Fanatics Reviews

( 28 reviews )

Fanatics specializes in selling officially licensed sports merchandise and states that they provide customers with the ultimate sports fans shopping experience. 

How Does Fanatics Work?

According to their website, is a Top 50 Internet Retailer Company, and currently has the broadest online assortment of officially licensed items, with hundreds of thousands of products on their website through two different brands, Fanatics and FansEdge. 

Like any other online retailer, customers can go to their website and use their search feature to locate any specific product they are hoping to purchase.

Customers can also search through their current inventory by the sport of your choice, including College, NFL, MLB, NBA, NHL, NASCAR, Soccer, Olympics, and more, as well as through their Sale items. 

Once you have selected your main category, you can use sub-categories to further filter your search of the items. These sub-categories include Men, Ladies, Kids, T-shirts, Jerseys, filtering items by price, and much more.

Fanatics Reputation

This company appears to have mixed reviews, with many of the unhappy customers detailing similar experiences that led to frustration and dissatisfaction.

Generally speaking, these negative reviews were due to the fact that this company does not have a traditional Exchange Policy.

Customers who received an item that they liked, but felt that they needed to change the size or some other aspect of the product, were told to return the product for a refund and to simply re-order the product with the correct size or options from the website itself in a separate order.

The problem with this process is that customers are not provided refunds for the cost of shipping their product, either to their home or back to the company when they are being returned.

So when there is no process for an exchange and customers must simply re-order a product, they end up paying for shipping three different times. 

Customer Service Contact Info

Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by submitting them directly to their website through the Help link at the bottom of the page, and then the Email Us link on the right hand of the page. 

You can also use the website’s Live Chat feature to speak to a company representative during the hours it is available.


Cost & Price Plans

The prices of the products on this website will certainly vary, as it depends on the type of product you are getting, the volume of product you choose to order, and other factors which may influence price. 

They do say that they offer their customers a flat rate shipping price of $4.99 per order, unless their order totals more than $50, in which case they will receive free shipping. In addition, their website does mention a “Low Price Guarantee.”

This guarantee states that if you find the identical item you purchased from their website on a competitor’s website that is priced lower than the item you purchased, you can call one of their Customer Experience Professionals and they will match the lower price after confirming the identical nature of the items.  


Refund Policy

Their website states that they offer a 365 day Return Policy, giving their customers the ability to return their merchandise up to 365 days from the date the item was shipped, as long as the item is in original, unused, unworn condition and still has all the original tags and labels.

Customized items are final sale and cannot be returned. Any products returned to this company that has been customized or is not in the original condition as detailed above will be donated to charity, and no refund or store credit will be issued to the customer.  

If you have any experience with or their products, please leave your reviews below.

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Fanatics Customer Reviews

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Wish I could give them a zero
February 10, 2024
Wish I could give them a zero and that I had read these reviews before ordering. Ordered a jersey for my wife for the Super Bowl, paid for one day delivery and got an confirmation email that said "Arrives by February 8." Did not arrive by Feb 8 or Feb 9, so I contacted their customer service and was told the order was "lost in transition" and had never been shipped. Will never order from them again.

Terrible customer service
January 9, 2024
Terrible customer service. How could the MLB contract with them? Twice I’ve ordered and tried to return something. It’s not possible. Once they sent me the wrong color, and then when I contacted them, they sent me the correct one and charged me immediately for both $100 shirts. This time, I tried to return for size issues (MLB shirt has huge) and I can’t get an ups label . Talked to a human after a huge hassle and got no where . Never again!

December 26, 2023

I received a number of items as Christmas gifts. The sizes didn't correspond with what was ordered. I've tried to return, but my order #, email, and phone number CANNOT BE FOUND ACCORDING TO THEIR RECORDS. DO ....NOT....BUY.... FROM ....THIS.....FRAUDULENT COMPANY.

Don't buy the wrong size or you're screwed
October 7, 2023
Got two shirts as gifts. Tried to simply swap L for M. They will not exchange items for a different size. When asking for a supervisor from customer service, I was told the one supervisor "was in a meeting" and would not call me back. Asked again for any supervisor and was put on hold for over 15 minutes, after which they hung up on me. Terrible company.

AlonnaGreene November 02, 2023

Same thing happened to me. I always wear a women's size Medium, which is what I ordered. I was told by their representative that I could not exchange the item as it was "customized" - total BS! I ordered the item that was shown on their website - there was no customization. BEWARE! DO NOT ORDER FROM THIS COMPANY!

Bad return process
September 26, 2023
I am extremely disappointed with the return process at They charge $10 to ship a hat back that was too wide for my son and fit strange. The hassle for returns will keep me from shopping here.

Worst Customer Service!!
May 11, 2023
Awful, the worst customer service and worst place I've ever seen to make a change or a return! It is impossible to contact someone, not even emails go to the right place! Will provide a 0 star if possible!

Don't shop with them! Terrible company!
December 29, 2022

Ordered a Georgia bulldog shirt for my wife for christmas. said it would arrive before christmas. then they changed the date to dec 28th. then the sent me a sweet email that it was cancelled with a coupon to shop with them again! Terrible company! Do not shop with them! This was her BIG present! Screwed up my christmas! of course i got her other things but this was special!

Absolute worst customer service from crooks
December 14, 2022

I truly wish I could give them negative stars! I ordered a Christmas gift for my son. When I ordered it, it showed as being in stock and arriving by 12/15/22. I decided to check shipping status on 12/2/22, and discovered that the new shipping date was now in January. I reached out to customer service via live chat on the website.

I requested a refund. I was told that a refund would be processed within 3-7 business days. I called 10 days later to check status of my refund and was told that I could not receive a refund until I receive and return the product.... even though I had requested the refund well before the item has even been shipped! I still have not received the item or my refund.

DO NOT deal with these crooks! Their customer service is absolutely the WORST!!!

Fanatics criminal level of fraud
October 9, 2022
Ordered a jersey from Tour de France for $151. Wrong size shipped, Two months later, $29 to send back and no refund.

Unreliable Seller
July 26, 2022
I ordered a T shirt in response to their Facebook ad to celebrate the Texas Longhorn Women's Tennis National Championship. The order was placed in early June and I have received email after email with new scheduled shipping dates. Obviously they are offshoring their production and didn't have the merchandise in hand when they advertised it. This was to be a 90th birthday present for my mother and I am SO frustrated.

Shady return policy
July 1, 2022
After spending over $18 with free shipping, the shirt I ordered was too small. To return it, the company now subtracted the tax and a $10 shipping charge - leaving me with just $6. Too bad as we have a new college student in love with logoed clothing. Last order here for us!

Never Again.
May 20, 2022

This company is a rip off. they advertise discount price and will not honor it. they have no phone support. BEWARE!

Will be charged to do an exchange
February 28, 2022

You cannot do an exchange for a size. They will charge you $9.99 to return the incorrect size, and if you bought the item on sale, they will charge you full price to re-purchase your item.

I recently bought a pair of pants on sale for $9.20. They didn't fit and the representative told me I had to re-buy them at $19.99. After an hour of going back and forth and that person not understanding what an exchange is they told me that they would just refund me. But I didn't get a refund. Instead, I got another pair of XL pants.

I then contacted them again, and the representative told me that I got an XL size because that was the original order. I don't know who hires these people, but they clearly cannot comprehend a very simple thing. I downloaded the entire conversation to have proof of what was promised and what was delivered. If anybody wants to see it please let me know!! This website is a scam!!! Watch out.

Very poor quality- over priced!!!
October 13, 2021
Very poor quality! Way over priced for what you get, makes Walmart look high end! Rip off!!!

Fails to take fraud protection seriously
January 12, 2021
Fails to take fraud protection seriously. Does not cooperate with investigations of criminal activity perpetrated on their site.

Beware of shipping scams
November 4, 2020
Beware of expedited shipping offer at checkout for $9. It is checked and applied unless you uncheck it...deceptive IMHO. I had applied the code for free regular shipping. I called to have the expedited shipping removed; told it would be and would still receive expedited shipping because it was my first time ordering. Got an email saying my shipping method would be revised and credited $0. Never got my $9 back and will never order from them again.

Forget This Company
October 4, 2020
I ordered two Masks that were offered with a Yankee logo on each. I paid for them up front and paid for the shipping too. When I received them they were made maybe for a child not an adult. In addition they were made of a very thin flimsy material. They wanted $9.99 to be charged against my refund for shipping. The original shipping to me was $4.99. I wrote them I was not returning the Masks but was throwing them in the garbage and would never do business with them again.

Fraud! Scam!
August 25, 2020

I ordered two Super Bowl commemorative jerseys in February 2020. Two weeks later, received an e-mail telling me they’d be delivered in April.

April arrived. So did an e-mail telling me the jerseys would arrive in August.

August arrived. So did an e-mail telling me it’ll be December 2020 before they ship.

Customer service is non-existent.

This is consumer fraud at its worst.

Very poor t-shirt printing quality
May 20, 2020
Ordered a custom print on a Georgia Bulldogs Custom Sport Wordmark Long Sleeve T-Shirt. When it arrived, it had an awful chemical smell. Didn't even put it on, but washed in cold water, low heat tumble dry per directions on shirt label. The entire screen print (logo, GEORGIA lettering, and added customization) had melted together with the t-shirt folded in half. Upon opening, it peeled in pieces. Customer service has yet to even pick up the phone.

Poor quality!!
April 22, 2020
The items peel when washed. You cannot return them. Terrible quality and customer service. Save your money and buy elsewhere!