Studypool Reviews

Studypool is a company that provides a number of services for college students including online tutoring, posting Q&A, course notes, and study guides.
How Does It Work?
According to their website, the goal of Studypool is to give their members access to an online marketplace where students and tutors can connect any time of day so that homework or study help can be had exactly when it is needed.
To get started, all you have to do is create an account on their website and then post your academic question.
When posting your question, you will need to provide both a time limit and a price range for what you are willing to pay so that the website can provide you with their recommendation of tutors and so available tutors can make a bid to answer your question.
Customers who don’t want to go with the recommended tutors are welcome to choose their own tutors based on their published reputation, which includes reviews, statistics, and profiles.
To become a Studypool tutor, applicants will need to pass a screening process and provide proof of education and identity, and once they are established as a tutor they will be placed in one of three tiers. The first is their Standard Tier, which is for all tutors who have passed screening and maintain a satisfaction rate of 85-90%.
The Premier Tier is for experienced, high quality tutors that maintain a satisfaction rate of 90%-100%, and the Ivy League Tier is for tutors from esteemed universities with a satisfaction rate above 93% on questions over $15.
Cost & Price Plans
There isn’t necessarily a standard or set price for their services. When a student posts a question, they are required to tell the tutors how much they are willing to pay to have the question resolved.
Tutors are instructed to be mindful of the budget and time limit, but may request a higher price or more time if they feel your expectations are unrealistic.
The website says that the more flexible you are willing to be with both your time and your budget, the better your chances will be of getting good bids.
Students are also welcome to make a specific question as a “Study Emergency” in order to notify all top tutors about your questions and maximize its exposure on their site.
Your question will be marked with a red emergency badge and your question will be bumped to the top of the listings to ensure it gets constant exposure from their tutors.
All “Study Emergency” questions will be charged an additional $2.85, which will be added to your final payment.
Refund Policy
Studypool allows all students to request refunds on questions they feel were not satisfactorily answered, and the company will then have full discretion to determine whether or not to award a refund.
To do this, they will review your tutoring session closely and determine whether or not the tutor provided quality help. If the tutor provided quality help, a refund will not be given.
In order to best help them make their assessment, they ask that you provide them with as much information as possible, including screenshots of low quality, plagiarism checker results, and anything that helps the moderation team make a decision towards approving the refund.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by submitting them directly to their website through their Contact Us link.
Reputation
This service actually appears to suffer from a serious complaint at this time, with a large number of customers saying that they believed they had a legitimate complaint about the quality of the response they were given, but their refund request was denied or actually was never responded to.
The lack of a response is far more concerning than a refund refusal, as it shows a serious lack of customer service and company ethics.
Still, there does appear to be a number of customers who claim to be very happy with this service, so customers may want to try this service for themselves but should keep in mind that they may not be able to get a refund if they are unhappy with what they receive.
Competitors and Alternatives?
There are many other online tutoring services available online, but most of them are set up for full tutoring sessions in specific categories which take place over time, rather than simply answer a single question one at a time, so customers should consider what their specific needs are before looking for an alternative to this company.
If you have any experience with Studypool or their services, please leave your reviews below.
Studypool Customer Reviews
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Do not use Studypool!!!!!
Pracitcal
Mesmerizing!
Studypool
That's right! You have 3 days to ask for any edits to modify an answer until you are satisfied with it.
Amber S.
Studypool Customer Success
Great quality and High professionalism
As a graduate student, studypool provides me a flexible mean to make some decent monthly earnings while I am still in control of other aspects of my life and career.
Being a tutor on Studypool, I have never look back and I am forever grateful for coming across this legitimate platform to help students/clients with solutions to their problems, and earn some good bucks.
Studypool operates with a level of transparency and professionalism that is way ahead of its competitors and I am rest assured that every effort I put in on the platform is worth it and will be duly rewarded.
Studypool is a great to get some extra income. Thank you for your review.
Amber S.
Studypool Customer Success
Why do the documents that I uploaded never get sold? They are all accepted.
Try it, Never Regret
Studypool has helped me improve my grades significant'tly. Initially, I thought it was a scam. However, when I engaged it, it turned out to be totally different. Their services are excellent and have experienced tutors. Also, they offer the best customer services. Whenever one is not satisfied with the services offered by one tutor, which rarely happens, and has never occurred to me, they can easily get another tutor who can handle their issues so well.
Michelle,
Princeton University
Thank you for your words. I am glad that you had a good experience on the site.
Amber S.
Studypool Customer Success
Studypool gives wrong answers on time
It's just frustrating to pay money for an answer on my physics homework then get a response like "kindly accept my bid now i will provide." Provide what? All i got was the wrong answer delivered on time.
I had to scramble on studygate to find the answer. I was lucky they were on time cuz i wasted so much time on studypool. Just glad I finally found a dependable website for hw help
Hello there, I’m Amber from Studypool. I’m in charge of Customer Success.
We apologize for the frustration you might have experienced on our platform. To clarify the inconvenience you posted, let me explain things further.
When posting a question on Studypool, you get a tutor recommendation whilst having the option of selecting a tutor yourself.
Unfortunately, we do not grant refunds once a tutor has been assigned, if the tutor has worked on a question. The tutor deserves the funds to be transferred if they actually worked on your question. If you go through, https://www.studypool.com/refundpolicy, you will find some reasons why we won’t grant refunds.
Next time, if you are not satisfied with a tutor’s work, you must file a Withdrawal Appeal. You can appeal after the question's delivery time has elapsed with as much evidence as possible on the question's page conversation board.
Although our investigations are thorough, if you give us your username and question link we can investigate further and explain why a certain decision was made.
Feel free to send this to me at [email protected] Looking forward to hearing back from you,
Amber S.
Studypool Customer Success
Horrible, Don't Bother
Pretty cool platform you can be a student and tutor
Hello my name is Amber from Studypool. I am in charge of Customer Happiness.
I am glad you’ve had a good experience on our site. Everyday we strive for greatness on our site and we are currently working on improving our user interface. We take all of your feedback into consideration.
You are more than welcome to continue using our site to post questions or answer questions as a tutor.
If you have any doubts, you can contact our Customer Service Representatives and they will gladly assist you.
Looking forward to see you on our site,
Amber S.
Studypool Customer Success