Fanatics Reviews
Fanatics Customer Reviews
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Their low price guarantee is a scam!
the product quality is very very very BAD
Shouldn't be in business
Rude, Threatening and Not helpful
My jersey is defective and they won’t back their product
HORRIBLE customer service, late shipping
Customer Service is supposed to include communication, isn't it?
No communication about delay in shipping
Phone bot kept hanging up on me
First chat rep never returned after telling me she was going to check on my order. I got disconnected because of inactivity.
Second chat rep tried same thing, but I got nasty until my order was finally canceled after my threatening legal action.
Absolute worst online customer service I have ever encountered - never an apology for what had happened, only excuses, and nothing that really attempted to resolve the issue. They just want customers to bend over and take it.
Bad customer service. Rude employee.
I ordered a sweatshirt and received the wrong item. I notified them of the mistake and they sent a return label for me to use for returning the item.
Due to how they do returns, it took 17 days for me to receive my refund. Then, my refund was for $10.49 less than what I paid for the shirt. When I contacted them the person told me that they don't refund sales tax or the 25% discount that I received.
When I said that I had to return the item due to their mistake and should receive a full refund, the person rudely told me, "you don't make company policy and I don't have to refund anything to you". Classy.