SkinMedix is a website which claims to be “your source for low prices on the world’s leading anti-aging cosmeceuticals” which are cosmetic skincare products normally only available at a doctor’s office or high end spa.
How Does It Work?
SkinMedix.com says that they were founded in 2001 by a pharmacist and a plastic surgeon who were bothered at the high prices people were paying for cosmeceutical products they needed.
To solve this problem, they created a website which features “only the most sought-after, popular, and effective” cosmetic and skincare products on the market today, which have been sourced directly from the manufacturers themselves and are guaranteed to be authentic.
Like any other online retailer, customers are welcome to go to their website and search for specific items they are interested in using their search feature, or customers can go through their inventory by brand name, like Dermalogica, Murad, SkinCeuticals, Obagi, iS Clinical, SkinMedica, and many more, as well as the ability to shop by type of product, like Award Winners, Eye Treatments, Skincare Kits, Organic Skin & Hair products, Skincare Tools, Sun Protection, and much more.
With such a wide range of products to choose from, there is really no way to quote a single price range or a static price range. It will change depending on the types of products you are looking for, as well as whether or not a sale or promotion is taking place at the time you are shopping.
Because this company sells products which are compromised when they are opened, they are unable to provide their customers with an overarching, general Refund Policy. Instead, if you receive a product that is damaged or defective, you must contact them as soon as possible to explain the problem your product had and to receive instructions for returning the item.
Unfortunately, this website and company cannot be held responsible for how a particular product reacts with your skin, so they “strongly recommend” their customers consult either a physician or a skin care professional to get an analysis of your skin type and sensitivity level before you purchase any product. No refunds can be given because a product reacted badly with your skin.
Finally, customers who return products that simply have damage packaging while the product itself is in fine condition, or customers who “refuse” to accept delivery of a product will be charged a 25% restocking fee.
Customer Service Contact Info
Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by phone at 888-888-3462, by email at [email protected], or by submitting them directly to their website through their Contact Us link.
Unfortunately this company does suffer from some common and troublesome complaints from their customers which deserve to be noted by potential customers.
Most of the complaints had to do with receiving products that were wrapped in generic packaging and not in the authorized, sealed packaging of the company, making it impossible for customers to check expiration dates and making it very difficult for customers to feel like they were getting an authentic, trustworthy product.
In addition, some customers said that some of the brands sold on this company explicitly tell their customers that SkinMedix is an unauthorized dealer of their products, though these claims have not been independently verified.
Competitors and Alternatives?
Beauty products, skincare products, and cosmetics all exist in a very competitive industry, with many different retailers which promise good prices and authentic products, including Sephora.com, DermStore.com, and many others.
If you have experience with this company or their products, please leave your SkinMedix reviews below.
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2 ‘SkinMedix’ Reviews
This site advertises as if it sells genuine items and even claims they are "guaranteed authentic." But they do sell counterfeit items and you can't contact customer service because it's just a recording telling you to email them... and of course, they never email back. In effect, they have no Return Policy because they never respond to requests for Returns or Refunds.
If you insist on ordering from here, only use paypal. If the product is fake, you can file a claim with paypal and get your money back [I did]. That's the only good thing about them never responding to emails.
I also posted a bad review of the product but it never showed up on the site. Instead a glowing review with a different name showed up with a 5 star review, lol.
Total rip off artists.
I ordered PCA pigment gel. I then read all the negative reviews about the company and emailed the company requesting cancellation. To my surprise I was informed the negative reviews were false in order to extort money from the business, persuading them for payment to remove false negative reviews. However, as I intended to use the product on my face I was unwilling to take the risk and requested cancellation and a refund. To my amazement I was refunded immediately without any hesitation. Contradictory to what the reviews claim.
I received nothing but professionalism, efficiency and outstanding customer service from this company. Also contradictory to what the reviews claim.
I then researched the company and discovered they have an EBay account which stated 100% positive feedback since 1999! As a result I placed a new order and received the item within 10 days (I’m located in UK)
I highly recommend this company.
Although I can’t comment on the product itself as I’ve been using it less than a week due to the hot weather, the item was beautifully and carefully packaged and sealed. If I achieve my desired results I will no doubt be a repeat customer.
In order to further support my experience with this company I can provide photos of the product I received and emails exchanged.