PartsGeek Reviews

Return policy for parts that dont fit is waaaay deceptive

they sent me the wrong parts they had me to send them all back and tried to keep my money and told me my parts was used i told them you cant use wrong parts i had to get my bank to reach out to get my money back . crazy for a million dollar company take from people like us they suck taker is what i call them

Okay. so, I wanted upper and lower control arms for my truck, ask about the shorter bolts for the arms- rep. says i would have to go to an auto parts store for those bolts. said to rep this is ridiculous, that i may as well go to an auto parts store and get everything- response by rep: no its not ridiculous. well, my thought is: anyone that buys a shirt online must then go to your department store for the buttons.

now like a fool i ordered the arms anyway with the idea that the shorter bolts could be re-used; they did.

well, the arms arrived without the longer bolts, they arrived after i received my truck back from the mechanics- texted rep. about returning the bolts- says i am responsible for shipping.

On hold for 30 minutes trying to get the correct part that I ordered. Shipped wrong part. Was going to be another week or so to return then send another one. Their reviews are fake online.

DO NOT give them your business. They have $350 of my money, refusing refund or to provide shipping status. Part was supposed to be delivered today but tracking shows it's never been picked-up by FedEx. PartsGeek is NO help, and no customer service.

AVOID THEM!

I ordered parts that were incorrect for my truck. I contacted them and got a rma number for the return. Shipped it back 5 days after purchased. I checked the tracking number to see that they received it and they did.

23 days later I contacted them about the refund status. They requested the tracking number from return and I no longer have the receipt. Not getting a refund even knowing they got the return . Live and learn and be happy I guess...Its a ripoff at the least!!!

I purchased a starter from parts geek and was very unhappy. they not only sent the wrong part but I had to pay return shipping they tried saying I ordered the wrong part and that wasn't possible because I sent them my vin. no. and they verified fitment I will never purchase from them again.

I ordered my parts on 9/25/22. Today I received a email telling me (refund approved) . I did not request a refund and still need these parts. the refund was 18$ less then what I was charged. I waisted time and money using partsgeek.com. I was charged 18$ to wait for parts that were never shipped I will make sure everyone I know hears about partsgeek. I will be letting them know partsgeek made it right or not. 18-70631885

Do not order from this company. If you order the wrong part, or no longer need the part, you will be charged 3x as much in shipping to send it back.

"Because basically it ain't our fault that you don't need it. If we sent the wrong one, we would pay for the shipping back to us"

This is unacceptable.

The shipping was going to cost me more than the part I ordered.

I've used parts geek a number of times but never again! They sent me the wrong part for starters. Then they attempted to say it was my fault; which it wasn't. Then once they approved the return and provided me with a return number and instructions I followed everything to the T and after 3 weeks never recieved a refund. Now they're refusing to give me a refund because I didn't provide them with a tracking number (I was never asked to). On going issue.

Very bad business DO NOT try partsgeek at all, when you order parts they will give you bad or wrong parts and then they won't return or give your money back.

I purchased brake kit and rotors had wrong size studs that did not fit lug nuts. Resolution was for me to buy another set of rotors. Parts geek did not allow rotors return because it was purchased as a brake kit. I will never buy from them again.

I would give 0 starts if I could. Ordered 10 lug bolts. They charged me for it, changed my order and sent me one. $42 for one lug bolt when I should have had 10.

Customer support ticket submission didn't even work. Intentionally broken website. Absolute garbage excuse for a business. AVOID AT ALL COSTS!

I ordered what I assumed would be a set of small clips to attach the moulding to an old be bug. The price was $12.95. This is what the average price is for a set of 50 clips . When my order arrived in a rather large box filled with bubble wrap, there was only 1 small clip. Be aware that Parts Geek will do this. Very deceptive...

Overall good parts but the shipping charges are terrible. The cheaper priced parts are just that "cheap" but the more high end priced parts are good quality parts. I DO recommend this company.

If there were a way to leave 0 stars I would....Quality is terrible as well as customer service.

Do not buy - it's not worth putting on your car.

Ordered an alternator for my car, couldn't find the time to install it, took it to my mechanic, had to wait for an appointment, a few weeks had passed, upon installing realized it would not fit my car, even though it said online "this fits your car" I emailed customer service but they said their return policy was 30 days "no exceptions".

Mechanic at time had to buy one locally to finish the job. i could understand if it was something perishable, but if you sent the wrong part, the 30 day window shouldn't apply.

Ordered parts to fix the spring shackles on a Jeep. They sent parts for only 1 side of the kit. Emailed 4x over a week and was told they were waiting on the warehouse each time, called and was disconnected when they put me on hold. Now reading all these bad reviews and realizing I will need to buy another kit somewhere else and chalk it up as a loss. Terrible customer service and they could care less about the complaints apparently.

Partsgeek has no interest in servicing their customer, or improving service. I have four e-mails from CS stating as much.

Never. Again.

Referencing a 2018 Jeep Wrangler Side Marker Light Assembly - 511083 Anzo

They state they update their database??? I purchased a LED running lights from them per what they determined fit my vehicle. Did not fit. They refused to do anything nor did they admit their fault.

The item is still incorrectly advertised on their site. They claim it is my problem because I found they didn't fit 38 days after purchase when attempting to install. They say they would have taken care of the problem if it were within 30 days.

Their mistake, their incorrect database, their incorrect listing, their incorrect recommendation...all costing me $200 for something I can't use.