Agoda.com Reviews

Be careful! Agoda steals your money!

I had to cancel my booking (ID 704173897) for June 19-32. 2022, and the refund automatically went to the old bank account which was closed by the time of refund ( 19/Jun/2022). I contacted Agoda support team, but they refuse to transfer the refund to my new account, demanding documents that the bank can't give me because they already erased my info.

For sure the refund transaction couldn't proceed successful due to non-existent destination and the funds should've been returned to the sender. Instead of just check it Agoda team just replying with the same message again and again asking for papers I can't get. Half of times they don't answer at all, so I have to send my e—mail 2-3 times before I get any answer.

It's been more than 6 month I'm spending my time and energy trying to get my refund, they just don't care at all!

Booked a hotel stay in Hollywood through this website because it was suggested to me. I paid through Affirm though so I could make monthly payments. I booked it and was immediately told it was canceled.

Tried again, it was canceled again. Went to make sure there was no confirmed booking and I only saw three canceled bookings. Affirm had already charged me though, and they told me in order to get my refund back, Agoda had to confirm the refund. I went back to the website and saw that they actually DID confirm the booking.

I was charged $917 for a hotel stay that I didn't even do because the website lied to me. No one at Agoda will answer my calls and messages, so I'm still getting charged the monthly payments.

There's nothing Affirm can do for me until Agoda does my refund. Not mad at Affirm, but fuck Agoda. It should be illegal to scam someone of so much money after STRAIGHT UP LYING TO THEM.

What can I say good about this company? Nothing. They are incompetent, rude and liars. They will charge your card right away and take forever to refund your card and that's if they eventually decide to accept your dispute. We book a room, confirmed the reservation, went over to the hotel to be told there was no booking and that we would need to pay again. This site should be AGONE!

Agoda is an absolute scam. They have been promising me a refund, on the condition that the property agrees, for over a week. For the first week they claimed they were unable to contact the property, and now they claim that the property will only allow a reschedule. The property has confirmed verbally and in writing that they agree to a penalty free refund. They also shared the correspondence from Agoda, who never even requested a refund.

Booked a B&B beginning of July price from accommodation was different from Agoda contacted both parties and received no response. Canceled booking and received confirmation from Agoda that it had been canceled.

Low and behold 3 weeks later get credit card statement with pending payment to Agoda. Contacted Agoda with a copy of the cancellation confirmation email and instructed them not to take payment as you may have guessed they have taken the money.

As far as I am concerned that is theft. I will now be have to recover the money with all the aggravation that will entail. My advice is to avoid this company and use someone with customer service and no light fingers.

Very shady company. They quietly cancelled my booking, I almost didn't have any booking... Luckily I saw my bank records in time and was able to book accommodation in time. Do NOT use agoda. For anything. Ever.

Booked a room that was book now pay later but they deducted card straight away then would not refund for 30 days nor would they refund the full amount even though the booking confirmation clearly states "Cancel before "date" and pay nothing."

Very misleading. Furthermore each time I ring the customer service line to lodge a complaint they hang up the call. TERRIBLE SERVICE!

Agoda cancelled my two previous reservations after I had paid for that. I haven't received my refund and I had to paid for a third hotel with other operator. Now, Agoda is constantly asking me for reviews about the places where I never was because my reservations were cancelled. After the cancellations I noticed that both of the places were available now at a higher rate. I wonder...

Paid more to get a refundable reservation. Tried to get a refund and they lied. Said only if hotel manager approved. I was standing in front of him when they called him. He approved and they told him they would notify and give me a refund. They did not. Instead they told me they had been unable to contact him. I went to the hotel again today, and they did not get paid. Agoda kept every penny. Absolute crooks.

Team Agoda does not deserve even 0.000005 star rating. If you pay this website to book hotels or anything, they will eat your money and you will get nothing, even you have a confirmation mail of your reservation.

DO NOT GO EVER WITH AGODA.COM

ITS A FRAUD COMPANY

Bad service of deceivers, booked 2 times in Naples and Paris, it’s not enough that I specifically requested a lower price, but when recalculated at checkout, the amount comes out 4-5 times higher, but this is not visible until the money is debited from the card and even upon arrival at the hotel I was told that the amount is actually 2 times less than what I paid for the hotel on agoda. In a year they said there that this is almost half the cost of the commission is not conceivable. Thieves and deceivers.

Do not use Agoda. Paid for the booking in advance. They failed to send the hotel my booking properly so instead of 4 rooms for our group we showed up and the hotel had one. They claimed to be sold out and unable to give us the promised rooms.

Agoda has been playing games with me for 5 days not giving me a refund. They have changed their story multiple times from it was the hotels fault to we use a third party to communicate with properties and it was their fault.

It has been a horrible experience. We had to book another hotel the day we arrived as we had nowhere to sleep. I feel like I was essentially scammed by this company. Avoid them at all costs.

I will never use this company again. I never received a confirmation and was charged a foreign transaction fee that I was not made aware of when booking. I went to their site, no way to speak to anyone. had to Google to find their phone number, it is not on their site. found their phone number but could not proceed because I did not have reservation # because I never got the confirmation email. In had to call the hotel to confirm booking.

Booked a room and paid $216.52 but hotel had no record of it once we got there. Called Agoda, they put me on hold and acted like they were calling the hotel but never came back. So basically, they took my money and then I felt a swift kick between the legs. Rip off!!!!

Clear and useful information and easy booking. Ir's my first booking by Agoda. I hope to continue as a satisfied client. Good work

Never ever use this service for your bookings! Save your nerves.

You don't know how good or bad a booking service is until things go wrong. Here is my case: I booked appts. in Nuremberg, Germany month before arrival, paid the full price. Just four days before arrival I got message from property owner saying I have to deposit 200 euro as "damages deposit". At this point I can't cancel my booking and get refund as I am not in cancelation free period. The info about deposit was NOT stated either in description or while check out. So this will happen to you completely out of blue. I called support for the case, explained everything but they said they assist me with anything. I contacted property owner and they said THEY NEVER HEARD OF Agoda. Can you believe that? It turns out Agoda acts like a middleman only and they book appts. on your behalf through other services for a fee (like Booking.com in my case). What a great business model though! AND if anything goes wrong you will be left with nothing. Agoda will tell to contact property owner. Property owner will say they don't know Agoda. You will be left with nothing like I was. I lost my money. Never use this service again.

Agoda customer service is excellent. I have booked home stay from 29Th Dec to 31st Jan 2015. Due to Home stay owner problem , Owner denied our booking but Agoda team given another higher cost booking with same rate what we paid to home stay.

We booked three rooms for 18 thousand but owner created problem and our booking cancelled. But Agoda given us three rooms in Alagoa resort with same price ( 18thousand) but cost was 65 thousand.

Agoda paid 32 thousand rupees from their pocket and it was really very good service from agoda.com . It was very good and amazing service from agoda customer care. excellent service. Go for agoda.

They state that your card won't be charged at time of booking but they blocked several hundred dollars on my card immediately for a booking three months away. I attempted to change the booking and did not receive a reply. I cancelled the entire booking because of this service. They are way below travel industry standards and not reliable.

I never have any problem with agoda.com nor booking.com or any other booking website.

THERE IS NO BAD CUSTOMER SERVICE, ONLY STUPID CUSTOMER.

I had used Agoda quite a few times before and was satisfied with the bookings. This time, I choose one of their specials for a 5 star hotel in Bangkok. I went through the ordering process and when I got the email confirmation I found I had been charged twice the "special rate" they had listed. When I contacted them to fix this, they claimed I should have read the final booking page more carefully, that their 'special rate" was an average not the final rate. I requested that they either cancel the booking or change for a less expensive room but they kept repeating that the "special rate" was an average. In fact they were exceedingly rude on the phone, repeating the same information over and over to what ever I asked, as if I was stupid. For example, when i asked the person on the phone, if they intended to do anything to help me, she repeated that that was the average rate listed. She actually repeated that to almost every question I asked. It was worse than a recorded message.