TrovaTrip is a scam and an MLM. Not only do they not deliver the trip and services promised, they are openly negligent. We paid over $3k USD for the tour (NOT including flights) and received the worst tour I have ever been on. I cannot figure out where the $3172 USD was spent. It certainly wasn’t spent on a qualified guide, nice hotels, activities or access to attractions. This is the most I have ever spent on a tour and it’s the worst tour I’ve been on by far.
I honestly don’t even know where to start. The guide, the accommodations, the food, the itinerary and the painful lack of caring.
Our guide - I have been on many tours (Globus, Trafalgar, Intrepid, hell even Contiki) and there is no way our Guide Luigi had any experience. He didn’t bother to tell us anything about Italy on the agonisingly long bus portions. He only spoke about himself and made us all, frankly, uncomfortable. When it was clear we were all very unhappy, he started telling us more stories about his divorce, an accident he had, etc.He also didn’t count if we were all on the bus, almost leaving without people a few times. Most egregious was his getting mad at us for asking questions. He very literally yelled at someone for asking how much time it would take to travel from the farm experience to our hotel. He only stopped yelling when someone yelled back at him in Italian ‘That’s enough’.
The Itinerary: Nothing about this itinerary made sense and it changed constantly. But if you asked about it – you were yelled at. Travel times were never accurate and we were always short changed when it came to free time, or when to expect lunch, dinner etc. This became became so stressful as we didn’t know when to use the bathroom, bring food etc and resulted in further delays since all 25 of us went to the bathroom whenever we saw one just in case.
Day Two - Rome: I can’t believe I didn’t get to go in the Colosseum or the Pantheon on my first trip to Italy. It’s a false advertisement that it was part of the tour.
Day Three - I cannot imagine what the person who made this day’s route was thinking. We spent 8 hours being going to, backtracking and then going back between Orvieto and the Tarot Gardens. This day was easily one of the most stressful for the group, as we spent the majority of our time on a bus with no bathroom (27 people onboard). Once we arrived at the Tarot Garden we were once again yelled at (like we made this terrible itinerary) that we had a total of 30 minutes in the Tarot Gardens.
Day Four - Double Booking at the Castle: I lost all faith in this trip on Day Four. It became clear to everyone in the group including our host, that was openly discussed. We had just been on a two hour bus ride (which we were told would only be an hour) and were left waiting in the sun, without water or access to food. We were told there was a double booking and that our space had been taken. Many people felt faint as we had no access to water or food. We were left to find shelter and recover alone outside/inside the castle. So no food or water from 8:30-2:00PM.
Day 5 – Florence. I was so excited to see Florence but we were staying 40mins away for some reason and we only got a half day there. We were also supposed to have tickets to Palazzo Vecchio was cancelled, and we were notified days before the start of the trip. We left Florence, to head to a farmhouse. The farm was not set up for tourists, we were standing in fields or animal pens and didn’t have proper warning to dress appropriately.
The Accommodations: For the price of the tour, I was expecting 4-star hotels. I truly felt like I was on a budget tour with the accommodations that were selected for this trip. The Grand Hotel Tamerici & Principe, was by far the worst hotel we stayed at. It was very old, musty (like feel it in your lungs musty) and the staff was SO rude to us
Trova blamed the tour operator (that they outsource to) and offered $200 refund. They take no responsibility. Our host has been requesting we get a larger refund and Trova told her that it will have to come out of her pocket.