BuzzBGone Reviews
BuzzBGone Customer Reviews
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Buzz B Gone - Bad product/NO Customer Service
BUZZ B GONE company has - Horrible customer service!! I do not recommend their product or company. Got the runaround for several months and never got my refund for my return. I bought 3 of their UV mosquito trap. And after a LONG wait (over a month), I finally received them to find out that they were NOT battery chargeable and could not be used outdoors on my deck.
Very disappointed to learn mosquito trap cannot be used outdoors!! I reached out to inquire about how to return and get a refund. I got an email back after couple of days later offering be 10% discount on the product if I want to keep it. I told them I do not want a discount because I could not use it outdoors.
And I want to return it for a refund. After several days again, I finally got the instructions on where to return it. I shipped and returned the product back and waited for my refund.....I waited several weeks but never not my refund. When I followed up again, I was told that the warehouse did not have a record of my return and that I have to send them the return shipping receipt as proof of my return. So I emailed them the receipt and was told that it could take several weeks for the refund.
And then honestly I forgot about it. That was September 2020. I just recently realized that I never got the refund so I followed up again with their customer service. And guess what, the same customer service agent emailed me saying that I would need to send proof of the return receipt again!!!
Well I do not have a record of the receipt anymore and now I am giving up on getting my refund BUT I wanted to post this so others can learn about my experience before they buy from Buzz B Gone.
They advertise 100% satisfaction guarantee...total Lie.
UKH - NJ
Can I ask what information was included with the item that indicated it cannot be used outside? There are multiple videos on the website that show it being used outside (at a farm, while camping, etc.) Just curious... what did you get in the box that they are not showing on the website advertising that says it can't be used outside?