Wigsis Reviews

( 41 reviews )
Website: www.Wigsis.com

Wigsis is a company that states they provide customers the highest quality human hair wigs of any company in operation today.

How Does Wigsis Work?

According to their website, Wigsis provides one of the largest selections of human hair wigs, lace wigs, celebrity wigs, and African American wigs while still maintaining the highest standards.

Their website says that recent improvements in technology have really improved the comfort of hair pieces, as well as their ability to look realistic so that no one can tell you are wearing one. 

They also promise that their entire team is made up of professional hair stylists, licensed cosmetologists, and other wearable hair specialists.

In fact, if you are unsure of what you want or need from your wearable hair order, they offer a section of their website where you can speak with a “Wig Expert.”

Customers are able to search for a specific product or they can look through their entire collection by specific category, including Wigs, Human Hair Wigs, Lace Wigs, Synthetic Wigs, African American, Men’s & Kids, Extensions & Hairpieces, New, and Sale.

Cost/Price Plans

There are many different products that customers are able to purchase through this website, so there is also a wide variety of prices and pricing that customers will find.

The website does clearly display the prices of all their products alongside the pictures, so customers will know what they are getting into before they select their wig or hair extensions.

The website does say that they will provide free delivery for all orders which total more than $300. 

Refund Policy

Their website does offer a Return Policy, and states that if there is any questions in quality, they will gladly exchange or refund the item.

In order to initiate your return or exchange, customers will need to begin by contacting their Customer Service team and receiving approval – no returns will be accepted without this prior approval.

All products must be physically returned within 14 days of the delivery date, and all items must be in new condition with all original packaging.

This also means that items must not be tried on or worn at all. Items that do not meet this criteria will be charge a 50% restocking fee.

The website does say that customers should be prepared to provide photos of why they believe they deserve a refund, and they should know that refunds might be provided in only partial amounts.     

Customer Service Contact Info

Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by submitting them directly to their website through their Contact Us link.


Unfortunately this company appears to have extremely poor reviews from their previous customers, and these poor reviews all appear to have a single complaint that is repeated over and over again: this company provides poor quality products and then denies refunds.

As mentioned above, their Refund Policy is very particular and even when someone is able to fulfill all the requirements of their policy, they can still be only offered a partial refund at best.

Customers complain that this company will find any reason whatsoever to deny you a refund, and customers have no further recourse.    

Competitors and Alternatives?

Certainly there are many different websites that sell these products and offer promises of beauty and high quality, including LaceWigsBuy.comVogueWigs.com, and many others, so customers who choose not to work with this company should be able to find another retailer that works better for them.

If you have any experience with Wigsis or their products, please leave your reviews below.

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Wigsis Customer Reviews

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March 16, 2023

This company states on their website—

“We aim to show the top quality to our customers, and if there is any questions in quality, we will gladly exchange or refund the item.”

Be forewarned, THIS IS NOT TRUE! The wig I purchased was not only poor quality, but looked nothing like the one that I had purchased online. I never wore it. Immediately tried to return it for a refund, but after several communications, I realized I was not getting my money back. I finally agreed to accept a different wig and return the one I had previously ordered. They were supposed to send me an address for the return. Instead they told me to keep the wig but pay $35 for shipping the new wig. I indicated I really just wanted to return this wig. After that, communication ended.

BUYER BEWARE. I wish I had found this website before I ordered from them.

just my love
February 15, 2023

just my love, someone said the wigs from Wigsis are bad, but I love the wigs. I do not feel like I have a wig on when I wear this one, it feels and looks like my natural hair! I wore this wig for an entire day and it was comfortable, kept its style and everyone commented on how beautiful my hair looked. Felt good that no one knew it was a wig!

Don't buy from this company!
December 7, 2022
Avoid buying from this company. They have lousy customer service and ship pony express from China!

Poor quality and color, need to return!
October 9, 2022
I ordered a wig from Wigsis. It took over a month to receive. When box was opened, it looked nothing like the online photo. I am attempting to get a reply to my request to return for a refund. I will not wear this cover and wig is cheap looking. I paid over 100.00 for the product. Do not order from this overseas company. After reading these complaints, It appears I threw bucks out the window.

TheresaGivens October 19, 2022

I too have had a hard time trying to return 2 wigs I bought. This company stalls on the return. The wigs are nothing like the online pics. Wigsis finds enjoyment in making customers look like fools They actually played on my sympathy telling they put a lot of cost and time into the wigs are custom made and offering me a 15% discount on another order ! SCAM SCAM SCAM

NicoleKoegl November 26, 2022

Same as above! Waiting on refund of 3 wigs. I wonder what can be done? This is so frustrating. I may be out $500. Considering an attorney.

Terrible, Dishonest, SCAM Company
October 2, 2022


I ordered a lilac wig . I received the deep purple wig with a big mat of hair on the top that can't be combed out. I'm 75. I wouldn't wear this wig. No styling it because it's like straw. It is NOT moveable or even remotely acceptable. I've requested a refund to no avail. I've been going in circles with DAISY from Wigsis. They do not want to refund my money. I reported them to the BBB. Their US address is false. There is no location in the US. I am in the process of gathering people for a Class Action lawsuit against them. A Private Investigator has been hired to find their REAL location. If you would like to be part of this lawsuit, please comment below.

Tip for consumers:
Buyer BEWARE. This is a scam. Their wigs are not authentic. They are fakes and really poorly made. They look nothing like the pictures posted.

Worst company to do business with!
July 20, 2022

Wigsis is the worst company to do business with ever.

They sent me a defective unwearable wig, refused to provide a return address and have never paid the refund to me.

After a lengthy period of time I returned the piece to the address from which it was shipped. They then said they never received the return. After months of emails they finally said they would send me a 90% refund.

Two months later...no refund! Do not do business with this company!

TheresaGivens October 19, 2022

They enjoy making us US customers fools! Never Never purchase from Wigsis

Do Not Buy- Overseas Scam!
June 24, 2022

If you have found this site after buying a fake wig, you are not alone. I bought one for my friend overseas who was just diagnosed with breast cancer.

She is devastated. And the wigs where she lives cost thousands of dollars. So I didn't have time to research like I should have.

But after getting the horrible fake wig, I emailed them. They first asked for pictures, then said it looks fine and that I should give it a try. Then offered a discount on another wig, and finally gave me half off.

I told them what I really thought of their fake cheap wigs and that I would contact my credit card company who would investigate their scam, which I did. Their last email to me was that I could return it to an address in China, which I had known they are from China and called them out on it in a previous email.

I did not reply to that last email. I'm not wasting any more time on them. My credit card company said they will contact them and if they reply (which they usually don't) then the cc company may ask for the email thread.

My advice is to appear in emails like you are trying to resolve the issue. I mentioned their return policy and they replied as if to give to me the pictures needed. So I have the thread as evidence. I also told the scammers that I would write a review to warn others about their illegal practices.

They will not get away with this. If you are reading this before purchasing from their fake site, good for you! If like me you got tricked, it's ok, you're not alone. Don't give up and don't give them a penny! Contact your credit card company to dispute the claim. I wish you all the best!

Bad experience. The wigs are not human hair.
May 14, 2022

Please don't buy wigs from their Chinese products. It's no good. And you don't get your refund back. You don't receive human hair.

Oder from someone else
May 10, 2022

I bought a wig from this company, and I will never do it again, the wig looks nothing like the one I ordered, wrong style, color, [email protected] everything in between , I contacted them twice, the first time they want me to send pictures, @ the last time I haven't heard from them, don't do business with them, they are a rip off. I only wish I had really paid attention to all the bad reviews that was posted about them. They should close their company.

TheresaGivens October 19, 2022

Thank you!

Dishonest company!
April 29, 2021
Dishonest company. They say they offer customer satisfaction, but that is far from the truth. So far I have corresponded with them 14 times and sent pictures and still they will not refund my money. My wig was too small ( I measured just like they said) and it was a low quality product. This has been a very upsetting experience. No matter what you say, they offer you 20% of your money back and you keep the wig! If I could use the wig, I wouldn't be trying to send it back.

Horrible Company
November 13, 2020
I too purchased a wig from them. Very poor quality and when I tried to return it I had to exchange numerous emails with them until it became clear that they were not going to let me return it. I finally settled for a 20% refund just so I could get some of my money back. I ended up just throwing the wig away along with the money I spent on it. DO NOT DO BUSINESS WITH THEM!!!

Scam artist BEWARE
May 16, 2020

It has been two months and I have not received my wig. I have contacted customer service multiple time and now they want me to pay an additional $58 to send a replacement wig. Gave me 5 choices NONE of which was anything like the wig I ordered. The tracking numbers are bogus. I am now working with my credit card company to remove this charge from my account.

They are based in CHINA!

Most Popular 5* Wig Is Absolutely Junk
February 4, 2020
I would rate it a "0" if I could is of such bad quality that my hairdresser noted it is not even real hair as advertised. The color is wrong - the cut is wrong. I contacted my credit card company and stopped payment for review. Since then, I have received what I would call threatening letters stating that my credit will be ruined if the card company rules in their favor. I honestly don't know how they could. In addition, they use a NY address to ship the wig to you and then they say you cannot return it to NY. You have to return it to China. Why they would want it back is beyond me. No one in their right mind would wear this.

The wig they sent me is awful
January 29, 2020

This Company Wig Sis is the worst company ever!!! The wig they sent me is awful. I sent the wig back and I NEVER Received My (Money) $112.00 Back. Terrible

This Company Needs To Be SHUT DOWN !!!

The Customer Service For This Company Is Terrible.

Looks like doll hair
January 22, 2020

Horrible company to do business with.The wig I received, looked nothing like what I ordered. It looked like doll hair.The wigs have no label in it. Unheard of, The color on the tag said "same as Picture" It doesn't even tell you the color like 55N, the same as hair color the hairdresser uses. They told me to go to my hairdresser, I am one. I sent a pic of my license and 5 wigs with labels. They said it hand made for me, lol The offered me $15 dollars back on $100 dollars. Do not do business with this company. Also they give you no return address to send it back. the return on pkg is JS Express, just a mailing company. The wig is very cheaply made. It's a rip off.

January 14, 2020

I bought 2 so called human hair wigs. Received 2 synthetic wigs, completely different from what I ordered. They looked straight out of a halloween store. And I am having the same problems that the rest of you are having, getting my money back. But I aint giving up!

I refuse to give in to cheats and scam artists.

MoniqueClinique January 22, 2020

Same here, offered me $15 back on $90. Mine looked like doll hair.

TheresaGivens October 19, 2022

Same here offered me 15% on another order Ha! How do they get away with this. Every email I sent they responded with antagonistic words I am so so very angry.

trying to make me purchase another one
December 5, 2019
The wig I have received is nothing like the picture. they are constantly telling me to purchase another for £50. I have already paid £115. I have opened a dispute with paypal. Avoid at all costs.

November 3, 2019

This company is a scam. I tried to return an unworn wig still in the original package. All I got was emails urging me to try it on. In the end, I was offered a new wig for $60.00.

I also tried to cancel an order within 24 hours. They refused to do it.

October 30, 2019
I bought a $200 wig based on one image they show on their website. Received something that didn't look like that image. Immediately requested a refund, then exchanged a dozen emails with "Mildred" until it became clear they had no intention of issuing a refund as per their stated policy. Instead, they offered a better wig for another $110. and then offered a 20% refund. Beware.

Linda June 19, 2021

I'm experiencing the same Mildred emails. Ugh!

Horrible disgusting wig...horrible customer service
October 26, 2019

Can I give them 0 stars?

The wig is awful.

They have no address or phone number for returns.

I have been fighting with them for a week.

I don't need this as I am a senior citizen with breast cancer.

This transaction has aggravated me to the max!

Don't send them a cent...it's all a fraud.

MoniqueClinique January 22, 2020

I'M In 5 weeks , now they have quit replying to my emails. So I send the same email about 50 times a day. lol