Big Time Bats Reviews
Big Time Bats, found online at BigTimeBats.com, is a website designed specifically for the purposes of helping collectors of baseball memorabilia find rare, unique, or autographed baseball items.
How Does It Work?
Though this company specializes in rare and hard to find items, they still operate like any other online retailer.
Customers can go to their website and search through their inventory using their search feature to find a specific item, or an item used or signed by a specific player.
Big Time Bats allows customers to search through their inventory by category, like Authentic Game Used Memorabilia, Rare Signed Memorabilia - Authenticated, Display Cases, Autographed Baseballs, Louisville Slugger Bats.
All memorabilia that has been categorized according to a particular team, such as the Boston Red Sox or New York Yankees.
For customers who are looking for gifts for friends or family members but cannot decide on a final purchase, BigTimeBats.com offers the option to purchase a gift card, the value of which can be put toward one of their items at a future time.
Cost/Price Plans
Since this website offers a variety of rare and unique sports memorabilia, there is no real way to quote a set price range for items available on this site.
Prices of individual items may vary from time to time as well, depending on fluctuating factors that determine memorabilia pricing.
Refund Policy
Their website does say that customers are able to return any product within 30 days of purchase and receive a refund of the purchase price, less the cost of Shipping and Handling.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by email at [email protected] or by submitting them directly to their website.
Reputation
At this time, this website does not seem to have very many user or customer reviews available.
Competitors and Alternatives?
There are many other websites and companies that specialize in sports memorabilia and unique collectors' items, including general auction websites like eBay.
If you have any experience with Big Time Bats or their products, please leave your reviews below.
Big Time Bats Customer Reviews
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Where is my football???
I ordered a Chief's Superbowl Championship football on February 14th. Order #55364. The e-mail I received indicated that I would receive my football in 4 to 6 weeks.
On Friday, it will be 2 months. I have tried e-mailing customer services, as well as calling the customer service number, which gives you a recording that basically says that they aren't there.
I want my football or my refund! Do you send tracking info when you ship the football? I haven't received any!!!
Almost 7 weeks still no bats!
Customer service, quality control
Bought David ortiz chrome bat, full of defects. Only email to correspond with. Why did they send a bat clearly not checked before shipped, no bubble wrap its a chrome bat, number 1 of 1,000. Only asked if I wanted different style really. Bad customer service. Never again.
They said I could sell it for more, in what world. No-one going to buy it in that condition there going to think I did the damage. I called as soon as I opened box I have proof they admitted the stamping was wrong. No excuse. Should have never been let out of factory, no-one looked, no one cares. I wanted a prefect bat now I can't have one, bigtimebats doesn't care. I'm calling credit card. This is wrong
Beware of additional cost for International Shipping
Quality of product = 4 stars.
Customer service = 0 stars.
After placing my order, I received multiple phone calls, trying to upsell me on a "better" offer. Also, after product was received, I received a FedEx bill for additional duties and taxes. While I understand that those may be unavoidable, I believed the extra cost for international shipping would have covered it. All of a sudden, my cost was increased by almost $100, without that potential being disclosed to me. This is not disclosed on the website nor on the order invoice. I reached out for clarification and reimbursement and promptly dismissed.
The David Ortiz bat or my money refunded
I purchased a bat - then I got a call from the company saying they could have a better deal - i could upgrade and get a David Ortiz signed bat. I gave my payment info for the upgrade - he said he would cancel the other bat. he said he would send my invoice and the bat So far I have heard from no one - so - either I got snookered or they lied. In the mean time - I just don't know how they would have known I ordered the first bat if they were not legit??? Still out the money and no bat.
Company billed my credit card, but I have heard nothing from them.
I purchased two bats and a two bat wall hold, and have not heard anything from this company, but they have billed my credit card, Is this a scam or what???
I order a limited edition only 100 made Miguel Cabrera bat-$229.00 USA and a blue 3000 hit ball. I ordered April 24th, just received my bat and ball, July 8th. 12 weeks and website said 4-6 weeks, i did not receive my blue chromed ball they sent me a gold 500 hit ball and it was terrible quality. just terrible. i paid 40.00 for shipping when it arrived to me in Windsor Ontario i had an additional $136.00 in duty to pay. This place is a rip off.
I have same issue. Ordered a Hernandez chrome bat 3 months ago. Still have not received it. I also question how they are only producing 100 of them yet they are still available. That’s almost impossible.
Amazing Made in America Bat
I also have an order in, I hope mine come soon. I have called and left messages, but no one have contacted me as of yet.
Beautiful, If It Does Not arrived Damaged...
This was the 3rd bat I bought from them. All are beautiful, I am very proud to own. The problem is in customer service and shipping. There is one representative who is a die hard smart ass, who is all mouth. Their shipping procedures suck. They ship the bats in a cardboard box without any protection, no peanuts, no bubble wrap, just a skimpy piece of plastic. My first Jeter HOF bat arrived looking like somebody took a hammer to it.
I opened it in front of a Red Ex customer service representative at the Fed Ex store. The Fed Ex rep commented on "how poor it was packed". Being made feel like I did the damage, I had to spend time sending pictures instead of just replacing the bat. I told the BTB representative I would hold BTB and Fed Ex for the damages. The main problem in general, besides lack of protection, they only ship by one shipper; Fed Ex.
Again, beautiful bat, but BYB's customer service is not good, being treated like you are dirt, leaving you feeling like you are there for them. Their lack of spending a quarter on inside protective materials could have avoided any and all problems in shipping. And they only give you one choice to ship, and a poor one at that applies. (Fed Ex does not follow instructions like a note on the door: "do not leave the box unattended"), then leave it unattended.
Gave only a 2 stars in this review. They got a 2, only because the bat is beautiful. The total experience was a 1. Bought three times from them. Will I buy again? Probably not.