Wigsis.com is the online home of Wigsis, a company that says they are currently providing the highest quality human hair wigs of any company in operation today.
How Does It Work?
According to their website, Wigsis provides one of the largest selections of human hair wigs, lace wigs, celebrity wigs, and African American wigs while still maintaining the highest standards.
Their website says that recent improvements in technology have really improved the comfort of hair pieces, as well as their ability to look realistic so that no one can tell you are wearing one.
They also promise that their entire team is made up of professional hair stylists, licensed cosmetologists, and other wearable hair specialists. In fact, if you are unsure of what you want or need from your wearable hair order, they offer a section of their website where you can speak with a “Wig Expert.”
Customers are able to search for a specific product or they can look through their entire collection by specific category, including Wigs, Human Hair Wigs, Lace Wigs, Synthetic Wigs, African American, Men’s & Kids, Extensions & Hairpieces, New, and Sale.
There are many different products that customers are able to purchase through this website, so there is also a wide variety of prices and pricing that customers will find. The website does clearly display the prices of all their products alongside the pictures, so customers will know what they are getting into before they select their wig or hair extensions. The website does say that they will provide free delivery for all orders which total more than $300.
Their website does offer a Return Policy, and it appears to be very particular. First, their website says that “if there is any questions in quality, we will gladly exchange or refund the item.” In order to initiate your return or exchange, customers will need to begin by contacting their Customer Service team and receiving approval – no returns will be accepted without this prior approval.
All products must be physically returned within 14 days of the delivery date, and all items must be in new condition with all original packaging. This also means that items must not be tried on or worn at all. Items that do not meet this criteria will be charge a 50% restocking fee.
The website does say that customers should be prepared to provide photos of why they believe they deserve a refund, and they should know that refunds might be provided in only partial amounts.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by submitting them directly to their website through their Contact Us link.
Unfortunately this company appears to have extremely poor reviews from their previous customers, and these poor reviews all appear to have a single complaint that is repeated over and over again: this company provides poor quality products and then denies refunds.
As mentioned above, their Refund Policy is very particular and even when someone is able to fulfill all the requirements of their policy, they can still be only offered a partial refund at best. Customers complain that this company will find any reason whatsoever to deny you a refund, and customers have no further recourse.
Competitors and Alternatives?
Certainly there are many different websites that sell these products and offer promises of beauty and high quality, including LaceWigsBuy.com, Luxury Hair Direct, VogueWigs.com, and many others, so customers who choose not to work with this company should be able to find another retailer that works better for them.
If you have experience with this company or their products, please leave your Wigsis.com reviews below.
24 ‘Wigsis.com’ Reviews
This company is a scam. I tried to return an unworn wig still in the original package. All I got was emails urging me to try it on. In the end, I was offered a new wig for $60.00.
I also tried to cancel an order within 24 hours. They refused to do it.
I bought a $200 wig based on one image they show on their website. Received something that didn't look like that image. Immediately requested a refund, then exchanged a dozen emails with "Mildred" until it became clear they had no intention of issuing a refund as per their stated policy. Instead, they offered a better wig for another $110. and then offered a 20% refund. Beware.
Can I give them 0 stars?
The wig is awful.
They have no address or phone number for returns.
I have been fighting with them for a week.
I don't need this as I am a senior citizen with breast cancer.
This transaction has aggravated me to the max!
Don't send them a cent...it's all a fraud.
First of all the wig was of very poor quality and the cap was falling apart. Secondly, it was a different wig from the one I ordered and was cheap but their explanation was it was damaged in shipping even though the box was not damaged. And trying to get your money back is a waste of time. I would rate them a zero I’f I could.
Have had a terrible time trying to get their address to send the wig back for a refund. They seem to be jerking me around in order not to have the wig sent back. Terribly disappointed.
This wig was way too big, the color was OK but looked better in the ad. Not too happy with product, very disappointed. I was looking forward to a new style from here.
This wig arrived and on taking it out of the box I totally fell in love with the color and the way it looked so natural. I wanted this wig to work for me, but unfortunately the style was just not right and I reluctantly had to say "farewell" to it...Broke my heart.....
DO NOT do business with this company. They are a scam, a fraud. They practice various forms of consumer fraud!! I ordered what appeared to be a lovely wig from their online pictures. I spent $162.00 for the wig and $10.00 for the shipping. When it arrived, it was NOT the wig I had ordered!! I had read the Return and Refund policy so I contacted the Customer Service Department. They refused to provide me the name, address, or phone number so that I could return the wig and obtain my refund. This is intolerable in today's age. As consumers, we simply cannot allow companies to prey upon consumers as this fraudulent company does. Please, do NOT do business with this fraudulent company!!