I sent the generator back on 9-2-2020 , they received it on 9-16-2020 and received the solar on 9-15-2020.
I called them yesterday 9-24-2020 was on hold for over 2 hours listening to some God awful piano music that is enough to drive anyone insane. it literally drove me crazy!!
So today I tried a different approach I first called and pressed #2 to speak to someone about an order I had already placed after over 30 minutes I pressed the pound button "If you would like to receive a call back instead of waiting on hold. We can do that , you won't even lose your spot .!!
So I pressed the pound button. Then I call back only this time I press the #1 button to place an order !! Well, what do you know I was on hold for only about 5 minutes before someone picked up, an yet I still haven't received a call back on the first call. SO I NOT ONLY LOST MY SPOT , I HAVE YET TO BE CALLED BACK !!
The call were I did manage to get through was a bunch of run around, was told to call customer service, even though the # I had just reached that person at was the customer service #.
I'm very frustrated with the way you do business, You have no problem answering the phone to place an order but when someone needs support about an existing /previous order it is impossible to get through and even when I managed to back door my way in, I was given the run-around.
I just wanted to talk to a live person about the status of my refund !! Now I've spent 2 days of my time for nothing except a bad headache and a very very bad taste for your company left in my mouth !!