Zoro.com Reviews
Zoro is an online hardware and business supplies store that specializes in supplying small businesses.
How Does Zoro Work?
According to their website, since 2011 Zoro.com has worked hard to provide their customers with a huge selection of more than one million industrial supply products, all of which are priced very competitively.
In addition, in order to best serve their customers, the company states they provide fast delivery options and dedicated Customer Service professionals.
Zoro sells a variety of useful products for industrial supply needs, which customers can search through either by using the website’s search feature or by looking through their product catalog.
The website also states that they encourage their customers to provide them with feedback whenever possible, so their company can always be identifying what works for their customers and what doesn’t.
Reputation
Zoro appears to have mixed customer reviews, with many of the complaints customers have reported being about this company’s customer service.
It seems that even though Zoro attempts to make claims about their high quality customer service, some customers said they were unable to get satisfactory assistance from this company when they had a problem with their order.
Customer Service
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 855-289-9676 or by submitting them to their website through their 'Contact Us' link.
Refund Policy
This company has a very simple Refund Policy, only saying that any customer who is disappointed with their purchase or believe that their purchase is different than expected are welcome to either return or exchange their purchase within 30 days of the original shipping date, as recorded on your invoice.
The website does states that occasionally certain items may be non-refundable.
If customers order a non-refundable product, we Zoro will contact them prior to fulfilling their order and advise them of the refund restrictions on the item, as well as allowing the customer to cancel the order.
All returns will need to be returned in their original packaging, along with a Return Authorization Number which customers can get by contacting the customer service team by phone.
Zoro also ask that customers include a copy of the original order confirmation or packing slip with your RA paperwork as proof of purchase.
Any returns which are received without the necessary RA number will be assessed a 15% restocking fee that will be deducted from any credit.
If you have any experience with Zoro.com or their products, please leave your reviews below.
Zoro.com Customer Reviews
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Great company
DO NOT USE ZORO
FRUSTRATED!!!!!!!!!!!!
SCAMMED
Not Truthful--I Got Scammed
Zoro charged my credit card $751.11 and advised me, in no uncertain terms, that they shipped my lighting order. Order never appeared but the charge did. Talked to the folks at zoro who provided me with a tracking # that said label created but not shipped. I did considerable research and discovered that zoro has no warehouse, that they were themselves ordering the product from dk hardware who was buying the lights from home depot who were out of stock until next august. I'm now trying to get a refund and dispute the charge.
My experience was excellent
I have ordered twice from Zoro in the last few weeks. Each time my order was for a very unusual item - only available from Zoro.
Zoro's price was excellent and delivery was next day. So I am a very satisfied customer.
Service and Product
Great customer service
Great job!
Zoro ricks.
Do Not Order From This Company!
Utterly inept website software doesn't work
I spent days compiling a large and complex order, and Zoro's website suddenly increased item quantities to 15 for dozens of items, and also changed the decimal point to a comma on many items, making me unclear as to whether it had changed the charges to Euros instead of dollars.
I wasted hours of time, and so did Zoro, on phone help. High compliments to the excellent staffer, but it was obvious that the incompetent tech geeks were replying to him by saying that they couldn't care less and weren't going to change their bad software.
For example, they just said, "Yeah, that happens a lot when someone tries to place a large order", and, "Well, customers should use the browser that we dictate and no other."
If you try to use Zoro for business-level shopping, you'll just be so sorry you did. Get ready to waste hours of your time. I counted the e-mails for this order,and they totalled 23, plus hours on many phone calls. I finally just cut the cord and went to an industrial sales company in person and bought everything there.
Quick delivery as promised
Highly recommended. Great prices and prompt shipping. No problems.
Too much time on the phone to receive broken products and take up my time .
I hope you got a refund; I sure didin't!
Worst run online retailer
Zoro.com is the absolute worst online business I've ever dealt with. I ordered an item on 4/8/21 (Item # G5894500) (Order # SO21429762). It was supposed to be shipped the next business day. I later receive an email stating the item is back ordered.
OK, I figure I'll wait. And wait... and wait. 2 months go by (6/9/21) and they decide to cancel my order. I call up after seeing the item is STILL listed as available on their website.
After waiting on hold for the standard 20 MINUTES, I'm told there will be no corrective action taken. This is what I get for trying to give business to a company other than Amazon. ZORO SUCKS, STAY AWAY.
Be glad you didn't get your order. I wish I had never placed an order through them; they STOLE from me!
I have purchased from this website twice
I have purchased from this website twice, and both of these times they have promised me a shipping date and then pushed it until eventually, they canceled my order.
They have wasted my time twice, they let me purchase, wait for over 10 days before they let me know it's canceled, twice!
Do not trust this company, I am sure they just do drop ship from amazon or other websites. They do not carry the products and they can't be trusted.
Be glad you didn't get your order from them. I received damaged items, returned them, and they REFUSE to refund my money even though I can prove they received the returned items! You are correct; this company can't be trusted.
UNPROFESSIONAL DO NOT USE
I can't get a refund AT ALL for the order I received damaged and returned. They are keeping my money, even though I can prove they received it. It's been 3 months and they just argue with me when I call. A bunch of crooks in my opinion!
Now I cannot get the Product from anywhere until Aug 2020
Be glad you didn't order from them. I wish I never had! I received damage parts, returned them, and they refuse to refund my money even though I can prove I returned the items. All they do when I call is to argue with me. It's been 3 months and they still won't refund my money. What a bunch of crooks!
More than impressed
I'm shocked your experience was good considering the terrible experience I had.