SANESolution Reviews

( 31 reviews )

SANESolution markets a line of nutritional supplements, online tools, resources, and coaching related to weight loss. 

The company, founded by Jonathan Bailor, originated as a not-for-profit research project to explain why some people eat 6,000 calories per day and stay slim while others eat 1,200 calories per day and struggle with their weight.

After over 10 years of analyzing more than 1,300 studies, a SANE video went viral which led to endorsements from medical doctors at Harvard, Mayo Clinic, and Johns’ Hopkins.

Products and Ingredients

CEO Jonathan Bailor leads SANE Solution, which is home to coaches, developers, designers, researchers, and counselors in 11 different time zones. The goal is to provide everything you need to eat more, burn more, and smile more.

The first step to starting your personalized weight loss plan is to join a free webinar class. Once you are a member, you will get access to:

  • Live Coaching 
  • Video Training 
  • Over 1,400 Recipes
  • Monthly Books
  • 24/7 Personal Coaching
  • Patented Tracking & Tools
  • Best-Life Library


Members can get immediate answers to all of their weight loss, fitness, and health questions through SANE Solution's 24/7 Instant Answer SANE Concierge Service™, SANECertified™ Coaches, and new friends in the Private SANE Online Support Group.

The SANECoach™ mobile app provides instant guidance after every meal on how you did and what to eat next.

It works on iPhone, iPad, Android, desktop, laptop, Windows Mobile, even on most Kindle devices. Other patented tools allows you to see exactly how close you are to reaching your goals and see exactly what to eat next to lose the most weight deliciously.

Customer Reviews & Complaints

SANE Solution has been endorsed by top doctors at Harvard Medical School, Johns Hopkins, UCLA, and other best-selling authors.

The weight loss approach has also been featured in New York Times, Time, The Wall Street Journal, NBC, and USA Today.

Critics of the SANE Solution disagree with statements such as avoiding "non-SANE" foods such as vegetables and whole grains.  Some people did not trust how the referenced studies were presented.

Customer Service

Contact SANE at (347) 979-1735 or [email protected]. Follow company updates on Twitter, Facebook, YouTube, and Pinterest.



Half day seminars normally cost $397.00. Sometimes it is offered for free during limited periods.

Competitors and Alternatives

There are many effective weight loss plans that provide helpful resources including The Paleo Diet Playbook,, The Primal Blueprint, Eat to Perform, and Nutrisystem.

Where to Buy?

You can gain access to all of the tools and resources on

If you have any experience with SANESolution or their products, please leave your reviews below.

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SANESolution Customer Reviews

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Expired merchandize sent to me.
August 13, 2023

I order this product and start taking in July, the day I received the product. I have been on it for 3 weeks and have not lost weight but gained weight. I checked the expiration date on the bottle, and it said 06/2023. I was sent old merchandise the lot is 44788.

July 2, 2023
Ordered product, hoping it would work! After doctors advice, had to stop as it contained magnesium, can’t use! Ask if i”I could return all unopened, except 2 opened, yes, I can only get Store Credit, they have nothing I can use, so I’m out of $$$ Company policy,I’m stuck with the order, why send it back? Offered MBG, didn’t work. Not pleased to work with!

SANESolution is a Fraud & will steal your money.
January 2, 2023
This company deserves no stars. I just clicked on an ad for SANESolution and before I even got to the point of entering my private info, like my bank acct. #, they charged my acct. $54.95, and I got out of it before this point. What a scam. DO NOT LET THIS COMPANY STEAL YOUR MONEY!

The company, in essence, "steals" your money.
November 22, 2022
DO NOT buy anything from this company. I had started the process to order and changed my mind before completing the process. The company charged my account even though I did not "check out."

July 24, 2022

I called Dr. Kelesidis's office and they do not know who Mr. Bailor is. This is not backed by any Harvard doctor because it is all bullshit. The Dr he mentions who supposedly backs the program does not and neither do any of the others. Dr Kelesidis didn't go to Harvard.

Mr. Bailor may have read a little, but not 1300 studies as he doesn't understand how to interpret anything medical related. Do your research. This is some idiot that sucks people in with marketing and sells public information that is basic.

I would caution you on taking any supplements as you have no idea what synthetic crap they contain. Just a money making weirdo scheme. Don't be stupid.

SaneSolution with not replace $250 worth of product we did not receive.
April 26, 2022
Ordered $250 worth of product but never received it. Contacted Customer Service they gave us a claim form to send them. Next day an email arrived saying they denied the claim. Called customer service and they said the decision is final - they will not replace the product (again, we did not receive the product). DO NOT DO BUSINESS WITH THIS COMPANY.

Doesn't Work - Their "Guaranty" is a Joke
November 6, 2021
Lying liars - this stuff does not do what they claim, and then when you want your money back (because they say it is "guaranteed" they pull out the oldest trick in the book: "you didn't read the fine print - you have to return the empty bottles to get a full refund."

FrankSwart November 07, 2023

Their guarantee says it's a full year cash back guarantee. I ordered a full year's supply only to find out that you have to request your money back within 90 days, or accept a store credit for more merchandise that doesn't work. That to me is not a money back guarantee. The store credit has an expiration date as well, and it's far less than a year. I'm out $372.00, and I'd call this a scam.

October 23, 2021
I was going to sign up but when I saw all the crap you have to do I decided this is not for me. Read the book so that will be good enough. Don't need all the hassle you have to go through and the stuff they want you to buy. Money making SCAM.

Very unhappy customer
August 11, 2021

I ordered back in may, I payed $80 for the package that has not been received. I contacted them and they say the package was delivered. They told me to contact dhl then dhl told me to contact usps. I contacted them and they tell me the package was returned to sane solutions. I call sane solutions and they say oh yeah it was returned to us after all...

A refund of $40 not including the shipping for the products that I did not receive. I call back ask to speak to the supervisor they give me an email address, how infuriating!

Product quality doesn't even matter, customer service is horrible
August 5, 2021
Be careful if you choose to get into their SaneBucks program. They only give you 30 days to use them and that fact is hidden at the very bottom of the web page under their copyright with an *, but there is no * to indicate you need to look for that, nor any terms and conditions stated up where you select them. If you don't use them, they will literally keep your money and provide you absolutely no value in return. I asked for them to simply give me the value paid instead of the double dollar amount (like Groupon does if a voucher you buy expires) and they said no. I asked to have my claim escalated, nothing happened. Don't even deserve 1 star.

This is a scam and a waste of money
May 29, 2021

This is a scam and a waste of money. I ordered one bottle at the beginning of May, which has still not been delivered. The excuse is that COVID-19 is delaying orders from the US to Canada. I have received other items cross-border that weren't deemed essential services, so this is just an excuse.

When I said that I was going to contact my credit card company due to non-receipt of product, the customer rep Patty C. said it would be a fraudulent claim, as they were helping me. How? By bombarding me with SPAM and ignoring my requests as to why I hadn't received a product?

RebeccaBlaney August 11, 2021

I am experiencing the same problem right now I was given the run around and they will not give me a full refund I’ve been waiting since may 26th. Only after contacting dhl, usps and then sane solutions twice I find out the package was returned back to them

March 22, 2021

I just checked my credit card and there are charges from Sane Solutions in the amount of $1,102.77! I don’t know how or what they are charging me for but I certainly did not order that much product.

I ordered THREE BOTTLES OF VITAAE not what they are showing!

S96301x3 3 Bottle SANE Vitaae - N 1

S96301x3 3 Bottle SANE Vitaae - N 1

S96101x2 2 Bottle Luminae - $97 1

I did not order these products:

S96201x3 xx - Viscera - Count : 3 Bottles

S96201x3 xx - Viscera - Count : 3 Bottles

I have contacted the company and asked why I was being charged $1,102.77 but they just said I must have ordered all of the above products. I only placed an order for THREE bottles of Vitaae.

There is no way I would ever pay $1,102.77 for any amount of these types of products. I asked them to credit back the charges on my credit card and they said they have already been mailed out and I will have to wait and then return them. That means I have to carry that amount of over $1,000 on my credit card and then wait for them to receive the products back and then credit back the amounts they over charged me.

I am 78 years old, have just been diagnosed with a brain tumour, my 85 year old husband is still in the hospital after having another heart attack!!!! Wouldn't you think that a large company such as this would just do the right thing and refund my money!!!! Imagine $1,102.77 for three bottles. I will never purchase anything from this company again and I advise you to think twice before ordering anything from them.

Does this company even have a heart???? I don't think so!!!!!!!!! BTW I still have not received any products yet!

RhondaAnthony Mba BSc July 28, 2021

I felt frightened when I noticed the onslaught of emails from this company just because I chose to order three bottles of Viscera-3 and take an offer of two bottles of Luminae. It was exciting enough to know I could finally see some results with my swollen gut ...and I did!! However, the feeling of fright was intensified when I received an email notification of their intention to auto-charge my debit card over $500 for another shipment of the products!!! I did opt to receive regular shipments of these products from them!!!The best thing to do if you see messages such as those I have specified coming to you is to contact their customer support and demand a cancelation of the unauthorized shipment! It's how I was able to avoid being charged!!

RhondaAnthony Mba BSc July 28, 2021

*I did not opt to receive regular shipments!!

February 20, 2021

Bought into the sales pitch and followed the advice on how to use Vitaae tablets for 6 months. Have lost no weight - if anything put it on - no 'sharpness of thinking' - it had no effect at all. I rang the company and they said I could only get a refund after 90 - so how can you tell if it works ?

Then they said you can get a 'refund' after this if you send back all the empty bottles (at your expense I guess) - I threw mine away. The 'refund' they will give you is in vouchers for more of their products - so no refund just more snake oil. This is all in the small print - as legally it has to be - but a far cry from the 'money back guarantee' they advertise when buying - never again - bad advert for America and Americans

November 3, 2020

I contacted the company for a Refund the Weight Loss Pills and Memory. The Man was very polite and easy to deal with. He told me to send it all back and they would refund my money within three days of the products return

One positive input.... Kind of :-)

Don’t waste your money
October 20, 2020

I finished 2 bottles and it did nothing for me so, I wrote that on one of his fb posts and he said to call and they’ll take care of me so, I did and it was a joke! They weren’t going to give me my money back because I threw away the empty bottles even though they had a record of my purchase and he wasn’t going to send me 2 bottles to see if it would work if I took it for a longer time.

He basically wanted me to buy another 2 bottles at the advertised price and when I went back on fb to write about what happened, he deleted my comment!! Don’t buy this product!!! Don’t waste your money!!

Dr. J November 19, 2020

I have to wonder why anyone feels the need to spend an hour browbeating prospective clients. However, Jonothan Bailor does by repeating and repeating the same things over and over as if everyone listening, be it American's, Australian, English, Spanish, Mexicans, Germans, or others must be really STUPID. Especially, when he could trust the people reading about it to make their own minds up. However, having just read the earlier reviews I'll be amazed if my comments survive it that far. Mind you my daughter has a website so it will get there somehow but wish me luck?.

Master class is nothing but an advertisement!
July 14, 2020

I just spent three hours listening to the SANE master class. It was definitely not a class! It was a 3+ hour infomercial! At the end of the infomercial, they wanted to sell you a package that costs over $1,400! It's a waste of money. If you're interested in the program, it's cheaper to just buy a used book at the bookstore.

I was severely disappointed! I wasted 3+ hours expecting to learn something and get access to their program for free! All I got was a stupid graph that was interactive when you put in the number of veggies, protein, and fats that you can eat. What a waste of time.

Princess D July 20, 2020


Delores J September 11, 2020

I take Vitaae and at age 71, I've seen incredible results: more energy, better focus, feel better, and my memory HAS improved. I am curious about Visceral 3 though. I have belly fat and Vitaae was supposed to get rid of that, but it hasn't, so I ordered the Visceral 3. I start on it tomorrow. I'll let you know.

Dr J November 19, 2020

Good Luck, look forward to hearing about your results.

July 8, 2020

I am sitting here in front of my computer listing to the gentleman telling me about this wonderful way to full gut health, I opened up another page to read the reviews and what a eye opening step that was. All 1 star because they have to put at least one to let you know how feeble this person is.

He just goes on and on verbally trying to convince people how it is the magic bullet to cure and how it cures the whole problem with leaky gut problems. And these reviews are numerous regarding you ever getting aa refund should you fine it is not doing anything to aid you health. They do not refund your dollars.

Angie July 24, 2020

You definitely dodged a bullet! He will say anything to prey on your health fears and then promise you the cure. If you buy any of the "programs" you are just buying sh**. The recipes are just copy and pasted from online with the "bad" or "insane" ingredients swapped out for "sane" ones whether the recipe works that way or not. The pics are just dumb stock photos (as are most of the photos on the site). If you do not see results (which if you do will be VERY temporary) you will be accused of not doing the diet right or not doing the exercise right Don't bother trying to get your money back- they will not let you! The "coaches" you are promised are just hyped up sales people trying to get your money. The "products" they tout are ridiculous! They do NOT deliver what they pay for. Oh and guess what, they won't give you your money back for those either! They will try to convince you to buy more! Do not trust this company. Everything they say and do is a lie!

Totally unethical company - don't honour their money back "guarantee"
March 3, 2020

I listened to the video Jonathan did, explaining how the Vitae works to help with anti-aging, brain health, and other age related issues, including metabolic issues. I purchased a 6 month supply of Vitaae, spending $328.95 US which converted to $443.80 CDN paying through PayPal. Because of the passionate way he spoke and their “1-year guarantee, no questions asked” policy, I felt comfortable doing so.

Move forward 5+ months and I am seeing no difference. I still have brain fog, I still have to fight like crazy to lose any weight (isn’t a healthier metabolism supposed to help with that?). I’ll be the first to admit that I’m not perfect when it comes to eating clean, or SANE as they call it, but I have worked really, really hard. My joints are deteriorating even more and I have more health issues than I did when I started using Vitaae.

I continued to try, hoping that my body would eventually begin to respond, like all the people who’s glowing reports the company has posted, continuing to believe that a “1-year guarantee, No questions asked” meant exactly that. After almost 5 months, I decided to call in my guarantee. I’m not saying Vitaae is the cause of my deteriorating problems but I am saying it has NOT helped.

When I asked for a refund I was not surprised that they asked for a short call with a customer representative. After all, any company would want to see how they can improve service to their customers. However, I was very upset to find that the guarantee is NOT VALID unless I saved my empty bottles. WHAT?

In the emails I received confirming my order and shipping date, in the papers that came with my order, there was NEVER any mention of saving empty bottles, NEVER a suggestion to read the FAQ page – I guess that’s where they hide the small print trickery details to avoid honouring the guarantee. I am extremely upset, I will never purchase from this company again, and I hope my experience will help save someone else from wasting good money on a useless product.

I obviously did NOT save the empty bottles – we recycle, so they went into the recycling bin. They need to set aside the asinine requirement and refund my money ASAP. I find this a very unethical way to do business and hope to help other people keep from falling into this trap.

June r June 20, 2020

I am on a product called viscera-3, have been using product for a week and have not experience any relief as was promised in add. I hope they honor refund..

Songsinger September 04, 2020

I completed the 3 bottles with no success. They do not "refund" the money. You may get a credit for another product,

but only if you "prove" you followed their plan and return the empty bottles.

Dr J November 19, 2020

And How Do They Expect one to Do That! Just shows it's a hoax.

doesn't work
December 20, 2019

I was hoping program would work where nothing else has. Unfortunately it didn't and they don't honor refunds. Wish I had seen this review sight before purchasing.

First they tell you you once you watch the 1/2 day master class you have a $100 gift card that can be used for the program but they never deduct it from purchase price. Program cost $1497 and supplements $299.95 I tried requesting refund and they refuse to give it to me because I did not talk to a coach regularly.

I work two jobs and don't have time and don't see point if following program. Please learn from my very expensive lesson...don't purchase!!!!!!!!!!!!!!!!

Anonymous September 11, 2020

someone should start a class action lawsuit

Dubs November 10, 2020

I SO agree!!! A class action suit is NEEDED!

Dr J November 19, 2020

I couldn't agree MORE. Get together guys and get your money back.

Thank you to all those you have posted.
October 13, 2019

If it were not for all these posts i would have been the next victim to be sucked into this scam. I can't believe how such companies can play into the vulnerabilities of people and give them hope to improve which ever the issue might be such as weight loss, to brain inflammation, to dementia etc.

It pays to do research!!!

Mildred March 03, 2020

You're the lucky one! Glad you checked first!

Shirri April 19, 2020

I'm glad you ladies posted what you did, I almost got sucked into the same thing.

Jenn August 27, 2020

So thankful for all of these comments!! Thank you!!!

Karen September 03, 2020

I was seriously considering this program too.... until I read all the reviews, which I am also grateful for. One day ALL these con-artist people will stand before God and account for their lies and deception to steal money from innocent victims !!

Joyce September 16, 2020

Thank you for all your comments, I was also considering buying this product know that I have read these I will not, it is sad how low these people will go to get your money, if their products really worked they would honor their promises and refund your money.

Adrienne September 28, 2020

I learned long ago to check out the comments of people that have used this product and I'm not surprised to find out this is just another hype product that doesn't work. The word guarantee is obviously frought with their definition of "no money back@. Thanks for all your comments.