Paleovalley Reviews
Paleovalley is a brand of health foods and nutritional supplements with an emphasis on foods adhering to the Paleo Diet.
Paleovalley started with a handful of items, mainly promoting their 100% Grass Fed Beef Sticks.
They have since grown to be a large producer of a variety of foods, snacks and supplements.
Products and Ingredients
Paleovalley sells both nutrient-rich products and Paleo meal plans that people can subscribe to.
The key features of some of their top selling products are:
Vitamin C Essential Complex - Broad spectrum immune support comes from organic superfoods: Amla berry, Camu Camu berry, and unripe Acerola Cne serving contains 750% daily recommended intake of vitamin C.
Organic Supergreens Powder - According to the website this supplement is designed to give you energy and nutrients in a drink form.
It contains 23 different superfoods and no cereal grasses, with high doses of Vitamins A and C, Zinc B vitamins, Iron, and Manganese.
Turmeric Complex - The company states that they use all certified organic, whole food ingredients in their Turmeric powder and have included organic coconut oil powder and black pepper to improve bioavailability.
Organic Paleo Superfood Bar - Made with certified organic, antioxidant-rich superfoods, free of soy, gluten, added sugar, artificial sweeteners or sugar alcohols.
Naturally Fermented 100% Grass Fed Beef Sticks - 100% grass-fed beef. Free of soy, sugar and gluten and are a source of Omega 3.
NeuroEffect - Mushroom blend containing 8 different types of whole mushrooms, cultivated naturally and organically. They claim to provide 2,100 mg real mushrooms that are >26% beta glucans in every serving.
Other popular products include: Apple Cider Vinegar Complex, Grass Fed Bone Broth Protein Powder, and Pasture raised Turkey Sticks.
Customer Reviews & Complaints
There are many positive reviews of their products found on their website. Customers gush over how good the products taste and how much energy they get from them.
Those following Paleo diets also appreciate having convenient snack options since they can’t eat most snack foods.
However, here and on other independent review sites you’ll find more complaints and negative experiences.
Some of the more common complaints center around the high cost of the products, while others call out customer support as something that can be improved upon.
People don’t like that there is no customer service phone number listed on the website and some have expressed having difficulty getting a reply from support after submitting their online forms.
Customer Service
You can contact the company on their web form (https://paleovalley.com/contact/) and follow updates on Twitter, FaceBook, and Instagram.
The company lists its contact information as:
Phone: (800) 920-7210.
Email: [email protected]
The company is headquartered in Boulder, CO.
Paleovalley offers a full 60-Day, no questions asked refund policy on every order and offers free shipping on orders over $75.00.
Cost & Price Plans
The cost of Paleovalley products vary and are set up in a way that rewards you for higher volume orders. Ordering more products allows you to qualify for free shipping as well.
You can also join their subscribe & save program for an additional 5% savings. However this sets you up for an automated delivery of extra products.
Where to Buy?
You can order all products through the website (https://paleovalley.com/store/) with some of their most popular items like the Beef Sticks being sold through Amazon.com and Walmart.com
Competitors and Alternatives
These days the Paleo Diet has gained enough popularity where you can find many snacks and ready to go meals at health food stores around the country.
Other companies that sell Paleo-friendly snacks include Steve’s Paleo Goods and Primal Kitchen.
Are Paleovalley Products Worth It?
While the prices for their products may be high and they do try to encourage you to sign up for auto shipments the online reviews for their products are positive.
For instance, the Paleovalley: Essential C Complex is rated as an Amazon's Choice product.
We recommend starting with a small order to see how well you enjoy the snack/supplement flavors and if you’re satisfied with the company’s performance.
If you have any experience with Paleovalley or their products, please leave your reviews below.
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Paleovalley Customer Reviews
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Sour Vinegar Taste and HORRIBLE Customer Service
Didn't Receive Order or Customer Service - Horrible Company
BEST CUSTOMER SERVICE and FASTEST SHIPPING EVER!!!!!
THIS IS A SCAM
DON'T ORDER PRODUCT!!!!!!!
This is the worst customer service company on the planet! Their web site states that orders ship within 2 business days. I ordered product August 2nd and my credit card was charged that day. After receiving no communication from them, I reached out August 7th. I received a response that day stating that they were experiencing high volumes causing delays. Since then, I have had 10 email conversations with their customer service staff. I have been told twice that my order was shipped. I was told once that shippers had lost it and I have been told twice that a replacement order has been placed for immediate shipment. NONE of this has happened!!
Paleovally is a SCAM
Paleovally SUCKS!!!!!!!!!
I placed an order almost two weeks ago, they charged my credit card that day, with the "promise" that all orders ship within two business days. I have written four emails, asking where my order is. I occasionally get a "sorry for the delay" reply and that my order has shipped. But, it is the same tracking number from two weeks age, that just says a number has been generated. I THINK THIS IS AN INTERNET SCAM........Going to get credit card company to reverse the charge for non shipment..
I agree....something is wrong!
100 % NOT A SCAM....
I was scared to death because I placed my order AFTER I seen all the terrible reviews... so I reached out to the company... needless to say I was so happy that Andrea messaged me right back and assured me everything would be just as they said... AND IT WAS... less than a week I got my order and it was sooo good... so whatever wasn't working for them HAS BEEN FIXED.... I promise...
Paleovalley Goes Above and Beyond for Customers
On June 14th, 2024, I order $167.44 worth of product from Paleyovalley.
3x Grass Fed Organ Complex
3x Essential C Complex
1x Essential C Complex (FREE GIFT!)
On June 20th, I e-mailed Paleovalley Customer Support, because the tracking information was still as follows:
Shipping Label Created, USPS Awaiting Item
The order had not yet arrived.
On June 21st, there was an e-mail from Paleovalley Customer Support saying that they looked into this and "it seems the carrier has somehow lost the package on its way to you. We'll get a brand new shipment sent out first thing tomorrow, so please look for a new tracking number from us."
On Jun 24th, the new order was sent, with no charge to the credit card, as a replacement order. Before seeing it had been sent that day, I received the 1st order from June 14th in the mail.
I e-mailed customer support about receiving the first order, asking them how they wanted to handle this. They told me to feel free to keep it. I tried to pay for the 2nd order, but they told me to consider it a small gift.
My experience in doing business with them since August of 2023, has been positive. They are a great company that goes above and beyond for their customers.
100%%%% I love this company...they stay in touch with you and have fast shipping.. and the meat sticks... SO VERY GOOD!!!
Feel so much better.
Hopefully this company will get it together with their customer service, but i must say, the organ complex has really made me feel so much better.
Do your products contain erythritol?
Auto Ship Orders Nightmare!
Deplorable service!!
There customer service is deplorable. You better like what you got and hope you get what your ordered, because if you lodge a complaint you will never hear from them again!!
IMPOSSIBLE TO CANCEL!
Nonexistent customer service! No one ever answers your calls, emails or social media direct messages. I was somehow enrolled in auto ship and when I tried to manage the subscription - my account is non existent on their site. How is that even possible? Please do yourself a favor and stay away!
A rip off company, stay away
No response when emailing support or even calling their phone
Horrible customer service
Customer Service is Non-Existent
Another American Scam Company
Very disappointed.
I know how you feel. They are evasive and play stupid/ignorant when they finally do contact you IF they do. I also trusted a recommendation from another person and I am going to write them and ask them to stop recommending this horrible company. No honest and transparent company operates the way that this one does. They are frauds in every respect and I doubt their products are as healthful and fantastic as they claim them to be.
I'm being generous giving you 1 star.
Agree. I’m having the same issues. Sent me the wrong item and customer support will not respond
Nonexistent customer service and does not stand behind what they say
Same issue! Unable to get a response. If they are legit, they need serious help in their customer service. Their email campaign certainly works because I've gotten 4 emails in the past week highlighting their products. Seems they don't know how to check their inbox though!
Exactly........they are just about marketing to customers and use the typical business model that so many startups today use. Pathetic is what it is. Disingenuous, no accountability.........JUST CASH FLOW. Need I remind them that cash flow can quickly end? Given how poor the economy is, I think I would be doing everything I can to develop and keep a loyal customer base.
They continue to charge you over and over
The same thing just happened to me. And when you go online to cancel there is no way to delete your credit card. This is really scary.
Unethical Business Practices
Their order system has glitches and processed my order before I finished editing it. I messaged their customer service immediately and tried to reach them all day without success.
Only to find out they shipped my order that I didn't want, but had seen my email and said I could send it back if I wanted.
Very unethical company, now I wouldn't trust their products.