Cirkul Reviews

Purchased items on 5/6/23. I made sure I turned off the auto ship/subscription. 6/6/23 comes around and magically my subscription is active again. I emailed back within 3 hours of being sent a confirmation email and was told it was too late. Cirkul will not take items back or provide a refund. I also called and customer service was a joke.

I bought the Cirkul at WalMart, sucks. The first flavor cartridge I used lasted one time on the lowest flavor setting, next use no flavor.

The second flavor cartridge has lasted only twice, then no flavor. A huge waste of money. I will probably just throw it away!!!!!

Saw pack up at Walmart for $20. Bought two. Set them up then ordered $45 in refills. Then read ingredients. Why sucralose? Aspartame is illegal in parts of the world. Also caffeine as a jolt? It says no this and no that so I jumped right in! But it has plenty of chemicals plus Aspartame! I’d rather be drinking a Coke Zero. The ingredients are almost the same. Both toxic!

let me start by saying i really like the product. If fact i like it so much that i purchased 7 Cirkul Starter Kits for family members as Christmas stocking stuffer gifts. WHAT a disappointment.... the packaging is not what it looks like online.... it comes squished into a small box - ULGY. The packaging online is nice.

Also, i saw these at Walmart for the same price - in the nicer packaging. What the heck. So disappointing to give this as a gift when it is just thrown into a cardboard box.

I ordered a bottle and 6 cartridges. Two of the cartridges had leaked out inside of their wrappers. Now i find i am getting automatic resupplies without having ordered them. Trying to contact them and stop billing my credit card is proving quite difficult. No customer service. Seems to be a scam. Half the cartridges don’t last through 1 bottle of water.

I am very disappointed with my Cirkul. I absolutely love the taste it gives the water, however it only lasted ONE bottle. If I set it on 3, I couldn't even taste the flavor. I had it on 7 and it was great. However, the first refill had NO flavor. I will use these 6 tubes I have, then never order again. It's way too costly to simply get one bottle from.

If I could give a minus 5 I would!. Cirkul sent out a auto ship of flavors to me and charged me. I don’t know where they came up with the flavors because only two were flavors I had picked out when I first got my bottle and flavors.

I have contacted the company and they will only give me “2 sips free”. I told them I wanted a supervisor to reach out to me, yet no one ever did. I told them it was BS that they charge me for 6 flavors and I could only drink 2 of them. They sent out a whole other order with the exact same flavors!

I have tried reaching out to customer service no less than 6 times and I still am waiting for a supervisor. This is the worst customer service I have ever had!

Wanted to let you all know about the bad customer service I received from this company.

I really enjoyed the product and decided to place another order well it got delivered to the wrong address and it took a month for them to even decide to ship me another package out.

So I was going to move past it and keep ordering but I didn't realize a month had went by and they charged me for the autoship and when I contacted them asking them to refund me and not to mail me those because I still hadn't received the last order I placed they refused to cancel the order, or give me a refund.

The only thing they will do is send me 2 Sips to make up for the inconvenience. That is poor customer service and it won't happen to me again, I gave them an opportunity to make it right and so now I will not be placing additional orders with this company that doesn't care about it's new customers.

Beware, there is not a phone number to call to cancel orders that have been ordered. Just an automatic email reply saying someone will be on contact, which no one reply. A few days later got an email saying it has been shipped. Looked for ways to get in contact with Cirkul, found them through FB messenger, which took them 2 days to reply. All they can say is that they are automated and cannot accept returns and of course no refunds. They offer some $5 code for the next order, but who wants to order when communication is at their mercy.

So as far as the product goes I would give it a great review, however their customer service is horrendous and because of that I will never do any ordering from then and I suggest others to be aware to do the same.

Sunday 7/11: I was informed of an order placement

Same day I apologized but asked that this order not be fulfilled, took myself off of auto and asked that a refund be given

Monday 7/12: a charge to my account a day after I emailed asking to not fulfill the order was shown.

Tuesday 7/13: two days later a representative emails me and says they will not honor a refund because they have already packaged the product (that has yet to ship).

Tuesday 7/13: try to connect with them on Facebook, and get the same generic response letting me know they will not be refunding me even though the order has not yet shipped.

Considering the time frame of arrival is not until the 20th of July, I emailed on the same day as the transaction went through BEFORE it was even prepared, AND the product has yet to leave the facility, I find a refusal of a refund ridiculous. I do not need this order and I did not want it. If I had received the package and hadn’t contacted the same day BEFORE anything was fulfilled I could understand, but since none of that’s true they are at this point robbing me of my money and sending me a product I do not want or need. Be aware!

I am really glad I came to this site. I have this drink system and I honestly like it. Some flavors are better than others, and I can get about 4 or 5 bottles from one cartridge if I keep the dial around 3-4. It's easy to go online and change the contents of your scheduled delivery of cartridges.

I did have a delay in shipping a couple months ago and sent them an email, sure it was the beginning of a big ripoff, considering some of these reviews! But nope. Responded quickly and I got my package a day or so later. I feel much better when I am drinking more water and this helps me do just that in a consistent and easy way.

Also, I did not know that the cartridge comes apart! But it does, and you can recycle most of it. There is a little juice pouch type of thing inside with a plastic collar and that you have to chuck, but the rest of it can all go in the recycling bin!

I order a complete pkg worth $142. I still have yet to receive. I went to my acct and clicked $5 more and it will come faster. By clicking that it ordered my previous pkg minus the cup $100. I immediately sent an email sayin that was done by accident.

Well that order was sent 2 days later and I received it 6 days after it was accidentally placed. The first order was placed 5 days before the accidental 2nd one. I’ve been in constant email daily and they have the worst customer services skills.

They beat around the bush when replying back. I have already cancelled and will cancel my debit card as soon as I receive the first pkg. I’m just over and done!

Read BBB before purchasing from shady companies that don’t have a telephone number so the customer can contact them.

Worst company to deal with! read reviews from BBB they don’t even recommend them. I went in and canceled my account. A few weeks later I received an order. I sent an email letting them know what happened nothing nothing was resolved I told him I was sending back the order for a refund and I never got a response.

So I had to go back in and cancel my account again, I went in today it says an order is coming to me on December 15. I went in and canceled my account again and then I chatted with a live person and I explained my situation and she told me that my account still was not canceled, I guess that’s how they get you by their tricky cancellation tactic.

Oh and by the way the order that I received before this last order I opened up two of the packages and they were leaking. I guess it would be useless trying to get them replaced?

Lots of bad reviews about the product my home helper lady bought it for me I would not have reading people's reviews about it cartridges cost too much and are a recycling waste can't believe in this day you would want to us to throw the cartridge in the waste.

If I could give it a 10, I would. I got the trial package today and admittedly was skeptical. I filled the bottle with cool water, put the cartridge in the lid, and screwed the lid on tight. I only adjusted the dial a little, so the first drink was weak. Then I adjusted the dial more and it was definitely too sweet. BUT, I set the dial down lower and OMG, I'm in love with the system. I will definitely be drinking more water from now on. Now I just need to order more of the cartridges in my fave flavors.

The product is okay itself. However, the cartridge is pure waste. Why, in this day and age, would you make a product that has a throw away plastic cartridge. There must be someway to re-cycle this waste. I cancelled my subscription.

So far I love them and they have very friendly staff that helps with everything!

The concept is good but there is no way you get 6 bottles of water from one cartridge. Anyone that tells you otherwise is lying. It would be very diluted water. The flavoring is also very inconsistent with every sip. The bottles leak and make a lot of noise. But most of all it is 27.00 a month. My boys want their own as they like to drink mine. There is no way I would pay about 80.00 a month for re-fills. You get the same exact thing with a water bottle and MIO. The MIO will last for about 20 bottles and only 4.00.

I cancelled my subscription a month ago and no longer have and acct yet you just took 27.00 dollars from my debit card that I need to pay my bills.

If you don not return my money immediately I will be contacting a lawyer.

I have read reports from many many people that you are doing this to them as well.

I am not going to play games or screw around with you.

I simply want my money so i can pay my bills.

OR ELSE.

can't get ahold of them. Wrote them 12 emails and they give a pat answer with answering what I wanted. I have tried for 10 times to cancel. First they can't find my email then they can't find my password. then they said they would send me an email. I am still waiting. I will be sendng the package back.