Fanatics is a company that specializes in selling officially licensed sports merchandise and states that they provide their customers with the ultimate sports fans shopping experience.
How Does Fanatics Work?
According to their website, Fanatics.com is a Top 50 Internet Retailer Company, and currently has the broadest online assortment of officially licensed items, with hundreds of thousands of products on their website through two different brands, Fanatics and FansEdge.
Like any other online retailer, customers can go to their website and use their search feature to locate any specific product they are hoping to purchase.
Customers can also search through their current inventory by the sport of your choice, including College, NFL, MLB, NBA, NHL, NASCAR, Soccer, Olympics, and more, as well as through their Sale items.
Once you have selected your main category, you can use sub-categories to further filter your search of the items. These sub-categories include Men, Ladies, Kids, T-shirts, Jerseys, filtering items by price, and much more.
Cost & Price Plans
The prices of the products on this website will certainly vary, as it depends on the type of product you are getting, the volume of product you choose to order, and other factors which may influence price.
They do say that they offer their customers a flat rate shipping price of $4.99 per order, unless their order totals more than $50, in which case they will receive free shipping. In addition, their website does mention a “Low Price Guarantee.”
This guarantee states that if you find the identical item you purchased from their website on a competitor’s website that is priced lower than the item you purchased, you can call one of their Customer Experience Professionals and they will match the lower price after confirming the identical nature of the items.
Their website states that they offer a 365 day Return Policy, giving their customers the ability to return their merchandise up to 365 days from the date the item was shipped, as long as the item is in original, unused, unworn condition and still has all the original tags and labels.
Customized items are final sale and cannot be returned. Any products returned to this company that has been customized or is not in the original condition as detailed above will be donated to charity, and no refund or store credit will be issued to the customer.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by submitting them directly to their website through the Help link at the bottom of the page, and then the Email Us link on the right hand of the page.
You can also use the website’s Live Chat feature to speak to a company representative during the hours it is available.
This company appears to have mixed reviews, with many of the unhappy customers detailing similar experiences that led to frustration and dissatisfaction. Generally speaking, these negative reviews were due to the fact that this company does not have a traditional Exchange Policy.
Customers who received an item that they liked, but felt that they needed to change the size or some other aspect of the product, were told to return the product for a refund and to simply re-order the product with the correct size or options from the website itself in a separate order.
The problem with this process is that customers are not provided refunds for the cost of shipping their product, either to their home or back to the company when they are being returned, so when there is no process for an exchange and customers must simply re-order a product, they end up paying for shipping three different times.
Competitors and Alternatives?
Products specifically designed for sports fans are incredibly popular, and there are many, many different companies, websites, stores, and other sales venues that have products available for any kind of team you are interested in.
If you have any experience with Fanatics.com or their products, please leave your reviews below.
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Fanatics.com Customer Reviews
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Worst Customer Service!!
Don't shop with them! Terrible company!
Ordered a Georgia bulldog shirt for my wife for christmas. said it would arrive before christmas. then they changed the date to dec 28th. then the sent me a sweet email that it was cancelled with a coupon to shop with them again! Terrible company! Do not shop with them! This was her BIG present! Screwed up my christmas! of course i got her other things but this was special!
Absolute worst customer service from crooks
I truly wish I could give them negative stars! I ordered a Christmas gift for my son. When I ordered it, it showed as being in stock and arriving by 12/15/22. I decided to check shipping status on 12/2/22, and discovered that the new shipping date was now in January. I reached out to customer service via live chat on the website.
I requested a refund. I was told that a refund would be processed within 3-7 business days. I called 10 days later to check status of my refund and was told that I could not receive a refund until I receive and return the product.... even though I had requested the refund well before the item has even been shipped! I still have not received the item or my refund.
DO NOT deal with these crooks! Their customer service is absolutely the WORST!!!
Fanatics criminal level of fraud
Shady return policy
This company is a rip off. they advertise discount price and will not honor it. they have no phone support. BEWARE!
Will be charged to do an exchange
You cannot do an exchange for a size. They will charge you $9.99 to return the incorrect size, and if you bought the item on sale, they will charge you full price to re-purchase your item.
I recently bought a pair of pants on sale for $9.20. They didn't fit and the representative told me I had to re-buy them at $19.99. After an hour of going back and forth and that person not understanding what an exchange is they told me that they would just refund me. But I didn't get a refund. Instead, I got another pair of XL pants.
I then contacted them again, and the representative told me that I got an XL size because that was the original order. I don't know who hires these people, but they clearly cannot comprehend a very simple thing. I downloaded the entire conversation to have proof of what was promised and what was delivered. If anybody wants to see it please let me know!! This website is a scam!!! Watch out.
Very poor quality- over priced!!!
Fails to take fraud protection seriously
Beware of shipping scams
Forget This Company
I ordered two Super Bowl commemorative jerseys in February 2020. Two weeks later, received an e-mail telling me they’d be delivered in April.
April arrived. So did an e-mail telling me the jerseys would arrive in August.
August arrived. So did an e-mail telling me it’ll be December 2020 before they ship.
Customer service is non-existent.
This is consumer fraud at its worst.