Vinesse Wine Club Reviews

Vinesse Wine Club Customer Reviews
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Worst Company Ever
Do not purchase wine from this company. first the wines are sub par. second they do not let you cancel online and even after you email them and call them they do not cancel your subscription. i had to insist the second time they send me an email confirming my cancellation because the first time they sent an email that I had to monthly go on and do a wine preview or they would send wines anyways. this company is the absolutely worse wine subscription ever.
Falsely claimed I did not inactivate / can't process a cancellation
"membership" "club" ... what a scam and terrible service/policy/processing.
no reminder confirm service/delivery updates prior to exorbitant charge on my paypal while apparently they can't cancel if less than 5 days.
I'm out of country and couldn't get on their web site and they refused to stop an order though I won't be back to accept package. only notification I received was PayPal billing. emailed right away but apparently they take FIVE days to process a request.
BTW the wine... no better and way more $$ than any grocery store product.
And like many other reviews I wish I read sooner than wasting my time, they claim not to have received my online account deactivation!!
Next I will get to waste time filing a PayPal dispute when I get home and the package has been returned... customer service response "Have a nice day!" all their publicly posted EXCUSES to other customer feedback is disgustingly derogatory ... LOL "CHEERS"
Vinegar / It's A Scam!
SCAM company!!! Wish I had read reviews prior to signing up. They basically sent me vinegar!! YUCK! and the wine is cheaper at Total Wine. RUN RUN AWAY. Customer service is unprofessional. Wish I could have given them 0 stars.
Vinesse overcharges for the wine
Believe the other bad reviews. RUN AWAY from this rip off company
I agree with the others that this company is HORRIBLE. No pre-shipment notifications, deceitful email promotions, terrible customer service, and average to plonk wine to boot. I should have listened to the other bad reviews. Oh, and when I spoke with their "customer service" (a misnomer), they were not helpful, argumentative (in a "polite" way) and basically rude.
When I mentioned that I guess I should have believed the bad reviews, their response was that these are from dissatisfied customers, not their large number of customers. What a load of line... RUN RUN AWAY from this rip-off company!!! I wish I had...
Rip Off club, no customer service
Vinesse is a TOTAL SCAM operating interstate commerce.
Did not honor my online installment purchase cancellation. Next bus day, they double charged for order I had cancelled prior business day. Called them, they only would cancel one order ( the less expensive order unsurprisingly).
NEVER credited my AMERICAN AIRLINES frequent flyer program with 5k points as promoted in original offer on AA AirMall website. The order they refused to cancel is GROSSLY OVER PRICED ,($155.60) vs original written offer of 6 bottles @ $16.00 each.
Never sent me a single “ Preview System” email which are supposed to outline orders pre-shipment for my approval. CSR I spoke with put me on ridiculous hold for Supervisor, then told me would receive call back from a Supervisor, which of course never happened.
Without question Vinesse and it’s corporate logo’d online wine club programs are both a SCAM AND HAVE INCOMPETENT ORDER FULFILLMENT SYSTEMS.
ALL READERS; Avoid Vinesse like the Covid plague!!!
Won't stop shipping!
After initial shipment was received, wine was ok, but I decided I would purchase locally.
On Mar 20, another case arrived. I refused shipment and disputed MasterCard charge.
On the same day, they shipped another case which I have also refused and disputed the charge.
Poor customer service; not notifying you of upcoming shipments and refusing to acknowledge cancellation.
I canceled my bra wine club because I did not like the wines. Still got another shipment. Do not send me any more wine.Teresa Bradshaw 134 Old Mill Race Rd.Church Hill Tn.37642 I will pay for this shipment but will refuse any more wine coming to me
This is the way I feel about your wines these are not good wines at all that are pushed on people no matter that the wine is no good. The wines made in Tennessee are outstanding.Maybe you should try them.
Very Questionable
I came home today to find a box of 6 bottles of wine I did not order waiting for me. My son (who is underage) signed for the box, not knowing what it was. I immediately called the company and wanted to know why I was sent this wine. They said they received a post card from me and also a phone call. I did neither. When I asked for the method of payment, they gave me a charge card number that I do not own. No idea if a charge is going to show up on an actual valid card of mine.
I have no idea who enrolled me or why they would allow an underage person to sign for something I did not order. Now I am facing a fee for 'restocking' and also a shipping fee to return the product? Since I have no record of the charge card number they gave me, I'm not sure what I'm going to do with this wine, but I am going to continue to investigate this issue.
I did not use a charge card.i I don't know whose card they used on the order. I canceled the wine club I don't know what else to do.No wine should come to this home again.
a FORMER CUSTOMER
Vienesse - Hawaiian Arlines - United Airlines and NRA all together?
Bad business practices
It's the law that in order to receive alcohol you have to be 21 or over. It's not the company's fault that you did not know the law. Seriously, how could you not know this?
rip off
Hello Elizabeth,
Thank you for your feedback regarding your experience. We would like to apologize for any misunderstanding when taking part of one of our wine clubs. With our wine clubs being on an automatic renewal basis, we have set shipment dates each month for each of the wine clubs we offer. The standard shipments contain 6 bottles of wine, per your wine preference selection when enrolling. Our members are able to customize practically every aspect of their wine club because we understand not all wine lovers have the same needs. Such changes include altering shipment dates (delay), bottle count, wine preference/club, and the shipment frequency. These changes can be made by logging into your web account on our website and managing your wine club(s) yourself, utilizing our live chat and allowing a representative to assist you, sending an email request to [email protected], or by calling our Customer Support Center at 1(800)-823-552. Our hours of operation are Monday – Friday 6:00am – 5:00pm PST. We generally quote 10-14 business days for a shipment to arrive from the date it leaves our facility in Napa, CA. Shipments can often come sooner, but we try to account for any delays that might occur. If you feel anything is amiss regarding your account, we would love to take a look at this for you.
gabe
Run do not walk from this rip-off. The day I cancelled, they immediately send the next order and lied about the date they sent it.
I returned the shipment but still cost $70.00 .
Hello Gabe,
Thank you for your feedback regarding your experience with our wine club, as it is important to us that all our members have nothing less than a positive experience. We would like to apologize for any confusion that may have been caused during the time you were enrolled with us. Looking over your membership history, we do see that you received a total of two shipments from the American Cellars Wine Club. We received notification of your request to cancel on 10/21/16 and promptly closed your membership. We also show that your 2nd shipment left our facility on 10/12/16, which is why you received an additional shipment. When you called us to cancel your membership, the shipment that was already in progress should have been communicated to you and we apologize if this wasn’t the case.
With regards to the $70 charge you incurred, we do not show any record of this, but would love to resolve this for you. Please contact our customer support department at 1-(800)-823-5527, our hours of operation are Monday – Friday 6:00am – 5:00 pm PST so we can research this further and hopefully resolve any outstanding issues.
Unethical business practices
Hello Kane,
We appreciate your feedback and review, as we certainly do not want to leave our members feeling that we are not legit! We strive to ensure that each of our member’s expectations are met above and beyond what you would experience with any other wine club. We show that you enrolled into two additional wine clubs, the Grab Bag Wine Club and the Elevant Wine Club, as well as the American Cellars Wine Club, which is the reason for the three charges you mentioned. We apologize if this was unintentional, but would love to get that taken care of for you. While it was correct that you were unable to cancel online at the time, we have since added that feature so that our members are now able to do so. Our tasting department carefully selects wines from wineries who have fine-tuned their craft into unique and special varietals to be sent to you, however we do understand that everyone’s wine preferences are unique. It is for this reason that we have our satisfaction guarantee and will replace any bottles you deem unsatisfactory within 45 days. We show that when you contacted our Customer Support Center, the refund you desired was taken care of over the phone. We do have a holiday shipment that we provide during the holiday season due to the increase in demand for wines during this time of year and many of our members love this service. We send letters one month prior to the shipment to remind our members that they may opt out either online or by calling our customer service department. Again, we would like to apologize for any misunderstanding in this matter when you were using our services and hope that you consider Vinesse in the future.
Your "customer service" representative was not at all helpful and the "refund" included high restocking and non-refundable fees. Your company is unethical and dishonest. I appreciate that you took the time to respond (8 months later) but it does not change the fact that you have business practices that are swindling people out of their money. You want to make things right? Refund all of the money except the original amount for the first purchase. Respectfully, Kane.
Dishonest
I tried their wines. Nothing special. I decided that I no longer wanted to be a member when I received a notice for a wine shipment in the following month. They charged me $30 to cancel.
I think they are scamming people.
Hello John,
Thank you for your feedback, as we always welcome the opportunity to make things right with our members. We would like to apologize for any misunderstanding about our wine club. Our wine directors do their very best to try and pick out the cream of the crop when it comes to the wines we provide for our members. We’ve been in this industry for 25 years, and have been able to build long-lasting and meaningful relationships with wineries from all over the globe. This has allowed us to be able to offer wines that you would not otherwise be able to try. We understand that not all wine lovers share the same love for every wine. We do have our satisfaction guarantee in which we will replace any wine you deem unsatisfactory within a 45 day period, at no cost, in your next wine club shipment. If you don’t have an upcoming wine club shipment, you can still take part in receiving replacements, we simply ask that you cover the shipping cost for the replacement bottles. You are able to choose the varietal when selecting replacements to better ensure that you will enjoy the wines being sent to you. We don’t have, nor have we ever had, a cancellation fee. Please call us if there are any charges unexplained. A representative would be happy to go over your membership with you. Our customer support department can be reached at 1-(800)-823-5527, our hours of operation are Monday – Friday 6:00am – 5:00 pm PST. Again, we would like to apologize for any misunderstanding in this matter.
No worth the headaches!
Hello Cheri,
Thank you for the feedback in this matter. We would like to apologize for any inconvenience that may have occurred during your time with us as this is not a goal of ours as a wine provider. Due to the nature of shipping alcoholic items, it is a federal law to require an adult signature of someone of the age of 21+ to be available to sign for wine club shipments. This is going to be the case with all companies who offer an at-home delivery service for wine. We understand that many of our members maintain busy schedules due to work or other arrangements in which they cannot be home for our deliveries. Generally, we recommend to have your wine club shipments sent to your place of occupation to ensure someone is able to sign for your shipment. Many of our members find this a convenient and easy alternative to shipping the wines to your home. If this isn’t a viable option, another alternative is to have the shipment held at a nearby pickup location. We are able to request the shipments to be held for you to better accommodate your busy schedule. We find that these adjustments make receiving your wine club shipment easier and more convenient for our members. If you could contact our Customer Support Team, we’d be more than happy to discuss the restocking fee that was applied to your refund total. We can be reached at 1-(800)-823-5527, our hours of operation are Monday – Friday 6:00am – 5:00 pm PST.
scam
I am writting regarding a promotion US airways sending to me by email last month. It's saying 'Act today and you'll earn a total of 5,000 bonus Dividend Miles® with your first two wine club shipments and enjoy six of Italy's finest wines for only $9.75 per bottle, including 1¢ shipping with your first shipment. Plus, get a 6-piece Cellar Master wine tote (a $37.95 value) and earn 5 bonus miles per $1 spent on all future wine purchases.'
I clicked the website it's saying first shipment is 41.94 including shipping. But I was charged $224.40! this is rip-off. I have to pay $60 to return them because they are heavy. I just want you be aware of this. and I am very sure I am not the first one to complain this.
Hello Amanda,
We’re so sorry this happened. We uphold all our promotional pricing. Please contact us if you feel you were charged an incorrect amount so we can look into this and resolve the issue. It is of utmost importance to us to ensure that we are delivering the services we advertise at the price we list them at!
Cancelled membership, then 3 months later another shipment
I got my wine and shortly thereafter, my miles back in August 2014. As soon as I had the miles, I immediately cancelled my membership on their website. Then, 3 months later, I was looking at my credit card account info and saw a pending charge for $224.40 from Vinesse. I went to the Vinesse website and logged in and saw that they were charging me for 6 bottles of wine. I immediately called them and they said they would try to stop the shipment. Within 10 minutes I received an email saying that they couldn't stop the shipment (even though it took another 4 days for the automated shipping notification email to be sent to me.) and they sent me another email with a link to request a credit. I filled out the credit request form online, and nothing.... I called and they said it could take 10 days for the credit department to call me back... nothing... I called back and they said a manager would call me back... nothing.
I called my CC company and have contested the charge. Now, we'll see if they call back.
Hello Gyan,
Thank you for your feedback as this will help us improve the services we offer, which is always our goal! Looking over your membership, we show that this enrollment was done online through one of our promotions offering miles in exchange for wine club shipments. It looks like you might have accidentally unsubscribed from our emails instead of your wine club. We apologize for the confusion as we show the first contact you had made to us was after your 2nd wine club shipment had finished processing. We were unable to stop this shipment as it had left our facility in route to you. It looks like this issue has since been resolved for you, and we were able to fully reimburse you for this shipment. Please let us know if there are any remaining concerns.
total scammers ! FAKED WINES...NO AIRLINE MILES EVER ! BEWARE !
Hello Adrian,
Thank you for your feedback regarding your experience with one of our wine clubs. We would like to apologize for any misunderstanding regarding a promotion that was offered to you. We do our best to honor every promotion to the best of our ability and would love the opportunity to ensure you’ve been given every mile you’re entitled to. When one promotion expires, another often begins. On average, we award roughly 2.6 million miles to our members on a weekly basis. Our wine directors search far and wide for new and exotic wines to be sent to our members. Many of these wines have won countless awards in various categories and are highly rated amongst wine makers and wine lovers. We understand that not every wine we select is going to be a home run, as everyone has a different palate for wines. For this reason, we have our satisfaction guarantee in place to ensure you are receiving wines you find of quality. Again, we would like to apologize for any misunderstanding during your time with us.
Fake wine labels
Hello Andrew,
Our members' satisfaction with the quality and value of our wine selections is our highest priority. All our wines pass a rigorous and competitive review by our highly experienced tasting panel. We source wines in many different ways, including directly from wineries in the US and abroad, through distributors and through trusted wholesalers and importers. Sometimes, we act as a "negociant" and work directly with foreign and domestic wineries to produce custom wines for our customers but that cannot be labeled with existing brand names. These negociant wines must be labeled with unique new and distinct names to protect existing brands and sources. Sometimes, our best values for our customers are found through negociant arrangements as existing high quality wines are sold for far less than their full price to us and the savings are passed to our members. Many of these wines have won countless awards in various categories, including quality, in numerous competitions. If ever you are unsatisfied with the wine selected for you for any reason, you are welcome to make use of our satisfaction guarantee.