Big Time Bats Reviews
Big Time Bats is a seller of commemorative bats and other sports memorabilia that specializes rare, unique, or autographed baseball items.
Reputation
Big Time Bats reviews from customers on Reviewopedia are mixed, with reviews suggesting that while Big Time Bats offers unique and high-quality memorabilia, there are significant concerns regarding customer service, shipping, and product consistency.
Positive reviews commonly mentioned:
- Quality and Craftsmanship: Customers appreciated the bat's appearance and quality, noting its aesthetic appeal and craftsmanship. Some made repeat purchases due to the product's quality.
- American-made Products: Customers appreciated that the bats are handmade in the USA.
- Collectible Memorabilia: Positive reviews highlighted the uniqueness and appeal of the memorabilia for collectors, especially in relation to MLB World Series memorabilia. The bats were also highlighted as an ideal holiday gift for baseball fans.
Negative reviews commonly mentioned:
- Product Quality Issues: Customers reported flaws in the products, such as flaking, holes, damaged or scratched bats, and lack of promised autographs.
- Misrepresentation and Inconsistencies: Customers reported instances of misrepresentation, such as the number of items produced being different from what was advertised. There were also complaints about misleading advertising practices, such as changing the company name and not disclosing the country of manufacture.
- Customer Service Issues: There were multiple complaints about poor customer service, including unresponsiveness and difficulties in resolving issues.
- Shipping and Handling Problems: Several customers experienced issues with shipping, including long delays, damaged products due to poor packaging, and unexpected additional costs for international shipping.
Conversely, Big Time Bats reviews on websites like Amazon or Etsy are overwhelmingly positive, with customers consistently praising the quality and appearance of the bats.
Additionally, there was a stark difference in satisfaction with delivery with fast shipping frequently mentioned, suggesting efficient delivery service.
On amazon this is presumably because amazon themselves handle the fulfillment and shipping themselves.
See Big Time Bats reviews on Amazon
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so at https://bigtimebats.com/contact/ or by phone at (866) 280-2287.
Refund Policy
Their website does say that customers are able to return any product within 30 days of purchase and receive a refund of the purchase price, less the cost of shipping and handling.
If you have any experience with Big Time Bats or their products, please leave your reviews below.
Big Time Bats Customer Reviews
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I question their mathematics, 100 or 500 I can see the difference
Cabrera!!!!!!
Be Patient
HORRIBLE
Where is my football???
I ordered a Chief's Superbowl Championship football on February 14th. Order #55364. The e-mail I received indicated that I would receive my football in 4 to 6 weeks.
On Friday, it will be 2 months. I have tried e-mailing customer services, as well as calling the customer service number, which gives you a recording that basically says that they aren't there.
I want my football or my refund! Do you send tracking info when you ship the football? I haven't received any!!!
Almost 7 weeks still no bats!
Customer service, quality control
Bought David ortiz chrome bat, full of defects. Only email to correspond with. Why did they send a bat clearly not checked before shipped, no bubble wrap its a chrome bat, number 1 of 1,000. Only asked if I wanted different style really. Bad customer service. Never again.
They said I could sell it for more, in what world. No-one going to buy it in that condition there going to think I did the damage. I called as soon as I opened box I have proof they admitted the stamping was wrong. No excuse. Should have never been let out of factory, no-one looked, no one cares. I wanted a prefect bat now I can't have one, bigtimebats doesn't care. I'm calling credit card. This is wrong
Beware of additional cost for International Shipping
Quality of product = 4 stars.
Customer service = 0 stars.
After placing my order, I received multiple phone calls, trying to upsell me on a "better" offer. Also, after product was received, I received a FedEx bill for additional duties and taxes. While I understand that those may be unavoidable, I believed the extra cost for international shipping would have covered it. All of a sudden, my cost was increased by almost $100, without that potential being disclosed to me. This is not disclosed on the website nor on the order invoice. I reached out for clarification and reimbursement and promptly dismissed.
The David Ortiz bat or my money refunded
I purchased a bat - then I got a call from the company saying they could have a better deal - i could upgrade and get a David Ortiz signed bat. I gave my payment info for the upgrade - he said he would cancel the other bat. he said he would send my invoice and the bat So far I have heard from no one - so - either I got snookered or they lied. In the mean time - I just don't know how they would have known I ordered the first bat if they were not legit??? Still out the money and no bat.
Company billed my credit card, but I have heard nothing from them.
I purchased two bats and a two bat wall hold, and have not heard anything from this company, but they have billed my credit card, Is this a scam or what???
I order a limited edition only 100 made Miguel Cabrera bat-$229.00 USA and a blue 3000 hit ball. I ordered April 24th, just received my bat and ball, July 8th. 12 weeks and website said 4-6 weeks, i did not receive my blue chromed ball they sent me a gold 500 hit ball and it was terrible quality. just terrible. i paid 40.00 for shipping when it arrived to me in Windsor Ontario i had an additional $136.00 in duty to pay. This place is a rip off.
I have same issue. Ordered a Hernandez chrome bat 3 months ago. Still have not received it. I also question how they are only producing 100 of them yet they are still available. That’s almost impossible.
Amazing Made in America Bat
I also have an order in, I hope mine come soon. I have called and left messages, but no one have contacted me as of yet.
Beautiful, If It Does Not arrived Damaged...
This was the 3rd bat I bought from them. All are beautiful, I am very proud to own. The problem is in customer service and shipping. There is one representative who is a die hard smart ass, who is all mouth. Their shipping procedures suck. They ship the bats in a cardboard box without any protection, no peanuts, no bubble wrap, just a skimpy piece of plastic. My first Jeter HOF bat arrived looking like somebody took a hammer to it.
I opened it in front of a Red Ex customer service representative at the Fed Ex store. The Fed Ex rep commented on "how poor it was packed". Being made feel like I did the damage, I had to spend time sending pictures instead of just replacing the bat. I told the BTB representative I would hold BTB and Fed Ex for the damages. The main problem in general, besides lack of protection, they only ship by one shipper; Fed Ex.
Again, beautiful bat, but BYB's customer service is not good, being treated like you are dirt, leaving you feeling like you are there for them. Their lack of spending a quarter on inside protective materials could have avoided any and all problems in shipping. And they only give you one choice to ship, and a poor one at that applies. (Fed Ex does not follow instructions like a note on the door: "do not leave the box unattended"), then leave it unattended.
Gave only a 2 stars in this review. They got a 2, only because the bat is beautiful. The total experience was a 1. Bought three times from them. Will I buy again? Probably not.