I cannot stop wonder, how this bunch of amateurs managed to get so many positive reviews. here is my experience.
I was scammed by a signal provider, who received payments from the brokers for bringing in new customers. I have lost 1 year worth of salary and I wanted it back.
I contacted MyChargeBack in good faith beginning of February, yet still not sign of my money neither any signs of any actual work done from their side. They are lying to me since day one. for example: I was told: 'we know best forex team, we can deal with them', however I find out after the payment, that they do not deal with signal providers, only brokers. They also told me: 'this is a straightforward case and it will take up to 2 months' or 'we WILL get your money back'.
Right after the payment of their fee, I suspected, that this is not leading anywhere and I have tried to get it back. they have not even got a chance to open my file yet. However they were acting like toddler throwing out toys from the pram - they hang up the phone on me saying, that they 'will see what they can do'.
It was a mistake to fall in for their marketing talks afterwards. Which by the way included 'what do you want now, Silvia?' when I was trying to ask questions.
After filling the third questionnaire in matter of 3 months (each time after I have chased them for an update), I have realised, that they actually does not even know what case they are on.
First step was to send out a 'poor mother of two loosing her life savings' kind of email to the brokers. this letter was sent from the 'legal department' to me FULL of grammar mistakes!!! I was furious as it took them 3 months to advise me about first step. and then this?
Yesterday, I had a call with my case handler who and he filled for me a form on the broker's website to launch a complaint as they did not replied to my first email of complaint. He asked me details, that they already have got on my file (if there is any at all) in order to fill the form. nothing else, just those details.
Even thou I have got a WRITTEN proof, that the signal provider was in contact with the broker and they have altered my account without my consent, there is nothing that this company can actually do for me.
During the process I was never updated, I did not know what is going on or what are the next steps.
02/07 update to the response of the MyChargeBack
I am not sure what exactly they mean by striving. Probably not lying to me about everybody being in a meeting when I call in to get an update... One of the brokers replied to me weeks ago and MyChargeBack have not done a thing. When I have asked about it yesterday, they were like...oh, we will let you know...and for the question, when? the answer was in 2 weeks time...so what exactly they have done since they knew Vantage's position? NOTHING.
Once you have payed the their fee, that is it.
02/07 saga continues:
I have been contacted by their 'customer satisfaction department' and I have been offered a full refund for their services and I quote here: 'Please note that Section 4 obliges you to remove your Trustpilot review in its entirety before payment will be made'.
Another one just confirming the previous and the means, how they received such good reviews: 'Since you signed a legally-binding contract that obliged you to pay a retainer, we are under no obligation to refund you anything. It is our right, therefore, to include in this agreement a quid-pro-quo that you will remove the review you posted on Trustpilot in exchange for the refund.'