Zoro.com is the online home of Zoro, a company that promises to provide small businesses and individuals with all the products they could want to meet their industrial supply needs.
How Does It Work?
According to their website, since 2011 Zoro.com has worked hard to provide their customers with a huge selection of more than one million industrial supply products, all of which are priced at “great prices.” In addition, in order to best serve their customers, they say that they provide fast delivery options and dedicated Customer Service professionals.
This company sells a variety of useful products for industrial supply needs, which customers can search through either by using the website’s search feature or by looking through their categories, which include Safety & Security; Tools and Machining; Plumbing and HVAC; Material Handling; Electrical and Lighting; Adhesives, Fasteners, and Welding; and many others.
The website also says that they aren’t satisfied to “sit still” and want to always be improving their services. This is why they encourage their customers to provide them with feedback whenever possible, so their company can always be identifying what works for their customers and what doesn’t.
This company sells such a wide number of products that there is no way to quote a specific or static price range for the products they sell, especially when you take into consideration different sales and promotions that will take place over time, as well as the variety of new products that this company will continue to add to their inventory.
This company has a very simple Refund Policy, only saying that any customer who is disappointed with their purchase or believe that their purchase is different than expected are welcome to either return or exchange their purchase within 30 days of the original shipping date, as recorded on your invoice.
The website does say that “From time to time, due to market conditions, certain products may be non-refundable. If you order a non-refundable product, we will contact you prior to fulfilling your order, advise you of the refund restrictions and offer you the option to cancel your order.”
All returns will need to be returned in their original packaging, along with a Return Authorization Number which you can get by contacting their Customer Service team by phone. They also ask that customers include a copy of the original order confirmation or packing slip with your RA paperwork as proof of purchase.
Any returns which are received without the necessary RA number will be assessed a 15% restocking fee that will be deducted from any credit.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 855-289-9676 or by submitting them to their website through their Contact Us link.
Unfortunately this company appears to have very mixed reviews, with many of the complaints customers have reported being about this company’s poor customer service. It seems that even though Zoro.com attempts to make claims about their high quality customer service, many of their customers said they were unable to get satisfactory assistance from this company when they had a problem with their order.
Competitors and Alternatives?
Companies will be best served by looking for stores that specialize in the products they know they need, as not every retailer will be able to provide products in all of the categories offered by Zoro.com.
If you have experience with this company or their products, please leave your Zoro.com reviews below.
1 ‘Zoro.com’ Review
I placed an order and a week later it still hasn't shipped, asked them to cancel order but they waited 2 days to respond by then they said " it is currently on it the way to our inspection dock" how lame is that. If I had paid with a credit card instead of pay pal I could have cancelled the order with the credit card company. My advice is to stay away from zoro.