Wigsis.com is the online home of Wigsis, a company that says they are currently providing the highest quality human hair wigs of any company in operation today.
How Does It Work?
According to their website, Wigsis provides one of the largest selections of human hair wigs, lace wigs, celebrity wigs, and African American wigs while still maintaining the highest standards.
Their website says that recent improvements in technology have really improved the comfort of hair pieces, as well as their ability to look realistic so that no one can tell you are wearing one.
They also promise that their entire team is made up of professional hair stylists, licensed cosmetologists, and other wearable hair specialists. In fact, if you are unsure of what you want or need from your wearable hair order, they offer a section of their website where you can speak with a “Wig Expert.”
Customers are able to search for a specific product or they can look through their entire collection by specific category, including Wigs, Human Hair Wigs, Lace Wigs, Synthetic Wigs, African American, Men’s & Kids, Extensions & Hairpieces, New, and Sale.
There are many different products that customers are able to purchase through this website, so there is also a wide variety of prices and pricing that customers will find. The website does clearly display the prices of all their products alongside the pictures, so customers will know what they are getting into before they select their wig or hair extensions. The website does say that they will provide free delivery for all orders which total more than $300.
Their website does offer a Return Policy, and it appears to be very particular. First, their website says that “if there is any questions in quality, we will gladly exchange or refund the item.” In order to initiate your return or exchange, customers will need to begin by contacting their Customer Service team and receiving approval – no returns will be accepted without this prior approval.
All products must be physically returned within 14 days of the delivery date, and all items must be in new condition with all original packaging. This also means that items must not be tried on or worn at all. Items that do not meet this criteria will be charge a 50% restocking fee.
The website does say that customers should be prepared to provide photos of why they believe they deserve a refund, and they should know that refunds might be provided in only partial amounts.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by submitting them directly to their website through their Contact Us link.
Unfortunately this company appears to have extremely poor reviews from their previous customers, and these poor reviews all appear to have a single complaint that is repeated over and over again: this company provides poor quality products and then denies refunds.
As mentioned above, their Refund Policy is very particular and even when someone is able to fulfill all the requirements of their policy, they can still be only offered a partial refund at best. Customers complain that this company will find any reason whatsoever to deny you a refund, and customers have no further recourse.
Competitors and Alternatives?
Certainly there are many different websites that sell these products and offer promises of beauty and high quality, including LaceWigsBuy.com, Luxury Hair Direct, VogueWigs.com, and many others, so customers who choose not to work with this company should be able to find another retailer that works better for them.
If you have experience with this company or their products, please leave your Wigsis.com reviews below.
30 ‘Wigsis.com’ Reviews
It has been two months and I have not received my wig. I have contacted customer service multiple time and now they want me to pay an additional $58 to send a replacement wig. Gave me 5 choices NONE of which was anything like the wig I ordered. The tracking numbers are bogus. I am now working with my credit card company to remove this charge from my account.
They are based in CHINA!
I would rate it a "0" if I could is of such bad quality that my hairdresser noted it is not even real hair as advertised. The color is wrong - the cut is wrong. I contacted my credit card company and stopped payment for review. Since then, I have received what I would call threatening letters stating that my credit will be ruined if the card company rules in their favor. I honestly don't know how they could. In addition, they use a NY address to ship the wig to you and then they say you cannot return it to NY. You have to return it to China. Why they would want it back is beyond me. No one in their right mind would wear this.
This Company Wig Sis is the worst company ever!!! The wig they sent me is awful. I sent the wig back and I NEVER Received My (Money) $112.00 Back. Terrible
This Company Needs To Be SHUT DOWN !!!
The Customer Service For This Company Is Terrible.
Horrible company to do business with.The wig I received, looked nothing like what I ordered. It looked like doll hair.The wigs have no label in it. Unheard of, The color on the tag said "same as Picture" It doesn't even tell you the color like 55N, the same as hair color the hairdresser uses. They told me to go to my hairdresser, I am one. I sent a pic of my license and 5 wigs with labels. They said it hand made for me, lol The offered me $15 dollars back on $100 dollars. Do not do business with this company. Also they give you no return address to send it back. the return on pkg is JS Express, just a mailing company. The wig is very cheaply made. It's a rip off.
I bought 2 so called human hair wigs. Received 2 synthetic wigs, completely different from what I ordered. They looked straight out of a halloween store. And I am having the same problems that the rest of you are having, getting my money back. But I aint giving up!
I refuse to give in to cheats and scam artists.
The wig I have received is nothing like the picture. they are constantly telling me to purchase another for £50. I have already paid £115. I have opened a dispute with paypal. Avoid at all costs.
This company is a scam. I tried to return an unworn wig still in the original package. All I got was emails urging me to try it on. In the end, I was offered a new wig for $60.00.
I also tried to cancel an order within 24 hours. They refused to do it.
I bought a $200 wig based on one image they show on their website. Received something that didn't look like that image. Immediately requested a refund, then exchanged a dozen emails with "Mildred" until it became clear they had no intention of issuing a refund as per their stated policy. Instead, they offered a better wig for another $110. and then offered a 20% refund. Beware.