Book Depository Reviews

About Book Depository

The Book Depository, found online at, says that they are the United Kingdom's largest online bookseller, that offers the largest range of titles in the world available to ship within 48 hours. 

Their website says that their goal is to make books "available to all," with 9 million unique titles and free delivery to over 100 countries worldwide.

How Does It Work?

Like any other online retailer, you can browse through all the titles they offer either by category of the type of book you are looking for, through The Book Depository's personal recommendations, or you can search for a book title directly using their simple search tool.

Cost/Price Plans

You do not need to be a member; their service is completely free for anyone to browse and the cost of individual books will vary based on what you choose to purchase. 


Refund Policy

In order to successfully get a refund for an item you have returned, you must first use their online form submission to get a returns authorization number. As long as the item is safely returns to their warehouse - with this authorization number - in new condition within 30 days they will issue you a refund of your original purchase price.

Customer Service Contact Info

Customers who have questions, complaints, or issues can contact The Book Depository by submitting them directly to the website or by emailing them at [email protected] Please include an order number when appropriate.


In general The Book Depository has a positive reputation online, though there does seem to be some frequency regarding issues with slow delivery of products without the option of tracking the shipping. 

Is It Safe?

There do not seem to be any complaints about safety associated with this company.

Competitors and Alternatives?

There are many different online retailers that offer wide selections of books, including well known retailer and others like
If you have any experience with this company or their products, please leave The Book Depository reviews below.

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5 ‘Book Depository ’ Reviews
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Perfectly satisfied with my order
February 14, 2021

I was looking for a book that I had always wanted to buy (Tessa and Scott) and I saw it advertised on book depository for a great price and without any shipping costs. I immediately sent in my order. I live internationally and the book arrived three weeks later, in perfect condition, in a heavy cardboard box. I was thrilled with the condition and the price, that is why I gave the service a five star rating.

Today I ordered my second book, hope this one will get the same service!

You risk receiving a completely different book than the one you have ordered after which YOU have to pay for the return
December 18, 2019

I will urge anyone considering using the site to completely avoid it - you simply risk receiving a completely different book than the one you have ordered after which YOU have to pay the return of the book, which in most cases will be close to the price of the book itself.

I ordered a book on the 25th of November and received it last Friday, 13th of December. After seeing that the book is completely different from the one shown on the website and included in my order confirmation, I contacted Book Depository who finally agreed to reimburse me for the book if I send it back to them, but they refuse to pay for the shipment back, which makes the whole reimbursement pointless as that means that I will effectively not receive any money back. This is simply a matter of misleading customers.

One thing is sending a completely different item than the one ordered, but another is to subsequently refuse to properly reimburse the customer.

This is simply an appalling and miserable way of "driving a business".

Kafkaesque customer service
August 15, 2018

Book Depository sent me the wrong book and had clearly mixed up my order with another customer's; his label was visible beneath mine on the package. I've been trying for several weeks to get either the correct book or a refund, to no avail.

Every time I ask whether the correct book has been sent, I enter the same customer service script where they tell me it was delivered; I explain that it was the wrong book; I answer a series of questions about the title I received, details of the order and the package, and my address; and they promise to send out a replacement, with no indication that they have done so yet. I've repeated this circus three times so far.

I am giving up. The other book I ordered took nearly a month to arrive anyway, and while they blamed USPS, the problem actually seemed to be with their shipping contractor Liberty Express / On Demand Mail Services. Book Depository (now owned by Amazon) seems too much of a mess to bother with again.

They also post fake five-star reviews on Trustpilot. Nasty company with bad-faith fake customer service; not the place I remember ordering books from in past years.

Beware. A lot of people haven't been getting books lately.
February 6, 2018

I ordered books from them in the past. I order something on Dec 6th. It didn't arrive by January 17th (as it said it would) so I e-mailed their customer service and was told that it would arrive until Feb 5th. I asked for a refund (only $8) and they told me I need to go to the post office and see if its there. Despite the fact that they have mailed books straight to my house no problem. I've been looking online and it seems like a lot of people are having the same experience. No books being shipped, stall tactics and no refunds. They either have lost access to books or don't have enough money to ship out all the orders. So you're really entering more of a lottery in which if you win you're shipped books for slightly cheaper than amazon. But more likely you're going to lose your money.

I'm okay, the amount of money I'm out was very small. But future consumers should be warned.

Porsche 912 50 years
January 28, 2016

The review is for the Book Depository..

The book is fine, in the end I had to get it from a small book shop.. infact I wished I had got it from them in the first place.. local and in stock..

That's the problem, stock!

Don't sell and keep taking peoples money for a book you clearly, don't have, don't stock and know it's a limited number of books run..

This was my first purchase from BD and it's also going to be my last..

it's all fine and dandy buying books on line but I have now had my fingers burnt. So sticking with a book SHOP! that has it in my hand.. call me old fashioned.... led on for months from them, it's processing, it's on order , it's coming ....oh it's not now.. Very poor... I am sure they have been good for other customers and their books but not mine :-(

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