HomeServe USA Reviews

HomeServe USA
( 43 reviews )

HomeServe USA Customer Reviews

  • Sort Reviews By:

Document everything with this company.
October 5, 2022

The blower on my furnace went out. Home serve sent a heating company out to supposedly fix the problem. INSTEAD, the heating company comes out, 1. they drill a hole in the CO exhaust of the furnace.

Then the service man turns to me and says, "You have a CO leak in your furnace. You're going to have to shut it down and buy a new furnace. " I said, "you just punched a hole in the exhaust pipe letting the CO into the house.

You made the leak". He said, "Look we just want you to be safe. But because you have a leak we can't fix your furnace." I said, " you made the leak.". He said, "Home serve can give you a price on a new furnace and we can arrange financing for you."

I said, " So your plan all all long was to come here, and damage my furnace so you could extort money from me for a new furnace. And then TAKE MY HOUSE?"

He picked up his tools and walked out, without saying a word. So home serve came into my home. They damaged my furnace. Then said that my furnace, which they had damaged, could not be worked on.

And they are ALL Christians doing this. They lied. They broke my furnace. They attempted to EXTORT money from me in a scheme to try and take my home from me.

I will say that what I have written here are my own experiences, with home serve and are not meant in any way to be looked at as empirical statements about home serve or any person or persons associated with home serve.

But I am going to refer this matter to the BBB, the state AG office for Ohio, and the Justice Department, citing that I believe that home serve is operating with the intent of extorting money from home owners, while at the same time attempting to position home owners where they must give up their home to home serve because of extortion and unfair business practices.

While I cannot certify, at this time, that what I am experiencing is empirically true. I must say that I would advise that anyone doing business with home serve, 1. tape all of your calls with the company. 2. Have an audio recorder going at all times while they are on your property. 3. Photograph everything they do. No matter how slight. When you find anything that is either illegal or inappropriate, contact the BBB, and the state AG for your state. And conctact the Justice Department. document your appointment and service call fully.

Home Serve claims to be Christian. So how do they justify lying and cheating and stealing homes to be something that Jesus would do or support? Do not openly trust home serve. I trusted them, and they broke my furnace and then claimed because it was broken that they were not going fix it. When they broke it.

Horrible Company!!!
July 29, 2022

This is my first time with Homeserve for Central Air Cool Plus plan., supposedly the best plan!! They claim 24/7 available for service.

My Ac unit shut off completely yesterday, Thursday. I called right away and was told by rep the only time a tech could come to my house was TUESDAY, 5 DAYS LATER!!!

I saw this is unacceptable as we are seniors and it’s 90 degrees out. All he could say is "I’m sorry Ma’am but all techs are busy and not available till Tuesday."

I am dropping them for any Ac coverage and cancelling our Heating services.

I’d rather call a service HVAC company in my area, which is what I’m doing now!! They know how to take your money but are completely unreliable!!

LindaCockerill September 14, 2022

Do not be taken in by this company. I have had Home Service service for years on everything. The one time that I have to call them with an emergency, my water heater leaked and flooded by house on a Saturday and they didn't call me until the following Wednesday.

They send someone to install a water heater that was supposed to be covered and the company tried to pad another 1200.00 onto what Home Serve was paying them.

Do not use this company, (Plumb Pro) from Goose Creek. These guys are out to rip you off. Home Serve is a gimmick to get your money. They have several local contract companies in this area working for them and this company is not to be trusted.

They will not get anymore of my money. I bought this service because I am a 77 year old widow on Social Security and thought they were reputable because they are affiliated with Dominion. Boy was I wrong. Do not give them your money!!!!!!! The whole world is about $$$$. What happened to honest businesses????

LindaCockerill September 14, 2022

They don't work on weekends either... Their emergency service starts on Monday

LindaCockerill September 14, 2022

I'm taking them to small claims court to get a refund on what I have paid them

My Experience with HomeServe
June 17, 2022

SCAM ALERT!!!! I've had this service with home serve for number of years and just until recently June 15th 2022 I had an air conditioner failure so I call home serve and paid the $50 for the service charge.

After paying the service charge fee of $50. I was instructed that I will be contacted by contractor or by home serve on the next day for work to be done on AC unit. June 16th 6:00 a.m. through 6:00 p.m. no contact whatsoever from contractor or home serve.

At this point I attempted numerous phone calls to home serve to get this issue resolved. I was told that there was no one in my area that can service my AC unit. WTF at this point hot frustrated and angry.

I never received a call from anyone to to resolve this problem. So be aware of this company Home Serve USA that have you paid premium every month of $16.95 and a service charge $50 and never show up or contact you.

After attempting to contact the office of the president at Home Serve I was denied. It's a SCAM!

Be cautious of the service provider
June 8, 2022

The homeserve plumber that visited my home my home on 7 June 2022 left about an inch to an inch and a 1/2 of sewage in my guest room shower. And after he left the problem still was not resolved and I had to call the plumber agency for a different plumber to correct the problem that the original plumber did not resolve.

I do not know if there's a place to post a picture of this filthy shower on this review but I'm willing to share it with anybody.

May 11, 2022

If I could give them a zero, I would. I called on 2/2/22 because I had a sewage backup in my basement. I was told they had 12/24 hours to get back with me. this was not acceptable because we couldn't use the water nor flush the toilets.

After insisting that this was an emergency, the call taker changed it to critical. A plumber contacted me but offered an appointment on the 7th and said this was their first available appointment. This was not acceptable. I call HomeServe back. They behaved as though this was their only plumber, and they made no attempt to locate anyone else.

I asked to file a complaint. The call taker supposedly started the process and told me someone would get back with me. No one every did. I had to pay out of pocket to get the sewage problem repaired.

Someone from the "President's" office contacted me after I filed a review with the Better Business Bureau. This person went back and forth with me, even seeming to question whether snaking out a sewage drain was covered under my contract but eventually agreed to reimburse me.

Then she stopped communicating with me, will not return my phone calls, nor respond to my emails. And, I was not reimbursed for my out of pocket expense. This company is the worst. They are taking your money for coverage and failing to provide service. They should not be allowed to continue to operate in this manner.

What's the use of having a paid contract that is to provide emergency water/sewage coverage, if the company does not honer the contract. And HomeServe has done this apparently without any repercussions.

Waste of Money
April 28, 2022

I had a kitchen sink strainer that was leaking water under my sink and needed replacing. I've been paying $7.89 for years now thinking it would be covered. I called Home Serve and a plumber called me and different times he could get here. I called Home Serve to make sure it was covered. It wasn't. I decided to look at the exclusions and was shocked. They basically cover nothing expensive or hard that you would want a plumber to fix. The only thing it covered was snaking a few drains. Doesn't even cover repairing pipes breaking due to freezing. It's a waste of money, other plans cover more. I canceled it. Make sure any plan u have with them you read the exclusions part good.

ThomasCrown June 06, 2022

They also charged my Credit card $25,00 For what I canceled in about 2 hours when I found out my repair wasn't covered and no plumber could come that day. They told me I wouldn't be charged. No one ever showed up and my recent credit card statement shows a $25.00 charge for Homeserve. Im calling them in the morning and making a complaint if its not removed.

April 19, 2022

They installed a new water heater that worked for 6 weeks. after that, no hot water and Sulfer smell when hot water tap is even turned on. When he came back, I told him(a teen) that I have well water and need an aluminum anode rod put in. he said he never heard of that! When asked what anode rod was in, he looked it up and said it was a coregard sacrificial anode. I looked it up and they can be magnesium or aluminum. also, in the troubleshooting part of their manual, it says to turn it up to 140 degrees from 120 and that should help. He said he wasn't allowed to. He said I needed an electrician. Hours later, I have hot water (for now) but the smell is horrible which is not an electrical problem! Stay away!

WFMN April 27, 2022

Never had an experience with them !!!!However!!! As a engineer [retired] when I read their mail to the area I live at , I found they have a problem/// they don't know what they are doing / saying etc I live in an area in brodheadsville / the homes in my area all have wells/they are telling people that they need protection for the pipe lines that go from pohopoco drive to their property and need to replace them should they fail and would have to pay for the repairs not true!!!! Sounds like a fraudulent company to me beware !

WFMN April 27, 2022


If they can't solve something so simple
February 13, 2022
I requested that they fix an electrical contact because it was not working and I needed it to connect the Christmas tree lights since November 2021 and the technician came until the end of January and the last thing is that he could not fix it, I still have the problem in February and no one has been able to come to solve it, it is incredible that they can not solve something so simple, I can imagine the problem in which people with more serious problems would be found or are found.

Office of the president of this company doesnt even respond!
February 10, 2022

Terrible, couldn't get furnace fixed because no local contractors will work with Homeserve as they do not pay the contractors. 5 contractors called every single one said the same thing..NO WAY! WONT TOUCH IT!

Homeserve hasn't responded to anything and its been 6 days since I called for repair, filed with BBB and demanded full refund of contract money from day 1 when it started almost 20 years ago!...BEWARE TOTAL SCAMMERS and they don't care..Their office of the president wont even call me back!

Very Dissatisfied.
February 7, 2022

I have been a long time Homeserve customer, however that will change. in the past two years they have sent sub standard technicians to perform routine preventative maintenance on my boiler. As a result, it has cost me the inconvenience of extra service calls. Their technicians are not qualified and unprofessional. Their customer service leaves a lot to be desired. Don't waste your time and money.

You would be better off with a local plumbing & heating outfit.

Denied claims and reimbursement checks
January 24, 2022

Made a claim in 2019 on a sewer line that leaked. I have the sewer line coverage. Homeserve sent their own Plumbing Co out and he described the leak slightly different then what they cover so I was denied.

I called them back with a description and their own wording in the contract after the job was complete. They gave me a reimbursement check. Never take a reimbursement, make them pay the contractor.

Had another claim they denied and said I had my one reimbursement. I cant believe the Louisville Water Company allows Homeserve to partner up and put their bill on the water bill. I canceled and will look for another Insurance Co.

Horrible service! Dont Use
December 20, 2021

If i could give them 0 stars i would. This company is so heartless and inhuman, they have absolutely no compassion.

My boiler stopped working in 25 degree weather, i called homeserve to have someone come fix it on the same day, they wouldn't give me an appointment until the following day, after making a fuss they agreed to send someone to fix it on the same day.

I was 15 mins away from home when they called and the technician refused to wait. After calling the company again the representative was very cold hearted and dismissive. The supervisor took 4 hours to call back, and with a very nonchalant "i don't care" attitude basically said there was nothing she could do.

I am very disappointed at how inhumane these people are to leave someone in a freezing house at 25 degrees outside and refusing to wait 15 minutes when i was suppose to get a call that they were on the way. Homeserve claims to have "emergency" repair service which is a lie!

All they care about is getting your money and not providing the service on their website. I would rather pay more for another company that's compassionate than be left out in the cold by homeserve!. HORRIBLE COMPANY

full investigation and Repair
August 12, 2021
we called the home serve to change the thermostat and instead he damaged the system and I have no A/C and replaced my old thermostat that was working and installed another one simple as we asked but he damaged the system because he did not know how to install it. What a shame it is 100 degree and I regret calling you I am requesting a full investigation. thanks

Big Scam, Impossible to get Customer Service
July 8, 2021
Worst scam out there. Helps them selves to your accounts without any instruction for cancelling. You're out of luck if misfortune happens within 30 days of policy. Customer service line is evasive and only wants to upsell.

All they want is your away
December 31, 2020

So very nice until you have a claim. Been paying for hot water tank repair and replacement for over 13 years on a water tank that is now 21 years old. Rusty hot water coming from the tank. Affecting laundry, showers, cooking, etc.

Was told insurance would not cover replacement until it leaks or blows, flooding my game room and damaging carpet furniture, etc. and there is no repair to stop the rusty water since the tank is corroded.

Sorry for the inconvenience is their reply. Would they like to bathe their children or wash their face in the morning in rusty water? How ridiculous is that? Save your money.

December 26, 2020

After making a payment for 1 full year on my master card, 3 weeks later I receive a letter saying they haven't received payment. After talking to Alexi who works for homeserve, she asked me if - - - -was my last 4 numbers on my credit card and also said is this your expiration date. I said yes so how can you say that you never received payment.

A week later I talk to Julie and again she asks the same questions. I said you people are a joke. I emailed them the following. The 3 pages that was sent to me to be filled out, was filled out with all my information, signed, and dated. A copy of my credit card statement, a copy of my bank statement and a copy of my checkbook register all showing it was paid.

They are still saying that they haven't received payment. I did notify better business bureau to report them. They truly have dishonest people working for them and may also be a dishonest company. I would be happy to send anyone all my information so that they could see for them selves.

Strongly suggest you avoid them
December 21, 2020

I received in the mail about HomeServe on 10-31-20. I filled the 3 forms out putting my credit card information, signing it and putting my email address and phone number. I paid this on 11-3-20. Being paid on 11-3-20 on my credit card then paying and deducting from my checking account. Both statements clearly show both paid on 11-3 -20 for $95.76.

On 11-25-20 I receive a letter in the mail stating that they have not received payment. I spoke with Alexi after I called and she asked if - - - - these 4 numbers were the last 4 on your credit card AND THEN said is this the expiration date. I said yes so if have that information how can you say that I did not pay.

It's been 2 weeks now and they are saying they are researching and can't find anything. I email all copes back to them for viewing. The 3 pages form sent, a copy of my bank statement and a copy of my Master Card Statement.


Do Not Agree To Anything! Say No! Do Not Sign Up!
November 21, 2020

This company is a complete rip off. Do not give them any of your hard earned money. You are better off putting money away each month in a shoe box to cover any home repairs you may need. They use words to make you feel comfortable and then when you need the service they change the wording.

And now they know all the small print in the contract you agreed too. Only to tell you it isn't covered and didn't you read your information on your policy. They prey on senior citizens. Shame on all of you that work for that company!

Avoid Homeserve at all cost
October 15, 2020

The natural gas line to my 87 year old mothers house was shut off by the gas company due to a leak. My mothers only income is $1200 monthly, but she paid her monthly payment to Homeserve for many years to cover this gas line. When I called them 8 days ago, it took 2 days for them to send a plumber out for an estimate. 8 day into this mess, I still don't have any information from Homeserve except for them to tell me that most of the repair will not be covered because of some fine print they came up with.

Every time I call Homeserve I get a different person and I need to re-explain the problem from the start, then wait 20 minutes while they research the job. My mother has been in her house without any heat or hot water and I am no closer to getting her gas line repaired than I was a week ago.

Think long and hard before you throw your money away to Homeserve. Mike Rowe I'm sure is very proud of putting his name on this company.

Scam Robbing Senior Citizens
July 30, 2020
My parents paid for this service for 7 years. When they needed it in 2020, we waited 3 days. It took that long to get a CLAIM NUMBER. Still no plumber. Fun fact, I was able to call a local plumber and schedule an appointment for Friday, 2 days later, so a total of 5 days, but HomeServe was predicting 2 WEEKS before one of their contracted plumbers could come to my home. So my husband and I did the work ourselves. $200 later, the blockage is cleared, the insurance SCAM is canceled, and I will be filing a small claims suit for their 7 years of premiums. The best part? When I canceled, the guy tried to act like we'd EVER come back as customers. I laughed and said No.