Fanatics Reviews

( 28 reviews )

Fanatics Customer Reviews

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Their low price guarantee is a scam!
February 28, 2020
They claimed they honor low price for same item, but now they are saying only on their site and with 15 days!

the product quality is very very very BAD
February 11, 2020
the product quality is very very very BAD. I just got my order and the clothes smell very bad and the quality of the fabric is very rough. The print of the tshirt was terrible. I won't buy from them again.

Shouldn't be in business
December 25, 2019
I have no idea how companies like this exist...I ordered a couple items for my boyfriend for Christmas that guaranteed to be delivered by 12/24 if I paid the ridiculous $19.99 shipping fee or I would receive my complete order for free...with a guarantee like that I felt confident I would receive it before Christmas which was important so I paid the $19.99 shipping fee, ordered it on 12/20, and it looked like it was going to be on time until the 24th when it was supposed to arrive...and it never it says it will be here by the 26th...pretty pissed off I searched online for the guarantee...only to find this is is a reoccurring issue with this company...I can't contact them until the 26th since today is Christmas...but it looks like other customers had or are having a hard time getting there guaranteed money no back... And after reading the policy on their website it looks like that may be the case...I hope not but be it be appears they have no quality customer service.. And don't care about their customers...

Rude, Threatening and Not helpful
September 4, 2019
I purchased an item from Fanletics through Amazon. When I requested a return, Amazon indicated that I needed to deal with the third party Fanletics. Fanletics repeatedly sent me instructions to return the item through Amazon. Nothing but a run-around. When I left them a bad review on Amazon, they began sending threatening emails. Avoid these people like the plague. There are plenty of other sellers who will value your business.

My jersey is defective and they won’t back their product
January 18, 2019
I ordered a custom jersey on October 18, 2018. I received the jersey at the end of October. I’ve washed it twice and the white numbers are cracking and have a black tint (the color of the jersey is black). I have approximately 20 jerseys. I’ve had them for years and have never had any problems. I tried their customer service. What a joke! I finally asked for a manager because all they wanted to do was give me 20% off a future order. I speak to the manager and he wants to give me a deal if I order the same jersey (which I paid around $150). TJ said I can buy another one for $59! Why would I want another one? The first one is obviously defective. I wore it 4 times. Then I ask for his boss

HORRIBLE customer service, late shipping
January 3, 2019
Despite placing an order December 12 which stated it would be here by Christmas, I STILL have not received the order as of 1-3-19 and despite calling customer service and being placed on hold for 25 minutes, they hung up on me! I called back and they stated there's nothing they could do. I asked for a manager whose 'resolution' was for me to send the product back once it was received (estimated to arrive 1-15-19)! WOW! You lost a customer.

Customer Service is supposed to include communication, isn't it?
December 18, 2018

No communication about delay in shipping

Phone bot kept hanging up on me

First chat rep never returned after telling me she was going to check on my order. I got disconnected because of inactivity.

Second chat rep tried same thing, but I got nasty until my order was finally canceled after my threatening legal action.

Absolute worst online customer service I have ever encountered - never an apology for what had happened, only excuses, and nothing that really attempted to resolve the issue. They just want customers to bend over and take it.

Bad customer service. Rude employee.
December 4, 2018

I ordered a sweatshirt and received the wrong item. I notified them of the mistake and they sent a return label for me to use for returning the item.

Due to how they do returns, it took 17 days for me to receive my refund. Then, my refund was for $10.49 less than what I paid for the shirt. When I contacted them the person told me that they don't refund sales tax or the 25% discount that I received.

When I said that I had to return the item due to their mistake and should receive a full refund, the person rudely told me, "you don't make company policy and I don't have to refund anything to you". Classy.