Boll and Branch Reviews
Boll and Branch Customer Reviews
-
Sort Reviews By:
Poor quality and Customer Service
I liked the sheets but they did not hold up. After 12 washes they started to fray and now I have a large hole.
For $250 the sheets should last for a really long time. The company did not stand behind them and would not replace a bottom sheet. Poor customer service. There are better options at a much lower cost.
Lured In
I've been a user of Kohls Sonoma brand 600 thread count sheets for years. IMO....the best sheets I've ever slept on. Unfortunately they discontinued them. When I came across Boll and Branch I was excited that I found their replacements and could search no more.
Pros: Order process
Website
Positive Reviews
Delivery
Packaging second to none
Cons: Yes I was conned. Worst sheet I ever felt.
My search continues for a great sheet.
Brad M.
Thread Count
Well... They admit to only spending 2 weeks researching sheets. Did you really expect them to rest understand how to create the best of anything with the least amount of experience.
Terrible Sheets, Stupid Response from the Company
Not Worth The Money
Like others experience with reviewing boll and branc, my review of 4 stars was not put on the site. So here I will give two stars because of their arrongance and fakness. No company only uses 5 star reviewers, a legitimate company will respond below their customers review when appropiate.
The fitted sheet is just WAY over sized-so we are sleeping on a wrinkly mess of a bed. The sheets are soft and so far are holding up to washings.
Our duvet cover was worn out, I got an email for a discount and fell for it and thought to try boll and branches-it too is just SO over sized to the point of annoyance!!
I also have purchased their towels--while they are nice and thick, I have noticed after a couple days of showering they really don't dry up fully. For some reason, and I do not use bleach, there are spots where the color has faded. Never happened with our other towels.
So while this company says a nice story, I question the owners integrity.
Nice packaging and brand story, prickly sheets you won't want to sleep in
I've Been Duped!
I feel like a complete fool!
YEP, Not Worth it.
Here is the review I tried to submit, but don't think it made it onto the site. I gave them 2 stars...
We slept and washed the sheets for 30 days and here is what we found.
Comfort - yes they are soft, they fit nicely on the bed. We have a pillow top King.
Care - We have washed them twice. Not my favorite result. I like crisp sheets and always iron pillowcases but don't need to that much on the top sheet. This is not the case with these. They need a hot iron and I have to iron the top sheet especially by the opening/pleats. In two washings a bothersome crease has formed at the top edge. I grab them from the dryer before it stops and still I iron the heck out of them. Even with an ironing they do not hold. If you have a shabby chic look these will be great. But honesty they look like I have had them for a year at this point and my ironing only lasts a couple of days until it's wrinkle city again.
Value - I put them side by side with my Costco sheets (I saw someone else had mentioned them in a post as well) and had my husband feel them. He could not tell the difference. If you put your hand under the sheet on both you can see through to the flesh color of your hand. I had expected more of a hotel thickness quality to the sheets but no these are not. Our Costco sheets last 7 years (we rotated 2 sets) and finally they were thread worn and ripped. But not bad for $40 sheets. I don't see how these are going to even last half as long.
That said, yes we kept them but here is why. My husband bought the sheets for me as a gift and really felt he was doing a wonderful thing. I am never going to discourage that behavior, the money doesn't matter.... I am on the other hand looking for our second set of sheets.
I took the advertising bait!!!
Major dissappointment!
Disappointed in Quality
Pameladragon
Didn't fall for their bait...$250 or more is not 1/2 of Department Store Pricing
Scratchy rough sheets
Awful Customer Service
Boll & Branch Does Not Accept Bad Reviews From Purchasers
Scam
SCAM
Had a similar experience... Mine pilled terribly after a month or two. They look awful. I emailed the CEO and they sent me a new set. Which has also pilled since I started using them in September, alternating between those and two other sets... So maybe I got 5-7 washings out of them before pilling?
I hate them! They were the biggest rip off I have ever gotten into.
They are rough