Ditto Music Reviews

Ditto Music, found online at DittoMusic.com, is a company that aims to give musicians the ability to record and distribute their music while keeping 100% of their sales and all the rights to their creations.
According to their website, Ditto Music was started by a couple of musicians that wanted to be in charge of putting their own music out there, which turned out to be so difficult and time consuming that they decided their real calling was to help other up-and-coming artists be in charge of their own music.
How Does Ditto Music Work?
Setting up an account with them is free to get started, but the actual recording and distribution process will cost money depending on what you are trying to accomplish.
But Ditto Music says they are not just a distributor who throws your music out there like other websites, they are also a record label that helps you improve your career by setting up events and promoting you at festivals like SXSW, Liverpool Sound City, and more.
Cost/Price Plans
The costs of using Ditto Music are completely dependent on the services you personally choose to utilize. Recording and distributing a single costs $9, an EP costs $20, and a full album costs $35.
They also have a large variety of other services and opportunities their provide for their artists with an equally wide range of costs, depending on what you choose for yourself.
Refund Policy
Ditto Music does not publish or advertise any general, overarching Refund Policy regarding their services, which indicates that they will address issues on a case-by-case basis as needed.
Customer Service Contact Info
Ditto Music is a UK based company, but users based in the US can contact their offices here at [email protected], by telephone at 615-678-8917, or by traditional mail at 1412 17th Ave South (Music Row), Nashville, TN 37212.
Reputation
Ditto Music is generally well regarded within the independent music distribution community, and has even won some awards in the past for the customer service they provided their members.
Is Ditto Music Safe?
There does not seem to be any complaints regarding safety at this time.
Competitors and Alternatives?
There are a few different companies that offer similar distribution services, like TuneCore and CD Baby.
If you have any experience with Ditto Music or their services, please leave your reviews below.
Ditto Music Customer Reviews
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One of the Hardest to use, stressful and unreliable platforms I've used.
One of the hardest to use, most frustrating, badly designed and stressful music websites it has ever been my misfortune to sign up to. The support team are professional and polite but seem to have trouble understanding/fixing the issues that I have with my account. After numerous emails back and forth over a few weeks (and years before this), they have still yet to resolve the issues I'm having. They had me remove 39 of my albums from live stores because they were released under another person's name on the site only. In the stores, they are released (or WERE) under my name. Now that I have lost these 39 albums from live stores these albums are still released (in my account) under a deceased friend's name. I did not select him as the artist that released these albums, that I am certain of. The website is slow and stalls when previewing albums being uploaded so you have to refresh the browser to preview after every 6 or so tracks. The plan artist, contributor and release artist process is confusing and stressful. The list goes on and on. I've just renewed my subscription but I'm seriously considering moving to another digital distributor in 2024. Ditto Music has been a really stressful and serious waste of many hours to get my albums live in stores. And guess what? They aren't live any more because they had me take them down and I still have the same issues on going. Seriously folks, look elsewhere for a digital distributor.
Date of experience: 12 August 2023
Missing Royalties
I got deceived by this company recently & they stole all my hard earned Royalties. I paid 2 k for 2 promotions by reputable people I seen the streams of 240,000 Landing onto my Spotify Artist Page but Ditto show false Royalty statements of only 27,000 & 1 song was even missing all together from the Ditto back office that was part of the 240,000 promotion.
Then when you question them they just say that you had false streams as an excuse. Then when you ask them again they send random bullshit about false streams in other periods that weren't even promoted so that impossible.
When you contact Spotify they re direct you back to Ditto thats why Ditto are doin it to unknown Artists, so they know most of us cant afford a Lawyer to send them a letter. Im lucky Im with the Arts Law Society who can advise me on what to do about it. This is Fraud.
Im currently seeking Legal Advise to reclaim my Streams of 817,000 that had gone into Ditto.
The Ditto rep Adele says that she hasn't received Reports from stores yet but I have them in my Ditto back office thats how I found out about it.
Soon as our music started to get traction Ditto deleted our account and stole our royalties, we have since found out there taxes are also overdue, see details belowhttps://find-and-update.company-information.service.gov.uk/officers/tFUlwxEL5yj7LNJSsbeDxbUmO_g/appointments
Is this true?
I'd like to hear from Ditto regarding this accusation please.
Ditto Music Is a scam
Ditto Music is scamming and stealing artists royalties
Ditto Music is scamming artists and stealing their royalties. I raised a query about my royalties not adding up and was told they will look into it.
Few days later my account was suspended pending investigation. I have been in contact with Ditto Music on a regular basis during this period. I provided more than sufficient data and proof to the to investigate and also asked if I can assist them.
Ditto banned my account, yes, banned, and they can't provide me with any proof why. Spotify only supplies them with limited information.
Stay Away...
I'd like Ditto to comment on this please, because this is very concerning.
Ditto Is Scamming Artists
Ditto is an unprofessional scam
There are reasons why the better business bureau in America give them " f" rating. The world council of music artists black listed ditto and warned artist to abandon ditto music .All major artists have abandoned ditto including me . I have 23 albums with them since 2019 .
Ditto does not understand the music business . When once you start making money and fans follow you ,they want to steal your your albums for themselves and keep your royalties . That is why they do not take down those albums or songs. They keep your albums and song for themselves collecting your royalties which to me is a stupid violation of the law that violates the copy rights laws of the united states. The correct thing is for artist to report to the attorney generals office fraud division in Washington dc in united states . They have the power to band ditto from doing business in the united states . An alternative is to file a pro se or with a lawyer complaint in the federal district court of your major city in USA .
When once I have time I will file in the federal court they have jurisdiction over international violators and commerce scams. They could be told to pay millions in fines for copyright violations and trade mark violations. Ditto also maintain a fake address in Nashville .
They have not paid me my royalties since 2019 and they were told by me to remove my 23 albums from their platforms and pay me my royalties they refused type ditto complaints in youtube search line you will see major artists warning you to abandon ditto that they will scam you directly you start making money they lock you out of their website . Ditto keeps all your royalties
I'm glad that I took the time to read this. I don't want to use a scamming distributor, and the many complaints from many people regarding stolen royalties seem to be legitimate!!
Worst Distribution Service Ever!
There are much better services out there.
Ditto low life's
Ditto music will keep some of your royalties for sure.
A song of mine had 16,400 odd plays , the plays were from a Spotify playlist and another popular playlist. Also normal traffic . Ditto paid me for 37 plays , lol , yes 37 plays . So I wrote to them , they first said Spotify takes time with some plays to pay . I waited awhile , then when I wrote again , he said he would put to the Investigation section .
So they then emailed me to say , I had with some songs , what looked like fake plays .
Which I can tell you is crap , Spotify were happy with them . But the song in question , they did not mention . They have paid me short on nearly all songs I have released , but they are not getting away with this one . They said they were still Investigating .
After a month , I wrote back , how long does it take . Then Ditto sent 2 emails to say my account has been suspended , until they clarify abnormal streaming . How disgusting is this , to accuse me of that , and to suspend my account . All just because I complained about not being paid my money , yes my money .
I released a song with Distrokid , to see if I got paid okay . I can tell you I have been paid for all plays . No problem at all .
I will not release again with Ditto , they are either scamming scumbags , or there is a scam going on within the company . One thing they are good at , is the actual release .
Don't go near them .
CROOKS/CRIMINALS
80% of music distribution companies are crooks/criminals. Ditto Music Ditto Music - Digital Music Distribution being one of them.
-Horrible customer service
-Never pay you your royalties
-Never take down your tracks
How do we stop corrupted distribution companies? STOP DISTRIBUTING WITH THEM! Research Research Research!
Why is your distribution company such crooks? Not paying hard working artists their royalties? Never answering emails? Horrible customer service. Never take down tracks after TWO years of being requested?
Agree!
For Payout they need Needs Your BIOMETRICS Govt ID Selfy Video. DITTO Music A Scam and
In order to get your money out as payouts, they make you add your bio metrics ( YES, BIOMETRICS ) Need your Government ID a selfy Video... Yes they need All Of These things ! Talk about violation of privacy. Other companies just ask for EIN number or SSN!!! This is really bad
... Do Not Use Them, you never know what they will do with your personal information.
Total Garbage company.
Ditto is a scam!!!
The concealment of income of the company Ditto!
How do I report Ditto for unpaid Royalties ? I live in Australia.
I invested about AUD $1500 into Spotify Ads then Generated 270k streams = $891.00 from Spotify Ads. I had witnessed them landing my Spotify page. for September & November past. When I received my statements In April it was missing & I was paid $40 pounds for 240 k streams this figure should had been closer to $800 then I had another 40k in November totalling about 270k streams.
It was Alleged by Ditto I had received false streams however this was a lie as my Spotify seller was well sourced & had a history in sales dealing directly Spotify Ads. After further emails to Ditto they then created even more false figures of streams on months were I didn't t use the Spotify seller at all so thats impossible. I had seen also other on months of non payments were i should of taken $50-100 Dollars. Ditto insult you with a mere 0.75 of a cent .
I'm also in Australia and have nothing but stressful issues with their website and customer service! Dealing with a UK company may not be a great idea for Aussies I think.
They completely ruined my release day
Same thing happened to me. They are either too stubborn or too stupid to see that a glitch on their end is causing the errors. My release was supposed to be out March 5th, and it's still not released!!!
Same thing happened to me. They said there was something wrong with the cover, but AFTER they'd taken my money for a supposed '24 hour release', which has never happened.
disgusting
Something Doesn’t Sound Right
TuneCore also owns your Publishing. So you can't license your music to anyone else.
They ruin your business
I've had similar experiences to ones described in other bad reviews.
1. Customer service was slow, failed to reply to the right questions and offered no solutions.
2. The sales data and trend reports went down for everyone and my streams were underpaid. I contacted customer services and was given conflicting and inaccurate information. My main questions were left unanswered.
3. Shortly after my polite complaint, I received an email from Ditto saying all my music had been taken down. My account seems to have been deleted and I can't get access to any payment of past or future royalties. Ditto claimed Spotify had spotted fraudulent streaming activity, which Spotify have not confirmed their end. What's more, every single track in every single store has been deleted. They have a clause allowing them to keep any artist's money, which they quoted: "8d. We have the right to terminate this Agreement immediately if We believe You are engaging in fraudulent or illegal activity, or following any behaviour deemed by Us as threatening, disrespectful, unprofessional or otherwise carried out by You or any associated parties. Any breach of our terms and conditions by You would result in a non refund of payment." In other words, no evidence required and they can take all your money!
My feeling is that Ditto don't like customers that ask the customer support team uncomfortable questions.
To me it happened the same!
Big Scam Beware!
Total Scam
No refund!
BEWARE! I gave them my money, and they did not distribute my music! I got scammed!!
Now no reply back...
DON'T USE THEM
There customer service is terrible.
Morgan Pederson in the Nashville offices handles the customer service issues in the US and she is snarky and non helpful.
When I was auto charged for a service I didn't sign up for, she was extremely rude and basically said that they didn't care about keeping me as a customer when I asked for a refund.
I only got a helpful response when I finally tweeted about the situation. A rep in Australia was kind and helped to refund me and tried to cover for Morgan's rude manor and lack of customer service skills.
Now, I am mysteriously locked out of my account with no access to my music or money after complaining on her.
Save yourself the hassle. Their policy is to not offer refunds, AND they have no phone customer service.
I'm going to check out tunecore.