Agoda.com is a child company of Priceline.com.
Their accommodations are primarily situated in the Asia pacific region; however they do offer accommodations for over 200,000 hotels worldwide.
How Does it Work?
Agoda’s primary goal is to make travel plans fast, easy, and affordable and they post new deals on their site every day.
They offer customers a “Lowest Price Guarantee”; essentially, if you find a better deal within 48 hours from the time of booking, they will either match or reduce the price to beat that deal.
To find a hotel to fit your budget and style their search filters will help guide you to viable options. There are over a million customer reviews that are available through their site for you to read and will also help you decide which hotel is suitable for you.
There is 24/7 online chat and phone support for assistance booking travel plans. Because of their worldwide customer base, customer support is available in 37 different languages.
For added convenience, you can search their database of hotels through the Agoda IPhone, iPad, or iTouch application. This app includes an added feature which enables you to navigate through the city you are visiting and will even guide you back to your hotel using specially designed interactive maps.
Additional savings through their site are available when you sign up for the Agoda Reward Points program. Each time you book accommodations through their site you earn points and will then receive future discounts and even free nights at hotels.
Agoda.com Customer Reviews
There are many complaints regarding Agoda.com. For starters, the site only offers positive reviews because they are unable to post reviews that the hotel doesn’t approve.
This is primarily because the hotels pay Agoda for advertisements on their site which means they have control over the information that is posted about them.
Also, hotels’ post advertisements for low prices on the site, but after further research you come to find that the prices are much higher than the ones that are displayed.
Even though Agoda prides themselves on their low prices, travelers discovered that they were paying more than what the hotel actually charged.
Any changes requested by customers turned out to be problematic. Agoda did not take the proper steps to process these transactions; it turns out that they charged customers for a whole new reservation and also did not confirm the new arrangements with the hotel.
The Bottom Line
Traveling abroad is an experience that individuals often plan far in advance. Not only do they have to save up their hard earned money for it but they often spend a lot of time planning things to do during their trip.
You may want to book directly with the hotel to avoid confusion and added fees from websites that coordinate the reservations for you. Sometimes the only way to get things done right is to do it yourself.
If you have any experience with Agoda.com or their services, please leave your reviews below.
Agoda.com Customer Reviews
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Be careful! Agoda steals your money!
Be careful! Agoda steals your money!
I had to cancel my booking (ID 704173897) for June 19-32. 2022, and the refund automatically went to the old bank account which was closed by the time of refund ( 19/Jun/2022). I contacted Agoda support team, but they refuse to transfer the refund to my new account, demanding documents that the bank can't give me because they already erased my info.
For sure the refund transaction couldn't proceed successful due to non-existent destination and the funds should've been returned to the sender. Instead of just check it Agoda team just replying with the same message again and again asking for papers I can't get. Half of times they don't answer at all, so I have to send my e—mail 2-3 times before I get any answer.
It's been more than 6 month I'm spending my time and energy trying to get my refund, they just don't care at all!
Will take your money but have nothing to show for it...
Booked a hotel stay in Hollywood through this website because it was suggested to me. I paid through Affirm though so I could make monthly payments. I booked it and was immediately told it was canceled.
Tried again, it was canceled again. Went to make sure there was no confirmed booking and I only saw three canceled bookings. Affirm had already charged me though, and they told me in order to get my refund back, Agoda had to confirm the refund. I went back to the website and saw that they actually DID confirm the booking.
I was charged $917 for a hotel stay that I didn't even do because the website lied to me. No one at Agoda will answer my calls and messages, so I'm still getting charged the monthly payments.
There's nothing Affirm can do for me until Agoda does my refund. Not mad at Affirm, but fuck Agoda. It should be illegal to scam someone of so much money after STRAIGHT UP LYING TO THEM.
Agoda more like AJOKE
AGODA is a SCAM
Same! It's been months and I still can't get in touch with ANYONE about my refund!
Booked a B&B beginning of July price from accommodation was different from Agoda contacted both parties and received no response. Canceled booking and received confirmation from Agoda that it had been canceled.
Low and behold 3 weeks later get credit card statement with pending payment to Agoda. Contacted Agoda with a copy of the cancellation confirmation email and instructed them not to take payment as you may have guessed they have taken the money.
As far as I am concerned that is theft. I will now be have to recover the money with all the aggravation that will entail. My advice is to avoid this company and use someone with customer service and no light fingers.
Do Not use Agoda!
Very shady company. They quietly cancelled my booking, I almost didn't have any booking... Luckily I saw my bank records in time and was able to book accommodation in time. Do NOT use agoda. For anything. Ever.
Scam Company Do not use
Booked a room that was book now pay later but they deducted card straight away then would not refund for 30 days nor would they refund the full amount even though the booking confirmation clearly states "Cancel before "date" and pay nothing."
Very misleading. Furthermore each time I ring the customer service line to lodge a complaint they hang up the call. TERRIBLE SERVICE!
Agoda canceled two reservations without solid reasons
Paid more to get a refundable reservation. Tried to get a refund and they lied. Said only if hotel manager approved. I was standing in front of him when they called him. He approved and they told him they would notify and give me a refund. They did not. Instead they told me they had been unable to contact him. I went to the hotel again today, and they did not get paid. Agoda kept every penny. Absolute crooks.
Agoda.com a FRAUD COMPANY
Team Agoda does not deserve even 0.000005 star rating. If you pay this website to book hotels or anything, they will eat your money and you will get nothing, even you have a confirmation mail of your reservation.
DO NOT GO EVER WITH AGODA.COM
ITS A FRAUD COMPANY
Bad service of deceivers, booked 2 times in Naples and Paris, it’s not enough that I specifically requested a lower price, but when recalculated at checkout, the amount comes out 4-5 times higher, but this is not visible until the money is debited from the card and even upon arrival at the hotel I was told that the amount is actually 2 times less than what I paid for the hotel on agoda. In a year they said there that this is almost half the cost of the commission is not conceivable. Thieves and deceivers.
I made reservation with free cancellation option. When I tried change the scheduled date in a week advance. Agoda offered free cancellation but no refund. Free cancellation but no refund????? I really got confused but that is how the Agoda set their policy accord my bank agent.
Do NOT use Agoda. They are a scam.
Do not use Agoda. Paid for the booking in advance. They failed to send the hotel my booking properly so instead of 4 rooms for our group we showed up and the hotel had one. They claimed to be sold out and unable to give us the promised rooms.
Agoda has been playing games with me for 5 days not giving me a refund. They have changed their story multiple times from it was the hotels fault to we use a third party to communicate with properties and it was their fault.
It has been a horrible experience. We had to book another hotel the day we arrived as we had nowhere to sleep. I feel like I was essentially scammed by this company. Avoid them at all costs.
They are a scam! They book you in terrible facilities and have you pre-pay. I had reservations for 3 nights and the facility was filthy and run down. We checked out after one night and could not get a refund from anyone.
would never use them again
Rip Off - POS
AGODA.com is scam.
Never ever use this service for your bookings! Save your nerves.
You don't know how good or bad a booking service is until things go wrong. Here is my case: I booked appts. in Nuremberg, Germany month before arrival, paid the full price. Just four days before arrival I got message from property owner saying I have to deposit 200 euro as "damages deposit". At this point I can't cancel my booking and get refund as I am not in cancelation free period. The info about deposit was NOT stated either in description or while check out. So this will happen to you completely out of blue. I called support for the case, explained everything but they said they assist me with anything. I contacted property owner and they said THEY NEVER HEARD OF Agoda. Can you believe that? It turns out Agoda acts like a middleman only and they book appts. on your behalf through other services for a fee (like Booking.com in my case). What a great business model though! AND if anything goes wrong you will be left with nothing. Agoda will tell to contact property owner. Property owner will say they don't know Agoda. You will be left with nothing like I was. I lost my money. Never use this service again.
Agoda is excellent and outstanding. Go for it.
Agoda customer service is excellent. I have booked home stay from 29Th Dec to 31st Jan 2015. Due to Home stay owner problem , Owner denied our booking but Agoda team given another higher cost booking with same rate what we paid to home stay.
We booked three rooms for 18 thousand but owner created problem and our booking cancelled. But Agoda given us three rooms in Alagoa resort with same price ( 18thousand) but cost was 65 thousand.
Agoda paid 32 thousand rupees from their pocket and it was really very good service from agoda.com . It was very good and amazing service from agoda customer care. excellent service. Go for agoda.
Beware of Agoda - April 2014
No bad service, only stupid customer.
I never have any problem with agoda.com nor booking.com or any other booking website.
THERE IS NO BAD CUSTOMER SERVICE, ONLY STUPID CUSTOMER.
Sounds like this person was paid to say that
This person is 1000% telling the truth because it's been months and I am still arguing with them to get my money back. Beware