PartsGeek Reviews

Part description on their website was right, part in box did not fit my vehicle, return process was a headache. Bottom line they do not cover shipping either direction, so having already paid a shipping price nearly equal to the value of the part, and looking at return shipping price on top of what I was already out, I just tossed the part in the trash.

if THEIR website gives WRONG information then they should reimburse original shipping and cover return shipping so that the customer is not at a loss and still without the right part.

Order #18-111960200

Do not order from Parts Geek. They sent me the wrong part inside the correct part number box and will not refund my order. This is 100% Parts Geek error and it cost me $288.01. They refused to do a refund “because they don’t stock this part that was in the box”. The part was mispackaged by the manufacturer. The correct part number was on the outside of the box but the ger inside the box was incorrect. This is theft from this company! DO NOT DO BUSINESS WITH PARTS GEEK!

They are a rip off company! Ordered a set of upper and lower ball joint arms.the top was right but the lower was wrong. My mechanic installed the upper and then realized the lower would not work. Now they will not replace. Had to buy local as I needed my truck plus if mechanic had to put old ones back on labor would have doubled. Part geeks will not replace what they messed up.

Do not buy from this website! I read so many great reviews about these guys and their prices looked amazing which made me feel comfortable purchasing a Rotor and Brake Pad set from PartsGeek. I had my ASE Mechanic install all four rotors and pads but when he went to test drive my car, he heard a metal on metal scraping noise! He proceeded to uninstall and reinstall these parts 2 more times and the same thing happened each time. He told me the rotors are defective and were too big for my car! I didn't want to believe it because I read such glowing reviews of Partsgeek. My mechanic then went and bought new rotors from his supplier and installed them and test drove my car with absolutely no metal on metal scrapping noise. Everything was perfect.

So, I reached out to Partsgeek and have been giving the run around for over a week now! Their call center asked for pictures would I happily sent them over 15 pictures worth of the rotors and they came back saying they needed more pictures to be sent! You can clearly see where the caliper was hitting the rotor because they are too big for my car. You can't even make out one of the rotors engraved part markings because it scrapped so bad. When I initially purchased this kit, I went with this particular rotor and pad kit because the description stated "Built under strict quality control standards; Tested for impact, wear and fatigue to ensure quality and durability; Manufactured in ISO9002 Certified facility". So when I challenged them on this and asked them 3 different times "Did they even have an inhouse Quality Assurance Dept?", the flat out ignored me and refuses to answer this question! And all they now keep saying is "their waiting to hear back from the warehouse". The crazy part is there is nothing the warehouse can say without having these rotors right in front of them in order to take all measurements required, per the spec. I feel like their just giving me the run around now because they do want to honor their 30 day return policy just so they can keep my $300 I spent with them and wipe their hands clean of it and say "sorry, your past your 30 day mark"!

So, I would highly suggest you just bit the bullet and spend the extra money at AutoZone or any local auto parts store for parts for your car. I was wondering how they could charge so much less for their parts and still make money, well now I have my answer. Because they will just sell you anything and say it fits your car but in reality, they won't and you wind up spending 3x the amount you would have spent at your local auto parts store just to save a little bit of money. I would hate for this to happen to you and something tragic happen like losing a loved one because of a defective part you bought from Partsgeek.

I bought a Hurts Shifter, the lady I talked to said my linkage would work. It did not! I was checking around and found the same Shifter at Holly for $50.00 less and the would NOT MACH THE PRICE !!

They basically said too BAD !!

Bill S

I ordered a part. It was a little more than other online stores. Zoom it arrives. Wrong part. Everything I did was the right part. Every email was the right part. When I called India answers. I was told that's what I ordered. No it wasn't. I want to return. Jump through Our hoops.

Unfortunately, my experience was less than satisfying. The parts arrived and noticed the struts looked to same, so the team proceeded to installing the struts (This took around 3 hours of labor and the shop charges $130 per labor hour). When it came time to install the sway bar links, they were noticeably different.

At the moment we thought no big deal we’ll order the sway bar links from our local commercial vendors and finish up the customer. I was confident that parts geek would provide a partial refund for the unusable sway bar links. So, we proceeded to finishing up the customer and away she went.

I called the parts geek customer service to see about getting a partial refund. I waited on the phone for about an hour. The automated service prompted me to leave my number and a representative would contact me once one became available. I did so and did not get a reply for the remainder of the day. The following day, I repeated the process. Called them once more, unable to get a representative, again no call back. I did notice that I did receive an automated email to begin the return process. Mind you, the system stated I would get a call back. I attempted to fill out the automated return inquiry, but there were no built-in provisions in the system for a partial return.

By this time, I was getting upset with customer support. I called once more and pressed “0” a number of times until I was able to get an actual person that would undoubtedly take care of my problem, I thought. Once I was able to explain my dilemma to the representative, he explained that I had to return the entire kit, struts and sway bar links. This meant I had to remove the newly installed struts to return the entire kit. Three hours were spent installing these struts and now I had to remove them. UNACCEPTABLE!!!! Not to mention the inconvenience to the customer. I asked the representative to forward my call to his manager, I believe his name was Carlos. He was not available so the representative stated that he would call me once he became available. I did receive a call back. I explained my dilemma and he reiterated that the company policy was to return the entire kit. At this point I was livid. I explained that this was unacceptable, and he arrogantly replied that there was nothing he could do.

In closing, I do not recommend parts geek for auto repair shops. It might be okay for weekend DIYers, but not for auto repair shops. Shame on them. They lost my business for life.

They don't respond to phone calls. They make returns difficult.

I ordered 2 abs sensors through their online chat. I provided my VIN but still received 1 incorrect sensor. I filled out an online return request and heard nothing back for over a week. As I type this, I have been on hold for 37 minutes. I am giving up on returning part and will sell it on ebay. Never again PartsGeek.com.

My person experience with Parts Geek was awful

I ordered and paid for 8 shock absorbers. Only 7 arrived in the package.I imagined that I would call the company and have the 8th sent to me. No! After being on hold of over 1/2 and hour, I finally spoke to a customer service representative who said that I would have to work online. He had no power to help me. I have "chatted" with four different people from customer service , including a supervisor, Daniel,Zoe Porter,Nicoi and finally the supervisor Sara. I talked with Sara for over 45 minutes. All were friendly, but finally Sara said that customer service was unable to send me the 8th shock absorber. Another department would decide on the issue and they required a picture of the mailing label. My daughter was able to provide it. I have no confirmation of the receipt of my material or of the final shock being sent. I have spent hours trying to do a simple transaction. I suspect that the company had only seven of these KRB shocks in the shelves and they sent those seven, claiming there were 8 in the package. Why else not simply send the final shock? My experience has been so frustrating that it motivates me to take the trouble to tell my tale here. It is humiliating to have believed that I could speak honestly and have the situation rectified. How naive of me! I do no recommend patronizing this business!

Website claims ships in 1-2 business days. 6 days later still hasn't shipped and they wont cancel the order. Worst customer service.

I tried to buy a set of replacement tail light lenses for my 2004 Chevy 2500 Silverado Duramax quad cab short box pick up truck. Parts Geeks sent them by UPS. I got them in a reasonable time frame. I tried to install them on my truck and they did not have the correct openings for the wiring and light clips on the truck. I tried to acquire a return label from Parts(criminal)Geeks and I have never experienced a company with less common sense. The amount of info they said they needed for me to receive a return label was ridiculous. I decided at that point to pay for the return shipping myself. USPS was the least expensive option @ $22 usd. The original order was $146.54, so now I have invested $166.54 and don't have what I need. I only received one email from Parts(criminals)Geeks. In this whole process I disputed the charges on my credit card. I have yet to receive a return credit on my CC statement. I ran my own service company for over 35 years and if I ever treated my customers like I have been (pissed off) by these people I would have gone out of business pronto. In the process of this miserable experience I heard disparaging comments from both the shipping company and my cc company regarding PARTS GEEKS return policy.

These guys are crooked. I ordered hood struts for my Lexus and they did not fit. The customer service was a joke. They wanted to argue that the parts were correct when they were clearly different from the ones that were removed. Do not deal with this company. They will not back up their product and you will get screwed.

Sent hood struts that website stated "fits your vehicle". Upon snapping them on ,hood would not shut because they were too long. Received RMA and returned parts. Just received email today that stated the parts were used and not resalable. Paid for parts, paid for return, now no parts and no money. NEVER USE THESE PEOPLE OR THEIR WEBSITE.