SkinStore.com is an online retailer for beauty and healthcare products which says they have been a trusted source of “the latest and most innovative clinical skin care and luxury spa products” for 18 years.
How Does It Work?
According to their website, the SkinStore.com website was one of the first available online stores to stock their inventory with dermatologist-created and recommended products which are available to customers worldwide. Today the website says that they carry more than 7,500 products in more than 250 different brand names across hair care, cosmetics, men’s, natural, and fragrances.
In addition they also offer a section of their website created for both men and women looking for either information or advice on how to achieve healthier skin and hair. This section is run by a professional esthetician consultation service, provided for free at SkinStore.com, and will include information on specific problems, conditions, ingredients, and more.
Customers can go to this website and search through their inventory by the categories into which they have been divided, including Brands, Skin Care, Cosmetics, Hair Care, Natural, Men, Gifts, Tools, Fragrance, and Specials, or by using their website’s search feature to find a specific product you are interested in.
As an online retailer of many different skincare and beauty products, the items that you find on this website are likely to vary widely in price, especially when you take into consideration various sales and promotional deals. That being said, the website does promise that any order which totals more than $49.00 will be provided with free shipping, as long as the items in your order qualify.
The website states that all purchases made at the online SkinStore are backed by a 100% satisfaction guarantee. This guarantee promises that if you are unsatisfied with anything you receive from their store, you have 30 days in which to return them.
They do ask that customers return their purchases with all the included “parts, pieces, printed materials, and accessories,” in the product’s original packaging, and customers are asked to contact Customer Service for a Return Merchandise Authorization before mailing your return in. Customers who received free samples with their order are welcome to keep them.
It is important to note that the website states that if you have an item that you are dissatisfied with that you would like to return after the 30 day window has passed, that you please contact their Customer Service team anyway as they would still like to help you in any they can.
Customer Service Contact Info
Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by phone at 888-586-7546 or by email at [email protected] or at [email protected], depending on your specific issue.
This company appears to have mixed reviews at this time, with many customers detailing positive experiences, an appreciation of their large selection, and happiness with the information available for free on their site.
Of the negative reviews which were available, unfortunately most of them expressed displeasure with the Customer Service team, who they felt were not sufficiently helpful when they experienced a problem. One comment that was repeated more than once as well had to do with being charged immediately for a purchase that was backordered significantly and which they didn’t receive for many weeks after they paid.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your SkinStore.com reviews below.
4 ‘SkinStore.com’ Reviews
I have made an order with Skinstore that included 2 beauty bags. They have divided this order in two so they could charge me for extra delivery. I paid for the tracked delivery. My order was sent with untraceable delivery and is now lost. I have sent at least 10 e-mails to the customer service and used their chat but first they told me to wait 1 month before they can help me, after that I was offered 5 dollars store credit for the order that they lost and they even started lying to me saying that my delivery was free. Hello, I have the receipts! They completely ignore my question about who will pay my delivery costs back and refund the order. This is the worst, completely ignorant customer service I have ever experienced and I highly recommend never to do any business with them.
Terrible in every way. A Time Suck regarding returns on damaged expensive product.
I would give them negative stars if I can. I place an order with them previously, several months later an item from a company (THG) I don't recognize came to my house. After doing some digging I realize they are owned by the Skinstore. I contacted Skinstore and asked for a refund. Brittnee kept telling me it's a gift and then wanting to see an image of the credit card charge. I asked her to send me an email because I cannot find an email address for Skinstore. She sent me an email, but it's one of those emails that you can reply to. So I digged around and sent a reply to [email protected] No response, so I contacted them again after a week. This time I spoke with Sinead, Sinead said the email address is no longer valid (why put that on your website if it's not valid) and that I must email them by creating an account with them. So I do that, I compose the email using their online message service, and I keep on clicking send. They do not receive any emails....No problem with placing an order, but the moment something else happens, nothing seems to work. I had to call my credit card company to dispute the charge.
Had ordered from SkinStore for years and they were very good, no problems. Recently they were bought by something called The Hut and have really gone downhill. I ordered two items in September but only one arrived. I contacted them and they apologized, said they were sending the second item ASAP. It never arrived. Now they want me to sign an affidavit swearing I didn't receive the second item, but this is impossible as I live in the UK. Their tracking shows my second item is stuck somewhere in the US but they won't give me a refund. I complained to my bank and they are opening an enquiry. This company is truly dreadful and I hope nobody else has to go through this experience. They should be shut down and I think they would be banned from trading in the UK, but the US has less consumer protection as far as I can see. Beware!