PartsGeek.com Reviews

Purchased a transfer case $2,700 that arrived with shipping damage and leaking fluid. Called the same day to arrange replacement and return. Sent photos of the box soaked in transfer case oil. (this is a closed/sealed part and leaks are apparently not self-evident damage). Sent more photos and received more pushback. Eventually obtained a return merchandise authorization and paid $200 to send it back. The warehouse denied the refund stating the part was "used". In summation you buy the part, if anything goes wrong YOU pay to ship it back and they keep the part and your money.

Sent hood struts that website stated "fits your vehicle". Upon snapping them on ,hood would not shut because they were too long. Received RMA and returned parts. Just received email today that stated the parts were used and not resalable. Paid for parts, paid for return, now no parts and no money. NEVER USE THESE PEOPLE OR THEIR WEBSITE.

I ordered a strut/shock absorber kit from these scumbags. The parts arrived, i had my mechanic install them, nothing looked abnormal with the parts, however when my mechanic returned my veh, i took it for a test drive and it now had this very annoying rattle, i took it back to him, we both got underneath it and we were unable to find the rattle?

About a month of driving my veh it seemed like the rattle was getting worse?? I had my wife bounce the rear of the vehicle as i was under it and found that the noise is coming from the rear shocks, come to find out the lower shock mounting eyelet bushings ar the incorrect size (2 large) and that is rattling on the mounting bolts, i call Parts geek and they want my mechanic to uninstall the front struts, sway bar links and rear shocks and return the entire kit, veh would be non drivable for at least 2 weeks, once they receive those parts they would ship a new kit, this all at my cost, mechanic fees twice, shipping fees.

I told them i just wanted to return the rear shocks for a refund because i already bought a replacement set and everything was fine, no more rattle. They would not give any refund or replace the shocks without returning the entire kit, i told them to gfy. I think i'll file a small claims action next.

Horrible service. Part failed right out of the box.

Return policy for parts that dont fit is waaaay deceptive

they sent me the wrong parts they had me to send them all back and tried to keep my money and told me my parts was used i told them you cant use wrong parts i had to get my bank to reach out to get my money back . crazy for a million dollar company take from people like us they suck taker is what i call them

Okay. so, I wanted upper and lower control arms for my truck, ask about the shorter bolts for the arms- rep. says i would have to go to an auto parts store for those bolts. said to rep this is ridiculous, that i may as well go to an auto parts store and get everything- response by rep: no its not ridiculous. well, my thought is: anyone that buys a shirt online must then go to your department store for the buttons.

now like a fool i ordered the arms anyway with the idea that the shorter bolts could be re-used; they did.

well, the arms arrived without the longer bolts, they arrived after i received my truck back from the mechanics- texted rep. about returning the bolts- says i am responsible for shipping.

On hold for 30 minutes trying to get the correct part that I ordered. Shipped wrong part. Was going to be another week or so to return then send another one. Their reviews are fake online.

DO NOT give them your business. They have $350 of my money, refusing refund or to provide shipping status. Part was supposed to be delivered today but tracking shows it's never been picked-up by FedEx. PartsGeek is NO help, and no customer service.

AVOID THEM!

I ordered parts that were incorrect for my truck. I contacted them and got a rma number for the return. Shipped it back 5 days after purchased. I checked the tracking number to see that they received it and they did.

23 days later I contacted them about the refund status. They requested the tracking number from return and I no longer have the receipt. Not getting a refund even knowing they got the return . Live and learn and be happy I guess...Its a ripoff at the least!!!

I purchased a starter from parts geek and was very unhappy. they not only sent the wrong part but I had to pay return shipping they tried saying I ordered the wrong part and that wasn't possible because I sent them my vin. no. and they verified fitment I will never purchase from them again.

I ordered my parts on 9/25/22. Today I received a email telling me (refund approved) . I did not request a refund and still need these parts. the refund was 18$ less then what I was charged. I waisted time and money using partsgeek.com. I was charged 18$ to wait for parts that were never shipped I will make sure everyone I know hears about partsgeek. I will be letting them know partsgeek made it right or not. 18-70631885

Do not order from this company. If you order the wrong part, or no longer need the part, you will be charged 3x as much in shipping to send it back.

"Because basically it ain't our fault that you don't need it. If we sent the wrong one, we would pay for the shipping back to us"

This is unacceptable.

The shipping was going to cost me more than the part I ordered.

I've used parts geek a number of times but never again! They sent me the wrong part for starters. Then they attempted to say it was my fault; which it wasn't. Then once they approved the return and provided me with a return number and instructions I followed everything to the T and after 3 weeks never recieved a refund. Now they're refusing to give me a refund because I didn't provide them with a tracking number (I was never asked to). On going issue.

Very bad business DO NOT try partsgeek at all, when you order parts they will give you bad or wrong parts and then they won't return or give your money back.

I purchased brake kit and rotors had wrong size studs that did not fit lug nuts. Resolution was for me to buy another set of rotors. Parts geek did not allow rotors return because it was purchased as a brake kit. I will never buy from them again.

I would give 0 starts if I could. Ordered 10 lug bolts. They charged me for it, changed my order and sent me one. $42 for one lug bolt when I should have had 10.

Customer support ticket submission didn't even work. Intentionally broken website. Absolute garbage excuse for a business. AVOID AT ALL COSTS!

I ordered what I assumed would be a set of small clips to attach the moulding to an old be bug. The price was $12.95. This is what the average price is for a set of 50 clips . When my order arrived in a rather large box filled with bubble wrap, there was only 1 small clip. Be aware that Parts Geek will do this. Very deceptive...

Overall good parts but the shipping charges are terrible. The cheaper priced parts are just that "cheap" but the more high end priced parts are good quality parts. I DO recommend this company.

If there were a way to leave 0 stars I would....Quality is terrible as well as customer service.

Do not buy - it's not worth putting on your car.