PartsGeek Reviews

I ordered a rack and pinion for my 2005 Nissan Titan. The R&P came with a damaged high pressure hose (not damaged during shipping) and the inner tie rods were the wrong size - too short. It was my responsibility to pay for shipping to return Partsgeek's error. Find your parts elsewhere.

I ordered a part. It was a little more than other online stores. Zoom it arrives. Wrong part. Everything I did was the right part. Every email was the right part. When I called India answers. I was told that's what I ordered. No it wasn't. I want to return. Jump through Our hoops.

Unfortunately, my experience was less than satisfying. The parts arrived and noticed the struts looked to same, so the team proceeded to installing the struts (This took around 3 hours of labor and the shop charges $130 per labor hour). When it came time to install the sway bar links, they were noticeably different.

At the moment we thought no big deal we’ll order the sway bar links from our local commercial vendors and finish up the customer. I was confident that parts geek would provide a partial refund for the unusable sway bar links. So, we proceeded to finishing up the customer and away she went.

I called the parts geek customer service to see about getting a partial refund. I waited on the phone for about an hour. The automated service prompted me to leave my number and a representative would contact me once one became available. I did so and did not get a reply for the remainder of the day. The following day, I repeated the process. Called them once more, unable to get a representative, again no call back. I did notice that I did receive an automated email to begin the return process. Mind you, the system stated I would get a call back. I attempted to fill out the automated return inquiry, but there were no built-in provisions in the system for a partial return.

By this time, I was getting upset with customer support. I called once more and pressed “0” a number of times until I was able to get an actual person that would undoubtedly take care of my problem, I thought. Once I was able to explain my dilemma to the representative, he explained that I had to return the entire kit, struts and sway bar links. This meant I had to remove the newly installed struts to return the entire kit. Three hours were spent installing these struts and now I had to remove them. UNACCEPTABLE!!!! Not to mention the inconvenience to the customer. I asked the representative to forward my call to his manager, I believe his name was Carlos. He was not available so the representative stated that he would call me once he became available. I did receive a call back. I explained my dilemma and he reiterated that the company policy was to return the entire kit. At this point I was livid. I explained that this was unacceptable, and he arrogantly replied that there was nothing he could do.

In closing, I do not recommend parts geek for auto repair shops. It might be okay for weekend DIYers, but not for auto repair shops. Shame on them. They lost my business for life.

They don't respond to phone calls. They make returns difficult.

I ordered 2 abs sensors through their online chat. I provided my VIN but still received 1 incorrect sensor. I filled out an online return request and heard nothing back for over a week. As I type this, I have been on hold for 37 minutes. I am giving up on returning part and will sell it on ebay. Never again PartsGeek.com.

I purchased an order online on Wednesday. I paid for second day air delivery. Sunday 4 days later I had no parts. I called customer service to a very unskilled phone answering person. He basically said there was nothing they were able to do for me. Once I received the parts I will be returning them and hopefully able to get a refund do not waste your money and your time on this unprofessional site. I wish I would have known they had a 1.2 review on Google before I gave them my money my fault

My person experience with Parts Geek was awful

I ordered and paid for 8 shock absorbers. Only 7 arrived in the package.I imagined that I would call the company and have the 8th sent to me. No! After being on hold of over 1/2 and hour, I finally spoke to a customer service representative who said that I would have to work online. He had no power to help me. I have "chatted" with four different people from customer service , including a supervisor, Daniel,Zoe Porter,Nicoi and finally the supervisor Sara. I talked with Sara for over 45 minutes. All were friendly, but finally Sara said that customer service was unable to send me the 8th shock absorber. Another department would decide on the issue and they required a picture of the mailing label. My daughter was able to provide it. I have no confirmation of the receipt of my material or of the final shock being sent. I have spent hours trying to do a simple transaction. I suspect that the company had only seven of these KRB shocks in the shelves and they sent those seven, claiming there were 8 in the package. Why else not simply send the final shock? My experience has been so frustrating that it motivates me to take the trouble to tell my tale here. It is humiliating to have believed that I could speak honestly and have the situation rectified. How naive of me! I do no recommend patronizing this business!

Website claims ships in 1-2 business days. 6 days later still hasn't shipped and they wont cancel the order. Worst customer service.

The customer service is horrible! Won't send you a return shipping label!

I tried to buy a set of replacement tail light lenses for my 2004 Chevy 2500 Silverado Duramax quad cab short box pick up truck. Parts Geeks sent them by UPS. I got them in a reasonable time frame. I tried to install them on my truck and they did not have the correct openings for the wiring and light clips on the truck. I tried to acquire a return label from Parts(criminal)Geeks and I have never experienced a company with less common sense. The amount of info they said they needed for me to receive a return label was ridiculous. I decided at that point to pay for the return shipping myself. USPS was the least expensive option @ $22 usd. The original order was $146.54, so now I have invested $166.54 and don't have what I need. I only received one email from Parts(criminals)Geeks. In this whole process I disputed the charges on my credit card. I have yet to receive a return credit on my CC statement. I ran my own service company for over 35 years and if I ever treated my customers like I have been (pissed off) by these people I would have gone out of business pronto. In the process of this miserable experience I heard disparaging comments from both the shipping company and my cc company regarding PARTS GEEKS return policy.

These guys are crooked. I ordered hood struts for my Lexus and they did not fit. The customer service was a joke. They wanted to argue that the parts were correct when they were clearly different from the ones that were removed. Do not deal with this company. They will not back up their product and you will get screwed.

Purchased a transfer case $2,700 that arrived with shipping damage and leaking fluid. Called the same day to arrange replacement and return. Sent photos of the box soaked in transfer case oil. (this is a closed/sealed part and leaks are apparently not self-evident damage). Sent more photos and received more pushback. Eventually obtained a return merchandise authorization and paid $200 to send it back. The warehouse denied the refund stating the part was "used". In summation you buy the part, if anything goes wrong YOU pay to ship it back and they keep the part and your money.

Sent hood struts that website stated "fits your vehicle". Upon snapping them on ,hood would not shut because they were too long. Received RMA and returned parts. Just received email today that stated the parts were used and not resalable. Paid for parts, paid for return, now no parts and no money. NEVER USE THESE PEOPLE OR THEIR WEBSITE.

I ordered a strut/shock absorber kit from these scumbags. The parts arrived, i had my mechanic install them, nothing looked abnormal with the parts, however when my mechanic returned my veh, i took it for a test drive and it now had this very annoying rattle, i took it back to him, we both got underneath it and we were unable to find the rattle?

About a month of driving my veh it seemed like the rattle was getting worse?? I had my wife bounce the rear of the vehicle as i was under it and found that the noise is coming from the rear shocks, come to find out the lower shock mounting eyelet bushings ar the incorrect size (2 large) and that is rattling on the mounting bolts, i call Parts geek and they want my mechanic to uninstall the front struts, sway bar links and rear shocks and return the entire kit, veh would be non drivable for at least 2 weeks, once they receive those parts they would ship a new kit, this all at my cost, mechanic fees twice, shipping fees.

I told them i just wanted to return the rear shocks for a refund because i already bought a replacement set and everything was fine, no more rattle. They would not give any refund or replace the shocks without returning the entire kit, i told them to gfy. I think i'll file a small claims action next.

Horrible service. Part failed right out of the box.

Return policy for parts that dont fit is waaaay deceptive

they sent me the wrong parts they had me to send them all back and tried to keep my money and told me my parts was used i told them you cant use wrong parts i had to get my bank to reach out to get my money back . crazy for a million dollar company take from people like us they suck taker is what i call them

Okay. so, I wanted upper and lower control arms for my truck, ask about the shorter bolts for the arms- rep. says i would have to go to an auto parts store for those bolts. said to rep this is ridiculous, that i may as well go to an auto parts store and get everything- response by rep: no its not ridiculous. well, my thought is: anyone that buys a shirt online must then go to your department store for the buttons.

now like a fool i ordered the arms anyway with the idea that the shorter bolts could be re-used; they did.

well, the arms arrived without the longer bolts, they arrived after i received my truck back from the mechanics- texted rep. about returning the bolts- says i am responsible for shipping.

On hold for 30 minutes trying to get the correct part that I ordered. Shipped wrong part. Was going to be another week or so to return then send another one. Their reviews are fake online.

DO NOT give them your business. They have $350 of my money, refusing refund or to provide shipping status. Part was supposed to be delivered today but tracking shows it's never been picked-up by FedEx. PartsGeek is NO help, and no customer service.

AVOID THEM!