
Date of experience: February 14, 2023
flowers not like whats shown on website
flowers delivered were nothing like the picture of flowers I ordered - and flowers arrived late - website showing status of where flowers are is a joke - never moves - doesn't even show delivered. I was very disappointed and embarrassed by what was sent. How can USA today say they are the best online ordering??
Flowers Say Delivered But Never Received
Took my money. Never Delivered
Scam. Not a working phone number.
Claims location of NY and CT.
Email contact only and they don’t deliver on their services. Paid for expedited same day delivery. Didn’t deliver same or the next day. Had to cancel my order and ask for a full refund. Will never recommend them or do business with them again!
Did not deliver
I placed an order on Monday for a funeral spray to be delivered on Friday by 4pm. I received an email at 3:10 pm on the day of the funeral to get an email stating they could not find a florist. If I had at least a day, I could have contacted a reputable and dependable florist. I immediately called customer service and of course it's outsourced to another Country. She tells me she'll give me 30% off and deliver a funeral spray to the recipients home the next day. That's the dumbest mess I've ever heard!!! I hung up, called back and got the same suggestion. I requested a full refund with email confirmation. DO NOT USE THIS COMPANY.
no delivery 4 days later
If I could give a zero rating I would. I ordered flowers on 12/29/22for delivery of an arrangement on 12/30/22 (remember they actually advertise same day delivery!) The arrangement was for a birthday.
On 12/31, the flowers still weren't delivered. A phone call to company got me "we will deliver as soon as possible. " I then asked for delivery on 12/31 as they were already a day late. An email then came saying they were unable to deliver until 1-3-23. Now on1-3-23, I received an email stating flowers will be delivered tomorrow. Reason stated by customer service representative was that they could not find a florist to deliver. Discounts were offered for the inconvenience which i initially accepted.
Today I asked for a full refund and cancellation of the order. I will never order from this company again. Wish I had read these reviews prior to ordering.
Scam!!! Will Not Deliver!
If i could leave a zero star review I would!
I ordered flowers to be delivered to my niece after she had her baby. The flowers were to be delivered the next day at the hospital.
The flowers were not delivered the next day or the following day. It's been 5 days and the flowers have not been delivered!
How is this company still in business??
I've had multiple emails from "From You Flowers", apologizing claiming "Tomorrow" they will deliver the flowers. Well tomorrow still hasn't arrived.
First they offered a discount for the next day delivery price. Then they offered an upgrade on my bouquet, then they offered another 10% discount.
I replied to one of 6 emails they had sent telling them it was the worst flower delivery experience of my life and they offered a 50% refund.
What has to be done to put this company out of business?
Problems with FromYouFlowers customer service
We were the recipients of a FromYouFlowers order, which was placed by a relative in Germany. We didn't have his order number, but there were two reference numbers on the box, as well as a UPS tracking number, The package was shipped from Illinois on 12/22/2022, Thursday, and it arrived here in Michigan on 12/27/2022.
The package was left on the driveway, with no notification of delivery, despite the fact that we have a doorbell and our phone number is on the delivery label. When discovered and opened last night, the package contained a dozen red roses. The buds were hard, mummified, dry and dark. The stems were bent at 45 degree angles, as if broken. The flowers appeared to be dead from a combination of freezing and dehydration.
When I called to report the problem, the telephone agent gave me a lot of trouble, and was reluctant to do anything because I was not the ordering customer. I explained that he is in Germany, and it is difficult for him to trace a problem here in the USA. The agent insisted that she could only deal with the ordering party. After considerable push-back and my statement that I did not think much of the 100% Satisfaction Guarantee, she reluctantly agreed to replace the defective product, There was a lot of hassle involved in rectifying the problem, and it was not a customer-friendly experience.