NewDay USA Reviews

I guess you get 1 star otherwise I can't leave a review, I don't often believe anything advertised, and why I even believed you I don't know. Maybe because of your flashy Veteran ads? Perhaps your deceptive advertising?

You failed to respond to all my questions, how long have you been in business, have you actually helped any veterans? what do you require to get evaluated? Can you give me an idea?

Your response: it's against the law to provide you any details of our requirements and must let us pull your credit first....Huh you advertise and swear that you work with veterans, but you don't.

Veterans stay away from these people, I have points on my credit, when a simple response will have sufficed but instead they use intimidating tactics against you specially if you're a veteran, another scam of a company operating under the Veteran Umbrella.

They will tell you one thing over the phone, then refuse to provide you details in writing, then state they hold everything for 4 months but it will be better to find a local mortgage company, and in 2 weeks send you a denial letter stating too low of income for loan applied for but when you never provided them with any income verifications.

It's a sham, stay away unless you want any chances at making any of your dreams a reality turned to sadness.

My experience with these people is horrible, they claim to support veterans but this is a bait and switch. They tell you your loan is 4.85% then after a week of approvals float a closing statement that has an added 3 points to the closing statement adding $21,000 in fees...I lost the house I wanted to buy .. shame on them, take them off the air they are a fraud.

Returned from my vacation and received letter that House Insurance lapsed on 5/19/22. Mortgage with NEW DAY USA, never paid from my escrow account. A 3way phone call done on 6/6/22 with my USAA Insurance that deals with Southern Oak Ins. and they assured me it would be reinstated.

Today, logged online and still no Southern Oak insurance policy in place and I called them to find out that New Day never notified they are now the mortgage company etc. New Day USA called I gave it to them and all they could do for me is to elevate it and give them 24hours...I’m now nearing 5 days to a month without house insurance.

I live in Florida and we get a lot of lightning strikes in the summer and this worries me....Those NEW DAY USA commercials will not be the same for me. THEY NEED TO DO BETTER FOR US VETERANS! Sharing this hopefully, this never happens with your mortgage company etc.

I don't know what people had issues with. My experience with Newday USA was phenomenal! They got me to the closing table with my VA-backed loan in 30 days! I had no issues with my rate being crazy. They got everything I needed them to get.

The only reason I didn't give them 5 stars was because my broker told me that if I closed in December, my first mortgage payment wouldn't be due until February 1. I closed on December 1, but because there were 30 days between then and January, my first mortgage payment was due on January 1.

It was a loophole on which I called them, but it would have been the same if they told me that when the process started. I was frustrated to say the least, but Andrew and Emily were great with it! I would sincerely recommend Newday USA to any veteran who is buying a home!

If I could give NewdayUSA a negative number of stars, I would rate them a -2. I got a quote from Newday USA with$21,697 in "Loan Costs" and an interest rate of 3.25% even though on the very day I got the quote they advertised a 2.25% rate. (False advertising?) When I got their quote I contacted another lender.

For the very same parameters, the new lender gave me a loan with $1,790 in "Loan Costs" and an interest rate of 2.74%. Closing costs of $23,089 vs $2,369. You know which deal I went with. NewdayUSA is a complete rip-off.

Sounded good at first. I sent all info to them. They told me I needed to sell my rental property since I showed a loss on it due to depreciation, etc. I told them up front I would be selling rental and had a friend that was going to buy it. First they said I just needed it listed.

Then they told me they needed a sold contract. I gave them that and they them said I needed it to be closed. Between each of these decisions the loan officer took between 1 - 2 weeks to let me know what I needed. I could never get a hold of the loan officer, email or voicemail.

After I supplied this, I never heard from them. I went a different direction. I do know how this works, since I was a loan officer about 15 years ago. My total loan was about 30% of the value of my house and I have an 845 credit score. I am retired and they did not work with me at all.

Paperwork issues at closing , didn't have the correct amount for closing cost had to send them more money and it had to be wired so that was an additional $15 . Now they are trying to get me to sign an amendment that says they can charge me up to $19.50 to take my payment no matter which method I use to pay it.

Never had this trouble with USAA. I'm refusing to sign the amendment and the loan officer had no idea what to expect not answer me. Go to USAA even if the rate is a little higher

Started a rate reduction refi in early Sept. Closed mid Oct. Old Loan already paid off, new loan fully established. Mr. Meredith was my POC throughout and contacted me at least weekly. Submitted the few documents required on their online portal without issues.

I got the interest rate I was promised....saved $450/month on the mortgage payment and 1.5% reduction in rate. And I was only 15 months from my last refi with another lender, so very little if any equity there.

Maybe I just got lucky for once...lol

New Day lied regarding interest rate. I was baited for 2.25% and told the rate was 3.25%. I contacted another broker who secured a refi for 2.25%.

Beware the New Day BS.

First of all do not put out information that you can save 3000.00 a year! I called in and spoke with a very "Trump Like" Loan officer! I wanted to find out how the loan worked. After all was done and said, and he worked up a loan scenario I said do not pull my credit, because it can lower your credit score.

After all was completed on his end he informed me that my monthly mortgage payment could save me 48.00 a month! This was a far cry from 250.00 a month! I see Donald Trump all over your company! Just remember what Donald Trump told "John McCain" before he died as regards his POW status, I Quote, "You shouldn't have got caught"

What kind of an "Jerk" for president do we have?

I have the misfortune of being a NewDay USA customer. Being a retired service member, I wanted to refinance my home into a VA loan, and with all the NewDay adds flying around on the television, I chose them. They are very cordial but do not offer anything extra beyond any other mortgage company. They do, however offer the veteran higher interest rates and problems with the loan during and after the closing.

I was supposed to close in mid December, but the calculus changed and somehow the entire thing was moved to the end of December. The next week, in January of 2020, they somehow needed all manner of additional paperwork, and most of it was petty, like a better photograph or a better copy of the termite inspection.

This kept going on and on...for weeks! Since they had gotten the payoff to my mortgage, I did not make the normal payment on time, hoping to enjoy the extra bonus cash following the Christmas expense.

NewDay kept having issues with someone in some back office waiting on this or that from a title company and all the while string me along. My instinct was to abort the process, but I persevered just like that trophy bass going after the shiny spinner bait.

This process of bungling clerical problems persisted all the way until the end of January when they finally sent someone to close the loan with me. Unhappy over what I had been drug through, I was happy to put all that into the rear view mirror. But as with all things NewDay, the nightmare was/is not over.

After all of that, NewDay did not fund the loan on the day they promised, and I mow have a ding on my credit for a late payment to my primary mortgage holder.

I am wondering just how much damage this company can do before this is over. Veterans far and wide, hear me, DO NOT FINANCE WITH NEWDAY

RUN!