My husband and I traveled with Vantage for 15 years and were delighted. In the last year, Vantage Travel has become an unqualified nightmare. We booked a Canadian Rockies tour in early July, 2022, specifically for May 2024 due to other 2023 travel and personal commitments. In September, 2022, we received an email from the Vantage’s travel insurance partner informing us that our travel insurance for the Canadian Rockies tour had been shifted to tour dates in July of 2023!
We immediately phoned Vantage, and after 30 plus minutes on hold, we were informed that our May 2024 trip was no longer being offered so we were now booked on a July 2023 trip. We stated that we had other firm plans for that date and we could NOT take the trip in 2023. We regarded this “schedule modification” of 10 months by Vantage as their CANCELLATION of the trip we booked. and we requested a refund on that basis.
We were advised that we had a credit and could use it to book another trip in 2023 provided we did so by 12/31/22. After MANY phone calls, emails to Customer “Service,” and (unanswered) snail mail letters to the company, we were told that we had”flex credit” for the entire amount we had paid for the Canadian Rockies trip, including the amount of the trip insurance premium, that we could apply to the travel portion of a trip booked in 2022, but taken by the end of of 2024.
We booked a 2024 trip in early November and we’re told we’d get an invoice shortly, Today, SIX WEEKS LATER, we finally received an invoice with travel insurance through Vantage, although we SPECIFICALLY DECLINED travel insurance when we booked, When we called Vantage, we were told that we have travel insurance because we had it on the “original” booking (which was essentially cancelled by Vantage) so it was “automatically” applied to this new booking by edict of Vantage accounting.
When we asked to talk to someone in “accounting” we were told that wasn’t possible. We were told it was NOT possible to escalate the conversation to anyone, and, besides, the answer would be the same always — even though we’re were told entirely different when we made the new Basque region reservation (only done to save our paid deposit).
Bottom line: DO NOT TRUST ANYTHING ANYONE SAYS TO YOU AT VANTAGE. This is NOT the same company it was even a year ago. I would give Vantage Travel zero stars if possible,