Veterans United Home Loans Reviews

Veterans United Home Loans, found online at, states they are a leading lender in the VA Loan industry, helping former military members become homeowners. 

How Does It Work?

The VA Loan Program works to provide homeownership opportunities to people who otherwise wouldn't qualify for conventional financing.

This program may give veterans the chance to purchase a home with no down payment, lower monthly payments, and with relaxed standards for first time buyers. 

Those who believe they qualify can use their tools and resources to determine whether or not they may be eligible, what is involved with the VA loan home buying process, and what is required of first time buyers.

When you decide that you are ready to take formal steps forward in securing a potential loan, you can fill out their basic questionnaire and have one of their representatives contact you to discuss your options.  

Cost/Price Plans

The website does not publish any pricing information, and all the information and tools on their site are free to use.

Still, customers should always know that there are fees and interest rates associated with any loans. 

Refund Policy

Financial companies do not generally offer refunds, in the traditional sense, though some lenders may offer their customers a period of time where they can cancel their loan and return the principle without penalty.

Customers will have to speak to a Veterans United Home Loans representative directly about potential policies, however.   

Customer Service Contact Info

Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 800-884-5560 or by email at [email protected]


This company appears to be well liked and generally seems to receive good reviews from those who have worked with them in the past. 

Competitors and Alternatives?

There are many different financial institutions that specialize in providing home owners and home buyers with various types of mortgage loans, but customers who are interested in VA Loans will need to work with specialty lenders.

If you have any experience with Veterans United Home Loans or their services, please leave your reviews below.

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Veterans United Home Loans Customer Reviews

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The absolute worst Home Loan Company Ever!
April 19, 2023

Home buying is suppose to be the best experience ever. However, it ended up to be the worst experience ever for me.

Aaron Brooks Loan Specialist: Did not submit paperwork over to the VA lied on me disclose my personal information out about me. Told someone that I was only in the VA for 45 days and that I was denied my home loan which never was true. He also refunded my appraisal money and told me that the VA will not approve me. I contacted the VA and they told me to have the company forward my paperwork over.

Jason Sapp Customer Advocate: He talked to me so rude and told me the same thing that Aaron Brooks said I asked to speak to his supervisor, and he said he had none. I had contacted the VA and specifically asked them what the home are buyers' criteria's and they said one must serve 180 days or one must be disabled. Therefore, at that particular time I knew I was then qualified.

I had to file a complaint due to the horrific circumstance that I have endure. No one should ever have to go thru such a disturbing homebuying journey.

Horrible experience no loyalty
December 29, 2022
They will sell you out to Carrington and you have no say. I set up online again and I was charged for mortgage twice in one month!! No help from either company to rectify the situation. Go with a company you can trust because you can't trust them!

Veterans United Scam
April 11, 2020

I currently have a mortgage with veterans united. Applied for a cash out refi of 229k, appraisal (with inaccuracies) came in at 233k, my account disappeared from the site, and I haven't received an explanation from anyone and the process was chronically lagging. Was the appraisal a set up excuse to not follow through?

What's up with you people? Does the VA condone this tone of service? I suspect not. Since an irrrl is available @ <2.5% why am I even bothering with you people? I should have known better when the current mortgage lagged in process, closed late, and I got an above market rate.

Responsive and Informative
November 5, 2016
While I didn't use Veterans United in the end to close on my 4 unit multiplex, I did use them to get preapproved so I could start shopping. The preapproval took under a day to complete and allowed me to put a bid on a great property. My realtor then pushed me towards another lender. But Vets United got me started and really gave me a lot of useful information.

Don't Bother
January 8, 2016

When we decided to buy a house, the first place we looked around was the internet (of course). Veteran's United has really big ads and many of them. My Vet mate filled out the online form and a few days later the forms arrived. He filled them out and mailed them back.

After that, we got a letter saying he/we were approved and to go house hunting with our PreQual letter. First, local realtors have their own lender, by that, I mean one they work with every time. They don't want to meet new lenders. Another realtor couldn't get Veteran's United to even respond to their calls.

Then we did find a house but there was some confusion on whether it was a mobile or site built. I had to run middle man because the realtor and lender wouldn't talk to each other. The final straw came when the lender (Jody Overacre) screamed at me during a phone call. (WHAT PART OF MOBILE DON'T YOU UNDERSTAND!!??) I mean, he yelled so loud, I had to take the phone away from my ear. Good news is, we did get a VA loan thru someone else and did get the house.

My opinion of Veteran's United is, if you don't need a big loan, and you are willing to do the work yourself, they're ok. I believe they work on quantity. If 1000 people apply, maybe 10 will use them and since they do no actual work; it works for them. Worthless.

Tracy February 29, 2016


Veterans United Home Loans' customer service management team would be interested in the opportunity to research the communications indicated in your review. Client feedback is our number one source of information about how to improve our processes and where to provide training opportunities or corrective action if necessary. You can call the Client Advocate team that handles these situations at 1-800-212-5200 or email [email protected] A member of management will fully review the file and take any additional feedback you have to offer.