HotelWiz Reviews

This website or company is the most surprising scam I have seen to date. The reason is because it is featured on google and other platforms as a website to book hotels but it is a complete scam. I booked one night through them and they charged me not only for that one room, they duplicated the charge for the same amount.

Now, I got to the hotel to get my room thinking that I was just going to call them to fix that issue, the hotel was not even able to find my room. So, I had to figure another way to sleep while on a road trip. That happened on August 6, 2023. I called these people more than 10 times and there is always this Sage guy that is super arrogant and rude, and always telling me the same BS over and over. I got pissed on the 4th time calling because I told him that he has been feeding me the same BS and promises but nothing had happened. He gets pissed when he realizes that someone can see through their scams and would hang up.

It is October 26, 2023 now, called them today and this same Sage guy picked up and cut me off while explaining the reason for calling and asked me to provide reservation ID. After that, I told him what has been happening and that this time I won't take any BS, he said to wait. He came back and said they issued the refund 10 days ago, but there was a breach in their system because something was mismatched. What????? I have not talked to these people for a month just to see if they would issue my refund as promised and he just lied to my face again. I told him that this was a lie and that he will have to issue my refund while on the phone. And then, guess what he said, "you have to call back after 24 hours and we will issue the refund."

Please DO NOT USE HOTELWIZ. They are a complete fraud. Don't get fooled, they are scammers.

Booked a hotel room through Hotelwiz. They charged my credit card.

I called the hotel two weeks later and there was no reservation, nothing under my name.

Tried for two days to get in touch with Hotelwiz - via email, phone, chat. No response to anything. On hold on phone then call ended multiple times.

This is a scam.

Fraudulent company. They didn't make a reservation at the hotel and they don't refund the money. Unfortunately we fell in. There is only one star because otherwise you can't send the post

They have the worst refund policy in the world. I made a honest mistake by choosing the wrong date. They said they could not change the date nor cancel the reservation so I lost over $100 and no hotel. This is bs and I would not advise anyone to use them because you have no room for error and you will lose your money so I ended up disputing with my bank. I will never use them ever in my life.

I booked a hotel through Hotelwiz. After the booking, I realized that the dates for the booking were incorrect. It had the following day of the booking as a default for the time frame and I needed it for that weekend.

I called Hotelwiz Customer Service within five minutes of realizing my mistake. They informed me that their policy doesn't allow for any changes or refunds. They absolutely wouldn't help me change the date of the booking.

After I got off the phone with them, I contacted the hotel itself. The person at the hotel was amenable to changing the dates if they had availability for the dates I needed, but said they couldn't change it without Hotelwiz contacting them to do so.

I tried one more time to call Hotelwiz to let them know the hotel was willing to change booking dates. They repeated the same policy back to me that they can't change dates or provide refunds.

In short, it cost me approximately $200 for an understandable mistake and a hotel reservation that I couldn't use! I've learned my lesson to read the policy prior to booking anything. Caveat emptor

Complete scam. I booked a hotel in Shreveport with HotelWiz, and when I go to check in, they do not have my reservation. Called customer service number, I was told I'll get a refund. Haven't gotten it. I filed a dispute with my bank. DO NOT USE THEM!

Paid for hotel. Hotel had no record of it. One month later, still no refund. I have now had to send them a copy of an invoice where I personally paid the hotel. Why is this even relevant? What if they didn’t have a room and I had to go to another place?

I recently booked and pre-paid for a hotel stay through Hotelwiz (Hotel Amigo Atlantico in Guardalavaca, Cuba). I had to cancel the booking a few days beforehand however because I tested positive for Covid and couldn’t travel. Hotelwiz’s refund policy prominently displayed on their website indicated I was entitled to 43% of my money back.

However, buried somewhere in the booking receipt’s fine print was a statement that my booking was non-refundable and I was out $400. My subsequent efforts to recover 43% of my money were met with a shrug. This is at the very least unethical and possibly criminal behavior.

I’ll never book through Hotelwiz again and I’d advise anyone who does so to BE EXTREMELY CAREFUL AND READ ALL THE BOOKING RECEIPT’S FINE PRINT. Better still, simply avoid booking with Hotelwiz altogether. There are undoubtedly many better companies.

They do charge cancellation fees (the whole amount) even though they say they won't.

1 star is more than I should post. I have never had such bad customer service and each person on the phone lies about when I will be getting my refund that was due to me almost a month ago. The hotel refunded them for an incident that happened there, I have now been trying to get my money back from them for over 3 weeks.

I have emailed and called more than 10 times. They keep telling me-first it was 3-5 business days, then 7-10 business days, then when I still did not have my money, I called about 5 times and each person kept saying just wait another 24 hours, just wait another 24 hours, lie after lie.

I have emails and call logs as well as recorded phone conversations of the lies I have been told about my refund. The only thing this company actually did right was book my stay, that was done at least. That is apparently all they are able to do. I think they assume I'm going to forget the $120 they have of mine, that I am owed!!!

1 star is way too positive for them!!!! I will call and email over and over until they pay me what is owed!