When we decided to buy a house, the first place we looked around was the internet (of course). Veteran's United has really big ads and many of them. My Vet mate filled out the online form and a few days later the forms arrived. He filled them out and mailed them back.
After that, we got a letter saying he/we were approved and to go house hunting with our PreQual letter. First, local realtors have their own lender, by that, I mean one they work with every time. They don't want to meet new lenders. Another realtor couldn't get Veteran's United to even respond to their calls.
Then we did find a house but there was some confusion on whether it was a mobile or site built. I had to run middle man because the realtor and lender wouldn't talk to each other. The final straw came when the lender (Jody Overacre) screamed at me during a phone call. (WHAT PART OF MOBILE DON'T YOU UNDERSTAND!!??) I mean, he yelled so loud, I had to take the phone away from my ear. Good news is, we did get a VA loan thru someone else and did get the house.
My opinion of Veteran's United is, if you don't need a big loan, and you are willing to do the work yourself, they're ok. I believe they work on quantity. If 1000 people apply, maybe 10 will use them and since they do no actual work; it works for them. Worthless.