Vinesse Wine Club Reviews
About Vinesse Wine Club
The Vinesse Wine Club, located online at Vinesse.com, was established 20 years ago as a monthly wine club with the purpose of attempting to make interesting wines accessible to the average consumer.
Vinesse says they are one of the largest and most respected wine clubs in the country, specializing in finding little known wines from small wineries which average wine lovers would not be able to find anywhere, unless they happened to attend the winery itself.
They also like to provide a guide to their wines, including giving their customers the wine’s story as well as recipes for the foods that will pair best with that month’s wine selection.
When you sign up for the club, you must provide them with an address where you or someone else over the age of 21 can personally sign for the delivery. Vinesse will deliver to your place of business if this is easiest for you.
Unfortunately, however, there are some states which will not allow you to receive wine in the mail. These include states like Alabama, Arkansas, Maryland, Massachusetts, New Jersey, Pennsylvania and many others.
If you do live in a state which allows wine shipments, however, you can choose to receive red wines, white wines, or a mixture of the two varieties. Vinesse says their goal is to only provide you with wines you will like.
To that end, if you have complaints that a wine is damaged or you do not enjoy it, you can call customer service at the phone number 800-823-5527 to either request a refund for that month or a replacement wine. You can also choose to skip a month if you are going on vacation, or for any reason.
And, if you decide the membership is no longer beneficial to you, you can cancel at any time, and for any reason. This club requires no minimum purchases or minimum time commitment.
If you have any experience with this service, please leave your Vinesse Wine Club reviews below.
16 ‘Vinesse Wine Club’ Reviews
After initial shipment was received, wine was ok, but I decided I would purchase locally.
On Mar 20, another case arrived. I refused shipment and disputed MasterCard charge.
On the same day, they shipped another case which I have also refused and disputed the charge.
Poor customer service; not notifying you of upcoming shipments and refusing to acknowledge cancellation.
I came home today to find a box of 6 bottles of wine I did not order waiting for me. My son (who is underage) signed for the box, not knowing what it was. I immediately called the company and wanted to know why I was sent this wine. They said they received a post card from me and also a phone call. I did neither. When I asked for the method of payment, they gave me a charge card number that I do not own. No idea if a charge is going to show up on an actual valid card of mine.
I have no idea who enrolled me or why they would allow an underage person to sign for something I did not order. Now I am facing a fee for 'restocking' and also a shipping fee to return the product? Since I have no record of the charge card number they gave me, I'm not sure what I'm going to do with this wine, but I am going to continue to investigate this issue.
I HAVE BEEN A MEMBER OF viness for approx 10 years because i can earn Hawaiian miles i have called several times over the ten years but this time they did not answer Vinesse wines. They answered NRA i was very surprised and asked if this was vinesse wines or did i have the wrong number? The operator told me they are partnets with NRA. I asked how long they had been NRA and she said for a long time but they had chaned to NRA but still sold .vinesse wines. I told jher i wanted to cancel my account. I am not a supporter of NRA and she said the wine was on its way for delivery but i could refuse to accept it and they would refund me the money as soon as they got the wine back. I decided to accept the last shipment because they had already charged my account and i didnt want to go thru a hassle getting a trfund. I told her i am not a gun supporter and would never have been a customer if I had known their affiliation with NRA.. Just in case some of you members have not called recently i wanted to tellyou you are supporting NRA with every purchase you make. .
This review is about their business practices and not their wines. You have to be home to sign for the delivery and then they charge you 15% when it has to be shipped back to them. It would have been very easy to just state someone must be home to sign for the package. I knew I could not do that. Instead, they intentionally do not say that. I would still be a member if not for this single, easy to fix item because I would have just shipped it to my work. They offered to do just that after the fact but I don't want to do business with a company that isn't upfront about an obviously known issue. I cancelled immediately.
I sent my Introductory for $49.99 in on 4/28 by snail mail (which means they received it by at least May 2). The wines arrived and were OK. I read all of the literature, including that they would send out a delivery every month. On 5/24 I called to cancel because their shipping charges are outrageous and more than other wine clubs I use. I was considering subscribing for a cheaper club but then the representative told me that my new shipment had already been sent out. I told him that it wasn't yet a month since I ordered and received no notice of a shipment and he said "We don't notify you and the shipments take 3 weeks to get to you. That is why we sent it already." 3 weeks? Are you kidding me? The first shipment they sent arrived one week after they received my order. 3 weeks delivery time in 2017 is hogwash. I asked him the price I would have to pay for this delivery and he said that for the 6 bottles sent, it was $123.49. Their wines were worth only half of that amount. If I decided to refuse the shipment they would charge my card $45 for the return of the box of wine. Be very careful if you take the Introductory Offer. Cancel immediately or they will send out a shipment and make you pay through the nose. Also, they never offered me the choice of frequency of delivery, the number of bottles or whether I wanted red, white or mixed. A real rip-off company. Best to stay away. Try Laithwaites instead. They let you know when a delivery is scheduled in time to postpone and offer free shipping periodically. I have free shipping for a year and order from them regularly. They are honest and although some prices are high, they offer specials and their shipping rates are much cheaper than Vinesse.
Run do not walk from this rip-off. The day I cancelled, they immediately send the next order and lied about the date they sent it.
I returned the shipment but still cost $70.00 .
Buyer beware. These guys are not legit. I received, and was charged for, three cases of wine within the first 8 days. I refused shipment on two of them, but the charges remained over a month later. Their website does not allow you to remove any wine club subscriptions - only add additional ones. Plus they send seasonal shipments that you must opt-out of by going to their website months ahead of time. In my opinion, Vinesse and American Wine Cellars are very unethical and deceitful. On top of all that, their wines are average at best.