Several months ago, I tried the Reimage Repair and then purchased it to fix my "problems." After the fix, the PC seemed to work much better so I was initially satisfied.
Then, a week ago, ransomware (mail.ru) hit my PC, forcing me to wipe my boot drive, reinstall a purchased copy of Windows 10, scanned my hard drive with anti-virus, and began to reinstall all my apps.
I reinstalled Reimage Repair (it was the third app I installed) and since I owned a license, tried to enter my purchased license. The program stated that my license key was invalid and instructed me to send an email requesting a license key. After unsuccessfully attempting to enter the emailed license key three times, I called Reimage Repair's number (888-221-6003) displayed at the top of their program.
Emmanuel answered the phone and agreed to help me with providing a valid license key. I sensed right away that he was using social engineering techniques wanting to know about my PC technical skills and explaining how intrusive malware can be. I also heard much background noise wherein others like Emmanuel were talking to customers.
I explained that I very recently wiped my drive, reinstalled a fresh Windows 10, had scanned the hard drive with anti-virus after installing Windows 10, and was merely reinstalling Reimage Repair. He ignored my requests to provide me with a valid license key for the Reimage Repair I purchased previously.
Wanting to see what he was up to and knowing that I was going to wipe my hard drive and reinstall Windows 10 after the phone call anyway after sensing that he was up to no good, I let him install LogMeIn123 and remote connect to my PC for him to "demonstrate" exactly what was wrong with my PC. Mind you... this was a clean install and there was little he could do. Besides... I do my own PC hardware work and was looking for an excuse to replace my 4-year old machine although the hardware has been significant'tly upgraded. lol
Well, he tried to demonstrate what was wrong but since he had little to review (only two other apps plus Windows 10 were installed), was having difficulty coming up with examples.
Then, the real reason for his efforts was finally revealed. He told me that I need a senior systems engineer to scan and fix my computer and it could take 1-2 hours. Of course, I could sit in front of the computer to observe and learn but that was not necessary. Obviously, additional charges were needed. He opened Notepad and typed a line for 1-year, 2-year, and 3-year costs to fix and maintain my PC, and... wait for it... provide me a subscription to McAfee. The cost was $200, $300, and $400 respectively. I told him that I prefer Avast Premium and already have a subscription. So he removed McAfee from the "offer" and changed the cost to $100, $200, and $300 respectively. For those of you who have ever been exposed to aggressive sales techniques, this should sound familiar. I told him that I was confident in my PC technical skills, did not need their services, and again requested that I be provided a valid license key for the program I purchased a few months ago. He continued to press and told me that since I was a valuable Reimage Repair customer, he could offer me a 1-year service for $60. I declined, repeated my request for a valid license key, and stated that if he could not provide it, I wanted a refund for the remaining months on the subscription.
At this point, I quickly terminated the LogMeIn123 connection resuming control of my PC. (I know, I know. I should have never given him control but remember I wanted to see how far they would take this. After all, what did I have to lose except a few bucks on an app or a new PC that I was coveting?) Terminating LogMeIn123 seemed to rattle him. With a strong voice, I repeated my request...provide me a valid license key or a refund. Emmanuel told me that I would receive an email with a valid license key. I told him that I wanted to remain on the line until I received his email but he wanted to get off the line. He told me that I would receive the email with 24 hours. We hung up.
In about 10 minutes, I received his email with the valid license key. Guess what? It was the SAME LICENSE KEY I received earlier via automated emails. Wanting to see if it really worked, I typed it into Reimage Repair. You guessed it... the same key worked.
Obviously, Reimage Repair has developed a scheme wherein if a past subscriber reinstalls the app, the key is deactivated causing the subscriber to call "customer support." Now that they have the subscriber on the line, they try to reel them in with promises and requests for additional charges. This may be criminal but at the very least is extremely unethical. Caveat emptor.
BTW, after checking the valid license key, reformatting my hard drive, reinstalled Windows 10, and removed all traces of the Reimage Repair app from my office.