Ditto Music Reviews
About Ditto Music
Ditto Music, found online at DittoMusic.com, is a company who gives musicians the ability to record and distribute their music while keeping 100% of their sales and all the rights to their creations.
According to their website, Ditto Music was started by a couple of musicians that wanted to be in charge of putting their own music out there, but that turned out to be so difficult and time consuming that they decided their real calling was to help other up and coming artists be in charge of their own music.
How Does It Work?
Setting up an account with them is free to get started, but the actual recording and distribution process will cost money depending on what you are trying to accomplish.
But Ditto Music says they are not just a distributor who throws your music out there like other websites, they are also a record label that helps you improve your career by setting up events and promoting you at festivals like SXSW, Liverpool Sound City, and more.
The costs of using Ditto Music are completely dependent on the services you personally choose to utilize. Recording and distributing a single costs $9, an EP costs $20, and a full album costs $35.
They also have a large variety of other services and opportunities their provide for their artists with an equally wide range of costs, depending on what you choose for yourself.
Ditto Music does not publish or advertise any general, overarching Refund Policy regarding their services, which indicates that they will address issues on a case-by-case basis as needed.
Customer Service Contact Info
Ditto Music is a UK based company, but users based in the US can contact their offices here at [email protected], by telephone at 615-678-8917, or by traditional mail at 1412 17th Ave South (Music Row), Nashville, TN 37212.
Ditto Music is generally well regarded within the independent music distribution community, and has even won some awards in the past for the customer service they provided their members.
Is It Safe?
There does not seem to be any complaints regarding safety at this time.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your Ditto Music reviews below.
11 ‘Ditto Music’ Reviews
Totally dropped the ball on my release. I uploaded my files and placed my order on January 24th for a release date of March 1st. I was told on Feb 28 that there were problems with my uploads that I needed to fix, so I promptly went to address the issues and found that the error message did not apply to what I had put up. So I resubmitted and logged a support request for them to fix the glitch and put the order through on time, given that I had uploaded my files over a month prior and planned ALL of my promotion around a date of March 1st. More than 36 hours have now passed without any response whatever and in the meantime, the release threw up the same error again. Given this unresponsiveness from customer service ON my official release day, I logged a support request asking them to cancel the order and I purchased distribution with new barcodes from CDBaby, which I know to be a reliable and responsive company. As a result of this computer glitch combined with their total unresponsiveness, my release is going to be 1-2 weeks late to all the streaming platforms and all the promotion I have set up has been seriously compromised if not rendered totally ineffective. Who goes to YouTube or SoundCloud? They will check Spotify, be unable to find it, and will forget completely about my album. I am seriously angry about this experience. A distributor has exactly ONE JOB and that is to get the product to the stores by the date agreed. I will be taking all my business elsewhere in the future and I suggest you do so as well.
So i took advantage of there buy it now submit later offer also known as a chart breaker, the deal was half price originaly £150 reduced to £75 but you had to purchase now to get this deal. So my Single is ready im all excited to use there services, the second its on Spotify i head straight over to the website but i cant find anywhere to submit my song, so i go the the contact for help section. Im told i should of submitted my song to spotify through them WTF there has been mention of this. Ok no big deal il get a refund and use my money else where. NOPE who are you we dont recall you ever giving us any money, they want proof so Paypal email them Mr Green sent you £75 ect they ignore this, i go to my bank try and solve it they send the company a message but both the bank and Paypal im out of protection remmber submit when your ready theyre smart. Anyway im in a leagal battle now and trading standards are investergating the transaction. Im deeply disgusted with them praying on starving musicians. DITTO SCAM ALERT!
The scam monitor went off just looking at their home page. They keep referring to “royalties” but royalties are quite distinct from sales profits which is presumably what they meant. Or is it? Shouldn’t they know the difference? Compare TuneCore: “100% of your sales revenue.” Simple and unambiguous. Little things like that can end up being big headaches when it comes to future disagreements.
I've had similar experiences to ones described in other bad reviews.
1. Customer service was slow, failed to reply to the right questions and offered no solutions.
2. The sales data and trend reports went down for everyone and my streams were underpaid. I contacted customer services and was given conflicting and inaccurate information. My main questions were left unanswered.
3. Shortly after my polite complaint, I received an email from Ditto saying all my music had been taken down. My account seems to have been deleted and I can't get access to any payment of past or future royalties. Ditto claimed Spotify had spotted fraudulent streaming activity, which Spotify have not confirmed their end. What's more, every single track in every single store has been deleted. They have a clause allowing them to keep any artist's money, which they quoted: "8d. We have the right to terminate this Agreement immediately if We believe You are engaging in fraudulent or illegal activity, or following any behaviour deemed by Us as threatening, disrespectful, unprofessional or otherwise carried out by You or any associated parties. Any breach of our terms and conditions by You would result in a non refund of payment." In other words, no evidence required and they can take all your money!
My feeling is that Ditto don't like customers that ask the customer support team uncomfortable questions.
I gave them my money, they did not distribute my music, I got scammed, money not returned, and no reply back to me...
Took 200.00 from me and didn't contact me for the service I paid for. It's been 3 weeks. My release is about to drop and All my plans have been disrupted by this poor excuse for a company. They need to be shut down DO NOT USE THEM!!!!
They promised me a refund but I never received one, they just said to contact my bank but they cant really do anything. Scammer!
There customer service is terrible.
Morgan Pederson in the Nashville offices handles the customer service issues in the US and she is snarky and non helpful.
When I was auto charged for a service I didn't sign up for, she was extremely rude and basically said that they didn't care about keeping me as a customer when I asked for a refund.
I only got a helpful response when I finally tweeted about the situation. A rep in Australia was kind and helped to refund me and tried to cover for Morgan's rude manor and lack of customer service skills.
Now, I am mysteriously locked out of my account with no access to my music or money after complaining on her.
Save yourself the hassle. Their policy is to not offer refunds, AND they have no phone customer service.
I'm going to check out tunecore.