Vantage Deluxe World Travel Reviews
About Vantage Deluxe World Travel
Vantage Deluxe World Travel, found online at DeluxeWorldTravelGuide.com, is a company that calls themselves a leader in deluxe travel that promises to help people “experience the wonders of the world.”
How Does It Work?
DeluxeWorldTravelGuide.com says that they want to provide their customers with a free travel guide that provides examples of the travel experiences they provide to their customers, including European river cruises, worldwide small ship cruises, and small group land adventures.
Vantage Deluxe World Travel was established in 1983 and describes their bestselling Worldwide River Voyages are their flagship product, and they have been operating their own fleet of Deluxe riverboats designed just for their travelers for the last ten years.
In general, their Vantage Adventures are small cruise tours that take place in groups of between ten and twenty-six travelers in locations including North America, South America, Africa, the Mediterranean, Asia, and the South Pacific.
The travel guide that they are offering to their prospective customers is completely free of charge at this time, but the travel reservations themselves will have prices that obviously vary depending on many different factors, like where and when you are traveling, the number of travelers, the types of accommodations you request, and more.
As with any travel related company, the Refund Policies put forth by Vantage Deluxe World Travel are very specific and complicated. Customers will need to refer directly to their Terms and Conditions to really know how their policy will apply to their individual circumstances.
That being said, customers should be aware that most of their travel programs allow customers to make “changes that affect destination, departure date, program extensions, and the like” as long as requests are made within 30 days of the booking date and more than 90 days before the date of departure, but these changes will be subject to a $100 per person nonrefundable processing fee as well as any applicable airline, hotel, or cruise fees.
They also say that they understand that circumstances arise when people will need to cancel their reservations, however “cancellations are costly to administer” so any cancellation which is made more than 24 hours after booking will be subject to a nonrefundable fee of $300 per person.
Customer Service Contact Info
Customers who would like to speak to their Customer Service team about their questions, concerns, or complaints can do so by phone at 800-322-6677.
Unfortunately this company appears to have mixed reviews at this time period. Some customers have reported having very positive experiences planning their river cruises through this company, while others have a list of criticisms of their experiences. Perhaps most important is the long list of customers that said they used to enjoy traveling with this company, but no longer do.
The biggest issue with this company seems to be their lack of beneficial Customer Service. Most travelers understand that they might run into problems while they travel, but it seems that many people who had issues while traveling with Vantage Deluxe felt that their issues were not handled properly.
In fact, multiple customers have reported that they booked – and paid for – a specific trip only to be told later that their trip or accommodations had been changed without their prior approval, and they were not eligible for a refund of any of the fees they paid. Concerned customers may want to arrange their travel reservations with a different company.
Competitors and Alternatives?
There are many, many different cruise companies that organize and operate European river cruises, so if customers are not sure that this company is the right one for their needs, then there will be a variety of options available to choose from.
If you have experience with this company or their products, please leave your Vantage Deluxe World Travel reviews below.
4 ‘Vantage Deluxe World Travel’ Reviews
I would give Vantage Travel ZERO stars if I could.
Jordon of Vantage informed us this morning that refunding our money, for TWO canceled trips, "was not an option" as decided by their executive committee.
They have $23,691 of our money that they refuse to refund.
Vantage first cancelled our Iberian Peninsula trip schedule for May 2020. Then they canceled their "Switzerland, the Heart of the Rhine
We booked a river cruise with Vantage in September, 2019, and paid in full in September for an April 2020 cruise. Vantage cancelled the trip in March, 2020 and said we would receive a full refund within 30 days. As of today, August 12, 2020, we have received no refund.
Repeated calls get us nowhere. Vantage cannot tell us when we will receive our refund.
If I could give Vantage zero stars, I would. What an unethical company they are. We’re afraid Vantage will go bankrupt and we will never receive our refund.
If there were a way to give Vantage less than one star, I would do it. Due to the pandemic, we canceled our November 2020 Africa trip in April. First, Vantage tried to convince us to reschedule the trip. We declined. The trip was paid for, in full, by echeck in January. Since April, I have been trying to determine when we will get our refund. Phone calls get disconnected after waiting an hour. Online chat offers no help except to say call the afore mentioned useless phone line. When you do speak to someone, you are told a supervisor will return your call in 2-3 weeks. The last time I was told that was June 10. I am still waiting for that call. They lie and evade. Customer support is horrendous. I have reported them 3 times to the BBB only to get the same useless answers. My situation is far from unique. I have conversed with many others directly within Vantage Facebook posts who are getting the same run around. I would recommend never doing business with Vantage. I certainly have learned a hard lesson.
They've been spamming us for months and their providers aren't doing anything about it. It's worth noting that they are now operating under the domain name vantagetravel.com rather than deluxeworldtravelguide.com but it's the same site — same logo, business name and page design. I don't know whether they were kicked off their former site by their registrar or host or if they're just trying to cover their tracks by moving around — either way it isn't confidence inspiring. A quick look at https://www.consumeraffairs.com/travel/vantage_deluxe_world_travel.html shows all their reviews are either 1-star or 5-star: a classig sign of a business that tries to cover up it's poor reviews with shills posting good reviews.