Sportsman's Guide Reviews

This company advertises free shipping to members but charges a shipping tax! How do you tax free?

They also charge a fuel surcharge! Why? Never ordering from here again

sportsman's gouge. i am still wondering why i tried them again. moth to an enticing flame with amnesia of the last misadventure i'd had with them. it took forever to get the detailed invoice will all charges itemized; after you order is is not online, but a paper copt is in the box.

inspect your online order carefully should you, in a weak moment be tempted to do biz with these pirates. there were two line items that made no sense: a California shipping tax and a fuel surcharge.

California has no such tax and i called the the shipper, fedex and they had no fuel surcharges. and unless you uncheck the box, they will charge a buck for shipping insurance. against what? their own incompetence? sheesh. they are liars, cheats and fraudsters!! do not support them!!!! stay away!!!!!

I have purchased merchandise from them for many years. Their prices are good, and they have a large selection of outdoor equipment and accessories. I have had a couple of issues that they fixed. Biggest problem was recently with an item that was missing some parts. Their customer service was very good and rectified the problem.

I made multiple orders for ammo in 2020. All were placed on back order. At least 5 times since placing the order, I had to confirm the order or lose it. I managed to confirm some of them. This week, I discover that my back orders were cancelled. I called to get more info and Al tells me that Sportsmans guide is not taking calls on that topic.

Fascinating, isn’t it? Now that 9mm is back in stock, the orders are cancelled. How can anyone expect to maintain a customer base treating customers this way? To think we pay a membership fee to be treated this way!

The problem with Sportsman's guide is the same problem with any company. You're just not going to be able to please everyone 100% of the time.

They have an astronomical amount of merchandise available. I think what differentiates companies is there communication with the customer. They get five stars for that. Every time I've ordered from them I get almost an immediate response by email. That's not always the case with other companies.

The fact that I can speak my wants into my phone and then have something show up at my door is amazing in and of itself. They obviously have no problem refunding money and if we are unhappy we can go somewhere else.

Wow! I wished I would have read these reviews before I placed an order. I join the ranks of those swindled by SPORTSMAN GUIDE. They cancelled a back order because they did not want to meet the price advertised.

After sending them a request for refund, I will turn the matter over to GOD for collection. I feel bad that company employees would so willingly go to Hell along with the Company owners and management. But when you steal, there is an accounting at the end of your life.

Is it really worth going to Hell over such a relatively small dollar amount? For this company and its employees, the answer is HELL YEA!

Do not order from Sportsmans Guide! I ordered 2 outdoor rocking chairs, when they arrived both were damaged. I sent them back and repeatedly emailed, not 1 response! I called a couple of times and spoke to someone and repeated what was said in all unanswered emails, they are damaged!

When I finally received the refund, Sportsmans Guide charged me for the shipping! This company is a joke! Don't waste your money here!

They're ok if it's in stock BUT back orders are literally never filled. They also delete any honest responses if its not positive. It seems like a scam for membership fees

I've been a member of theirs for years and have ordered a ton of stuff. In April I ordered 2k rounds of 9mm. It was on back-order, no problem, I knew it was and I was willing to wait. Couple weeks later I get an email saying it is delayed some more and asks if I still want it. Yes. Ship date comes and goes, nothing.

I check the order status and it says it's been canceled because the manufacturer couldn't deliver by the promised date? I've emailed back and forth with them a dozen times and they are 0 help. First they tried to blame me for not responding to the back-order confirmation, which I did and they acknowledged.

Then they keep telling me to replace my order and there is nothing else they can do. Well that would be all fine and good except they have no ammo available and now with everything going on it would cost me $900 more than when I ordered 6 months ago.

I just want what I ordered. I'm sure they got the ammo in and just decided that they could make triple the profit on it so they screwed me over who's been waiting on it for half the year. I canceled everything with them and hope they go out of business. Their customer service is some if the worst I have ever experienced and their morals are worse than a liberals. I hope you get what you deserve.

The Benjamin Rifle/Airbow Case I ordered and received was a bargain. I appreciate that. The "review" message they sent me was annoying, at the least. There was no chance to review them or their product I bought. I do not know why they sent me a sales promotion rather than the "review" that was in the subject title it had. To clarify why they had no intention of allowing me to review their sale or their product. Their send address to get my review (if I could reply there) is: no-reply@sportsmansguide. I do not understand them.

This is a company with little or no customer service. If you find your product back ordered but can't get in touch to cancel the order then here is what you do:

Call the credit card company you placed the order with and have them terminate your current card and issue you anew card with a new number. Simple as that! When Sportsmans Guide tries to charge your "card" it will be declined. That's it. He who laughs last laughs best!

The very best to all of you honest people out there.

Worst outdoor supply company I've ever had the misfortune of encountering. Took order

I emailed 3 times to find out my order status and each time I got a robot email saying “ don’t worry, we’ll get back to you”. BS! If I ever get an answer or the product, I won’t order from them again. Sportsmansguide took me to never never land: that is, never answer my emails and never got my product.

I have had a good experience with this company. When items are shipped, you get an invoice and a preprinted return mailing label. You have to order as soon as possible as quantities are limited. If you get in touch with a Customer Service Employee, remember, they are underpaid and over worked. They are ususally not trained well and some can be convicts in a prison system.

I had some issues on the 1990's where I had to return some items. I had no problems. I order mostlty military items. You will take a chance, so be warned when ordering foreign made items. I still order from this company.

Absolutely one of the WORST merchants…

Absolutely one of the WORST merchants I've EVER delt with. They can't get an order right - and - their website is misleading and WRONG - and they are NOT customer centered.

I ordered 4xl shirts. I could not get it over my head and the shirts measured out at medium. The shirt tags had been cut probably to remove the size. The shirts were stuffed in a plastic bag and a 4xl label was slapped on. The return has been a big hassle.

S G could only email the label instructions, no label? They are probably hoping I will forget about it during the big time delay. S G wanted me to pay return shipping for their mistake. S G stated they would snail mail, pre paid label.

Horrible customer service, Especially Rep: James and Leslie. cancels orders with no notification. Rude, unprofessional and unethical. I will order from somewhere else from now on, suggest everyone else does the same. These type of business do not deserve our hard earned money!

They shipped wrong item, then refused to refund my money. Don't walk, RUN away from this company. Shop elsewhere, they have terrible customer service.

I had my order canceled without them contacting me first. There was a question regarding my FFL dealer (for a firearms transfer) and instead of working with me, they just canceled my order. Then when I tried to re-order they wouldn't honor the price.

Very rude customer service and from my experience several of them are seriously undereducated and unable to think logically or comprehend what customers are asking. Sportsman's Guide often has great prices, but it's not worth the horrible service in my opinion. There are plenty of other online retailers with similar prices and much better service.

They may have a wide selection of items, but their customer service is cold, uncaring and is truly terrible! They claim to have the strongest guarantee in the business as they say, "Order with complete confidence! Your satisfaction is guaranteed, period," but I absolutely disagree as I was not satisfied with my order one bit and there is no such thing as satisfaction guaranteed, period.

They also claim to have a lowest price guarantee, as they say, "If you find a lower advertised price for an item we sell within 30 days of placing your order, we will refund you the difference. Proof of purchase and a copy of the retailer’s lower advertised price is required." Guess what? I did exactly all that, I already bought the item and showed them the proof of purchase and the retailer's lower advertised price and they absolutely refused to honor the lowest price guarantee that they claim to have, and then ignored me. Absolutely despicable as they did not stand behind their words one bit at all. They will not honor their words and their satisfaction guarantee is a lie.

If you shop with this company, know that their customer service is truly terrible and they will not stand behind the satisfaction guarantee that they claim to have. I was a Club Member of SPG and they did show me as a customer a single ounce of respect. 0/10 company. Despicable company that rather side with their money than with the customer and the guarantees that they claim to have. From my experience, I do not recommend this company at all. Worst customer service, ever! I shake my head at this company as it's probably the worst business I have encountered in my life.