MyCheckFree.com is an online billing and payment service which claims that they allow people to gather all their monthly bills into a single place where they can be managed, tracked, and paid.
How Does It Work?
According to their website, all you need to do is sign up for an online membership with their company and then provide them with the companies from which you receive your monthly bills. This allows you to manage your monthly bills all in a single place and to pay them all from one place.
Customers who sign up with an account at MyCheckFree.com will begin receive their billing statements online, as well as monthly reminder emails to sign on and view your bills before they need to be paid.
Payments for bills begin process two business days prior to your bill due date, so you will need to keep this in mind when scheduling payments and avoiding late fees. However, it is important to know that you can schedule payments up to one year in advance, so no matter if you are going on vacation or a business trip or whatever your issues may be, you can schedule a payment and not worry about being late.
In order to sign up for a MyCheckFree.com account, you’ll need to provide them with your name, address, phone number, and email, as well as account information for your individual accounts whose bills you want managed through their website.
The website emphasizes that their service is free for their members, because the companies to which you pay your bills pick up any necessary fees for you, in order to provide their customers a convenient payment method which hopefully facilitates them receiving their payments on a reliable basis, and on time.
It is important to note, however, that their website does say that fees will apply for same day payments or some credit card payments. These additional fees should be clear before you submit payment, however.
Since this company does not actually charge you fees for being a member or for managing your online bill payments, they do not offer a Refund Policy. They do, however, offer their customers a few guarantees.
The first is for customers who suspect their account may have been compromised and there is a fraudulent charge on their account. Customers must notify them within two business days of the suspected transaction and your liability will be no more than $50, similar to most major credit card policies.
The second guarantee is for late payments. If you receive a late payment charge up to $50 because a payment arrived after its due date, and you had correctly scheduled the transaction in accordance to their Terms and Conditions, then they will be responsible for your late payment fees.
Customer Service Contact Info
Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by using your MyCheckFree.com account – they do not provide their contact information to the general public.
Unfortunately this company does have many negative reviews at this time, mostly from people who claim that they have received mysterious charges that they don’t understand, and then they are unable to get good explanations from their Customer Service Team about where these charges came from or why they were applied.
Other customers have repeated complaints about this company submitting payments late and then refusing to cover the late payment fees the way they claimed they would. Unfortunately, there is no way of knowing whether or not each customer truly followed the transaction process the way they were directed in the Terms and Conditions.
However, the fact that there are complaints about certain processes and billing practices and no way to contact Customer Service before you are a member is bothersome. Customers will need to decide for themselves whether or not they are willing to take a risk on this service, with these types of claims recorded.
Competitors and Alternatives?
There are other online billing and payment services, though it is also important to note that most major banks allow you to set up online bill pay services directly from your checking account, and most companies to whom you pay bills will allow you to set up accounts with them directly, though that means you will still need to manage your accounts individually.
If you have experience with this company or their products, please leave your MyCheckFree.com reviews below.
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1 ‘MyCheckFree.com’ Review
After years problem free, I moved the default account. They still billed the previous account. I called them about it as I was charged a fee from my credit union for insufficient funds and the bill is still unpaid. They said the change didn't have enough time to go into effect. My notes say different. After the call they billed the wrong account again and I was charged another fee from my credit union. After the two mistakes mycheckfree managed to find the correct account only to collect $15.00 for themselves and the bill remained unpaid. Which also became late and added a penalty for themselves. After an explanation they removed the penalty and I closed the mycheckfree account and the credit union account.