Watch Station Reviews

Watch Station Customer Reviews
-
Sort Reviews By:
Not reputable
Watch station does not respond. Bought a watch and returned it. They cannot find it and are not sending my money back.
Call every day. Employees are nasty is an understatement.
Fake watch.
Worst customer service
Usless and incompetent customer service. I went there to exchange a watch as it was a gift but didn't like any watch in the shop at that time, so I was told to exchange with gift cards as it was the best option as the gift card could be used online.
However when I looked for the watch online, there was no option to use the giftcard to purchase anything. I called customer service several times but got no response from them, then after repeatedly calling watchstation branch they said I could use gift cards only in the store. I told I wanted a refund as I was misguided from the staff and it was not my mistake.
They confirmed to me via email that I would get a refund and further compensation for my troubles but I would have to go to the outlet.
I live near Gatwick and all outlets are quite far from my place still I agreed to go there, but when I went there initially they refused to give refund for giftcard but when I showed them written email they refunded giftcard amount but didn't gave any compensation and said it was not their mistake and as also they didn't promise any such thing. They were adamant that the email was received from another branch which I didn't even contact and I could only get my compensation from that branch even though no purchase was made from the that I received the email through.
The manager of the branch was also extremely rude and refused to help me in any sort of way and was fixed in her ways in denying any mistake and not acknowledging how their constant mismanagement was the reason so much of my time was wasted.
Please do not waste your time here! You can find much better retail outlets who actually know how to treat their customers.
It was great.
dont not buy from watchstation online website.
You know, if you weren't so lazy and went to the retail store you could buy that same day AND return it at that same location if you really wanted to.
horrible customer service
Defective watch.I paid the return shipment!
I've wasted time shopping on their site. I placed my order and received an email order confirmation. After a week, it took them a WEEK, they sent me another email saying my order was canceled due to lack of inventory/out of stock. So I checked their site to look for a replacement item. What so disappointing is that my exact item was still available to order in their site. I called costumer service to see why my order was canceled because it's still available online. Unfortunately, it's really out of stock and their site is fooling. Anyway, I was avail to do a replacement order via phone and it was all set. My replacement order was confirmed and shipped.
But The worst of this crap was when I received my order. They sent me defective item. The watch was not working. The costumer service helped me try to make it work but it was dumb broken! Had to return it with so much pain because the instruction of the first costumer service was stupid. They sent me wrong return label, instructed me to drop the package at the wrong shipment company and I end up paying the return shipment. Please be warn, don't waste your time and money.
3 watches that didn't work in a row!
When did they refund your money back?