Zoro.com Reviews

( 23 reviews )
Website: www.Zoro.com

Zoro is an online hardware and business supplies store that specializes in supplying small businesses.

How Does Zoro Work?

According to their website, since 2011 Zoro.com has worked hard to provide their customers with a huge selection of more than one million industrial supply products, all of which are priced very competitively.

In addition, in order to best serve their customers, the company states they provide fast delivery options and dedicated Customer Service professionals. 

Zoro sells a variety of useful products for industrial supply needs, which customers can search through either by using the website’s search feature or by looking through their product catalog.

The website also states that they encourage their customers to provide them with feedback whenever possible, so their company can always be identifying what works for their customers and what doesn’t. 


Zoro appears to have mixed customer reviews, with many of the complaints customers have reported being about this company’s customer service.

It seems that even though Zoro attempts to make claims about their high quality customer service, some customers said they were unable to get satisfactory assistance from this company when they had a problem with their order.

Customer Service

Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 855-289-9676 or by submitting them to their website through their 'Contact Us' link. 


Refund Policy

This company has a very simple Refund Policy, only saying that any customer who is disappointed with their purchase or believe that their purchase is different than expected are welcome to either return or exchange their purchase within 30 days of the original shipping date, as recorded on your invoice. 

The website does states that occasionally certain items may be non-refundable. 

If customers order a non-refundable product, we Zoro will contact them prior to fulfilling their order and advise them of the refund restrictions on the item, as well as allowing the customer to cancel the order.

All returns will need to be returned in their original packaging, along with a Return Authorization Number which customers can get by contacting the customer service team by phone.

Zoro also ask that customers include a copy of the original order confirmation or packing slip with your RA paperwork as proof of purchase.
Any returns which are received without the necessary RA number will be assessed a 15% restocking fee that will be deducted from any credit. 

If you have any experience with Zoro.com or their products, please leave your reviews below.

Zoro.com Customer Reviews

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Great company
July 19, 2024
I used them yesterday to order two items. According to the website any orders placed before 4pm would be delivered the next day. I placed my order after 4 and just a few minutes ago my order was delivered. The company is a subsidiary of Grainger and the parts I ordered were a few dollars cheaper than if I ordered them through Grainger

February 28, 2024
Zoro advertises products that they do not actually have. If you order and they no longer have access, they will say Sorry and claim to refund your credit card in 7 to 10 business days.

January 18, 2024
I would give zero stars if I could. ABSOLUTELY TERRIBLE TAX DEPARTMENT SERVICE! They say EMAIL ONLY - can't talk to a person and get resolution in minutes have to communicate only by email and never get resolution. VERY FRUSTRATING!!!!!!! Even long time clients are just a number now!!!!!!!

January 14, 2024
Said they shipped order and put $780 on my credit card. Tracking number showed only label printed . Found out they were out of stock. They sent me a return label instead of a refund. How does a Company like this stay in business.

Not Truthful--I Got Scammed
January 13, 2024

Zoro charged my credit card $751.11 and advised me, in no uncertain terms, that they shipped my lighting order. Order never appeared but the charge did. Talked to the folks at zoro who provided me with a tracking # that said label created but not shipped. I did considerable research and discovered that zoro has no warehouse, that they were themselves ordering the product from dk hardware who was buying the lights from home depot who were out of stock until next august. I'm now trying to get a refund and dispute the charge.

My experience was excellent
April 20, 2023

I have ordered twice from Zoro in the last few weeks. Each time my order was for a very unusual item - only available from Zoro.

Zoro's price was excellent and delivery was next day. So I am a very satisfied customer.

Service and Product
March 7, 2023
My product came very rapidly, free shipping and at a adequate price. This company is a distributor of major brands.

Great customer service
February 3, 2023
Great experience with Zoro! Fast shipping and super easy returns!! Will do business with them again!

Great job!
August 4, 2022
I placed an order for multiple items (one was a drop-ship). Delivery was fast and accurate. No complaints at all.

Zoro ricks.
June 16, 2022
Ordered an assortment of safety fuel cans from them. All were delivered promptly and in good condition. Prices were great and even free shipping was only 2 days.

Do Not Order From This Company!
February 16, 2022
I ordered a deadbolt, which arrived damaged. I ordered another, which arrived in a damaged package (loose parts with keys visible through the tape). I ordered yet another, which also arrived in a damaged package. As anyone could have copied the (easily accessible & visible) keys, I returned all 3 using the FedEx labels sent to me by Zorro. I have proof they were sent and received, yet Zorro refuses to refund my money. Every time I call, they argue with me and give me conflicting information. I feel they intentionally cheated me. DO NOT ORDER FROM THIS COMPANY!

Utterly inept website software doesn't work
January 31, 2022

I spent days compiling a large and complex order, and Zoro's website suddenly increased item quantities to 15 for dozens of items, and also changed the decimal point to a comma on many items, making me unclear as to whether it had changed the charges to Euros instead of dollars.

I wasted hours of time, and so did Zoro, on phone help. High compliments to the excellent staffer, but it was obvious that the incompetent tech geeks were replying to him by saying that they couldn't care less and weren't going to change their bad software.

For example, they just said, "Yeah, that happens a lot when someone tries to place a large order", and, "Well, customers should use the browser that we dictate and no other."

If you try to use Zoro for business-level shopping, you'll just be so sorry you did. Get ready to waste hours of your time. I counted the e-mails for this order,and they totalled 23, plus hours on many phone calls. I finally just cut the cord and went to an industrial sales company in person and bought everything there.

Quick delivery as promised
September 23, 2021
I generally read reviews before using a supplier for the first time. Zoro was an exception this week. They had what I needed so I placed the order. Subsequently, I started reading reviews and thought "oh boy, that was a mistake". Ordered 2 parts on Tuesday. One was delivered yesterday and the other is out for delivery today. Relieved and could not be happier. Customer service was great on the phone, as well.

Highly recommended. Great prices and prompt shipping. No problems.
September 20, 2021
I have purchased hundreds of dollars worth of HVAC fans, ducting and tools from zoro.com over the past 12 months and found their prices to be below most. Products were all top notch and all were shipped (even back ordered items) promptly and without damage or issues. I would recommend this retailer to anyone. I am a very satisfied customer. Jeff

Too much time on the phone to receive broken products and take up my time .
July 14, 2021
I ordered a chair cart came in with a broken wheel I was on the phone for 40 min they sent me another cart this time with two broken wheels. I called again waited at least 20 min for someone to pick up . Now I need to take both items to UPS to get credit .

CherylRichards February 16, 2022

I hope you got a refund; I sure didin't!

Worst run online retailer
June 9, 2021

Zoro.com is the absolute worst online business I've ever dealt with. I ordered an item on 4/8/21 (Item # G5894500) (Order # SO21429762). It was supposed to be shipped the next business day. I later receive an email stating the item is back ordered.

OK, I figure I'll wait. And wait... and wait. 2 months go by (6/9/21) and they decide to cancel my order. I call up after seeing the item is STILL listed as available on their website.

After waiting on hold for the standard 20 MINUTES, I'm told there will be no corrective action taken. This is what I get for trying to give business to a company other than Amazon. ZORO SUCKS, STAY AWAY.

CherylRichards February 16, 2022

Be glad you didn't get your order. I wish I had never placed an order through them; they STOLE from me!

I have purchased from this website twice
May 21, 2021

I have purchased from this website twice, and both of these times they have promised me a shipping date and then pushed it until eventually, they canceled my order.

They have wasted my time twice, they let me purchase, wait for over 10 days before they let me know it's canceled, twice!

Do not trust this company, I am sure they just do drop ship from amazon or other websites. They do not carry the products and they can't be trusted.

CherylRichards February 16, 2022

Be glad you didn't get your order from them. I received damaged items, returned them, and they REFUSE to refund my money even though I can prove they received the returned items! You are correct; this company can't be trusted.

August 7, 2020
If I could give no stars I would. They will take payment, send invoice, all looks great. But, only a small part of your order will turn up and you will not be able to get a refund easily! So they don't send what they have taken payment for then keep your money. Fine on a small project, nightmare on a scaled up project glad I try before forging ahead with a large order.

CherylRichards February 16, 2022

I can't get a refund AT ALL for the order I received damaged and returned. They are keeping my money, even though I can prove they received it. It's been 3 months and they just argue with me when I call. A bunch of crooks in my opinion!

Now I cannot get the Product from anywhere until Aug 2020
June 24, 2020
They do NOT Actually do what they say. Ordered Pheno-D Disinfectant fogger and product was claimed in stock on 6/15 with a 3-5 day shipping, today on 6/24 it is now not in stock. Order never shipped. I asked about the shipping via web site (Case # CASE2160147) and Zoro never got back to me, I had to contact them. Now the product is out of stock. And the only reason I ordered from them was because it was in stock and price. The product was in stock in a few other places when we ordered, BUT NOW EVERYONE IS OUT OF STOCK UNTIL AUG 2020. Thanks Zoro.

CherylRichards February 16, 2022

Be glad you didn't order from them. I wish I never had! I received damage parts, returned them, and they refuse to refund my money even though I can prove I returned the items. All they do when I call is to argue with me. It's been 3 months and they still won't refund my money. What a bunch of crooks!

More than impressed
May 15, 2020
I've placed two orders with Zoro for some high-quality Knipex tools. The first order was placed on a Sunday, shipped Monday, and received Tuesday. The second order was placed on Thursday, shipped the same day, and received Friday. Both were shipped via UPS. And, the tools were all exactly as described. At a time when the number 1 online retailer has been struggling to keep up, Zoro has really stepped-up. Prices are comparable, and with the promotions I found for 15% off the first order, and 20% off the second, the prices couldn't be beat. I will start making Zoro my go-to. I am impressed.

CherylRichards February 16, 2022

I'm shocked your experience was good considering the terrible experience I had.