Boll and Branch Reviews
Boll and Branch is a home goods company that state they focus on making products for the home with the best quality, pure organic cotton and is known for providing their customers with high quality bedding at an affordable price.
How Does Boll and Branch Work?
The goal of Boll and Branch was to find a way to make home linens better because, according to their website, the average person spends one-third of their life in bed during sleep. The best way to do this, they decided, was to begin with pure, organic cotton.
This cotton is taken from fair trade farms where workers are paid a livable wage and then taken to be processed according to organic certified standards.
The result is their signature sateen sheets, which use a 300 thread count ultra-premium single-ply weave, resulting in sheets that are not only soft and luxurious, but also extremely breathable, a feature they claim is unique to their products.
Though their 300 thread count may be smaller than some others you’ve seen, Boll and Branch warns that most manufacturers exaggerate their thread count by using a multiple-ply cotton thread.
This type of thread uses multiple threads to create a single thread, but then count that one thread as many, resulting in an inflated thread count.
In order to keep their high quality products affordable for their customers, they say they have stripped away all the middlemen, markups, distribution fees, and other unnecessary pieces which force linens manufacturers to raise their prices, and they passed their fees on to their customers.
Boll and Branch currently offers four different sheet sheets which are made in the same fabric but with different seaming and in different colors. Each set will include one fitted sheet, one flat sheet, and two pillowcases.
Depending on the size of the bedding you order, the price will range between $200.00 and $275.00.
Boll and Branch state they understand that many different people do not use a flat sheet in their bedding sets, and others may need a variety of different pillowcases to meet their needs, as opposed to those that automatically come in a pre-arranged set of sheets.
So the company sells all their bedding in separates as well, to allow their customers to create custom sets.
The website says that customers who are unhappy with their purchase for any reason are welcome to return their purchase within 30 days of the date of delivery.
Customers who wish to return their purchase should contact Customer Service and receive instructions on how to get the product back in order to expedite the return process.
No products will be accepted for return any time after 30 days, for any reason other than a manufacturing defect. Returns that are for reasons other than defects will be refunded the full purchase price, minus the cost of shipping.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 800-678-3234 or by submitting them directly to the website through their Customer Service link, and then by clicking on Submit a Request.
Though there are not many customer reviews available for Boll and Branch at this time, there are many reviews available from traditional publications like the Wall Street Journal and many different bloggers.
These reviews almost unanimously speak very enthusiastically and positively about these sheets, their high quality, their excellent fabric and feel, and the fact that they source their cotton from fair trade farmers.
These sheets are intended to be comparable to sets that sell for $1000.00 or more, so even though these particular sets may still be out of budget for many people, most reviewers were incredibly impressed with quality they received for the price.
If you have any experience with Boll and Branch or their products, please leave your reviews below.
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Boll and Branch Customer Reviews
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Unfortunately, Product Discolored Very Badly
Customer Service was dismal.
Customer service is extremely poor.
(1) It is very hard to access.
(2) Exchange is discouraged.
(a) They actually don't have an exchange process, despite information in the website on "how to start an exchange." Two of 3 items were returned. The online process doesn't accommodate this, there is no access or instructions on how to amend or complete a return once initiated.
(3) The phone system is slow and once contact finally made the representative was was curt. Was directed to "return what you want to return, they will figure it out in the warehouse."
(4) Over two weeks has passed, no response nor credit on my credit card.
(4) Will move ahead, skip the exchange and just execute a return.
(5) Moving ahead with a dispute of the original purchase on my credit card.
(5) The product received isn't worth with the premium price. Packaging/marketing is certainly premium, but in the end worth the same as the customer service received, absolutely zero.
I just posted a review and forgot to mention how my last order was delayed, no receipt and no customer service. For what they charge it is a crime that they don’t have customer service at all.
The elastic didn't last
I agree, I will never ever buy Boll and Branch again
An elderly couple stayed with my parents last week at my place and when they left, I found a blood stain on the fitted sheet. I sent it out to my local cleaners and they tried to remove it without any success. I'll go back to Wall Mart anyday. Any stain on the ones I got came out with diluted bleach. When I notified customer service, the relply from Sherry D was "Usually it can be removed if it is treated right away, but once it dries into the cotton fibers it is very difficult to remove that stain. I'm very sorry about that"
For $240 per set, Boll and Branch can "stick it"
Sheets don't last and I'm careful
I too am disappointed in the longevity. My fitted sheet has split after about an year or so. I’ve never had any sheet just split. Disappointed for sure.
My sheets haven’t ripped but the elastic is crunchy and I think that is unacceptable. I am a careful user - washing with cold water and drying with low heat. The sheets are too expensive to make that kind of purchase again. Fieldcrest for me!
Towels fall apart too soon.
Boll and Branch Navy bath towels inferior quality
Another Internet SCAM Business
These sheets are terrible
Great if you don't care how long they last
had the same thing happen to my sheets. now that ive read your review I will not buy again
I bought two sets of twin sheets. The sheets are soft and wonderful to sleep on but they wrinkle badly around all edges. I am very disappointed in the longevity though. I rotate them so one is in the laundry and the other is on the bed. There is wear on all edges of the sheets and pillow cases. I don 't use dryer sheets, laundry softener, bleach, I use a delicate laundry detergent without fragrance and they aren't done in a heavy load. I bought them about 3 years ago but with the rotation it's only a year and half and they are wearing out. I have sheets that I've had for 30 years that never did this. So disappointed in their longevity.
Top flat sheet seam is super wide and looks a bit sloppy and same seam on the pillow cases. Flat sheet seam has many wrinkles due to how wide it is.
They feel soft but I have have soft sheets that will hold up longer than these. I don't have to was those sheets on gentle.
"Down" pillows are not down
Got Caught in the Hype
I got caught up in the hype and bought two pairs for $450 (I got $50 off.)
For kicks I bought 100% cotton Target Threshold sheets for comparison. They cost about $60.
I like the Target sheets better. They perform better in the wash (they wrinkle, but you can smooth them pretty well with your hands) and they are thicker!
I would not buy bollandbranch again.
Not worth the money
Worst sheets ever
Couldn't agree more. And their website only has 5 star reviews. Very unethical.
So far so great for Boll and Branch
Pulled in 60 days
I have had mine for a month now Dec 2018 - Jan 8 2019 and so far so good. They breath beautifully and are comfortable under the Duvet.
I’ve purchased 4 sets of Boll and Branch sheets. Two were their high end ultra soft line while the other two were their classic sheets. The classic sheets were not softer than the sheets you might buy at a regular department store for under $100 but they were three times more expensive and were oversized. The pillow cases even twist around the pillows because they are way bigger than a king size pillow. I bought Cal king sets. Do not waste your money on the classic or anything besides the top of the line sheets. The high end Reserve sheets are excellent but today they cost almost $600 for a Cal king set. I paid $400 for the last set I bought right before the pandemic started. The first set I bought was $300 and that was in 2015 I believe. They hold up well and are my favorites but who can afford $600 for a set of sheets? I thought $400 was a lot.