About Vinesse Wine Club
The Vinesse Wine Club, located online at Vinesse.com, was established 20 years ago as a monthly wine club with the purpose of attempting to make interesting wines accessible to the average consumer.
Vinesse says they are one of the largest and most respected wine clubs in the country, specializing in finding little known wines from small wineries which average wine lovers would not be able to find anywhere, unless they happened to attend the winery itself.
They also like to provide a guide to their wines, including giving their customers the wine’s story as well as recipes for the foods that will pair best with that month’s wine selection.
When you sign up for the club, you must provide them with an address where you or someone else over the age of 21 can personally sign for the delivery. Vinesse will deliver to your place of business if this is easiest for you.
Unfortunately, however, there are some states which will not allow you to receive wine in the mail. These include states like Alabama, Arkansas, Maryland, Massachusetts, New Jersey, Pennsylvania and many others.
If you do live in a state which allows wine shipments, however, you can choose to receive red wines, white wines, or a mixture of the two varieties. Vinesse says their goal is to only provide you with wines you will like.
To that end, if you have complaints that a wine is damaged or you do not enjoy it, you can call customer service at the phone number 800-823-5527 to either request a refund for that month or a replacement wine. You can also choose to skip a month if you are going on vacation, or for any reason.
And, if you decide the membership is no longer beneficial to you, you can cancel at any time, and for any reason. This club requires no minimum purchases or minimum time commitment.
If you have any experience with this service, please leave your Vinesse Wine Club reviews below.
17 ‘Vinesse Wine Club’ Reviews
Did not honor my online installment purchase cancellation. Next bus day, they double charged for order I had cancelled prior business day. Called them, they only would cancel one order ( the less expensive order unsurprisingly).
NEVER credited my AMERICAN AIRLINES frequent flyer program with 5k points as promoted in original offer on AA AirMall website. The order they refused to cancel is GROSSLY OVER PRICED ,($155.60) vs original written offer of 6 bottles @ $16.00 each.
Never sent me a single “ Preview System” email which are supposed to outline orders pre-shipment for my approval. CSR I spoke with put me on ridiculous hold for Supervisor, then told me would receive call back from a Supervisor, which of course never happened.
Without question Vinesse and it’s corporate logo’d online wine club programs are both a SCAM AND HAVE INCOMPETENT ORDER FULFILLMENT SYSTEMS.
ALL READERS; Avoid Vinesse like the Covid plague!!!
After initial shipment was received, wine was ok, but I decided I would purchase locally.
On Mar 20, another case arrived. I refused shipment and disputed MasterCard charge.
On the same day, they shipped another case which I have also refused and disputed the charge.
Poor customer service; not notifying you of upcoming shipments and refusing to acknowledge cancellation.
I came home today to find a box of 6 bottles of wine I did not order waiting for me. My son (who is underage) signed for the box, not knowing what it was. I immediately called the company and wanted to know why I was sent this wine. They said they received a post card from me and also a phone call. I did neither. When I asked for the method of payment, they gave me a charge card number that I do not own. No idea if a charge is going to show up on an actual valid card of mine.
I have no idea who enrolled me or why they would allow an underage person to sign for something I did not order. Now I am facing a fee for 'restocking' and also a shipping fee to return the product? Since I have no record of the charge card number they gave me, I'm not sure what I'm going to do with this wine, but I am going to continue to investigate this issue.
I HAVE BEEN A MEMBER OF viness for approx 10 years because i can earn Hawaiian miles i have called several times over the ten years but this time they did not answer Vinesse wines. They answered NRA i was very surprised and asked if this was vinesse wines or did i have the wrong number? The operator told me they are partnets with NRA. I asked how long they had been NRA and she said for a long time but they had chaned to NRA but still sold .vinesse wines. I told jher i wanted to cancel my account. I am not a supporter of NRA and she said the wine was on its way for delivery but i could refuse to accept it and they would refund me the money as soon as they got the wine back. I decided to accept the last shipment because they had already charged my account and i didn't want to go thru a hassle getting a trfund. I told her i am not a gun supporter and would never have been a customer if I had known their affiliation with NRA.. Just in case some of you members have not called recently i wanted to tellyou you are supporting NRA with every purchase you make. .
This review is about their business practices and not their wines. You have to be home to sign for the delivery and then they charge you 15% when it has to be shipped back to them. It would have been very easy to just state someone must be home to sign for the package. I knew I could not do that. Instead, they intentionally do not say that. I would still be a member if not for this single, easy to fix item because I would have just shipped it to my work. They offered to do just that after the fact but I don't want to do business with a company that isn't upfront about an obviously known issue. I cancelled immediately.
I sent my Introductory for $49.99 in on 4/28 by snail mail (which means they received it by at least May 2). The wines arrived and were OK. I read all of the literature, including that they would send out a delivery every month. On 5/24 I called to cancel because their shipping charges are outrageous and more than other wine clubs I use. I was considering subscribing for a cheaper club but then the representative told me that my new shipment had already been sent out. I told him that it wasn't yet a month since I ordered and received no notice of a shipment and he said "We don't notify you and the shipments take 3 weeks to get to you. That is why we sent it already." 3 weeks? Are you kidding me? The first shipment they sent arrived one week after they received my order. 3 weeks delivery time in 2017 is hogwash. I asked him the price I would have to pay for this delivery and he said that for the 6 bottles sent, it was $123.49. Their wines were worth only half of that amount. If I decided to refuse the shipment they would charge my card $45 for the return of the box of wine. Be very careful if you take the Introductory Offer. Cancel immediately or they will send out a shipment and make you pay through the nose. Also, they never offered me the choice of frequency of delivery, the number of bottles or whether I wanted red, white or mixed. A real rip-off company. Best to stay away. Try Laithwaites instead. They let you know when a delivery is scheduled in time to postpone and offer free shipping periodically. I have free shipping for a year and order from them regularly. They are honest and although some prices are high, they offer specials and their shipping rates are much cheaper than Vinesse.
Run do not walk from this rip-off. The day I cancelled, they immediately send the next order and lied about the date they sent it.
I returned the shipment but still cost $70.00 .
Buyer beware. These guys are not legit. I received, and was charged for, three cases of wine within the first 8 days. I refused shipment on two of them, but the charges remained over a month later. Their website does not allow you to remove any wine club subscriptions - only add additional ones. Plus they send seasonal shipments that you must opt-out of by going to their website months ahead of time. In my opinion, Vinesse and American Wine Cellars are very unethical and deceitful. On top of all that, their wines are average at best.
I tried their wines. Nothing special. I decided that I no longer wanted to be a member when I received a notice for a wine shipment in the following month. They charged me $30 to cancel.
I think they are scamming people.
Delivering wine is a tricky situation because someone 21 year or over has to sign. So it's a crap shoot if you're even home. I wasn't home for a delivery so their shipping company left a notice. I called them and arranged for a delivery the next day between 8AM and 12PM. No one showed, I had to leave my home. Then they attempted another delivery late that same day, no one home to sign. I had already wasted 4 hours of my time (and this was not the first incident). Since this wasn't the first time I called customer service and cancelled my subscription for the reason of THEIR DELIVERY COMPANY IS A WASTE OF TIME. I then got a condescending email telling me that my subscription was cancelled, and because I refuse the shipment to be delivered at another time (yep, the one that didn't come when I waited for 4 hours) I was being charged a 15% re-stocking fee plus all shipping. The wines were mediocre at best. Sorry that I let the lure of American Airlines Advantage Miles ever get me involved with this company. Do not sign-up, not worth the headaches involved, including from their wine choices. Shame on you American Airlines, bad choice!
I am writting regarding a promotion US airways sending to me by email last month. It's saying 'Act today and you'll earn a total of 5,000 bonus Dividend Miles® with your first two wine club shipments and enjoy six of Italy's finest wines for only $9.75 per bottle, including 1¢ shipping with your first shipment. Plus, get a 6-piece Cellar Master wine tote (a $37.95 value) and earn 5 bonus miles per $1 spent on all future wine purchases.'
I clicked the website it's saying first shipment is 41.94 including shipping. But I was charged $224.40! this is rip-off. I have to pay $60 to return them because they are heavy. I just want you be aware of this. and I am very sure I am not the first one to complain this.
I got my wine and shortly thereafter, my miles back in August 2014. As soon as I had the miles, I immediately cancelled my membership on their website. Then, 3 months later, I was looking at my credit card account info and saw a pending charge for $224.40 from Vinesse. I went to the Vinesse website and logged in and saw that they were charging me for 6 bottles of wine. I immediately called them and they said they would try to stop the shipment. Within 10 minutes I received an email saying that they couldn't stop the shipment (even though it took another 4 days for the automated shipping notification email to be sent to me.) and they sent me another email with a link to request a credit. I filled out the credit request form online, and nothing.... I called and they said it could take 10 days for the credit department to call me back... nothing... I called back and they said a manager would call me back... nothing.
I called my CC company and have contested the charge. Now, we'll see if they call back.
after getting an american airlines invite for this i thought give it a try ,i liked the idea getting miles for every dollar spent and 2500 miles extra for entering their scam...good joke. i stayed for three months,paid like 300 us for wines worth maybe 60 us in total,all of them by unknown and cheap national and southafrican companies and never ever saw one mile on my aa frequent flyer (platinum executive) account.i called them ,cancelled any future orders , and they told me ''no,the mileage promotion has expired ...no miles for you'' darn schmuck ! be careful,do not join these bastards ! they lie,steal and send you trash. i am monitoring now absolutely my credit card bills....i am conidering reporting them to the fbi for fraud and wire fraud....do not do business with these crooks !!!!!!!
I've received two shipments for a total of 9 bottles. Each one of them had exactly the same cork, even though they were from supposedly different wineries. The descriptions of the wine on the back labels and the winery names themselves all seem fake and made up. I googled the winery name of all 6 bottles from the last shipment and low and behold, there is no evidence of those wineries existing....no address, no web site, no nothing. When i called Vinesse customer support the rep didn't believe me that each bottle had exactly the same style and logo cork becuse she said that would be impossible...when I offered to send her a photo of the corks, she put me on hold and then came back with a story about how it's possible but she didn't know, and she would have someone call me. I've never received a call or an explanation as to why all of my wines are from wineries that apparently don't exist except in Vinesse's warehouse. I called again and asked for the address of two of the Santa Rosa area wineries and the rep told me she couldn't provide that information. This feels to me like they are just making up wine labels and slapping them on generic bottles of wine. By the way, the wines taste very poor and cheap.
I signed up upon getting an email from Vinesse promoting that they were working with American Airlines and would give me 2000 miles after the first month and 3000 miles after the second month.
The first shipment arrived as promised and I did receive the 2000 miles for the first month. However, they double charged my credit card. When I called them to report this, they said I must have hit submit twice by accident when I signed up for the club. Maybe, but the only problem with this theory is that they only sent me one shipment of wine, not 2 shipments like they say I accidentally signed up for.
It seemed like they just double charged me hoping I wasn't checking my credit card statement and hoping I wouldn't notice.
They did refund the money for the double charge. Then I received the second month's shipment. The shipping charge was very high so I decided to cancel my membership since it wasn't worth paying $130 a month for 6 bottles of mediocre wine.
They never gave me the 3000 bonus miles for the second month's shipment of wine even though I received and paid for the wine. I have called several times and even though the representatives were polite and said they would look into it, they refused to give me the 3000 miles as promised for the second month.
Finally, AA decided to reimburse me the miles from their end since they felt bad that a company they were affiliated with had cheated me.
Do not order anything from this company as they will try to scam you, not reward you as promised, and send you overpriced and mediocre wine.