You may also be interested in
SkinStore Customer Reviews
Sort Reviews By:
Very disappointed with this site! Made 2 orders. I was immediately charged for the delivery of $ 15 from each order. For a week they wrote that they could not send the goods, because they were not in stock, wait. A week later they closed the orders, and the money for the delivery was not returned. wrote them more than 20 messages, but the money was never returned.
Received USED product- will not refund
Customer service makes you jumps through hoops to request a return. I received an eye cream that arrived USED. The eye cream has a human looking hair strand under the sticker seal. Gross! Customer service made me message them several times when I requested a return, giving me the run around. I even sent them a picture of the item twice and still am unable to return.
They make it as difficult as possible to return the item. I’m never ordering from SkinStore again (or the affiliate companies such as Dermstore and Look Fantastic, which are owned by the same company as SkinStore).
I also experienced a similar situation with Look Fantastic (received an expired sunscreen), and again, customer service made me jump through hoops to return. Sadly, I’ve been a customer of Dermstore for over a decade too.
Spend your money elsewhere, thank me later!
Worthless costumer service. They will not accommodate refund or offer replacement of a product you never received!
Sells fake products
I am a long-time user of Perricone MD Face Finishing & Firming Tinted Moisturizer SPF30. Although I usually buy straight from Perricone or a department store (e.g., Macys, Neiman Marcus), I was sucked into an after-Christmas sale at Skin Store to stock up on skin care basics.
Big mistake. The Skin Store Perricone moisturizer is an *obvious fake* (despite realistic packaging). Buyer beware.
You will never receive a refund
After they finally decided to ship my items, I ended up needing to return one. Oddly enough, "it never made it back to their warehouse". After reading MULTIPLE reviews and plenty of sites, this seems to be extremely common. I am out over $200 because they can't get their crap together.
Horrible experience! Do the research for yourself if you don't trust mine. I'll continue to warn on every site that I can. I'm disgusted that this website can still run.
Worst customer service ever.
I have been trying to get a refund for a defective product Skinstore sold to me for a month. I’m not going to go through the shenanigans they put me through just to get them to authorize a return.
On Oct. 9 they told me my refund had been processed. But I didn’t receive it. Today, Oct. 21, I’ve been told that the product has not arrived from the warehouse (?), and that until it does, the refund can’t be processed. When it is processed, it will take 14 days to get my money back. Unbelievable.
I wish I would have seen these reviewed…
I wish I would have seen these reviewed before I purchased from them. I bought NuFACE through them. It was about $360 and that included a 15 percent discount. The very next day they were offering 25 Percent. They would not give me a credit for difference. They are impossible to get in touch with. In addition, cream was never with product. Would never purchase from them again. This was my first and last experience with them!
BEWARE OF SCAM
Order number: 212245782
Read all the tweets directed at them on Twitter. It's a scam.
You will never get your package nor refund. If you do get a package delivered, it won't be the products you ordered. Just read the tweets on Twitter, it says it all. And they conveniently do not have a customer service phone line.
What's even more baffling is the complete absence of credibility: in a Twitter DM I am being told my arrive will arrive in a few days (mind you my order is now a month old) while on their website, their customer service representative tells me through message that the parcel was returned to them.
They asked if I want a refund, I answered saying I do. Then they magically stop answering again. After following up for the umpteenth time with them, another customer representative says she's still waiting for me to confirm whether or not I want a refund. It is an obvious pathetic attempt to stall a customer to not issue a refund.
What a joke of a company/website.
Thank god i only spent 30 dollars, some people are being scammed off of hundreds of dollars!! Shame on you for scamming people!!!!!
User's recommendation: SCAM! DO NOT ORDER FROM THEIR WEBSITE!
Product or Service Mentioned: Skinstore Customer Care.
Monetary Loss: $38.
Preferred solution: Full refund.
SkinStore Cons: Do not stand behind customer, Customer service and no liability, No refund, No response on their website, No response on their twitter account.
Do not buy from skinstore.com under any circumstance
Stay away from skinstore
I called them to return a product and they told me i couldn’t return it because it had been opened. Wait what? They sell skincare! Of course someone would open the product. So even if you have a reaction to the product, they will not let you return. They keep telling me that they are sending it to another department for review and have sent me the same questionnaire twice and it is two months later and they are still giving me the run around. Worst customer service ever.
This site should take down your review saying they have a return policy because they don’t.
Yes this is a horrible company.
Worst customer service ever
Run As Fast As You Can!
I would give them negative stars if I can. I place an order with them previously, several months later an item from a company (THG) I don't recognize came to my house. After doing some digging I realize they are owned by the Skinstore. I contacted Skinstore and asked for a refund. Brittnee kept telling me it's a gift and then wanting to see an image of the credit card charge. I asked her to send me an email because I cannot find an email address for Skinstore. She sent me an email, but it's one of those emails that you can reply to. So I digged around and sent a reply to [email protected] No response, so I contacted them again after a week. This time I spoke with Sinead, Sinead said the email address is no longer valid (why put that on your website if it's not valid) and that I must email them by creating an account with them. So I do that, I compose the email using their online message service, and I keep on clicking send. They do not receive any emails....No problem with placing an order, but the moment something else happens, nothing seems to work. I had to call my credit card company to dispute the charge.
same thing happened to me...