Vantage Travel Reviews

Vantage Travel
( 37 reviews )

Vantage Travel Customer Reviews

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Bombardment of unwanted mail after an inquiry!
October 6, 2022

Unwanted ongoing sales brochures fill up your mailbox. I inquired into services and once was enough to turn on this ongoing ridiculous amount of mail!

I tried calling and that didn't stop anything.

BEWARE of lack of service...
September 29, 2022
BEWARE of lack of service... UN-able to contact "Flight Choice Services" by Option #3; after hours of waiting on hold several times... always connected to customer services where reps are UN-able to Help with required flight changes? -- HOW do you get required assistance? Vantage reps online, by phone, by Facebook, etc are UN-able to Help or explain WHY is Vantage phone lines connections NOT working properly & connecting us to "Flight Choice Services" ? Hopefully Vantage will review & Advise back... Please advise HOW we get to "Flight" department for fully paid & booked trip with IN-correct flights scheduled?

PatRobertson March 04, 2023

The people who make the decisions are completely unreachable! The service reps have no power or ability to inform or give advice regarding decisions. They don’t care one bit about their customers!

September 19, 2022

What happened to Vantage??

Pre covid I booked & traveled on 2 river journeys & I had no complaints. As a matter of fact all was pretty darned good!!

NOW??? Try to get someone to talk with!! Waited 45 minutes. They kept suggesting using "CHAT". So I tried that, wait 15 minutes for a "chatter" who is not able to give prices. So what's their purpose?

So how did I get to this point? I tried to get to their bonus pay site & landed here. This organization is very screwed up & I am sorry to be attempting to book travel with them BUT they have a trip I would like to go on if I were ever able to get it booked!!!

Beware of doing business with Vantage travel.
September 14, 2022

Booked a Vantage trip "Canadian Awakening" scheduled to leave on April 26, 2022. Due to a sudden illness and doctor's advise, we called Vantage and cancelled on April 25, 2022.

Since we had paid for travel insurance and made claim to Allianz Global (purchased through Vantage), we were advised they had approved the claim on June 17. An employee with Vantage acknowledged the approval and stated it had been approved for payment by Vantage Travel on June 26, 2022, and we should receive payment with 60 days. Needless to say as of September 14, 2022, no reimbursement has been received.

Numerous phone calls have been met with answering machines suggesting we leave a message and they will get back to us. When I go on their chat line, I am told they have no info on payments and give us another web site to go to which is useless.

I see from many postings on this site, there are many people dealing with this same issue as I am. Have traveled extensively through the years and have never been meet with such an unprofessional company. Just a not give your money to Vantage.......they are not to be trusted.

PatRobertson March 04, 2023

Unfortunately we gave our full payment to them for a Douro River cruise in May 2023. They can’t provide the service/ product to us due to their company vaccine policy which they did not advise us of nor did their terms and conditions agreement make any mention of. We had travelled in December down the Rhine on a Christmas market cruise with no vaccine issues as most of the cruise lines had lifted their requirements. Their vaccine requirements were only available under the “BEFORE YOU GO”link well which was well hidden! The Link should have been labelled BEFORE YOU BOOK as a warning. This company is unscrupulous and I would never recommend them! They don’t answer their emails and the sales reps can’t tell you anything. Their advertising keeps rolling into my inbox however. So frustrated!

Check on accommodations before you book Vantage
September 14, 2022

Returned from vantage Douro cruise.

The total cruise was fine with 3 major problems. The Serenity is a daily new ship, but the staterooms are small and the beds are not twins. Found out they were called cot beds. If you move when you sleep you can fall off.

They have only one communal rest room that only accommodates 1 person.

If you need the rest room while in the dining room or lounge you may have a problem. If an emergency you may be out of luck. May have to hurry to your cabin.

The accommodations in Madrid were at the Melia hotel. A nice hotel with one major problem.

The bathroom door is opaque glass, and no night light. If need the bathroom in middle of night you will have a problem seeing your way unless you kept lights on. If keep bathroom lights on the room is too bright.

Positive: the crew and vantage personnel were very nice and accommodating.

Arbitration Relief??
August 24, 2022
Our 20/20 Vantage cruise to the Baltics has been modified and postponed several times by Vantage. Now scheduled for 2023, my health has deteriorated, and I can no longer safely navigate crowds, stairs and uneven surfaces. Like others, we are getting nowhere in our pursuit of a refund. Has anyone had any experience with the Arbitration process?

Vantage Travel Zero Customer Service
August 22, 2022

Working with Vantage Travel is the worst experience of my life. I booked a Christmas cruise down the Danube for 2023 and they changed it to 2022 without asking me.

They also informed me I would have to have a cover jab which will never happen. I asked for a refund and have cancellation insurance.

After at least 10 calls to their customer service a gal sent me an email and told me there would be penalties to cancel and I said why? These are your changes not mine!! I said refund my money. No response for a month. The next call James answered the call and told me "you are not eligible for a refund and you need to get a covid jab for the "greater good."

He cancelled my cruise instead of giving a refund. A month later I spoke with a nice young lady who stated unfortunately because they had not refunded my money as requested and as James had cancelled my trip, my money would stay in an account until such time that I could reschedule. I am so sick of this company and of being treated so badly.

PatRobertson March 04, 2023

I have the jab issue as well and was not made aware when booking my and my partner’s River cruise for may 2023. Their policy was well hidden and under the deceptive heading of BEFORE YOU GO, not BEFORE YOU BOOK, There was nothing stated in their Terms and Conditions Agreement. I find their methods fraudulent and they are unreachable to talk with. Once we paid in full we quickly realized that we would be prohibited from travelling and it has been so frustrating since they don’t respond to emails. We too have been left in limbo.

Sal March 05, 2023

What appalling treatment! Think I'll scratch this provider of broken dreams off my list.

Vantage Travel services need to improve
August 8, 2022

Paul C August 08, 2022

In August 2022, My wife and I arrive at the SFO airport to check-in our bags and find out our flight to Bucharest was cancelled. We were confused why out flight is cancelled.

Airline was not to helpful and told us call your travel agent.. So, I call Vantage to find out why our trip was cancelled. It seems Vantage will cancel your trip without informing you ASAP.

I emailed a message to their customer service later to get their reason for canceling the trip, it was due to low water level at the Danube river. I have booked this trip since 2019 and now I have to wait another year and hopefully nothing will happen in 2023.

Vantage - No Service or Cruise
August 1, 2022

Booked and paid Beauty of British Isle on Ocean Odyssey for July 2022. Company did not notify of cancellation . Found out cancel same day air was canceled by them. Took near a month to receive any notice of cancellation ( they call it postponed) This is their way in not having to provide a refund. They do not have the Odyssey available and the Ocean Odyssey it still sitting in China. Customer service rude, hang up on me. Ask for room assignment, just say keep checking your portfolio information. Are there any class actions in progress? We are seniors and $24,000 + loss is not acceptable.

Can we count on them to follow through and provide the cruise? What is my new cabin #, will you have the Ocean Odyssey in 2023. They angrily say " How do you get these questions" and then hang up phone after waiting hours at a time. Agree with other reviewers, they do not earn even 1 star. How can they treat clients this way?

We have been postponed to 2023. Please Vantage, treat customer properly!!!!

PatRobertson March 04, 2023

This is a reprehensible way to treat clients under any conditions but especially when large amounts of money are invested. We had the same problem during Covid with another cruise line, but they treated us much more respectfully and we received bonus credits to use on any cruise for 2 years. Vantage has treated us terribly!

Ocean Odyssey that is sitting in the yards in Nantong China.
July 24, 2022

Having traveled with Vantage all I can say is well done every trip was fantastic.

With that said I am rather amazed that Vantage continues to sell trips on their new ship Ocean Odyssey that is sitting in the yards in Nantong China.

Not a word is said that they have had to cancel trips because the ship is not seaworthy yet. Vantage you can do better than this. At 73 years of age, I feel that I am on a short timeline until I meet my maker. I cannot keep pushing trips back year after year.

Disappointed and dissatisfied
July 16, 2022

Due to COVID, our original trip was cancelled in 2020. When we re-book a new trip using the "credit" their sales rep. told us the "British Isles" cruise is " a "trip of your lifetime". It's an expensive one but we booked it for our 20-year anniversary on the sailing date of July 10th, 2022.

0n 1st of June, 2022 I chat online for a question and was told our trip has been "postponed". Shockingly, there's no email or any kind of communication until we furious complained and threatened all the way to their headquarter.

Then in 6/14/2022, less then 30 days of the departure date, we finally received an email plus the news that they were NOT going to refund our money (regardless we bought the trip insurance with them) because the trip was NOT "cancelled" but "postponed" to August 2023, one whole year and one month later!!!

No clear explanation of why the trip was "postponed" more than a whole year. Wondering what kind of answers or arrangements of other over 170 passengers of that ship had been got.

Worst, when we asked the cost of booking a different trip using the "credit", they refused to give us a figure claiming they wouldn't know, and we had to wait until we booked the new trip and transferred the "credit" to find out.

Their customer services are terrible and IF you could get a real person on the phone, (after 45minutes or longer waiting), that person was never warm or friendly. They all sounded annoying and inpatient.

They hold our money, and we are their hostages now. We are very disappointed with Vantage and totally dissatisfied with their services.

Don't Travel with Vantage Travel Deluxe of Boston, MA
June 26, 2022

Vantage Deluxe Travel located in Boston. I have asked for a full refund for two trips my husband and I were scheduled to take, but because of his health issues he is unable to travel, per doctors' recommendations.

No matter what I have done to convince this company to refund me for the trips, Vantage refuses, offering travel vouchers, credits, gifting of one trip, and postponements of the trips, instead of returning the $30,226.

My request for the refund dates back several months. In the meanwhile, I have filed a complaint with the Mass. Atty. General's Office, the BBB, Elliot Advocacy, and have contacted various media outlets. The AGO is still working on the complaint.

Vantage responded to the BBB complaint, still refusing to refund me for the trips, and it sent an email to Elliot Advocacy with a response that is unsettling to me as Vantage, without consulting me (as is its habit) decided, again, not to offer even a choice of a refund.

In the course of working assiduously to convince Vantage to acquiesce and refund me, I have also informed the above institutions about Vantage's questionable business policies and practices, which have been complained of by numerous former Vantage customers, each having similar experiences as mine.

I have listed below just five of many links to websites that attest to these complaints and concerns. Vantage has quite the history of poor customer relations and business practices and policies.

MaryMoloney August 05, 2022

I too contacted the Attorney General of Massachusetts. Unfortunately, not very helpful. if there is a class action suit, I am definitely interested.

MargueriteHall September 03, 2022

Traveler Be Aware. The Advantage Disadvantage. I received a phone call from a Vantage customer service representative about two weeks before my small ship cruise departure date of August 23, 2022, to inform me that “The British Isles and Scandinavian Gems” tour had been cancelled.

On that call, I was told that I had been rescheduled for another cruise. The substituted cruise, “Ports of Timeless Wonder London, Normandy, and Scandinavian Gems” is not scheduled to depart until June 9, 2024 and the itinerary is substantially different from the ordinal cruise.

I was told during the initial call, as well as on a subsequent call and online chat, that since I was being rescheduled, Vantage would not refund the cost of tour. To support their position, Vantage provided me with the following excerpt from their terms and conditions titled “Vantage Tour Participation Agreement” shown below. “ALTERATIONS

PatRobertson March 04, 2023

I have had a similar experience after booking a May 2023 river cruise of the Douro in Portugal, we are prevented from traveling due to their rigid Covid vaccination policy which was not clearly indicated nor easily visible when we booked.

I would be interested in class action.

Rude and Incompetent
May 31, 2022

I booked a trip with Vantage for a river cruise in 8/20 for $15,000 and it was canceled twice due to low volume and then Covid. They arbitrarily rebooked me for 10/21 which I told them we could not do but they left the reservation as active without my knowledge and charged me the full amount for it.

I have been trying to get this resolved ever since but they do not respond. I finally got to a very rude woman at corporate a month ago who said she would check my email communications and let me know.

I have had no further communication and I get no response to my emails or phone messages...

PatRobertson March 04, 2023

I have had the exact same experience with Vantage service reps and receive no answers to my emails. Their service department is completely useless and they hang up on you if you indicate any emotional about the fact that they are holding a large amount ou your money while providing no product or service.

WARNING: Vantage Travle will cancel a trip and KEEP YOUR MONEY
September 16, 2020

I would give Vantage Travel ZERO stars if I could.

Jordon of Vantage informed us this morning that refunding our money, for TWO canceled trips, "was not an option" as decided by their executive committee.

They have $23,691 of our money that they refuse to refund.

Vantage first cancelled our Iberian Peninsula trip schedule for May 2020. Then they canceled their "Switzerland, the Heart of the Rhine

No refund Vantage
August 12, 2020

We booked a river cruise with Vantage in September, 2019, and paid in full in September for an April 2020 cruise. Vantage cancelled the trip in March, 2020 and said we would receive a full refund within 30 days. As of today, August 12, 2020, we have received no refund.

Repeated calls get us nowhere. Vantage cannot tell us when we will receive our refund.

If I could give Vantage zero stars, I would. What an unethical company they are. We’re afraid Vantage will go bankrupt and we will never receive our refund.

Hal Friedman August 25, 2020

We have the same problem. Vantage cancelled our trip and now apparently wants to keep our money. It's been over 100 days and now they stopped answering the telephone.

PatRobertson March 04, 2023

They are crooks! I can’t imagine after reading through all these complaints about money withholding without providing a product or service and they must be rolling in other peoples stolen money. How can we take them to task?

Vantage Deluxe World Travel
July 24, 2020

If there were a way to give Vantage less than one star, I would do it. Due to the pandemic, we canceled our November 2020 Africa trip in April. First, Vantage tried to convince us to reschedule the trip. We declined. The trip was paid for, in full, by echeck in January. Since April, I have been trying to determine when we will get our refund. Phone calls get disconnected after waiting an hour. Online chat offers no help except to say call the afore mentioned useless phone line.

When you do speak to someone, you are told a supervisor will return your call in 2-3 weeks. The last time I was told that was June 10. I am still waiting for that call. They lie and evade. Customer support is horrendous. I have reported them 3 times to the BBB only to get the same useless answers.

My situation is far from unique. I have conversed with many others directly within Vantage Facebook posts who are getting the same run around. I would recommend never doing business with Vantage. I certainly have learned a hard lesson.

Spam and dodgy dealings
March 4, 2019
They've been spamming us for months and their providers aren't doing anything about it. It's worth noting that they are now operating under the domain name rather than but it's the same site — same logo, business name and page design. I don't know whether they were kicked off their former site by their registrar or host or if they're just trying to cover their tracks by moving around — either way it isn't confidence inspiring. A quick look at shows all their reviews are either 1-star or 5-star: a classig sign of a business that tries to cover up it's poor reviews with shills posting good reviews.

PatRobertson March 04, 2023

I concur completely with you! They are not the same company they used to be! They are crooks!