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Pawtrack Customer Reviews
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Biggest Piece Of S**** Company There Is
I would give them 0 stars if I could. This company should be forced to refund everyone they have sent their product to. It doesn't work. Customer service is non-existent and they steal from your credit card annually despite emailing them to cancel and speaking to banks to try and stop the. AVOID AT ALL COSTS.
Shoddy tracker, terrible service, beware app subscription
I have to give one star as there isn't an option to give zero
I have to give one star as there isn't an option to give zero, which is what this product and the company deserve.
The product is useless DO NOT BUY. It doesn't track the collar at all. I ordered 2 collars for our cats and to test them took the collars with me for the day. The software didn't track the movements and showed both cats at home when in fact the collars were 60 miles away.
They simply don't work and the only thing worse than the collars is the customer service. It took weeks for the matter to be resolved which ended in me returning both collars (after many replacements which also didnt work) and received a full refund.
This was a year ago and they have now taken the subscription again despite it being cancelled. I have sent numerous emails which have been ignored and am now waiting to take legal action against the company so that I can get my money back AGAIN!
Do yourself a favour and stay well clear of this product.
Shipping took 3 weeks and when the collar arrived and we tried setting it up, the app kept prompting us to pay for a yearly subscription that we already paid for.
We decided the collar was way too big for our cat so I emailed them for shipping information to return the item. I didn't hear anything back, so over the course of almost 3 weeks I've sent 4 emails to which I got not a single reply.
Don't that I'm unhappy with the product and want to return it and get my money back. Will be taking legal action against this company if they do not answer my last and final email.
Do not buy
Worthless, dishonest company and useless product…
My husband researched and wanted to try this Pawtrack product, since we were having issues with a newer version of Whistle GPS. (The older version was better, but they phased it out.)
Even though Pawtrack did respond to customer service requests via email, their App and product would never connect. My husband, who is in IT, never could get it to work, even though they provided assistance.
Finally, I was told in order to return the products, we would be responsible for the fee to return to a New Jersey warehouse. I used USPS and sent them a photo of the receipt (email). It listed the tracking number on the receipt and I even checked to make sure the item was delivered and then checked the credit card for a refund and it showed as pending online, but then I never went back to double/final check.
Now, a year later, the Pawtrack company is trying to charge another annual subscription fee, in addition to the fact they never refunded the one from last year, nor the price of the 2 GPS units!
STAY AS FAR AWAY FROM THIS COMPANY, (IF THEY ARE EVEN IN BUSINESS ANYMORE) and use a different, legit, honest, reputable company.
Do NOT Purchase this Product!
Do NOT Purchase this Product!
This is a VERY poor product from a VERY bad company. To begin with the GPS tracker, of which I purchased two, did not work properly. The tracking app was poorly designed and the battery wore out after just two hours of use.
After much effort I was able to contact their technical support which was next to useless. It was not possible to call the so I had to rely on email support and they basically left me hanging. I attempted to return the units for a refund but I was refused because the tracking collars were "used" (in fact they were less than one week old).
I cancelled my tracking service but they refused to refund me the $59.99 that I had paid. Just to rub salt in the wound, the following year they charged me an additional $59.99 for the previous years service, even though I had cancelled my service the previous year.
My sincere opinion is that this is a very dishonest company that markets a non-functioning product for the purposes of their own financial gain. It is my opinion, which is based on my experience, that these people need to be shut down.
They robbed me.
Paid everything, never got the item, the delivery status states that it has been delivered, when it hasn’t, the company stopped returning my e-mails after that. No refund, no answer, no nothing.
Do not buy. Four collars and none worked. BS customer service
Dreadful first one worked for few days and i had to ask for a replacement, it didn't work and the next and the next. I had four collars. I had to email them three times to ask them to cancel the direct debit as the cat in question had been run over. They initially refused to cancel it until the collar had been returned which I thought was mad as i had bought it. When i got upset they eventually canceled the direct debit. They have so far ignored my request for refund as none of the collars have worked.
The worst customer service i have ever had...
Do Not Buy This Product
Absolute worst company to deal with. I'd give them negative rating if I could. The product does not work. They send false data to claim it does. Cat was inside and they claimed she was wandering around out side. I asked for a refund and it was ignored. they take forever to respond. Then a year later had the gall to bill me for another year of service. After I complained they about that they said they would finally refund the product and i never heard from them again.
Total scam. Beware. Theranos for cats... you will get a collar, pay a hefty price, but it will not work. If you mail once a week for 6 months you may get some money back, but not all.
Owner writes his own reviews on FB (Jeremy Price)
Don't be scammed!
I ordered two trackers only one arrived after over one month. The team informed us that arriving in Australia would take 7-10 business days. It took over 2 weeks for any tracking information to be received.
After receiving one unit (even though two were ordered), the battery terminal snapped while I was inserting the battery.
Avoid this company and product
I purchased 2 collars which were returned within a week of getting them, 2weeks later I still have not received my refund or any response to my emails… a formal dispute through Visa is underway as they are in breach of UK distance selling laws. For others that are having problems getting a refund; you have rights through your credit card company.
The issues I had which resulted in the collars not being fit for purpose; Inaccurate: one of my cats was next to me but Pawtrack said they were 100m away.
Battery life: the cat went out around 0600 with a full battery, came home around 1800 and the battery was 5%. If the cat was lost for 24hrs the collar would be of no use.
Wifi issues: don’t give Pawtrack your wifi password if you have problems as that’s just bad security practice. The product should be easy enough to set up yourself!
Timezone: I live in NZ but all details were in UK standard time!
Collars didn't work and I was never reimbursed
I ordered two Pawtrack collars in June of 2021. It took several days just to get the app to stop crashing and several more for the collars to sync with the technology. Once they finally did, they did not track well in real time and were not helpful in tracking my cats.
The battery life was very short (less than half a day) and one of the two batteries never charged properly at all. And, because of the time difference (I am in the USA and they are in the UK), tech support was a nightmare. They would only communicate via e-mail, even though I asked for a phone number, and there was always a 6+ hour delay in reply.
Once I finally decided to return the collars, I sent them back to the indicated address and got a tracking number. Despite providing the company with the tracking number, which provided proof the package was delivered successfully, they never reimbursed me for the cost of the collars or the subscription fee.
I have been trying to resolve this issue for over a year and have never received a reply to any of my messages. It was a horrible, frustrating experience and I would not recommend this company. Try Whistle instead; their collars work great.
Tracks sporadically or not at all
I think this company may be a scam. Maybe works well in the UK, but definitely not where I am in Australia. Took 4 days just to set up, after multiple tries.
After setup it has only been tracking sporadically or not at all. Multiple messages to the company with photographic evidence have been ignored. Multiple requests for return / refund information have completely been ignored.
As I am not in the UK, escalating to an ombudsman/ fair trade organization is complex. Will keep trying. Hopefully the company will have the decency to respond to days worth of emails.
I don’t know where these “positive” reviews are coming from on other sites but they HAVE to be bogus. This is such a sham of a company. I haven’t been able to get anyone to reply to my request for refund and they’re “tech support” is awful. I honestly think there maybe two people running the whole gig.
The location updates are completely inaccurate and the battery will last 12 hours at most unless you don’t want to track your cat at all then maybe it will last 24 hours with all the features off. Want a refund? You have 14 days to try to get them to contact you on how to get one and good luck on that.
Save yourself the hassle and money and look somewhere else. Learn from my mistake!
Do Not Buy - Scam Artists
Absolute scam of a company, they should be shut down immediately. They ignore your request to cancel the subscription and keep charging your credit card until you cancel it with the bank. They are an absolute scam. Their customer service is non existent and they will ignore you completely.
Would not recommend
Received collar worked maybe a week and now the collar will not connect, batteries only last a couple hours etc please read reviews...
I ordered my Pawtrack collar way back in early November 2021 and months later, nothing. So I sent an email asking where it was. Straight away I received a reply with an apology stating that they'd send me the new improved collar straight away. (Evidently they took my money, but forgot to send the first one and only did something about it when I complained). So, they sent it, but then it took a while to be forwarded down to me on my little island in the Caribbean, so by the time I received it (in April 2022), it was well past the 14 day return margin.
So I followed all the instructions to the letter and commenced setting it up, but it never got past the last stage "running collar diagnostics". So I tried again, and again and again for weeks. Nothing. Absolutely nothing. I reached out and eventually received a reply, while I was at work, stating that I should put it outside with a fresh battery and they'll see what they can do. So I did that as soon as I came home, and let them know. Still nothing of course. So I reached out again on their "help" email. No reply at all. I kept trying different things to make it work, maybe I had messed something up? Nothing. No replies, absolutely nothing. I even put it on my cat and he didn't seem to mind it. Eventually the clasp literally just fell apart and it ended up on the floor inside the house.
It's too much of a hassle to send it back to UK from here, so I sent another email to their so called help contact saying that I want to cancel my subscription. Lo and behold, an almost immediate reply saying, "apologies, your subscription is now cancelled".
In summary, this device doesn't work. It just flashes red until the battery dies. The "help" department don't lift a finger to assist in any way. They just took my money and washed their hands of me. As many others on this thread have said, I also wish I'd read the reviews before wasting my money on these scammers.
Beware as we are in NZ too and the bank cancelled our credit card to stop Pawtrack but Pawtrack just managed to charge the new card!! Unbelievable. The most disgusting company there is.