Pawtrack Reviews

Pawtrack
( 34 reviews )
Website: Pawtrack.com

Pawtrack is a GPS enabled tracking collar designed specifically for pet cats, though the website states it can also work on small dogs. 

How Does Pawtrack Work?

According to their website, Pawtrack is the world’s most advanced cat tracking system. This collar weighs just under 2.5 ounces and can easily be charged using a micro USB from your computer or wall adapter charger.  

Pawtrack says that though their collar is able to help pet owners when they believe their pet may be lost, the real benefit of this trackable collar is to always know where your cat is going and what it is going when it is away from the house. 

To do this, the collar uses both GPS and GLONASS for the most advanced tracking, even in the most challenging circumstances.

The collar also uses your home Wi-Fi to detect when your cat is at home, so that it can switch battery modes and ensure that you have the best battery life management. 

Finally, the website says that this collar is also splash proof and should be able to easily handle the weather and circumstances your cat might encounter, and it is constructed using elastic so that if your cat gets trapped somewhere, the collar will release to ensure your cat isn’t injured. 

Mobile Options

At this time, all tracking information for your cat will be available from a website, but in the future Pawtrack does hope to provide mobile applications so pet owners can track their pets from tablets and smart phones. 

Cost/Price Plans

Since this product is available in more than 170 different countries around the world, there are many different prices that you will find posted for the Pawtrack collar. You can easily find your country of residence, however, and the listed price for that country. 

In the United States, the Pawtrack collar is priced at $160.00, and this includes the collar and the first twelve months of GPS tracking.

Once your initial year has passed, you will need to enroll in a monthly tracking service which is currently priced at $5.99 per month in the US.  

Refund Policy

Currently this website says that customers have the first seven days from the date of delivery to return their collar and cancel their monthly subscription.

Customers will not be able to return the collar for a refund after the first seven days have past, but if your collar fails within the first twelve months of purchase, the website says that they will replace the collar free of charge. 

Customer Service Contact Info

Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by email at [email protected]  

Reputation

In general this service appears to be well liked and well respected for the kind of advanced tracking it uses, as well as the smart operation of the collar, which recognizes not only when your cat is at home and connected to your home Wi-Fi, but also when your cat is sleeping, so that it can provide the best battery power management.

The concern, though, is that this kind of smart operation is necessary because the entire collar must be taken off the cat and charged for up to four hours whenever the battery is low. In addition, because this company does not yet have a mobile application, it may not fit the needs of all pet owners at this time.     

Competitors and Alternatives?

There are many different tracking devices, both designed for pets like the Tagg Pet Tracker and those just designed for tracking in general, which can be implemented in a way to track your pet. 

If you have any experience with Pawtrack or their products, please leave your reviews below.

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Pawtrack Customer Reviews

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Worthless, dishonest company and useless product…
January 18, 2023

My husband researched and wanted to try this Pawtrack product, since we were having issues with a newer version of Whistle GPS. (The older version was better, but they phased it out.)

Even though Pawtrack did respond to customer service requests via email, their App and product would never connect. My husband, who is in IT, never could get it to work, even though they provided assistance.

Finally, I was told in order to return the products, we would be responsible for the fee to return to a New Jersey warehouse. I used USPS and sent them a photo of the receipt (email). It listed the tracking number on the receipt and I even checked to make sure the item was delivered and then checked the credit card for a refund and it showed as pending online, but then I never went back to double/final check.

Now, a year later, the Pawtrack company is trying to charge another annual subscription fee, in addition to the fact they never refunded the one from last year, nor the price of the 2 GPS units!

STAY AS FAR AWAY FROM THIS COMPANY, (IF THEY ARE EVEN IN BUSINESS ANYMORE) and use a different, legit, honest, reputable company.

Do NOT Purchase this Product!
December 19, 2022
This product simply does not work as a GPS tracker. The battery wears out after just a few hours and the customer support is simply terrible. You can't get through to them on the phone and they only occasionally respond to emails. They will not refund your money and worse still they continue to charge you for their annual service even after you have cancelled it! In my opinion these people are complete scammers.

Do NOT Purchase this Product!
November 26, 2022

This is a VERY poor product from a VERY bad company. To begin with the GPS tracker, of which I purchased two, did not work properly. The tracking app was poorly designed and the battery wore out after just two hours of use.

After much effort I was able to contact their technical support which was next to useless. It was not possible to call the so I had to rely on email support and they basically left me hanging. I attempted to return the units for a refund but I was refused because the tracking collars were "used" (in fact they were less than one week old).

I cancelled my tracking service but they refused to refund me the $59.99 that I had paid. Just to rub salt in the wound, the following year they charged me an additional $59.99 for the previous years service, even though I had cancelled my service the previous year.

My sincere opinion is that this is a very dishonest company that markets a non-functioning product for the purposes of their own financial gain. It is my opinion, which is based on my experience, that these people need to be shut down.

They robbed me.
October 13, 2022

Paid everything, never got the item, the delivery status states that it has been delivered, when it hasn’t, the company stopped returning my e-mails after that. No refund, no answer, no nothing.

Do not buy. Four collars and none worked. BS customer service
October 10, 2022

Dreadful first one worked for few days and i had to ask for a replacement, it didn't work and the next and the next. I had four collars. I had to email them three times to ask them to cancel the direct debit as the cat in question had been run over. They initially refused to cancel it until the collar had been returned which I thought was mad as i had bought it. When i got upset they eventually canceled the direct debit. They have so far ignored my request for refund as none of the collars have worked.

The worst customer service i have ever had...

Do Not Buy This Product
September 30, 2022

Absolute worst company to deal with. I'd give them negative rating if I could. The product does not work. They send false data to claim it does. Cat was inside and they claimed she was wandering around out side. I asked for a refund and it was ignored. they take forever to respond. Then a year later had the gall to bill me for another year of service. After I complained they about that they said they would finally refund the product and i never heard from them again.

Scam!
September 2, 2022

Total scam. Beware. Theranos for cats... you will get a collar, pay a hefty price, but it will not work. If you mail once a week for 6 months you may get some money back, but not all.

Owner writes his own reviews on FB (Jeremy Price)

Don't be scammed!

Worst Service
August 29, 2022

I ordered two trackers only one arrived after over one month. The team informed us that arriving in Australia would take 7-10 business days. It took over 2 weeks for any tracking information to be received.

After receiving one unit (even though two were ordered), the battery terminal snapped while I was inserting the battery.

Avoid this company and product
August 11, 2022

I purchased 2 collars which were returned within a week of getting them, 2weeks later I still have not received my refund or any response to my emails… a formal dispute through Visa is underway as they are in breach of UK distance selling laws. For others that are having problems getting a refund; you have rights through your credit card company.

The issues I had which resulted in the collars not being fit for purpose; Inaccurate: one of my cats was next to me but Pawtrack said they were 100m away.

Battery life: the cat went out around 0600 with a full battery, came home around 1800 and the battery was 5%. If the cat was lost for 24hrs the collar would be of no use.

Wifi issues: don’t give Pawtrack your wifi password if you have problems as that’s just bad security practice. The product should be easy enough to set up yourself!

Timezone: I live in NZ but all details were in UK standard time!

Collars didn't work and I was never reimbursed
July 27, 2022

I ordered two Pawtrack collars in June of 2021. It took several days just to get the app to stop crashing and several more for the collars to sync with the technology. Once they finally did, they did not track well in real time and were not helpful in tracking my cats.

The battery life was very short (less than half a day) and one of the two batteries never charged properly at all. And, because of the time difference (I am in the USA and they are in the UK), tech support was a nightmare. They would only communicate via e-mail, even though I asked for a phone number, and there was always a 6+ hour delay in reply.

Once I finally decided to return the collars, I sent them back to the indicated address and got a tracking number. Despite providing the company with the tracking number, which provided proof the package was delivered successfully, they never reimbursed me for the cost of the collars or the subscription fee.

I have been trying to resolve this issue for over a year and have never received a reply to any of my messages. It was a horrible, frustrating experience and I would not recommend this company. Try Whistle instead; their collars work great.

Tracks sporadically or not at all
July 19, 2022

I think this company may be a scam. Maybe works well in the UK, but definitely not where I am in Australia. Took 4 days just to set up, after multiple tries.

After setup it has only been tracking sporadically or not at all. Multiple messages to the company with photographic evidence have been ignored. Multiple requests for return / refund information have completely been ignored.

As I am not in the UK, escalating to an ombudsman/ fair trade organization is complex. Will keep trying. Hopefully the company will have the decency to respond to days worth of emails.

Scam!
July 4, 2022

I don’t know where these “positive” reviews are coming from on other sites but they HAVE to be bogus. This is such a sham of a company. I haven’t been able to get anyone to reply to my request for refund and they’re “tech support” is awful. I honestly think there maybe two people running the whole gig.

The location updates are completely inaccurate and the battery will last 12 hours at most unless you don’t want to track your cat at all then maybe it will last 24 hours with all the features off. Want a refund? You have 14 days to try to get them to contact you on how to get one and good luck on that.

Save yourself the hassle and money and look somewhere else. Learn from my mistake!

Do Not Buy - Scam Artists
June 13, 2022

Absolute scam of a company, they should be shut down immediately. They ignore your request to cancel the subscription and keep charging your credit card until you cancel it with the bank. They are an absolute scam. Their customer service is non existent and they will ignore you completely.

Would not recommend
May 22, 2022

Received collar worked maybe a week and now the collar will not connect, batteries only last a couple hours etc please read reviews...

Scam
May 10, 2022

I ordered my Pawtrack collar way back in early November 2021 and months later, nothing. So I sent an email asking where it was. Straight away I received a reply with an apology stating that they'd send me the new improved collar straight away. (Evidently they took my money, but forgot to send the first one and only did something about it when I complained). So, they sent it, but then it took a while to be forwarded down to me on my little island in the Caribbean, so by the time I received it (in April 2022), it was well past the 14 day return margin.

So I followed all the instructions to the letter and commenced setting it up, but it never got past the last stage "running collar diagnostics". So I tried again, and again and again for weeks. Nothing. Absolutely nothing. I reached out and eventually received a reply, while I was at work, stating that I should put it outside with a fresh battery and they'll see what they can do. So I did that as soon as I came home, and let them know. Still nothing of course. So I reached out again on their "help" email. No reply at all. I kept trying different things to make it work, maybe I had messed something up? Nothing. No replies, absolutely nothing. I even put it on my cat and he didn't seem to mind it. Eventually the clasp literally just fell apart and it ended up on the floor inside the house.

It's too much of a hassle to send it back to UK from here, so I sent another email to their so called help contact saying that I want to cancel my subscription. Lo and behold, an almost immediate reply saying, "apologies, your subscription is now cancelled".

In summary, this device doesn't work. It just flashes red until the battery dies. The "help" department don't lift a finger to assist in any way. They just took my money and washed their hands of me. As many others on this thread have said, I also wish I'd read the reviews before wasting my money on these scammers.

Wish I'd not ignored the negative reviews
April 20, 2022

Boy, do I wish I hadn't ignored all the negative reviews for the Pawtrack Cat GPS collar. What a terrible experience. The device is low quality, the batteries don't last even a day before needing recharging, and the customer service is some of the worst I've ever seen.

I'd read about people subscribing when they purchased the collar, only to lose some of that money due to long shipping time when they couldn't use the service. So, I decided I'd subscribe after receiving the collar.

Over several weeks I emailed them again and again, asking WHERE on their website I could go to purchase a subscription. Also, since I'm without a cell phone, I needed to know how to activate the collar and do online tracking without using the mobile app. MANY emails later, and I NEVER found out how to do any of that. TOTAL WASTE OF TIME.

Finally, I sent an email asking for nothing but a refund, and I feel VERY lucky that I was able to return the collar and actually get my money back.

I've since purchased a Tractive GPS Tracker for Cats, and I couldn't be happier! A high-quality product, excellent battery time, easy to use, plenty of informative documentation on their website, and some of the BEST customer service I've ever seen.

Quality and Service Sucks
December 8, 2021

I'm living in the US and I had some concerns about buying a collar from the UK. I paid for this collar two months ago, one month later nothing shipped to me, I sent an email to customer support - they said - Yes we will send it to you soon, finally after 3 weeks it came to me.


Device was different than on the site's pictures. After two weeks of use it was broken. Support said - it is my fault and I must pay for both shipping charges.

Scammers - horrible service
October 17, 2021
Ordered 2 collars in April. It is now October, still no collars and no refund. Been waiting 2 weeks for a response from the email account on the website and they are simply avoiding me. I'm owed over $400

Scam - product doesn't work - company bankrupt
September 28, 2021
An absolute scam. The product doesn't work in any shape or form yet the company continues to sell them. They should be shut down. Made numerous attempts to contact their "customer service" only to receive one response after a week then nothing. I have disputed this through my bank as the company were unresponsive to any requests for a refund. Do not buy this product.

Do not buy this product
September 17, 2021
Do NOT go near this!!!!! Customer service non existent and collar doesnt work - look at the reviews on Trustpilot