Agoda Reviews

Agoda
( 25 reviews )
Website: www.Agoda.com

Agoda Customer Reviews

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Agoda is excellent and outstanding. Go for it.
January 6, 2016

Agoda customer service is excellent. I have booked home stay from 29Th Dec to 31st Jan 2015. Due to Home stay owner problem , Owner denied our booking but Agoda team given another higher cost booking with same rate what we paid to home stay.

We booked three rooms for 18 thousand but owner created problem and our booking cancelled. But Agoda given us three rooms in Alagoa resort with same price ( 18thousand) but cost was 65 thousand.

Agoda paid 32 thousand rupees from their pocket and it was really very good service from agoda.com . It was very good and amazing service from agoda customer care. excellent service. Go for agoda.

Beware of Agoda - April 2014
April 6, 2014
They state that your card won't be charged at time of booking but they blocked several hundred dollars on my card immediately for a booking three months away. I attempted to change the booking and did not receive a reply. I cancelled the entire booking because of this service. They are way below travel industry standards and not reliable.

No bad service, only stupid customer.
October 26, 2013

I never have any problem with agoda.com nor booking.com or any other booking website.

THERE IS NO BAD CUSTOMER SERVICE, ONLY STUPID CUSTOMER.

Nykia November 04, 2022

Sounds like this person was paid to say that

Terrible experience
August 7, 2013
I had used Agoda quite a few times before and was satisfied with the bookings. This time, I choose one of their specials for a 5 star hotel in Bangkok. I went through the ordering process and when I got the email confirmation I found I had been charged twice the "special rate" they had listed. When I contacted them to fix this, they claimed I should have read the final booking page more carefully, that their 'special rate" was an average not the final rate. I requested that they either cancel the booking or change for a less expensive room but they kept repeating that the "special rate" was an average. In fact they were exceedingly rude on the phone, repeating the same information over and over to what ever I asked, as if I was stupid. For example, when i asked the person on the phone, if they intended to do anything to help me, she repeated that that was the average rate listed. She actually repeated that to almost every question I asked. It was worse than a recorded message.

Rip off
March 24, 2013
I booked a hotel in dubai and they listed the price double everywhere else which I only discovered once I checked in to the hotel. Upon arriving the hotel staff too were surprised by the price I was charged and I can't even get a refund from agoda. According to their website, the "best price guarantee" they offer can only be claimed before checking in. Problem is I only found out about it after checking in so, try other websites, this one's a rip off in my experience. Plus it was too much hassle just confirming the booking; had to call them twice to get the confirmation. And they don't respond to any emails sadly!