Communication was great - regular updates from the company via FB Messenger post-order through shipping and delivery. But when I responded to let them know they had not sent two of my items and one item was wrong - their communication became exceedingly slow. Finally, I was sent a one sentence response - "According to our shipping department, the weight of the packet indicated all the items were shipped." That is it. So I responded back with images of the packaging and products showing exactly what was in the package delivered. There was no way two additional pairs of slides could have fit in that envelope. Then I also sent them a scan of the packing slip showing exactly what their shipping department had included in the package - the packing slip itself showed they had sent only 1 of the 3 pairs of slides I had ordered. NO RESPONSE.
So, I sent the same information, images, and PDF copy of the packing slip to their email address. Again - a 1 sentence response: "Please provide an image of the packing slip." I had already sent them the PDF of the packing slip - TWICE.
I've asked for a refund of the items they never shipped. Not surprising that I've yet to receive any further communication from this company. They never even offered to correct the item they sent which was incorrect - despite that I sent them pictures of that too. If you don't want to lose your money to a company that won't own its mistakes, don't buy from Sleefs. I wish I'd read the other reviews before purchasing anything from them.