Big Time Bats is a seller of commemorative bats and other sports memorabilia that specializes rare, unique, or autographed baseball items.
Big Time Bats reviews from customers on Reviewopedia are mixed, with reviews suggesting that while Big Time Bats offers unique and high-quality memorabilia, there are significant concerns regarding customer service, shipping, and product consistency.
Positive reviews commonly mentioned:
- Quality and Craftsmanship: Customers appreciated the bat's appearance and quality, noting its aesthetic appeal and craftsmanship. Some made repeat purchases due to the product's quality.
- American-made Products: Customers appreciated that the bats are handmade in the USA.
- Collectible Memorabilia: Positive reviews highlighted the uniqueness and appeal of the memorabilia for collectors, especially in relation to MLB World Series memorabilia. The bats were also highlighted as an ideal holiday gift for baseball fans.
Negative reviews commonly mentioned:
- Product Quality Issues: Customers reported flaws in the products, such as flaking, holes, damaged or scratched bats, and lack of promised autographs.
- Misrepresentation and Inconsistencies: Customers reported instances of misrepresentation, such as the number of items produced being different from what was advertised. There were also complaints about misleading advertising practices, such as changing the company name and not disclosing the country of manufacture.
- Customer Service Issues: There were multiple complaints about poor customer service, including unresponsiveness and difficulties in resolving issues.
- Shipping and Handling Problems: Several customers experienced issues with shipping, including long delays, damaged products due to poor packaging, and unexpected additional costs for international shipping.
Conversely, Big Time Bats reviews on websites like Amazon or Etsy are overwhelmingly positive, with customers consistently praising the quality and appearance of the bats.
Additionally, there was a stark difference in satisfaction with delivery with fast shipping frequently mentioned, suggesting efficient delivery service.
On amazon this is presumably because amazon themselves handle the fulfillment and shipping themselves.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so at https://bigtimebats.com/contact/ or by phone at (866) 280-2287.
Their website does say that customers are able to return any product within 30 days of purchase and receive a refund of the purchase price, less the cost of shipping and handling.
If you have any experience with Big Time Bats or their products, please leave your reviews below.
Big Time Bats Customer Reviews
Sort Reviews By: