Wise.com's Mishandling of my US$2,000 Transfer from Paypal. I would like to report Wise.com's weird payment behavior to you as follows: I have been Wise.com's client since April this year. Wise.com, formerly Transferwise.com is a payment service registered in the UK and I have conducted some investigations before becoming its client.
On May 20 I have withdrawn US$1965 (after deducting US$35 of transaction fee) from Paypal to deposit it to my USD account of Evolve Bank & Trust opened through and trusted at Wise.com. However, a week was gone, my money has still not shown on my Evolve Bank & Trust account at Wise.com. Therefore I have contacted all parties involved in the transaction, incl. Paypal - the Payer, the Evolve Bank & Trust, the bank where my account is actually opened and Wise.com, the payment solution provider that has provided me that account during my registration.
Paypal replied on May 29 that they have made the payment successfully and considered the case as settled. To Evolve Bank & Trust I have submitted my question via their online form and they replied on June 1 & 2.Basically they said that they are a partner bank of Wise.com but they do not have access to my account, albeit under their bank name. As such they suggested me to contact Paypal and Wise.com to find out the reasons, which I have done already, but with no results.
As far as Wise.com is concerned I have talked to its Help Center people a couple of times since May 25 via their Help Center, in chat, per site document uploading or through online email submittals. While chatting on May 25 & 26, I was informed that no incoming funds transfer were detected in my account, my emails and document submittals got no feedback of whatsoever, till this moment when I am writing this email.
Therefore I have conducted some researches of other ways of finding a solution, and finally I found their customer complaints email address at [email protected] and wrote an email to them on June 1.This mail did get replied a couple of hours later, see the email exchange between me and Wise.com's [email protected].
What they said is basically that the transfer of my money from Paypal was completed and the money is at their hand, but they have never informed me of anything since the money has reached them. They said they need some extra checks, but the mechanism of the so called "extra checks" was never implemented, even since [email protected] has promised to enable the mechanism on June 1/2 as stated in their mail. And since then, I have repeatedly ask them to move ahead with their so called checks, however, all my requests were simply ignored and hence I have never heard from them since June 2. I can find no way to trigger the extra check mechanism as they told me.
I don't know what they are doing or want to do against my money, which I earned back 5 years ago with my translation services for a US company called Morningstar. And now my US$ 1965 from Paypal is still at Wise.com's disposal, and my account does not show any evidence of the transfer as indicated by the account statement on June 6.I have no way to get an answer from them, as all my emails get no answers, and their Help Center seems not operational as well.
Apart from the email entry, the chat and telephone functions are all greyed out, there is no way to contact them physically. But emails won't get answered at all. Therefore I have now no way to get any replies from Wise.com. They simply seem to have disappeared from the world.Then what they want to do with my US$1965? Do they want to retain my money forever as their own? Can anyone else do such thing as Wise.com is doing against people like me? My money was legally earned through my expertise service.
I am a linguist cum IT engineer with IC design and web/mobile development as my key expertise right now. I have discontinued with my language services a couple of years ago for various reasons, although I am proficient in English, German and French since the early 1980's. I am not a rich person, just on contrast, I am very poor, because I am not earning money through illegal ways. Therefore US$ 2000 is a big money to me. If someone steals that amount of money from me, that equals the killing of mine. I don't think anyone in the world can keep my money without my agreement for any reason.
I consider this act of Wise.com a crime, and therefore I want to seek justice with relevant financial and government authorities in the countries involved with this case. I hope God and justice will finally prevail and evil=doer like Wise.com will get severely punished. How severe they shall be punished, we shall work out a scheme together.