Paleovalley Reviews

Their order system has glitches and processed my order before I finished editing it. I messaged their customer service immediately and tried to reach them all day without success.

Only to find out they shipped my order that I didn't want, but had seen my email and said I could send it back if I wanted.

Very unethical company, now I wouldn't trust their products.

The clean "no filler" approach to their supplements is great, but some of the stuff can be too potent, I mean, like several hundred x the normal dose of Vitamin C is way over the top in my opinion, and the use of exotic unusual ingredients like "unripened acerola cherry" or "camu camu berry" can be dangerous to introduce into your system.

When you sweat those things out, it can irritate your skin or even cause an allergic reaction.

Also one thing I've noticed is that when I left positive reviews for paleovalley, they appeared on their site quickly, but when I left critical reviews they never appeared.

My customer service experience ( Samantha and Zachary) was absolutely great!

I definitely am going to purchase something else from this company because I believe in the good quality of the products they are providing, even though the one I got wasn't exactly for me due to my unfortunate IBS condition.

I think this company is great and healthy, and any digestive system can benefit from "bone broth protein" supplements.

I have been buying from Paleovalley for several years. I love their products and I honestly have never had a difficult time getting them to respond from online communication....NEVER.

Even when they had to credit by card on one order...took care of it immediately. These are good people at Paleovalley....and their products are top of the line...

I've been enjoying PaleoValley products for about a year now, and have never had a problem, other than an ordering issue one time, which was quickly resolved via email.

Every shipment has been perfect. I love their meat sticks, and also use the organ complex, vitamin C, and turmeric. Great products, great customer service experience.

Ordered the meat sticks per my husband's request; he LOVES them! Have been on Autoship for nearly a year now, and never a problem until this last batch. Several in each pouch (I ordered 8 pouches of 10 sticks) had swollen wrappers, and when the first one was opened, it smelled absolutely foul...not fermented, but rotted! Have emailed several times, no response. No phone number, as many others have noted.

Will not order again without having this issue resolved. Regretfully searching for another protein source to replace these.

Hey Paleo Valley, growth pains of a young company are expected, but lack of communication at any age of a company isn't. Whether you like to communicate via email or not(and I don't blame you, it leaves a trail) People need to be able to reach you by phone just as easily. Sounds like from some of the reviews that is your achilles heel.

I'm a big fan, they really help me curb my appetite and stay away from sugars. Haven't tried the other products.

Product can be great but if you can't communicate you will ultimately fail.

Best of luck

I ordered first then read the reviews. I was worried. I didnt get a confirmation email, turns out I typed my email address in wrong. My computer screen glitched and I got charged twice. I called the phone number listed on the charge (bank website) and a very nice and competent young lady answered the phone and took care of it (the extra charge came off three days later which is standard bank stuff). All that was fixed within 15 min of the order.

I get the product and it's great. It tastes like summer sausage. The kind you get in the mall during the holidays or as a gift with cheese. I got three kinds and I love them all. The skin is a little tougher than old time hot dog skin if you are old enough to know what that is. For everyone else, it's way less work than true jerky. I can't understand the person who said they had to boil it to eat it.

I do keep it in the refrigerator bc of another review but the product I got came with expiration dates 6 months out. I eat one of these everyday with a stick of cheese for lunch. My young daughter loves them. It's a great alternative to ramen noodles everyday after school.

I was super skeptical and felt like maybe I had made a bad decision but it's all worked out and I am super happy to have found them.

So, I happen to like there foodbars and the beef sticks. Have ordered at least $1500.00 dollars worth. Never a problem w/ shipping.

Once, I bought the whey. Thought it was a chocolate drink mix. It is chocolate flavored whey. Sent it back,,, Money refunded.

No problem.

Have had no ordering or delivery problems, product arrived in a timely fashion, have ordered 2-3 times.

The beef sticks are okay, will give them a C grade. The casing needs work, it's so tough it's like chewing rubber bands.

To soften them up a bit I split the casing and boil for ten minutes, let cool in water. Still tough though.

Also too spicy, tummy can't take too much spice. Should offer a regular version.

But I do like the Paleo aspects of the products, would like to see improvement in quality.

I made the mistake of signing up for the subscription since I did like the Superfood Bars and the beef sticks were ok. My first shipment came....I should say "partial shipment" came....no superfood bars just the beef sticks. I figured they would come in a different box soon thereafter, AS MY CREDIT CARD WAS ALREADY CHARGED THE "TOTAL" ORDER AMOUNT, but no luck.

Two weeks went by and I sent an email to the Paleo Valley support team telling them I never got the bars. They did respond saying that they would be shipped in the next 2 weeks as they were backordered...which is exactly when my NEXT order would be shipped. As a side note....during this time I was daily receiving email advertisements about the Superfood bars being 30% off and to order now! How is it that they are "backordered"?

I tried calling their 1800 customer service number but of course it sends you to voice mail. No calls back. At this point I have given up on the bars and just want the money I was CHARGED FOR BARS I NEVER RECEIVED! I have stopped my subscription and will be calling the bank to make sure they do not try to charge my account for another "partial" shipment.

I ordered the product and it was ok. I really don't see the huge difference to justify the cost of these things but my wife is on a paleo kick so I do what I am told. Having said that, their customer service is mediocre at best, NO PHONE NUMBER AT ALL TO SPEAK OF, the website is really in need of a better ordering system and last, their response time for an email return response is pretty slow.

I know that businesses have issues in starting out and certainly understand all of the growing pains associated with that, for that reason, I will stick with them for a bit longer. I am however, keeping tabs to see if they improve as I really don't want to deal with companies who don't get it straight.