VinCheckPro is a company which states their goal is to provide customers with a vehicle history report that will give them everything they need to make an informed vehicle purchase.
How Does VinCheckPro Work?
According to their website, one of the most important things that you can do to buy a car with confidence is to know that you have the most important facts and information about the car you are considering buying.
And while most people believe that it’s enough to simply research the car Make and Model, the truth is that you will get a better understanding of the real quality of your car if you have that car’s specific vehicle history report.
In order to get a specific vehicle history report you must be able to provide them with the VIN number of the car you are considering buying; this the unique 17 digit serial number used to identify a car, truck, or motorcycle.
With this VIN number, it will be possible for customers to find a wealth of information on the car they are considering purchasing, including Safety Ratings, Recalls & Defects, 60+ Vehicle Problems, Accident History, Total Loss Records, Junk & Salvage, Structural Damages, Taxi/Lease/Police Use, Vehicle Specifications, Odometer Reading, and Environmental Score.
This company receives their information from the National Motor Vehicle Title Information System (NMVTIS), which is the federal title information database operated by the US Department of Justice. It is important that customers know that at this time vehicle titles registered in MI, KS, DC, MS, OR, RI, VT and HI may have limited availability.
Unfortunately this website does not openly publish their pricing and membership information at this time. Some reviewers quote their prices as around $6.95 for a single report, while others have quoted $5.00, and others have said they paid $15.95 for a package of reports.
The important to understand, however, is that premium fees are recurring and will automatically renew upon expiration at the same price and terms. All memberships are charged monthly, so if you do not want recurring charges you’ll either need to purchase a one-time report or make sure that you cancel your membership before the begin of the next billing cycle.
This company does not necessarily have a full Refund Policy to offer their customers, but their website does say customers might be eligible for a refund if the data they received in their report is proven inaccurate by a state title document copy.
They don’t have a process in place explaining exactly what customers should do when requesting a refund, so customers who believe that a refund is justified should contact their Customer Service team for more information.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 855-595-0889 or by submitting them directly to their website through their Contact Us link.
Actually this company does suffer from some fairly serious complaints, with more than one customer complaining that there was significant and important information missing from their report, such as Accident History, Junk & Salvage, and Total Loss Records, which would have seriously impacted their decision to buy a specific car and resulted in expensive problems down the road.
Some of the more detailed complaints said that after they realized there was an issue with the car, they ordered vehicle history reports from competitor websites and saw that other reports did include this missing information, which makes the missing information claims more serious.
It seems at this time that, though there can be fairly large price differences between some of the vehicle history services, customers might be best served by investing in a company that offers more extensive reports with more beneficial guarantees, even if they are more expensive.
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