Vitacost Reviews

I am extremely disappointed with the services provided by Vitacost Not only was their customer service unreachable, but the phone number listed on the PayPal transaction was working only for new orders option. This made it incredibly difficult for me to address the issues I was facing (never received the order) I hope the company takes steps to improve its accessibility and customer support in the future.

If I could give them no stars I would - they double billed me on my debit card and refused to reverse the charge or cancel my order as requested so i'm out $120. they also tried to lie saying I purchased through Paypal, which is impossible as I don't have an account with them.

Order 3 bottles of parsley cleaner. Arrived with 2 empty bottles and one with twist top so loose it was leaking all over, Vitacost only refunded a small portion of original cost. No refund for shipping and only part of tax. Receipt says “ carefully hand packed by Jacqueline P. I think not. I will advise you not to use Vitacost.

I used to be happy with VitaCost, but not now. I have put in an order for $80.53 on 28 May and the charge has been posted to my credit card on 28 May. However my order does not exist on their site anywhere under my name, so have not idea whether I have been scammed or not. (luckily, I printed it when I put it through before they disappeared it, so have a record).

I have tried to call their 800 numbers as well as their 336 number several times , but it gets me nowhere. The questions keep asking you to press "1" or "2" but nothing happens when you do it, and it keeps looping around with the same questions endlessly.

I want an answer or I will advise the credit card of the scam.

This company is the worst company on earth. They have really bad customer service people who don't speak English. They get the email address wrong even though it is clearly on file in their database and I spelled it out multiple times. They refused to send me a confirmation of my order after three telephone requests. That did not happen. So I called back to cancel the order. I had to make 6 calls and I got through to three of whom hung up on me!

They refused to cancel my order after telling me it was actually cancelled and I was told I would get a refund on my credit card. But never got an email confirmation of that. I called back again several times and now they refuse to cancel the order.

That is illegal. Vitacost is a fraudulent company and I will file a complaint with the better business bureau! I will never do business with these losers ever again. I suggest that nobody ever order anything from them again. They used to be good when they had local customer service, but now it is nothing but people who don't understand the english language.

Ordered vitamins which they cancelled the order the very next day, but did not remove my "pending sale" on my charge card. It eventually dropped off after 7 days.

VERY RUDE to tie up my money for 7 days!!!!

I tried to change the arrival date of my package. I spent an hour trying to get through to the Shipper who could not help me. I spent over an hour between two different Vitacost chat representatives who both assured me the package would be rerouted back to them and my money refunded.

This never happened and the shipper left the package in the parking lot of a different building. Vitacost customer service never got back to me even after leaving multiple emails and speaking with multiple customer service representatives. What a waste of hours of my time.

Worst customer service ever. Shop at your own risk!

I don't work for Vitacost, but they deserve a good review, and I always give them one.

I've been ordering from Vitacost for two years and never had one problem with the shipping, customer service,and they always send me the products I order: no bait and switch. Whatever I order is what I get. Some probiotics I ordered came wrapped in an insulated package so that the product would maintain its potency.

I once ordered a product from another company that I hated: I went online to their customer service and they actually refunded me even though it was my choice to order. Another time, I needed to add a product to an order a couple of hours after I placed it: customer service came through again.

Their prices are reasonable and, if you become a regular customer, you'll get additional discounts and they always have a lot of deals on prodcuts. You get free shipping with a $49 order. I've always opted for standard shipping and always received my order within two-three days.

I definitely recommend Vitacost.