Wise Reviews
Wise Customer Reviews
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poor service
TRANSFERWISE: POSSIBLE FRAUD!!!
TRANSFERWISE: POSSIBLE FRAUD!!!
I tried to send money through Transferwise from my Canadian bank account to a European account to pay for a trip.
First, transferwise asked for the information at the bottom of my bank cheque: transit #, branch #, account #. I called my bank, and they said it's OK to give out this information, so I inserted this information on the Transferwise website.
Next, Transferwise asked me for the number of my bank card. I inserted it.
Next, Transferwise asked me for my banking password. I was nervous, but I inserted it.
Next, a message appeared on the Transferwise website saying: "You are now logging into [NAME OF MY BANK] bank account". I thought this was really strange, because I was still on the transferwise website, not on my bank website.
Next, Transferwise asked me one of my bank's security questions: "What is the name of your best friend from childhood?" I was perplexed as to how this question would appear on the transferwise website. I called my bank right away.
My bank said that no one should ever ask me for my banking password, because that, in combination with my bank card number gives them access to my bank account. My bank changed my password right away.
I ended up wiring the money from a bank, and paid the applicable fees.
Next, I went to the branch of my bank, cancelled my bank card, and got a new PIN. There is a fraud alert on my account now.
My bank said that it is quite possible that Transferwise is a legitimate company, and that their website may have been hacked.
It is not possible that it was my computer that was hacked, and not the transferwise website, because I was performing the transaction from a highly secure government work computer.
I don't know if all the positive reviews for Transferwise are fakes or if the company is legitimate. Either way, even if it is a legitimate company, it just means that their website was hacked, and that therefore it is not safe to use them.
BEWARE OF ALL THE POSITIVE REVIEWS FOR TRANSFERWISE: YOU MAY BE DEFRAUDED IF YOU USE THEM!!!
Any update? Does your recipient got his/her money?
Do you have an update if your recipient got his/her money?
Astonishing! I agree that these guys are fraud and I will now have to file a criminal complaint with the FBI and subsequently hire a lawyer to get my $24K back. Their customer service is flawed and dishonest. When my $28,000 was transferred from multiple sources, TransferWise deactivated my account. The debit card transactions of $4000 has been returned to me BUT not $24,000 that now sits with the Thieves of TransferWise. Let's be wise and NOT use these crooks. I will see them in court. They are breaking the US Laws and do NOT care. Justice will be served.
I also agree with you wish I never got involved with wise. I don't know anyone who got their money back.
Beware of all the questionable positive reviews
Transferwise: Have received numerous emails, app notifications, and website postings that keep telling me transfer complete. Each time I question this they have another excuse or additional misinformation. Today I just received another email: "awesome, your transfer is complete". Not so. Checked my bank and money not withdrawn. Checked with German bank; money not yet received.
We are collecting all of the emails, texts, posts, etc. Containing wrong, incorrect, or misleading information. This information will be forwarded to various consumer, banking, and government agencies who should be made aware of the situation.
Be cautious about some of the positive reviews and their sources. If you monitor these posts for awhile, at least on TrustPilot, the negative reviews disappear faster.
A better approach would be to actually fix the problems rather that keep trying to obscure them.
Still wondering if the payment will really ever be made.
Yes! I am about to file a criminal complaint with the FBI and subsequently hire a lawyer to get my $24K back. Their customer service is flawed and dishonest. When my $28,000 was transferred from multiple sources, TransferWise deactivated my account. The debit card transactions of $4000 has been returned to me BUT not $24,000 that now sits with the Thieves of TransferWise. Let's be wise and NOT use these crooks. I will see them in court. They are breaking the US Laws and do NOT care. Justice will be served.
Great Rates and First Transfer Free
Considering the amount of money they are taking from their customers they can well afford good exchange rates. Just wait your will end up like all the others frozen
Disappointed
Beware!!!
Transferwise accept your money and THEN ask for your ID. Therein lies the problem for many. If your passport has expired, your driver's licence has includes your maiden name, or there are 'problems' with the website, your ID will not be accepted and there may be considerable delays receiving your money back. And WHO gets the interest on your money in the meantime? I EMPHATICALLY would not recommend using this method.
Beware of what ! This complaint?
Amanda refers to the once-off identification process when setting up an account on Transferwise before you do the first transfer.
They, and other finance companies are obliged by law to prove that their customers are who they say they are e.g.
if the passport has expired, it's not valid (actually it's useless) and wont be accepted by anyone
if the driver's licence shows your maiden name, it's not valid and wont be accepted by anyone ("Yes officer I know my license says Ms X, but I'm actually Mrs Y)
Like many things, it is a bit of a pain the first time and probably not worth it if you are only ever going to send one payment in your life, but after that, you save a lot with every transaction.
when Transfer wise continually comes up with excuses on time of transfers....its a system gltch....Its a holiday here or there and gets worse and worse with each transfer they have lost their integrity and are just using people money to make money from interest float plus charging the end user a fee. Rip Off!
Great rates & First Transfer Free
No they won't because they always end up withholding your money.
Does your recipient got his/her money?
I agree that their customer service is flawed and dishonest. When my $28,000 was transferred after multiple source, TransferWise deactivated my account. The debit card transactions of $4000 has been returned to me BUT not $24,000 that now sits with the Thieves of TransferWise. Let's be wise and NOT use these crooks. I will see them in court. They are breaking the US Laws and do NOT care. Justice will be served.