Studypool, found online at Studypool.com, allows their members to post homework help questions whenever they need and receive responses and help by qualified and experienced tutors.
How Does It Work?
According to their website, the goal of Studypool is to give their members access to an online marketplace where students and tutors can connect any time of day so that homework or study help can be had exactly when it is needed.
To get started, all you have to do is create an account on their website and then post your academic question. When posting your question, you will need to provide both a time limit and a price range for what you are willing to pay so that the website can provide you with their recommendation of tutors and so available tutors can make a bid to answer your question.
Customers who don’t want to go with the recommended tutors are welcome to choose their own tutors based on their published reputation, which includes reviews, statistics, and profiles.
To become a Studypool tutor, applicants will need to pass a screening process and provide proof of education and identity, and once they are established as a tutor they will be placed in one of three tiers. The first is their Standard Tier, which is for all tutors who have passed screening and maintain a satisfaction rate of 85-90%. The Premier Tier is for experienced, high quality tutors that maintain a satisfaction rate of 90%-100%, and the Ivy League Tier is for tutors from esteemed universities with a satisfaction rate above 93% on questions over $15.
There isn’t necessarily a standard or set price for their services. When a student posts a question, they are required to tell the tutors how much they are willing to pay to have the question resolved. Tutors are instructed to be mindful of the budget and time limit, but may request a higher price or more time if they feel your expectations are unrealistic. The website says that the more flexible you are willing to be with both your time and your budget, the better your chances will be of getting good bids.
Students are also welcome to make a specific question as a “Study Emergency” in order to notify all top tutors about your questions and maximize its exposure on their site. Your question will be marked with a red emergency badge and your question will be bumped to the top of the listings to ensure it gets constant exposure from their tutors. All “Study Emergency” questions will be charged an additional $2.85, which will be added to your final payment.
Studypool allows all students to request refunds on questions they feel were not satisfactorily answered, and the company will then have full discretion to determine whether or not to award a refund.
To do this, they will review your tutoring session closely and determine whether or not the tutor provided quality help. If the tutor provided quality help, a refund will not be given. In order to best help them make their assessment, they ask that you provide them with as much information as possible, including screenshots of low quality, plagiarism checker results, and anything that helps the moderation team make a decision towards approving the refund.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by submitting them directly to their website through their Contact Us link.
This service actually appears to suffer from a serious complaint at this time, with a large number of customers saying that they believed they had a legitimate complaint about the quality of the response they were given, but their refund request was denied or actually was never responded to.
The lack of a response is far more concerning than a refund refusal, as it shows a serious lack of customer service and company ethics. Still, there does appear to be a number of customers who claim to be very happy with this service, so customers may want to try this service for themselves but should keep in mind that they may not be able to get a refund if they are unhappy with what they receive.
Competitors and Alternatives?
There are many other online tutoring services available online, but most of them are set up for full tutoring sessions in specific categories which take place over time, rather than simply answer a single question one at a time, so customers should consider what their specific needs are before looking for an alternative to this company.
If you have experience with Studypool or their products, please leave your reviews below.
Studypool Customer Reviews
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