Fanatics is a company that specializes in selling officially licensed sports merchandise and states that they provide their customers with the ultimate sports fans shopping experience.
How Does Fanatics Work?
According to their website, Fanatics.com is a Top 50 Internet Retailer Company, and currently has the broadest online assortment of officially licensed items, with hundreds of thousands of products on their website through two different brands, Fanatics and FansEdge.
Like any other online retailer, customers can go to their website and use their search feature to locate any specific product they are hoping to purchase, but they can also search through their current inventory by the sport of your choice, including College, NFL, MLB, NBA, NHL, NASCAR, Soccer, Olympics, and more, as well as through their Sale items.
Once you have selected your main category, you can use sub-categories to further filter your search of the items. These sub-categories include Men, Ladies, Kids, T-shirts, Jerseys, filtering items by price, and much more.
The prices of the products on this website will certainly vary, as it depends on the type of product you are getting, the volume of product you choose to order, and other factors which may influence price.
They do say that they offer their customers a flat rate shipping price of $4.99 per order, unless their order totals more than $50, in which case they will receive free shipping. In addition, their website does mention a “Low Price Guarantee.”
This guarantee states that if you find the identical item you purchased from their website on a competitor’s website that is priced lower than the item you purchased, you can call one of their Customer Experience Professionals and they will match the lower price after confirming the identical nature of the items.
Their website states that they offer a 365 day Return Policy, giving their customers the ability to return their merchandise up to 365 days from the date the item was shipped, as long as the item is in original, unused, unworn condition and still has all the original tags and labels.
Customized items are final sale and cannot be returned. Any products returned to this company that has been customized or is not in the original condition as detailed above will be donated to charity, and no refund or store credit will be issued to the customer.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by submitting them directly to their website through the Help link at the bottom of the page, and then the Email Us link on the right hand of the page.
You can also use the website’s Live Chat feature to speak to a company representative during the hours it is available.
This company appears to have mixed reviews, with many of the unhappy customers detailing similar experiences that led to frustration and dissatisfaction. Generally speaking, these negative reviews were due to the fact that this company does not have a traditional Exchange Policy.
Customers who received an item that they liked, but felt that they needed to change the size or some other aspect of the product, were told to return the product for a refund and to simply re-order the product with the correct size or options from the website itself in a separate order.
The problem with this process is that customers are not provided refunds for the cost of shipping their product, either to their home or back to the company when they are being returned, so when there is no process for an exchange and customers must simply re-order a product, they end up paying for shipping three different times.
Competitors and Alternatives?
Products specifically designed for sports fans are incredibly popular, and there are many, many different companies, websites, stores, and other sales venues that have products available for any kind of team you are interested in, and if you are unable to find what you are looking for on Fanatics.com.
If you have any experience with Fanatics.com or their products, please leave your reviews below.
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