Vinesse Wine Club Reviews
Vinesse Wine Club Customer Reviews
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Don't buy from this company!
I signed up upon getting an email from Vinesse promoting that they were working with American Airlines and would give me 2000 miles after the first month and 3000 miles after the second month.
The first shipment arrived as promised and I did receive the 2000 miles for the first month. However, they double charged my credit card. When I called them to report this, they said I must have hit submit twice by accident when I signed up for the club. Maybe, but the only problem with this theory is that they only sent me one shipment of wine, not 2 shipments like they say I accidentally signed up for.
It seemed like they just double charged me hoping I wasn't checking my credit card statement and hoping I wouldn't notice.
They did refund the money for the double charge. Then I received the second month's shipment. The shipping charge was very high so I decided to cancel my membership since it wasn't worth paying $130 a month for 6 bottles of mediocre wine.
They never gave me the 3000 bonus miles for the second month's shipment of wine even though I received and paid for the wine. I have called several times and even though the representatives were polite and said they would look into it, they refused to give me the 3000 miles as promised for the second month.
Finally, AA decided to reimburse me the miles from their end since they felt bad that a company they were affiliated with had cheated me.
Do not order anything from this company as they will try to scam you, not reward you as promised, and send you overpriced and mediocre wine.
Lies and More Lies
Thank you for your feedback. This will help us in improving the services we offer to our members. We would like to apologize for any misunderstanding in this matter regarding our shipping processes. When we send out a shipment to a member, it leaves our facility on temperature controlled trucks. The shipment doesn’t have tracking during this time and is not in the hands of the courier, so while the shipment appears to be making no progress, it’s in route to you. With regards to your credit, we would be happy to look into this matter for you further, if you could please either provide us with your member number or contact our Customer Support Center. We can be reached at 1-800-823-5527 and our hours of operation are Monday – Friday 6:00 AM – 5:00 PM PST. We would be happy to get this matter resolved for you.
They don't have a way to cancel
Thank you for your feedback in regards to this matter. We would like to apologize for any inconvenience you may have come across when trying to cancel your membership with us. It sounds like you may have been trying to reach us outside of our hours of operation. Our hours of operation are Monday – Friday 6:00 AM – 5:00 PM PST. You are able to deactivate any wine clubs you are enrolled into with us by logging into your Member Service Portal online. Simply click on the link My Account (Login), enter your account credentials, and then click on any wine memberships that you no longer wish to partake in. We do show that you were able to get ahold of us to close your membership, and we would like to say thank you for giving us a shot!
We’re very sorry to hear that you had anything but a pleasant experience when using our wine club service! We strive to ensure that all aspects of our services are upheld. Regarding the duplicate charges, we apologize for any inconvenience but are glad that the charges were taken care of. There are times when members accidentally submit two orders when enrolling into our wine club promotion. When this is done, our system catches the duplicate order and cancels it but a pre-authorization might be placed on your card for the duplicate. In cases like this, the charge takes care of itself within 2-5 business days and drops off your account all together. In the meantime, it would appear as if you were double charged for your order. On average, we award roughly 2.6 million miles to our members on a weekly basis through various promotions. We would love to look into this issue if you are missing any miles from the promotion you enrolled into. If you feel something is amiss, please call our customer support at 1-(800)-823-5527, our hours of operation are Monday – Friday 6:00am – 5:00 pm PST so we can research this further and hopefully resolve any errors that may have occurred.